Everest Group

APRIL 17, 2023

Strategies to optimize near-term costs Inflation is putting cost takeout pressure on businesses worldwide. In fact, cost pressure was ranked as the number one business challenge in our annual key issues survey for 2023.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

Everest Group

SEPTEMBER 30, 2024

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future. Similarly, in 2023, Gloplax and KPMG formed a partnership to better serve their clients in the GCC setup space.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Everest Group

MAY 26, 2023

Cybersecurity vendors are leaving no stone unturned to deliver the power of GAI In recent years, advanced Artificial Intelligence (AI)- and Machine Learning (ML)- based technologies have been rapidly adopted across the cyber industry, providing intelligent automation capabilities and also augmenting human talent. GAI – A boon or bane?

Cybersecurity 130

Cybersecurity Automation Analytics Risk Management 130

IBM Services

SEPTEMBER 19, 2023

Generative artificial intelligence (AI) burst into the mainstream in 2023, lighting a fire under businesses to integrate enterprise-grade versions into their processes. CSPs and NEPs usually have huge support centers and IBM has the potential to help transform workflows between all ecosystem players. CSPs can take advantage of watsonx.ai

Robotics Process Automation 115

Robotics Process Automation Out-Tasking Automation Jobbing 115

Perficient Digital Transformation

NOVEMBER 20, 2024

For use cases where accuracy is prioritized over cost—such as in high-stakes applications like customer service—this hierarchical method is generally the recommended approach. Example Use Case: Intent Detection for Airline Customer Service Let’s consider an airline company using an automated system to respond to customer emails.

Out-Tasking 52

Out-Tasking Automation Design Efficiency 52

Everest Group

MARCH 29, 2023

The margin strain trickled down to operational cost pressure that led to job cuts in the investment banking division of all the big banks, including Barclays, Citi Group, Deutsche Bank, and Goldman Sachs.

Retail 130

Retail Marketing Banking Offshoring 130

Amzur

OCTOBER 8, 2024

By breaking down monolithic applications into smaller, independent components and automating their deployment and management, containerization and Kubernetes enable organizations to achieve flexibility, scalability, and efficiency. million from 2023 to 2031. This leads to higher operational costs and reduced efficiency.

Healthcare 104

Healthcare Automation Efficiency Flexibility 104

Amzur

JULY 11, 2024

78% of CIOs and other executives have adopted Cloud Solutions in most or all parts of their business: PwC Report, 2023. Automate Configuration Management Ditch manual configuration. Use Infrastructure as Code (IaC) to automate provisioning and deployment in the cloud. What does it mean for you and your business?

Data Entry 89

Data Entry Automation Analytics Efficiency 89

IBM Services

FEBRUARY 19, 2024

The challenges continue: one 2023 survey found 44% of companies had to make changes in the past year due to issues with their supply chain footprint, and 49% said supply chain disruptions had caused planning problems. Automation Automation can streamline supply chain operations, from order fulfillment to inventory tracking.

Supply Chain Management 86

Supply Chain Management Management Inventory Management Analytics 86

IBM Services

NOVEMBER 29, 2023

In 2023, the IBM® Institute for Business Value (IBV) surveyed 2,500 global executives and found that best-in-class companies are reaping a 13% ROI from their AI projects—more than twice the average ROI of 5.9%. Non-symbolic AI can be useful for transforming unstructured data into organized, meaningful information.

Automation 90

Automation Analytics Sourcing Operational Costs 90

The Hackett Group

OCTOBER 6, 2023

Miami, FL — October 6, 2023 — Digital World Class ® technology organizations deliver far greater value than their peers and are more resilient and better able to navigate uncertainty, while also spending 18% less and operating with 27% fewer staff, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

Advisory 105

Advisory Research Labor Costs Streamline Operations 105

IBM Services

MAY 9, 2023

The solution is currently in a closed beta phase and is expected to be generally available in July 2023. Through workload optimization an organization can reduce data warehouse costs by up to 50 percent by augmenting with this solution. [1] What is watsonx.data? Savings may vary depending on configurations, workloads and vendors. [2]

Analytics 75

Analytics Government Engineering Sourcing 75

Groove Technology

SEPTEMBER 27, 2024

A 2023 study by Deloitte found that 81% of executives cited clear project requirements as critical for outsourcing success. Tools like Jenkins, GitLab CI, or CircleCI can help automate these processes. Clearly articulating objectives, scope, and specifications helps ensure alignment between parties.

