31 West

JANUARY 20, 2023

Today, IT help desk software offers a comprehensive package covering all aspects of a business—from IT automation to remote workforce management. ManageEngine has gained popularity for its fantastic automation capabilities. The software automates every ITSM feature—from ticket assigning to generating reports.

Software 130

Software Automation Out-Tasking Design 130

31 West

FEBRUARY 7, 2023

If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

JANUARY 30, 2023

Zendesk offers a range of customizable solutions that can help improve the productivity and efficiency of your service desk team. For example, with IT workflows, you can automate business operations and manage them from a unified IT platform. The post Zendesk vs ServiceNow Compared 2023 appeared first on 31West:

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

SEBPO

JANUARY 11, 2023

Automation & Outsourcing: The Power of People and Technology. Automation & Outsourcing: The Power of People and Technology. One of 2023’s biggest continuing business trends is automation, with the latest and greatest technology (AI, RPA, and more) assisting with process efficiency and increased productivity.

Automation 98

Automation Outsourcing Robotics Process Automation Out-Tasking 98

IBM Business Partners

MAY 17, 2024

” Given the statistics—82% of surveyed respondents in a 2023 Statista study cited managing cloud spend as a significant challenge—it’s a legitimate concern. Optimized: Cloud environments are now working efficiently and every new use case follows the same foundation set forth by the organdization.

Efficiency 96

Efficiency Automation Right-Sizing Government 96

Zinnov

MAY 17, 2023

Can enterprises be made recession-proof by leveraging technologies such as Intelligent Automation? The recent Zinnov survey of 250 CXOs of global enterprises reveals that Intelligent Automation (IA) is the top technology priority within enterprise digital transformation charters. Have you been using Intelligent Virtual Agents?

Automation 98

Automation Government Marketing Efficiency 98

Everest Group

OCTOBER 12, 2023

Robotic Process Automation (RPA) – Technology Provider Landscape The post-pandemic era marks a pivotal period for organizations worldwide as they grapple with the challenges of a global economic slowdown, geopolitical complexities, supply chain disruptions, and ongoing talent shortages.

Robotics Process Automation 72

Robotics Process Automation Automation Payroll Healthcare 72

31 West

JANUARY 20, 2023

Other features let you implement and encourage self-service portals, reduce your team’s workloads with automation, and customize the service desk according to your unique requirements. The post Zendesk vs ManageEngine Compared 2023 appeared first on 31West: But how do they fare against one another?

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Hyland

NOVEMBER 21, 2022

Hyland customers’ top technology priorities for 2023. Achieve your 2023 goals. Most organizations are in the thick of finalizing their 2023 plans, which means — hopefully — they’ve spent a good deal of time listening to team members and pinpointing exactly what the must-accomplish projects are. Let’s dig in.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Simplr

JUNE 5, 2023

In this article, we’ll explore what customer service costs entail and how make efficient improvements without sacrificing quality. Based on the current trend, turnover costs could hit $800 billion by 2023. This is not a cost-efficient way of approaching customer service training. Is customer service a cost center?

Customer Service 98

Customer Service Efficiency Call Center Service 98

31 West

MARCH 6, 2023

These solutions help implement ITSM practices, centralize the workspace for your internal or outsourced IT help desk , and improve efficiency with collaboration tools and integrations. The product leverages AI and automation to offer predictive ITSM. The post Jira vs BMC Helix ITSM Compared 2023 appeared first on 31West:

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

IBM Services

MAY 9, 2023

In today’s digital world, business and IT leaders are turning to automation to improve operational efficiency, increase employee productivity and, ultimately, boost business performance. At IBM, we believe that organizations need AI coupled with automation to help developers reduce time to productivity.

Automation 88

Automation Efficiency Flexibility Sourcing 88

IBM Services

JANUARY 15, 2024

Enterprises now recognize the importance of leveraging innovative technologies to drive digital transformation and achieve cost efficiency. How do organizations avoid the digital risks of ‘technology misuse’ and achieve efficient innovation that ‘technology promotes production’?

Efficiency 72

Efficiency Insurance Robotics Process Automation Automation 72

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. It promotes innovation, efficiency, and trust in their projects. #2)

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

The Scalers

JANUARY 18, 2023

As businesses strive to remain agile and competitive, they must continually monitor the latest trends in the market and implement solutions that will help them run more efficiently. efficiency of operations. Organisations can leverage new transformation trends to strengthen relationships, boost engagements, and automate tasks.

Cybersecurity 87

Cybersecurity Robotics Process Automation Right-Sizing Retail 87

Zinnov

MAY 30, 2023

GPT1 was introduced in 2018, followed by GPT2 in 2019, GPT3 in 2020, and GPT4 in 2023. Emerging Use Cases of Generative AI in Automation When we bring together the potential of Generative AI and Automation, we can accelerate the time it takes to launch new innovations. Some examples include: 1.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

The Hackett Group

MARCH 14, 2023

Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc.

Finance 97

Finance Robotics Process Automation Advisory Research 97

Perficient Digital Transformation

JANUARY 27, 2023

One of the key components of DevSecOps is the use of tools to automate security testing and deployment. DevSecOps tools help automate as many security processes as possible and closely integrate security with the CI/CD pipeline.

