Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including the retirement of legacy platforms, cloud migration, and process automation.

Marketing 98

Marketing Robotics Process Automation Service Insurance 98

31 West

FEBRUARY 7, 2023

Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience. The product offers capabilities like custom applications, intelligent automation using AI, and actionable insights. This is especially true for users with non-technical backgrounds.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Everest Group

MAY 14, 2024

NextWealth leverages impact sourcing to drive business growth and create social impact with a unique three-pillar approach focused on talent, technology, and training. Discover the transformative power of impact sourcing firsthand through Everest Group’s sustainability teams’ eye-opening visit to the NextWealth center in India.

Impact Sourcing 64

Impact Sourcing Sourcing E-Commerce Jobbing 64

IBM Services

DECEMBER 15, 2023

Open-source artificial intelligence (AI) refers to AI technologies where the source code is freely available for anyone to use, modify and distribute. Open-source AI projects and libraries, freely available on platforms like GitHub, fuel digital innovation in industries like healthcare, finance and education.

Sourcing 69

Sourcing Out-Tasking Research Collaborations 69

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including retirement of legacy platforms, cloud migration, and process automation.

Marketing 86

Marketing Robotics Process Automation Service Insurance 86

Everest Group

NOVEMBER 9, 2023

Learn how Next Generation Finance organizations are overcoming talent shortages and upskilling through innovative sourcing solutions. Register Vignesh Kannan Vice President, Everest Group Chuy Michel Head of Intelligent Automation, QX Global Group Esteban Carril Managing Director, Latin America

Finance 59

Finance Automation Analytics Sourcing 59

Intelligent Sourcing

OCTOBER 30, 2023

The business use of applied Artificial Intelligence (AI) has been the key technology trend of 2023. It […] The post Automation and machine learning boosts productivity, engages employees, and delights customers appeared first on Intelligent Sourcing. Generative AI (GenAI) has been the real game changer.

Automation 69

Automation Research Sourcing 69

Everest Group

APRIL 5, 2024

Intelligent Process Automation (IPA) Solutions Companies aiming to maintain competitiveness and strength recognize the importance of transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices.

Automation 49

Automation BPO Sourcing Finance 49

Everest Group

NOVEMBER 30, 2023

Revenue Cycle Management (RCM) Platforms Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. Revenue Cycle Management (RCM) Platforms PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this research, we assess 20 RCM platform providers on the RCM Platforms PEAK Matrix®.

Management 64

Management Healthcare Sourcing Sales 64

Everest Group

JANUARY 2, 2024

Artificial Intelligence (AI) Services PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we analyze 26 AI service providers featured on Everest Group’s AI Services PEAK Matrix® 2023 and highlight the strengths and limitations of each provider.

Service 59

Service Manufacturing Sourcing Automation 59

IBM Services

MAY 9, 2023

In today’s digital world, business and IT leaders are turning to automation to improve operational efficiency, increase employee productivity and, ultimately, boost business performance. At IBM, we believe that organizations need AI coupled with automation to help developers reduce time to productivity. Powered by IBM watsonx.ai

Automation 88

Automation Efficiency Flexibility Sourcing 88

31 West

FEBRUARY 10, 2023

Using other modules, you can escalate incidents, automate, perform risk assessments, and make improvements with knowledge management. Jira vs Zendesk Compared 2023 Jira or Zendesk? It offers customization, automation, and integration capabilities. The post Jira vs Zendesk Compared 2023 appeared first on 31West:

Sales 130

Sales Customer Support Customer Service Service 130

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. 4) Robotic Process Automation (RPA) RPA emerges as a crucial trend for 2023.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Hyland

NOVEMBER 21, 2022

Hyland customers’ top technology priorities for 2023. Achieve your 2023 goals. Most organizations are in the thick of finalizing their 2023 plans, which means — hopefully — they’ve spent a good deal of time listening to team members and pinpointing exactly what the must-accomplish projects are. Let’s dig in.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 64