Software 130

Software Outsourcing Offshoring Right-Sizing 130

Metasource

JUNE 7, 2023

Intelligent document processing (IDP) has emerged as a way to not only eliminate manual tasks and minimize operating costs but also free up employees’ time, reduce errors, improve decision-making, ensure business continuity, and enable remote work. How Does Automated Document Processing Work?

Data Entry 52

Data Entry Automation Right-Sizing Digital Intelligence 52

Capgemini

SEPTEMBER 13, 2024

Smart contracts can automate the complex and labor-intensive tasks of post-trade operations, from compliance verification to dividend issuance and managing corporate actions. This automation potential may significantly reduce operational costs and curtail human error, streamlining the entire post-trade process.

Marketing 52

Marketing Regulations Streamline Operations Reduced Costs 52

IBM Services

MARCH 27, 2024

Still others are wowed by the promise of artificial intelligence (AI) and automation that hyperscale data centers offer. For example, Synergy Research Group reported in April 2023 that the first quarter of that year saw a USD 10 billion jump over Q1 2022 spending on data centers (link resides outside ibm.com).

Right-Sizing 105

Right-Sizing Out-Tasking Retail Design 105

Influx

JULY 10, 2023

88% of customers prefer voice calls with a live agent instead of navigating an automated phone menu. 62% of customers would prefer to “hand out parking tickets” than wait in an automated phone tree for service or have to repeat themselves multiple times to different team members. companies save 70-90% in labor costs.

Customer Support 40

Customer Support Customer Service Outsourcing Sales 40

Zinnov

AUGUST 10, 2024

AI enhances productivity through smart automation. Its importance is clear: Zinnov’s 2023 Digital Engineering Report shows 83% of companies prioritize AI in their business plans , while 90% use it for personalization. Task Automation : AI is taking over repetitive jobs, like creating fault trees in maintenance workflows.

Manufacturing 52

Manufacturing Engineering Supply Chain Management Automation 52

IBM Services

APRIL 25, 2024

Background of business process reengineering BPR emerged in the early 1990s as a management approach aimed at radically redesigning business operations to achieve business transformation. This might include streamlining payroll processes, digitizing HR operations or automating invoicing procedures.

Supply Chain Management 59

Supply Chain Management Finance Human Resources Robotics Process Automation 59

Capgemini

SEPTEMBER 12, 2024

Generative AI enables efficiencies for payers and providers alike Generative AI (Gen AI) has opened a new frontier helping payers automate claims, assess risks, personalize coverage, and support members through chatbots and virtual assistants. Also, the pie is growing for all payers.

Insurance 52

Insurance Healthcare Regulations Administrative 52

Mattsen Kumar

OCTOBER 1, 2024

IBM’s global study results demonstrate that 74% of Energy & Utility companies surveyed have implemented or are analyzing using AI in their operations. The promise of AI goes far beyond mere automation; it’s about creating a more dynamic, responsive, and personalized customer experience. Germany and the U.K. Final words!

Streamline Operations 52

Streamline Operations Customer Service Efficiency Operational Costs 52

Infosys Consulting

JANUARY 3, 2024

AI-driven predictive maintenance can extend the lifespan of critical manufacturing equipment, reducing the need for frequent replacements and, consequently, lowering operational costs. Automated inspection systems powered by AI can detect and classify defects with high accuracy exceeding conventional methods. Mirza Rayana S.,

Manufacturing 52

Manufacturing Facilities Management Design Engineering 52

Infosys Consulting

JANUARY 3, 2024

AI-driven predictive maintenance can extend the lifespan of critical manufacturing equipment, reducing the need for frequent replacements and, consequently, lowering operational costs. Automated inspection systems powered by AI can detect and classify defects with high accuracy exceeding conventional methods. Mirza Rayana S.,

Manufacturing 52

Manufacturing Facilities Management Design Engineering 52

Intugo

MAY 19, 2023

By the end of 2023, it predicts adding more than 8.85 Cost competitiveness In terms of operating costs, according to information from the Mexican Ministry of Economy, in the information technology sector, Mexico compares with levels similar to those of China and India. billion dollars in 2022, representing 18.4%

Government 52

Government Information Technology Software Research 52

Capgemini

FEBRUARY 27, 2023

Evolving 5G Experiences Ashish Yadav 27 Feb 2023 Facebook Twitter Linkedin Several innovative technologies are just now reaching maturity. reducing the risks as well as operation costs. The Edge Compute nodes can handle data and applications to provide feedback in real time for equipment automation and human decision makers.

