31 West

JANUARY 25, 2023

These applications are engineered to automate complex ITSM operations and simplify all kinds of technical jobs. Datto’s AutoTask is another service desk software that automates all technical operations and provides a consolidated view of all assets, IT tasks, user issues, and recent requests on a single dashboard.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

31 West

JANUARY 20, 2023

Today, IT help desk software offers a comprehensive package covering all aspects of a business—from IT automation to remote workforce management. ManageEngine has gained popularity for its fantastic automation capabilities. The software automates every ITSM feature—from ticket assigning to generating reports.

Software 130

Software Automation Out-Tasking Design 130

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

APRIL 8, 2024

Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products Intelligent Document Processing (IDP) products continue to play a vital role in enterprises’ automation technology portfolios.

Insurance 195

Insurance Banking Research Automation 195

31 West

MARCH 6, 2023

You can make the most of the free trial offered to explore Jira’s capabilities and decide if the product works for your service desk needs. About BMC Helix ITSM BMC Helix ITSM is a service management product offered by BMC. The product leverages AI and automation to offer predictive ITSM. out of 5, with 841 user ratings.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Hyland

NOVEMBER 21, 2022

Hyland customers’ top technology priorities for 2023. Achieve your 2023 goals. Most organizations are in the thick of finalizing their 2023 plans, which means — hopefully — they’ve spent a good deal of time listening to team members and pinpointing exactly what the must-accomplish projects are. Let’s dig in.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. They can expand their capabilities with IT services encompassing everything from help desk support to software development and cloud migration.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

MAY 14, 2024

Terms such as automation, AI , impact sourcing, and sustainability are typically discussed as separate buzzwords in organizations but are seldom used together. Additionally, its IT services cover application management, testing, and low-code and no-code platform services.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

Everest Group

OCTOBER 2, 2023

Further investments include analytics-driven tools for razor-sharp Healthcare Professional (HCP) profiling and targeting and the use of automation tools in areas such as Adverse Events (AE) intakes to rapidly evolve with the market needs.

Business Process Outsourcing 147

Business Process Outsourcing Manufacturing Healthcare Regulations 147

Everest Group

FEBRUARY 28, 2023

Today, enterprises are readily adopting Workplace Communication and Collaboration (WCC) services to optimize costs, enhance productivity, and improve employee engagement and experience. The WCC market is evolving rapidly and is expected to grow further in 2023.

Collaborations 130

Collaborations Service Marketing Managed Services 130

Everest Group

JANUARY 18, 2024

Despite the global economic turndown, enterprises widely adopted AI in 2023, with generative AI playing a substantial role, according to a survey of CIOs conducted by Everest Group and Yates Ltd. Our areas of focus include enterprise networks, software, managed services, end user services and automation.

Research 162

Research Government Retail Healthcare 162

Perficient Digital Transformation

JANUARY 27, 2023

One of the key components of DevSecOps is the use of tools to automate security testing and deployment. DevSecOps tools help automate as many security processes as possible and closely integrate security with the CI/CD pipeline.

Software 111

Software Automation Sourcing Regulations 111

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Everest Group

FEBRUARY 24, 2023

It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc. During the entire term, it charged the client for specialized automation resources as well as proprietary automation platforms.

BPO 130

BPO Services Contracting Outsourcing Manufacturing 130

Everest Group

NOVEMBER 9, 2022

DALLAS, November 9, 2022 — Multi-process human resource outsourcing (MPHRO) deals are on the rise again in 2022 as enterprises seek end-to-end services that include talent acquisition and development and that keep employee experience at the core. MPHRO providers can be highly valued advisors and partners in addressing these challenges.

Human Resources 147

Human Resources Research Retail Manufacturing 147

Invedus

JUNE 2, 2023

Pros: Easy to use Excellent customer service Effortless Accounting Cons: There is no software Lack of payroll services Lacks real estate management services Pricing: It has two pricing plans: essential and premium, starting from $249 and $399.

Accounting 98

Accounting Software Finance Payroll 98

Zinnov

MARCH 26, 2024

The Intelligent Automation industry is on the cusp of incredible growth. As of now, Intelligent Automation Services represent a USD 23-25 Bn component of the overall market. UNLOCKING THE DNA OF AUTOMATION SERVICES EXCELLENCE 1. Their ultimate goal?

Automation 52

Automation Service Robotics Process Automation Advisory 52

Everest Group

SEPTEMBER 30, 2024

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future. Similarly, in 2023, Gloplax and KPMG formed a partnership to better serve their clients in the GCC setup space.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Everest Group

JUNE 28, 2023

Considering these findings, the following framework provides an overview of disruptions BFSI enterprises face and outlines the actions to offset them: Source: Everest Group 2023 BFSI enterprises need to act swiftly and effectively to mitigate the impact of these disruptions. approach and seamlessly launch related businesses and products?

Banking 130

Banking Cybersecurity Insurance Analytics 130

31 West

SEPTEMBER 22, 2022

The article will look at how a virtual desk operates, its core components and benefits, and how a third-party service provider can tend to your IT needs. How Does a Virtual Service Desk Operate? What are some Important Considerations when Setting a Virtual Service Desk? Automation. Automation. Objectives.

Service 130

Service Outsourcing Automation Flexibility 130

Premier BPO

MARCH 29, 2023

Expanded Services At the beginning of 2023, we also added an offering we call “Strategy First”, an off-shoot of our in-house strategy team. I look forward to 2023 kicking it into the next year with a lot of foundation set during 2022. This makes us want to work hard to help add value to the business.

