31 West

JANUARY 26, 2023

If you are switching from a manual help desk to an automated ITSM software, the extensive range of features may seem overwhelming at first glance. What sets SysAid apart from other help desk solutions is the level of automation it offers. The software was designed to automate most, if not all, IT solutions.

Right-Sizing 130

Right-Sizing Software Automation Design 130

Zinnov

MARCH 26, 2024

The Intelligent Automation industry is on the cusp of incredible growth. As of now, Intelligent Automation Services represent a USD 23-25 Bn component of the overall market. UNLOCKING THE DNA OF AUTOMATION SERVICES EXCELLENCE 1. Their ultimate goal?

Automation 52

Automation Service Robotics Process Automation Advisory 52

Everest Group

JANUARY 2, 2024

Artificial Intelligence (AI) Services Rapid advances in AI, bolstered by recent developments in generative AI, are prompting organizations to invest in targeted AI initiatives to achieve business-oriented outcomes.

Service 59

Service Manufacturing Sourcing Automation 59

31 West

JANUARY 23, 2023

The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. Instead, they are looking for a robust and more comprehensive solution that can simplify technical operations and automate hectic manual tasks. What is ZenDesk?

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages. LEARN MORE ABOUT Top Service Providers

Robotics Process Automation 52

Robotics Process Automation Automation Efficiency Marketing 52

Metasource

SEPTEMBER 16, 2024

Business automation has come a long way over the past few years. While automation used to be fairly basic, businesses can now choose between traditional methods and advanced, AI-driven workflow automation. The Evolution of Automation Traditional automation uses software robots to perform tasks based on set rules.

Automation 52

Automation Analytics Data Entry Flexibility 52

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 64

Service Cybersecurity Regulations Government 64

Everest Group

OCTOBER 24, 2023

Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. Demand for sovereign, private, and hybrid cloud-hosted infrastructure has been on the rise.

Service 64

Service Retail Information Technology Marketing 64

Everest Group

JANUARY 2, 2024

Lending IT Services The lending industry is currently undergoing a significant transformation, propelled by the increasing demand for technological integration to enhance operational efficiency, user experience, and cost-effectiveness.

Service 59

Service Finance Banking Flexibility 59

31 West

JANUARY 20, 2023

Today, IT help desk software offers a comprehensive package covering all aspects of a business—from IT automation to remote workforce management. ManageEngine has gained popularity for its fantastic automation capabilities. The software automates every ITSM feature—from ticket assigning to generating reports.

Software 130

Software Automation Out-Tasking Design 130

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back.

Service 130

Service Customer Service Sales Out-Tasking 130

31 West

JANUARY 25, 2023

These applications are engineered to automate complex ITSM operations and simplify all kinds of technical jobs. The self-service portal of ServiceNow is for users having simple issues, like forgotten passwords or asset upgrades. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Sales Customer Support Customer Service 130

Everest Group

APRIL 25, 2023

Intelligent Process Automation (IPA) PEAK Matrix® Assessment As the world continues to shift toward digitalization, it has become imperative for businesses to keep up with the evolving landscape to remain competitive and resilient.

Automation 52

Automation Robotics Process Automation BPO Sourcing 52

31 West

FEBRUARY 22, 2023

Customer service software is a solution that can help in either case. These solutions can be used even if you are working with an MSP offering IT help desk outsourcing services. An Overview of SysAid SysAid aims to make IT service management a breeze for companies. SysAid specializes in automating workflows.

Right-Sizing 130

Right-Sizing Out-Tasking Customer Service Banking 130

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

FEBRUARY 3, 2023

Customer service software lets you streamline service desk operations and deliver consistent and quality service. You can work with an internal support team or an outsourcing IT service desk provider ; these solutions can help you get the best out of your teams while creating a positive customer experience.

Software 130

Software Customer Support Administrative Automation 130

31 West

JANUARY 19, 2023

With so many advanced software applications available on the internet, how do you pick one that ticks all boxes of your requirements and offers a seamless transition to the automated workflow? ManageEngine Service Desk Plus and ServiceNow are the two most prominent names that pop up when it comes to ITSM software. What is ServiceNow?

Software 130

Software Automation Right-Sizing Accounting 130

31 West

FEBRUARY 27, 2023

These software solutions are designed to automate technical operations, making management easier for admins and IT specialists. In this post, we have discussed the 10 popular remote support software you can use in 2023 for enhanced productivity and easier IT management. Let’s take a look.

Software 130

Software Flexibility Automation Administrative 130

31 West

JANUARY 30, 2023

Customer service is one of the main building blocks of businesses today. So, if you are looking to optimize your service desk, employing customer service software would be a good option. The two-customer service software we will be exploring are Zendesk and ServiceNow. Zendesk: What is it?

