31 West

JANUARY 26, 2023

If you are switching from a manual help desk to an automated ITSM software, the extensive range of features may seem overwhelming at first glance. What sets SysAid apart from other help desk solutions is the level of automation it offers. The software was designed to automate most, if not all, IT solutions.

Right-Sizing 130

Right-Sizing Software Automation Design 130

31 West

JANUARY 23, 2023

The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. Instead, they are looking for a robust and more comprehensive solution that can simplify technical operations and automate hectic manual tasks. What is ZenDesk?

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

Automation Anywhere

AUGUST 19, 2022

Why front-office automation? According to Gartner, there will be a 30% increase in the use of Robotic Process Automation (RPA) by 2023 for front-office functions, including sales and customer experience. Front offices can automate repetitive tasks such as data entry, validation, and extraction.

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

31 West

FEBRUARY 27, 2023

These software solutions are designed to automate technical operations, making management easier for admins and IT specialists. In this post, we have discussed the 10 popular remote support software you can use in 2023 for enhanced productivity and easier IT management. Let’s take a look.

Software 130

Software Flexibility Automation Administrative 130

31 West

JANUARY 20, 2023

Today, IT help desk software offers a comprehensive package covering all aspects of a business—from IT automation to remote workforce management. ManageEngine has gained popularity for its fantastic automation capabilities. The software automates every ITSM feature—from ticket assigning to generating reports.

Software 130

Software Automation Out-Tasking Design 130

31 West

JANUARY 19, 2023

With so many advanced software applications available on the internet, how do you pick one that ticks all boxes of your requirements and offers a seamless transition to the automated workflow? It performs automated discovery of these assets, handles patch management, and offers your IT team a robust dashboard to check tickets.

Software 130

Software Automation Right-Sizing Accounting 130

31 West

FEBRUARY 20, 2023

It includes features like a unified agent dashboard, omnichannel support, automation, and AI-guided decisions. About SysAid SysAid specializes in IT service management and automation. You can significantly improve productivity and streamline processes with its service automation capabilities.

Right-Sizing 130

Right-Sizing Sales Customer Support Customer Service 130

31 West

JANUARY 25, 2023

These applications are engineered to automate complex ITSM operations and simplify all kinds of technical jobs. Datto’s AutoTask is another service desk software that automates all technical operations and provides a consolidated view of all assets, IT tasks, user issues, and recent requests on a single dashboard. What is AutoTask?

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

31 West

FEBRUARY 22, 2023

SysAid specializes in automating workflows. It can help boost help desk productivity with automation and improve self-service adoption rates. SysAid vs ManageEngine Compared 2023 Now that we have an overview of SysAid and ManageEngine let us see how they fare against our comparison factors.

Right-Sizing 130

Right-Sizing Customer Service Out-Tasking Banking 130

31 West

FEBRUARY 3, 2023

Autotask is a complete business management IT solution with features like a service desk, automation, and CRM. You can perform activities like setting up SLAs, self-service portals, automation, risk assessment, and tracking and analyzing reports. The post Jira vs Autotask Compared 2023 appeared first on 31West:

Software 130

Software Customer Support Administrative Automation 130

31 West

FEBRUARY 7, 2023

Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience. The product offers capabilities like custom applications, intelligent automation using AI, and actionable insights. This is especially true for users with non-technical backgrounds.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

JANUARY 30, 2023

For example, with IT workflows, you can automate business operations and manage them from a unified IT platform. With customer workflows, you can further automate processes that are a part of the customer experience, improve collaboration and use digital transformation to your advantage. ServiceNow: What is it?

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

31 West

MAY 3, 2023

Here are the 10 most common cybersecurity threats businesses must watch out for in 2023. Now, it’s expected to be one of the biggest cyber threats in 2023. Brute-force Attack Finally, an attacker can use an automated password-cracking algorithm to test different combinations of passwords until they log into the user’s private accounts.

Cybersecurity 130

Cybersecurity Engineering Accounting Banking 130

31 West

FEBRUARY 10, 2023

Using other modules, you can escalate incidents, automate, perform risk assessments, and make improvements with knowledge management. Jira vs Zendesk Compared 2023 Jira or Zendesk? It offers customization, automation, and integration capabilities. The post Jira vs Zendesk Compared 2023 appeared first on 31West:

Sales 130

Sales Customer Support Customer Service Service 130

31 West

JANUARY 25, 2023

It also offers a service desk ticketing, automation, and enhancement module. Zendesk vs Autotask Compared 2023 Now that we understand how Zendesk and Autotask can help your service desk perform better, let us see how the solutions fare when compared. The post Zendesk vs Autotask Compared 2023 appeared first on 31West:

Right-Sizing 130

Right-Sizing Customer Service Customer Support Software 130

31 West

JANUARY 20, 2023

Other features let you implement and encourage self-service portals, reduce your team’s workloads with automation, and customize the service desk according to your unique requirements. The post Zendesk vs ManageEngine Compared 2023 appeared first on 31West:

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Everest Group

OCTOBER 12, 2023

Robotic Process Automation (RPA) – Technology Provider Landscape The post-pandemic era marks a pivotal period for organizations worldwide as they grapple with the challenges of a global economic slowdown, geopolitical complexities, supply chain disruptions, and ongoing talent shortages.

Robotics Process Automation 72

Robotics Process Automation Automation Payroll Healthcare 72

IBM Services

MAY 9, 2023

Become an event-driven business with IBM Event Automation Today, IBM is announcing IBM Event Automation , a composable solution designed to help organizations put events to work by enabling business and IT users to detect situations in real-time, act on them and trigger automations to help maximize their revenue potential.

