31 West

FEBRUARY 7, 2023

Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience. The Jira Service Management is a product that helps your dev, business, and IT team to connect and collaborate. This is especially true for users with non-technical backgrounds.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

JANUARY 25, 2023

These applications are engineered to automate complex ITSM operations and simplify all kinds of technical jobs. Datto’s AutoTask is another service desk software that automates all technical operations and provides a consolidated view of all assets, IT tasks, user issues, and recent requests on a single dashboard. What is AutoTask?

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

31 West

JANUARY 30, 2023

The company’s service solution provides agents with centralized portals, integrations, collaboration tools, in-built routing, and knowledge management, which help them perform their job better. For example, with IT workflows, you can automate business operations and manage them from a unified IT platform. ServiceNow: What is it?

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

31 West

JANUARY 20, 2023

It empowers employees with tools and apps that let them troubleshoot, collaborate and resolve issues more quickly. Ticket routing and collaboration tools are also available that make issue resolution time shorter. The post Zendesk vs ManageEngine Compared 2023 appeared first on 31West: What is ManageEngine? out of 5 4.6

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

31 West

FEBRUARY 10, 2023

Using other modules, you can escalate incidents, automate, perform risk assessments, and make improvements with knowledge management. It provides service desk agents with a centralized customer view, integrations, knowledge base, and collaboration tools, helping them resolve issues quickly while offering a personalized experience.

Sales 130

Sales Customer Support Customer Service Service 130

31 West

JANUARY 25, 2023

From an employee perspective, the software offers a centralized work area, several useful integrations, collaboration tools, and a knowledge base, among others. It also offers a service desk ticketing, automation, and enhancement module. The post Zendesk vs Autotask Compared 2023 appeared first on 31West:

Right-Sizing 130

Right-Sizing Customer Service Customer Support Software 130

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Everest Group

JUNE 26, 2023

The shift toward value-based care has presented various opportunities such as telehealth, population data analytics, remote patient monitoring, commercial models based on risk assessment, increased investment in care management, and a greater emphasis on digital initiatives, particularly automation and analytics.

Healthcare 96

Healthcare Analytics Administrative Marketing 96

31 West

MARCH 6, 2023

These solutions help implement ITSM practices, centralize the workspace for your internal or outsourced IT help desk , and improve efficiency with collaboration tools and integrations. The product leverages AI and automation to offer predictive ITSM. The post Jira vs BMC Helix ITSM Compared 2023 appeared first on 31West:

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Perficient Digital Transformation

APRIL 26, 2023

Then mark your calendars for the upcoming ServiceNow Knowledge Conference 2023! This year’s conference promises to be bigger and better than ever, focusing on knowledge sharing, innovation, and collaboration. Don’t miss this unparalleled opportunity to learn, connect, and collaborate with fellow ServiceNow enthusiasts.

Collaborations 98

Collaborations Customer Service Automation Service 98

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. 4) Robotic Process Automation (RPA) RPA emerges as a crucial trend for 2023.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Perficient Digital Transformation

JANUARY 27, 2023

One of the key components of DevSecOps is the use of tools to automate security testing and deployment. DevSecOps tools help automate as many security processes as possible and closely integrate security with the CI/CD pipeline.

Software 111

Software Automation Sourcing Regulations 111

Zinnov

MAY 30, 2023

GPT1 was introduced in 2018, followed by GPT2 in 2019, GPT3 in 2020, and GPT4 in 2023. Emerging Use Cases of Generative AI in Automation When we bring together the potential of Generative AI and Automation, we can accelerate the time it takes to launch new innovations. Some examples include: 1.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

31 West

SEPTEMBER 20, 2023

Supports Collaboration Earlier when you had to share a file to have it checked and edited, you would have to share it via email and the recipient would suggest the changes and send the file back to you. You can automate the photos and file backup on OneDrive. The post What Is OneDrive & How To Use OneDrive For Business In 2023?

Accounting 130

Accounting Right-Sizing Collaborations Cybersecurity 130

Redial

OCTOBER 5, 2023

The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges. Challenges in 2023 and Beyond For Financial Companies Regulatory Compliance Financial regulations continue to evolve, becoming more complex and stringent.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Zinnov

MARCH 8, 2023

Automation proved to be an effective tool during the pandemic helping companies become and remain resilient. Along with Automation, companies are also investing in other modern technologies such as Blockchain, Quantum Computing, and the Metaverse which is propelling them into the next phase of digital transformation – DT 2.0.

Automation 59

Automation E-Commerce Robotics Process Automation Analytics 59

IBM Services

MAY 10, 2023

So, how do we at IBM continue to provide technological solutions that tap into the power of artificial intelligence and leverage intelligent automation , all while bolstering human ambition for collaboration, creativity and innovation? That technology, of course, is artificial intelligence.

Automation 84

Automation Out-Tasking Design Collaborations 84

IBM Services

DECEMBER 14, 2023

As it has become tradition , the team creating the looks back and shares the personal highlights of the year 2023. And just this month, IBM and Meta, together with over 50 founding members and collaborators, launched the AI Alliance. KubeCon – KubeCon + CloudNativeCon North America 2023 was in Chicago this year, my hometown.

Engineering 70

Engineering Accounting Automation Software 70

IBM Services

MAY 11, 2023

For IBM, Think is a perfect time for us to connect, collaborate and help our clients and partners continue to forge ahead with digital transformation and innovation. As we wrap up Think 2023, we’re excited to recap a few of the exciting new capabilities we are launching in our IT Automation portfolio.

Automation 60

Automation Engineering Collaborations Reduced Costs 60

Hyland

OCTOBER 27, 2022

Three strategic initiatives to address in 2023. Three strategic initiatives to address in 2023. If you’re unsure how to move your digital evolution forward in 2023, we suggest focusing on three strategic initiatives: Modernization. In this piece: Developing your ongoing digital transformation strategy. Experience. Innovation.