E-Commerce 52

E-Commerce Manufacturing Automation Software 52

Paysquare

NOVEMBER 16, 2024

Payroll outsourcing provides a very logical solution to cut costs, simplify processes, and lighten the compliance burdens, so that businesses can concentrate on core operations. This means that without having in-house staff and complex systems, outsourcing payroll is cost-effective.

Payroll 52

Payroll Outsourcing Management Administrative 52

Capgemini

FEBRUARY 16, 2023

Digital engineering can deliver it Capgemini Engineering 16 Feb 2023 Facebook Twitter Linkedin The aviation industry is committed to net zero emissions by 2050. It could rapidly experiment, keep operational costs low, and launch products faster than competitors.

Engineering 52

Engineering Manufacturing Design Software 52

Capgemini

JUNE 14, 2023

RAN Intelligent Controller – the innovation engine in O-RAN Ashish Yadav 14 June 2023 Facebook Twitter Linkedin As the innovation engine of O-RAN, the RAN Intelligent Controller (RIC) enables intelligence and pushes limits with xApps and rApps. More details here. More details here.

Engineering 52

Engineering Flexibility Operational Costs Efficiency 52

Everest Group

MARCH 25, 2025

billion in 2023, growing at a Compound Annual Growth Rate (CAGR) of 10-12%, and is projected to reach US$6.5-7 A leading service provider has signed a strategic agreement with the Commercial Bank of Dubai (CBD), in order to drive its technology transformation program, powered by hyper automation and gen AI solutions. 7 billion by 2027.

Outsourcing 130

Outsourcing Banking Nearshoring Regulations 130

Premier BPO

MARCH 13, 2025

Yet, financial leaders are facing a perfect storm: rising labor costs, an acute shortage of skilled accountants, evolving regulatory frameworks, and the rapid push toward AI and automation. Through June 2023, 600 U.S.-listed listed companies reported material weaknesses in their accounting operations, a staggering 40.6%

Finance 130

Finance Accounting Outsourcing Co-Sourcing 130

Metasource

OCTOBER 28, 2024

The takeover of accounts payable (AP) automation is in full swing, especially with more recent AI-powered solutions driving new levels of capabilities. But in order to really get ahead of the curve, you need to not only adopt AP automation but stay up to date with the latest best practices. Case in point?

Accounting 52

Accounting Automation Data Entry Labor Costs 52

Metasource

OCTOBER 14, 2024

Through the use of AI and automation, digital mailrooms are now more efficient and cost-effective than ever. Let’s dive into how AI is improving digital mailrooms, why they are beneficial to your business, and how you can implement the latest AI-driven solutions to your mailroom operations.

Automation 52

Automation Management Out-Tasking Labor Costs 52

The Hackett Group

DECEMBER 11, 2024

This shows an ongoing commitment to efficiency and reflects a notable improvement from 2019 when world-class HR organizations aimed for a 17% reduction in cost per 1,000 employees through smart automation. Technology investments further underscore this commitment to reducing operational costs. Additionally, they deploy 2.9

Advisory 59

Advisory Labor Costs Human Resources Research 59

The Hackett Group

OCTOBER 22, 2024

Focusing on higher-value roles, alongside increased automation, delivers substantially more value significantly faster as they close and consolidate financials 36% faster, complete forecasts five days sooner, and dedicate 82% more time to forward-looking analyses. of their total operating costs to technology – 41% more than their peers.

Finance 59

Finance Advisory Marketing Reduced Costs 59

Capgemini

NOVEMBER 12, 2023

I’d like to start by asking you about how UiPath’s strategy has changed from being RPA-first to being a market-leading enterprise automation platform? However, we noticed one, small problem with our strategy recently – we realized that not everyone is an automation or AI expert. Marek Sowa: Brandon – thanks for joining me today.

Automation 52

Automation Out-Tasking Government Flexibility 52

Capgemini

FEBRUARY 6, 2024

Enhancing contact center performance through effective workforce management Vinay Patel 5 December 2023 Facebook Twitter Linkedin In today’s customer-centric business landscape, the contact center plays a pivotal role in shaping customer perceptions and experiences.

Management 52

Management Analytics Out-Tasking Banking 52

Capgemini

OCTOBER 6, 2023

Operationalizing AI innovation through delivery Arul Pradeep Oct 04, 2023 Facebook Twitter Linkedin Smart technology and innovation in AI shouldn’t be seen as a pipedream. It’s easy and natural for patients to use – and it lowers operational costs, too. Once validated, dedicated routines submit the invoice to the system.

Robotics Process Automation 52

Robotics Process Automation Healthcare Automation Operational Costs 52