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. The product is a complete customer service solution.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Flexibility 130

Metasource

AUGUST 5, 2024

Intelligent automation (IA) is revolutionizing the way businesses operate by streamlining complex tasks and optimizing workflows. These are just some of the reasons why 99% of organizations had either already invested in intelligent automation in 2022 or were planning to invest in it in 2023. What Is Intelligent Automation?

Automation 52

Automation Data Entry Out-Tasking Reduced Costs 52

Zinnov

MARCH 8, 2023

Automation proved to be an effective tool during the pandemic helping companies become and remain resilient. Along with Automation, companies are also investing in other modern technologies such as Blockchain, Quantum Computing, and the Metaverse which is propelling them into the next phase of digital transformation – DT 2.0.

Automation 59

Automation E-Commerce Robotics Process Automation Analytics 59

Everest Group

JULY 17, 2023

Banking Operations – Services PEAK Matrix® Assessment The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Additionally, specialists have entered specific banking segments.

Banking 52

Banking Service Advisory Finance 52

31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. Customer service software is one such solution you can consider. You can use this software regardless of whether you have an internal team or outsourcing the IT service desk. It is a service-first CRM company. What is Zendesk? What is ManageEngine?

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

31 West

FEBRUARY 10, 2023

But which service solution should you opt for? A Brief Introduction to Jira Atlassian offers several ITSM products, one of them being Jira Service Management. Under request management, you can manage your service desk, customize request forms, unify requests, set SLAs, build a self-service portal, and dive into customer reports.

Sales 130

Sales Customer Support Customer Service Service 130

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast.

Service 59

Service Offshoring Global Business Services Information Technology 59

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services. Why front-office automation?

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

SEBPO

JANUARY 11, 2023

Automation & Outsourcing: The Power of People and Technology. Automation & Outsourcing: The Power of People and Technology. One of 2023’s biggest continuing business trends is automation, with the latest and greatest technology (AI, RPA, and more) assisting with process efficiency and increased productivity.

Automation 98

Automation Outsourcing Robotics Process Automation Out-Tasking 98

Anexa

JUNE 22, 2023

The newest CX trends are sweeping the business world, and they’re all about ensuring that all customer service activities are focused on deepening the customer-brand connection. It’s 2023, and customer service has truly arrived – it’s no longer a department, it’s a philosophy. Here’s how.

Sales 52

Sales Service BPO Customer Service 52

31 West

MAY 3, 2023

Here are the 10 most common cybersecurity threats businesses must watch out for in 2023. Working with a dedicated IT service provider who can remotely manage your systems seems the most reliable way to prevent these attacks. Now, it’s expected to be one of the biggest cyber threats in 2023. It continued in 2021.

Cybersecurity 130

Cybersecurity Engineering Accounting Banking 130

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. VCs have benefited from investing in Intelligent Automation due to its value delivery through technological innovation.

Automation 52

Automation Healthcare Robotics Process Automation Retail 52

31 West

MARCH 6, 2023

According to Salesforce, quality customer service would be the way to achieve this business goal. If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. About Jira Jira Service Management is a product offered by Atlassian.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Everest Group

JUNE 26, 2023

The shift toward value-based care has presented various opportunities such as telehealth, population data analytics, remote patient monitoring, commercial models based on risk assessment, increased investment in care management, and a greater emphasis on digital initiatives, particularly automation and analytics.

Healthcare 96

Healthcare Analytics Administrative Marketing 96

IBM Services

MAY 9, 2023

Become an event-driven business with IBM Event Automation Today, IBM is announcing IBM Event Automation , a composable solution designed to help organizations put events to work by enabling business and IT users to detect situations in real-time, act on them and trigger automations to help maximize their revenue potential.

Automation 104

Automation Sourcing Design Marketing 104

Everest Group

AUGUST 2, 2023

Network Transformation and Managed Services PEAK Matrix® Assessment – System Integrators (SIs) As enterprises embrace their digital transformation journeys, they are becoming cognizant of the critical role that network transformation plays. They strategically realign their network approach, focusing on use case relevance and value creation.

Managed Services 52

Managed Services Management Service Automation 52

Perficient Digital Transformation

FEBRUARY 27, 2023

These days, as the US prepares to embrace real-time payments in 2023, the intersection of real-time payments and automation has become a key point of discussion. This change will force impacted stakeholders to reconsider their services, products, and operational procedures, thus generating new opportunities for automation.

Banking 64

Banking Automation Retail Risk Management 64