Automation 104

Automation Sourcing Design Marketing 104

SEBPO

JANUARY 11, 2023

Automation & Outsourcing: The Power of People and Technology. Automation & Outsourcing: The Power of People and Technology. One of 2023’s biggest continuing business trends is automation, with the latest and greatest technology (AI, RPA, and more) assisting with process efficiency and increased productivity.

Automation 98

Automation Outsourcing Robotics Process Automation Out-Tasking 98

Zinnov

MAY 17, 2023

Can enterprises be made recession-proof by leveraging technologies such as Intelligent Automation? The recent Zinnov survey of 250 CXOs of global enterprises reveals that Intelligent Automation (IA) is the top technology priority within enterprise digital transformation charters. Have you been using Intelligent Virtual Agents?

Automation 98

Automation Government Marketing Efficiency 98

IBM Services

JANUARY 26, 2024

Taking all your feedback and market insights into perspective and careful consideration, we are thrilled to announce that in 2023. Here’s a comprehensive recap of everything we launched in 2023, awards and links to the latest update and how you can get started with each enhancement. Ansible®, PagerDuty, etc.).

Automation 91

Automation Sourcing Analytics Design 91

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including the retirement of legacy platforms, cloud migration, and process automation.

Marketing 98

Marketing Robotics Process Automation Service Insurance 98

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Hyland

NOVEMBER 21, 2022

Hyland customers’ top technology priorities for 2023. Achieve your 2023 goals. Most organizations are in the thick of finalizing their 2023 plans, which means — hopefully — they’ve spent a good deal of time listening to team members and pinpointing exactly what the must-accomplish projects are. Let’s dig in.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

31 West

MARCH 6, 2023

The product leverages AI and automation to offer predictive ITSM. Jira vs BMC Helix ITSM Compared 2023 Let us explore some consideration factors to understand which customer service solution would be best suited for your organization. The post Jira vs BMC Helix ITSM Compared 2023 appeared first on 31West:

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Everest Group

JUNE 26, 2023

The shift toward value-based care has presented various opportunities such as telehealth, population data analytics, remote patient monitoring, commercial models based on risk assessment, increased investment in care management, and a greater emphasis on digital initiatives, particularly automation and analytics.

Healthcare 96

Healthcare Analytics Administrative Marketing 96

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including retirement of legacy platforms, cloud migration, and process automation.

Marketing 86

Marketing Robotics Process Automation Service Insurance 86

IBM Services

MAY 9, 2023

In today’s digital world, business and IT leaders are turning to automation to improve operational efficiency, increase employee productivity and, ultimately, boost business performance. At IBM, we believe that organizations need AI coupled with automation to help developers reduce time to productivity. Powered by IBM watsonx.ai

Automation 88

Automation Efficiency Flexibility Sourcing 88

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. 4) Robotic Process Automation (RPA) RPA emerges as a crucial trend for 2023.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Perficient Digital Transformation

APRIL 26, 2023

Then mark your calendars for the upcoming ServiceNow Knowledge Conference 2023! Are you ready to revolutionize your business with ServiceNow? The Perficient ServiceNow team will be there. As a proud attendee of this prestigious event, I can’t wait to share my excitement and encourage you to connect.

Collaborations 98

Collaborations Customer Service Automation Service 98

Zinnov

MAY 30, 2023

GPT1 was introduced in 2018, followed by GPT2 in 2019, GPT3 in 2020, and GPT4 in 2023. Emerging Use Cases of Generative AI in Automation When we bring together the potential of Generative AI and Automation, we can accelerate the time it takes to launch new innovations. Some examples include: 1.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

The Scalers

JANUARY 18, 2023

To help you stay on top of the latest shifts in corporate and consumer technology, we’ve prepared a list of the most significant digital transformation trends projected to change our lives in 2023. Organisations can leverage new transformation trends to strengthen relationships, boost engagements, and automate tasks.

Cybersecurity 87

Cybersecurity Robotics Process Automation Right-Sizing Retail 87

IBM Business Partners

JUNE 13, 2023

Can security teams keep up with attack surface risks without automated processes? In a 2023 survey of IT and cybersecurity professionals , nearly three-quarters (72%) said attack surface discovery alone takes more than 40 person-hours to complete. To keep pace with attack surface risks, more organizations need to use automated tools.

Automation 82

Automation Management Cybersecurity Accounting 82

Perficient Digital Transformation

JANUARY 27, 2023

One of the key components of DevSecOps is the use of tools to automate security testing and deployment. DevSecOps tools help automate as many security processes as possible and closely integrate security with the CI/CD pipeline.

Software 111

Software Automation Sourcing Regulations 111

Perficient Digital Transformation

JANUARY 5, 2024

Organizations rely on continuous automation and testing (CAT) services to build business applications faster, with higher quality, and at scale to meet increasing market demands. Reliance on manual testing is slowly decreasing, however, organizations face challenges upskilling testers into automation engineers.

Automation 64

Automation Service Right-Sizing Manufacturing 64

31 West

SEPTEMBER 20, 2023

You can automate the photos and file backup on OneDrive. The post What Is OneDrive & How To Use OneDrive For Business In 2023? You can access these files anytime and anywhere, so long as you have the email and password to your OneDrive account. This allows you to check, edit, share, and upload files on the go.

Accounting 130

Accounting Right-Sizing Collaborations Cybersecurity 130

IBM Services

MARCH 9, 2023

Unlock the power of Natural Language AI with Watson We are honored to announce that IBM has been recognized as a Leader in the 2023 Gartner® Magic Quadrant TM for Enterprise Conversational AI Platforms for the second consecutive year. Automate answers and insights.

Research 102

Research Engineering Advisory Design 102