Co-Sourcing 130

Co-Sourcing BPO Supply Chain Management Outsourcing 130

Everest Group

JANUARY 17, 2023

Through in-house capabilities or integration with external AI providers, low-code platforms aspire to provide AI-powered development assistance, AI-based application management services, AI-based automated testing, AI-powered code quality alerts, and AI-augmented portfolio analysis. Collaborative development.

Research 130

Research Collaborations Sourcing Design 130

Immedus

MAY 3, 2023

The report notes that, ultimately, application leaders must “balance hyper-automation, integration, emerging technology trends, and risk management” in their selection process. And also by 2025, 65% of all international payroll operations will be automated with zero manual interventions.

Payroll 52

Payroll Marketing Cybersecurity Robotics Process Automation 52

Hyland

SEPTEMBER 16, 2022

Process automation changes financial outlooks in Africa. Its use of Hyland’s Alfresco Process Automation platform plays a key role in hyperautomating a uniquely challenging claims scenario that is essential to making its whole business model work. > Save the date for CommunityLIVE 2023.

Banking 105

Banking Healthcare Collaborations Sourcing 105

IBM Services

NOVEMBER 8, 2023

At the beginning of the year, we laid out a new strategy for IBM Power under the leadership of Ken King, who will be retiring by the end of 2023 after forty years with IBM. Oracle will be releasing Oracle Database 23c on Power , as part of their next Long Term Release as reported in April 2023. To that end: Red Hat OpenShift 4.14

Advisory 96

Advisory Banking Automation Design 96

Amzur

OCTOBER 8, 2024

By breaking down monolithic applications into smaller, independent components and automating their deployment and management, containerization and Kubernetes enable organizations to achieve flexibility, scalability, and efficiency. million from 2023 to 2031. Key Features of Kubernetes 1.

Healthcare 104

Healthcare Automation Efficiency Flexibility 104

IBM Services

MAY 18, 2023

When it’s time to configure new cloud networks and connect applications, our approach is designed to turn weeks into hours and move from manual to automated processes, with robust visibility into performance and minimized risk of IAM misconfigurations. Learn more Let us help you take back control of your networks.

Engineering 78

Engineering Automation Design Management 78

Mattsen Kumar

AUGUST 27, 2024

Here are some of the most innovative strategies that will help organizations in today’s time to manage their account receivables: 1. Embracing Automation and AI Automation and AI are revolutionizing the field of account receivable management services.

Finance 52

Finance Accounting Management Analytics 52

IBM Services

SEPTEMBER 11, 2023

Db2 (LUW) was born in 1993, and 2023 marks its 30th anniversary. The impact of Db2 on IBM Db2 helped position IBM as an overall solution provider of hardware, software, and services. was a significant leap forward in data management, empowering organizations to unlock the full potential of their data.

Analytics 89

Analytics Co-Sourcing Engineering Reduced Costs 89

IBM Services

NOVEMBER 9, 2023

These models are to be distributed to the edge devices autonomously through Model Management Service (MMS), one of the many supported components of Open Horizon. Key takeaways Liquid Prep empowers smallholder farmers and demonstrates technology’s potential to address global challenges.

Sourcing 95

Sourcing Software Research Collaborations 95

IBM Services

MARCH 14, 2024

This is supported by automated lineage, governance and reproducibility of data, helping to ensure seamless operations and reliability.  Furthermore, integration between AWS and IBM products and services amplifies the value of IBM investments by complementing them with AWS offerings. 

Analytics 81

Analytics Government Flexibility Infrastructure Costs 81

IBM Services

NOVEMBER 10, 2023

Using AI-insights and embedded automation, Turbonomic leverages RIs by recommending when to use and when to buy RIs. It can also automatically purchase them when it is cost-effective to do so and save time for admins to manage. The challenge for IT can be when to use these RIs and when to purchase them.

Right-Sizing 73

Right-Sizing Automation Retail Management 73

Perficient Digital Transformation

JANUARY 23, 2023

These are forecasted to be the top digital transformation trends in 2023. Before diving in, let us take a closer look at the government’s digital transformation trends. Before diving in, let us take a closer look at the government’s digital transformation trends.

Government 64

Government Data Entry Design Flexibility 64

IBM Services

JANUARY 26, 2024

It creates a secure network overlay for applications distributed across cloud, edge and on-prem and holistically tackles the challenges posed by distribution of services across hybrid multicloud. Service mesh A service mesh is a configurable infrastructure layer that manages all connectivity requirements between microservices.

Service 64

Service Engineering Automation Administrative 64

inDinero

JUNE 3, 2021

Automation is creating more efficient ways to run a business from the factory floor to customer retention. IT BPO involves a managed service provider (MSP) that offers clients more than a fix for what’s broken. Robotic Process Automation. I think automation is a compliment more than a competitor to human power.

Outsourcing 64

Outsourcing BPO Robotics Process Automation Call Center 64

Amzur

FEBRUARY 20, 2025

Cloud technologies like Identity as a Service (IDaaS), end-to-end encryption, and automated compliance tools are critical for Zero Trust. AI-powered security systems proactively detect threats, predict potential breaches, and automate responses. Automate Threat Response Speed is critical when responding to cyber threats.

Healthcare 59

Healthcare Cybersecurity Automation Government 59