Remove 2023 Remove Automation Remove Co-Sourcing
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One of the Best Strategic Business Decisions: Outsourcing

Premier BPO

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. We differentiate ourselves through our Premier Sync framework , which offers co-sourcing solutions tailored to your specific challenges.

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Call & Contact Center Expo 2023: Insights and Key Takeaways

Premier BPO

C&CC Key Takeaways: Delivering a breakout session on “Co-Sourcing vs. Outsourcing – How to Maximize Your Partner Relationship”, Premier BPO leadership also shared insider takeaways from the two-day exhibition. The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations.

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Guide to Finding the Perfect Partner for First-Time Outsourcers

Premier BPO

million in 2023, a 15% increase over the last three years 3. Technological tools that include AI-powered analytics, cognitive technology, automation, and process excellence. Co-create the future with PremierTech Solutions. Exceptional communication for smooth interaction. References 1. US Companies Delegating Their Services 2.

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The Future of Contact Centers – Join Premier BPO at the ICMI Contact Center Expo 2023

Premier BPO

Explore the cutting-edge technology, and applications of automation and AI, and gain expert insights at the ICMI Contact Center Expo 2023; the most customized Contact Center Event set to take place from October 16th to 19th in Orlando, Florida. Ready to take the first step towards outsourcing success?

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Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 – Americas

Everest Group

In response, providers offer diverse digital CX solutions, including automation, analytics, conversational AI, chatbots, self-service options, omnichannel delivery, and cloud-based contact centers. This favorable climate encouraged substantial investments from regional providers.

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Jira vs Servicenow Compared 2023

31 West

Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience. The product offers capabilities like custom applications, intelligent automation using AI, and actionable insights. This is especially true for users with non-technical backgrounds.

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My Premier Year as CEO

Premier BPO

Our COO calls this “co-sourcing”. Expanded Services At the beginning of 2023, we also added an offering we call “Strategy First”, an off-shoot of our in-house strategy team. I look forward to 2023 kicking it into the next year with a lot of foundation set during 2022.