Software 111

Software Automation Sourcing Regulations 111

31 West

SEPTEMBER 20, 2023

You can automate the photos and file backup on OneDrive. You can also decide which documents should be saved locally on your computers and which must go in the cloud, so you can use the OneDrive space efficiently. It collaborates with both and offers greater efficiency in storing files and folders. appeared first on 31West:

Accounting 130

Accounting Right-Sizing Collaborations Cybersecurity 130

IBM Business Partners

JUNE 13, 2023

Can security teams keep up with attack surface risks without automated processes? In a 2023 survey of IT and cybersecurity professionals , nearly three-quarters (72%) said attack surface discovery alone takes more than 40 person-hours to complete. To keep pace with attack surface risks, more organizations need to use automated tools.

Automation 82

Automation Management Cybersecurity Accounting 82

IBM Services

MARCH 9, 2023

Unlock the power of Natural Language AI with Watson We are honored to announce that IBM has been recognized as a Leader in the 2023 Gartner® Magic Quadrant TM for Enterprise Conversational AI Platforms for the second consecutive year. Automate answers and insights.

Research 102

Research Engineering Advisory Design 102

IBM Services

MAY 10, 2023

So, how do we at IBM continue to provide technological solutions that tap into the power of artificial intelligence and leverage intelligent automation , all while bolstering human ambition for collaboration, creativity and innovation? Ultimately, we believe the answer lies in the power of augmenting our own human intelligence.

Automation 84

Automation Out-Tasking Design Collaborations 84

Everest Group

JULY 16, 2024

Leading this transformation is conversational AI, which translates AI capabilities into measurable business benefits such as elevating user experience, productivity, and cost efficiency. The conversational AI landscape is continuously innovating.

Management 111

Management Automation Marketing Service 111

Metasource

SEPTEMBER 16, 2024

Business automation has come a long way over the past few years. While automation used to be fairly basic, businesses can now choose between traditional methods and advanced, AI-driven workflow automation. The Evolution of Automation Traditional automation uses software robots to perform tasks based on set rules.

Automation 52

Automation Analytics Data Entry Flexibility 52

Redial

JANUARY 25, 2023

Today, it is a strategic tool that businesses use to gain a competitive edge, drive innovation, and improve efficiency. Automation and artificial intelligence keep on the vanguard (AI) It is just surprising how many tools keep being developed, in order to produce and innovate a lot of processes that sometimes require a handful of time.

Outsourcing 130

Outsourcing Data Entry Nearshoring Human Resources 130

Redial

OCTOBER 5, 2023

The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges. Challenges in 2023 and Beyond For Financial Companies Regulatory Compliance Financial regulations continue to evolve, becoming more complex and stringent.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Everest Group

OCTOBER 24, 2023

Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. European enterprises are primarily adopting cloud to drive operational efficiencies and business growth.

Service 64

Service Retail Information Technology Marketing 64

IBM Services

OCTOBER 16, 2023

Unlock the full value of your APIs with IBM API Connect We are excited to share that Gartner recently named IBM a Leader in the 2023 Gartner® Magic Quadrant™ for API Management. API Connect applies AI and automation to API testing to improve developer productivity and deliver high quality APIs consistently.

Management 73

Management Advisory Right-Sizing Research 73

IBM Services

DECEMBER 14, 2023

As it has become tradition , the team creating the looks back and shares the personal highlights of the year 2023. Now, on to our personal highlights of 2023… Frederic AI – Last year in December, the buzz surrounding AI was palpable. Automated regression tests are a dynamite. Quite fascinating.

Engineering 70

Engineering Accounting Automation Software 70

Everest Group

JANUARY 2, 2024

Lending IT Services The lending industry is currently undergoing a significant transformation, propelled by the increasing demand for technological integration to enhance operational efficiency, user experience, and cost-effectiveness.

Service 59

Service Finance Banking Flexibility 59

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. VCs have benefited from investing in Intelligent Automation due to its value delivery through technological innovation.

Automation 52

Automation Healthcare Robotics Process Automation Retail 52

Metasource

AUGUST 5, 2024

Intelligent automation (IA) is revolutionizing the way businesses operate by streamlining complex tasks and optimizing workflows. IA enables companies to enhance efficiency, reduce costs, and stay competitive in an ever-evolving market. But what exactly is intelligent automation? What Is Intelligent Automation?

Automation 52

Automation Data Entry Out-Tasking Reduced Costs 52

IBM Services

MAY 11, 2023

As we wrap up Think 2023, we’re excited to recap a few of the exciting new capabilities we are launching in our IT Automation portfolio. This platform utilizes intelligent automation and artificial intelligence (AI) to aggregate data from various sources, detect and correlate incidents, and quickly drive incidents to resolution.

Automation 60

Automation Engineering Collaborations Reduced Costs 60

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages.

Robotics Process Automation 52

Robotics Process Automation Automation Efficiency Marketing 52

Hyland

OCTOBER 27, 2022

Three strategic initiatives to address in 2023. Three strategic initiatives to address in 2023. If you’re unsure how to move your digital evolution forward in 2023, we suggest focusing on three strategic initiatives: Modernization. The post Three strategic initiatives to prioritize in 2023 appeared first on The Hyland Blog.

Government 82

Government Out-Tasking Software Collaborations 82

Zinnov

DECEMBER 12, 2023

The strategic role of these centers in fostering innovation, operational efficiency, and global collaboration is pivotal for India’s economic growth. Amidst these ambitions, the year 2023 unfolded with heightened challenges driven by geopolitical tensions, macroeconomic headwinds, shifting workforce priorities, and more.

Sales 72

Sales Marketing Offshoring Analytics 72