Government 82

Government Out-Tasking Software Collaborations 82

31 West

JULY 19, 2024

This fosters a collaborative environment where a customer care team can work hand-in-hand with sales representatives. The Salesforce Sales Cloud module automates the sales process and assists companies in closing more deals. Due to auto-response rules and the Process builder, case management is automated and streamlined.

Service 130

Service Customer Service Sales Out-Tasking 130

Everest Group

FEBRUARY 28, 2023

Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services.

Collaborations 52

Collaborations Service Marketing Automation 52

Automation Anywhere

JULY 14, 2022

What emerged from the battle was not only innovative automation that saved lives and helped staff repurpose valuable time — but also a blueprint for healthcare organizations everywhere. The Automation Anywhere team worked overnight, side-by-side with NGH’s IT staff. Waitlists could double by 2025.

Automation 59

Automation Healthcare Robotics Process Automation Finance 59

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 64

Service Cybersecurity Regulations Government 64

Redial

JANUARY 25, 2023

For example, the widespread availability of high-speed internet and cloud-based computing has made it possible for businesses to collaborate with external providers in real-time, regardless of location. Final Thoughts: As we look ahead to 2023, the opportunities for outsourcing are set to expand even further. We want to meet you!

Outsourcing 130

Outsourcing Data Entry Nearshoring Human Resources 130

Perficient Digital Transformation

MARCH 6, 2023

The SCOPE Summit for Clinical Ops Executives is an annual conference to drive collaboration and innovation in the clinical research community. Acceleration and Collaboration in Life Sciences The pandemic has completely changed the life sciences industry. They are even open to collaborating with other pharma companies.

Collaborations 64

Collaborations Regulations Research Sourcing 64

Zinnov

DECEMBER 12, 2023

The strategic role of these centers in fostering innovation, operational efficiency, and global collaboration is pivotal for India’s economic growth. Amidst these ambitions, the year 2023 unfolded with heightened challenges driven by geopolitical tensions, macroeconomic headwinds, shifting workforce priorities, and more.

Sales 72

Sales Marketing Offshoring Analytics 72

Perficient Digital Transformation

MARCH 1, 2024

Perficient Listed as a Regional Partner for Adobe in IDC Market Perspective: Adobe Summit 2023 Going Beyond Core Business Scenarios To further illustrate vendor differentiation, Forrester identified business scenarios that buyers most frequently seek and expect along with extended scenarios.

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

Zinnov

APRIL 6, 2023

Digital talent is now the most preferred way to refer to anyone who works in the technology domain, specifically in areas like Automation , Engineering, and Data.

Management 95

Management Jobbing Flexibility Collaborations 95

Metasource

AUGUST 5, 2024

Intelligent automation (IA) is revolutionizing the way businesses operate by streamlining complex tasks and optimizing workflows. These are just some of the reasons why 99% of organizations had either already invested in intelligent automation in 2022 or were planning to invest in it in 2023. What Is Intelligent Automation?

Automation 52

Automation Data Entry Out-Tasking Reduced Costs 52

Amzur

FEBRUARY 8, 2023

IT priorities of business leaders in 2023: Here are the key priorities of business leaders in 2023: 1. Speed and hyper-growth: In 2023, the demand for the speed with which we deploy disruptive new technologies and deliver what the business needs for new opportunities have increased more than ever.

Robotics Process Automation 56

Robotics Process Automation Automation Healthcare Manufacturing 56

Vilmate

JULY 22, 2024

We’re well-versed in the pros and cons of remote collaboration and can help determine whether it’s the right fit for your business. Types of remote teams can also vary based on the format of collaboration: Network teams assemble cross-functional specialists to exchange expertise and knowledge on specific issues.

Collaborations 52

Collaborations Out-Tasking Right-Sizing Reduced Overhead 52

SEBPO

FEBRUARY 13, 2023

Beeler.Tech Basecamp February 26 – March 1, 2023 Newport Beach, CA “It is the long history of humankind. that those who learned to collaborate and improve most effectively have prevailed.” – Charles Darwin Gather around the conference room, publishers and vendors!

Collaborations 98

Collaborations Automation 98

Zinnov

MARCH 26, 2024

The Intelligent Automation industry is on the cusp of incredible growth. As of now, Intelligent Automation Services represent a USD 23-25 Bn component of the overall market. UNLOCKING THE DNA OF AUTOMATION SERVICES EXCELLENCE 1. Their ultimate goal? Here’s a closer look at the multifaceted initiatives underway: 3.

Automation 52

Automation Service Robotics Process Automation Advisory 52

IBM Business Partners

MAY 25, 2023

It stands alongside IBM Consulting’s existing global AI and Automation practice, which includes 21,000 data and AI consultants who have conducted over 40,000 enterprise client engagements. IDC 1 estimates the AI Services market will grow from approximately $36 billion USD in 2023 to approximately $65 billion USD in 2026.

Research 99

Research Collaborations Finance Customer Service 99

Hyland

SEPTEMBER 16, 2022

Its Document Management and Collaboration team has created more than a dozen solutions impacting virtually every business unit, including: An R&D tax credit repository for the Product Development team. Collaboration activation. Teams across our Product and Commercial organizations are collaborating to enhance upgrade processes.

Banking 105

Banking Healthcare Collaborations Sourcing 105

31 West

MARCH 8, 2023

ServiceNow Roadmap: What Exactly It Is Every business, irrespective of its size and nature, relies on team collaboration. Tracking this collaboration and unobstructed communication between them is key to achieving your organizational goals. That’s where strategic roadmaps come into play.

Right-Sizing 130

Right-Sizing Out-Tasking Flexibility Software 130