Service Cybersecurity Regulations Government 64

The Hackett Group

OCTOBER 5, 2023

IBM, MTN Group and Sanofi Recognized for Their Cutting-Edge Digital Transformation Achievements Miami, FL — October 5, 2023 — The Hackett Group , Inc. These leaders often combine intelligent automation, advanced analytics and artificial intelligence (AI) to hyper-automate end-to-end business processes. Hoffmann-La Roche Ltd.,

Advisory 59

Advisory Pharmaceuticals Banking Sourcing 59

IBM Services

NOVEMBER 9, 2023

In 2021, Liquid Prep became an open-source software project hosted by the Linux Foundation. The role of Open Horizon as an edge computing platform To ensure the solution is scalable and easy to use, Liquid Prep began working with Open Horizon , an open-source edge computing project from the Linux Foundation.

Sourcing 95

Sourcing Software Research Collaborations 95

Everest Group

OCTOBER 24, 2023

Furthermore, enterprises are seeking AI-enabled automation and SRE-enabled operations to better manage their multi-cloud environments. European enterprises are primarily adopting cloud to drive operational efficiencies and business growth. Demand for sovereign, private, and hybrid cloud-hosted infrastructure has been on the rise.

Service 64

Service Retail Information Technology Marketing 64

IBM Services

MAY 11, 2023

As we wrap up Think 2023, we’re excited to recap a few of the exciting new capabilities we are launching in our IT Automation portfolio. This platform utilizes intelligent automation and artificial intelligence (AI) to aggregate data from various sources, detect and correlate incidents, and quickly drive incidents to resolution.

Automation 60

Automation Engineering Collaborations Reduced Costs 60

Everest Group

JANUARY 2, 2024

This shift is largely driven by the widespread adoption of advanced cognitive tools, such as AI and predictive analytics, enabling lenders to improve automated approval rates and gain deeper insights into customer behavior.

Service 59

Service Finance Banking Flexibility 59

Future of Sourcing

MAY 11, 2023

The announcement makes Keelvar the only provider in the market to offer an optimization and automation solution in one tool for transformed sourcing across the full spend lifecycle – from strategic to tail – with no training or sourcing experience required.

Sourcing 52

Sourcing Strategic Sourcing Automation Out-Tasking 52

Future of Sourcing

JULY 28, 2023

Innovations in Sustainability Dräeger – Using Smart Processes to Create Resilient Supply Chains SAP / DSM - Firmenich – How Royal DSM and SAP Digitalized Global Procurement Processes for Strategic Source-to-Pay Capabilities and Sustainability Safety Projects International, Inc.

Facilities Management 52

Facilities Management Robotics Process Automation Retail Strategic Sourcing 52

IBM Services

JANUARY 26, 2024

Taking all your feedback and market insights into perspective and careful consideration, we are thrilled to announce that in 2023. Here’s a comprehensive recap of everything we launched in 2023, awards and links to the latest update and how you can get started with each enhancement. Ansible®, PagerDuty, etc.).

Automation 44

Automation Sourcing Analytics Design 44

IBM Services

OCTOBER 16, 2023

APIs serve as essential connectors between the growing number of data sources and applications in companies of all sizes and in all industries. Unlock the full value of your APIs with IBM API Connect We are excited to share that Gartner recently named IBM a Leader in the 2023 Gartner® Magic Quadrant™ for API Management.

Management 73

Management Advisory Right-Sizing Research 73

Magellan Solutions

NOVEMBER 10, 2023

Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. billion in revenue by 2023, experiencing a significant increase from the previous year. billion in total investment pledges from January to September 2023.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Everest Group

JULY 17, 2023

Providers are differentiating themselves by offering as-a-service models and focusing on digital transformation solutions by leveraging analytics, automation, and AI, combined with industry expertise and an advisory-led approach.

Banking 52

Banking Service Advisory Finance 52

Perficient Digital Transformation

JANUARY 27, 2023

One of the key components of DevSecOps is the use of tools to automate security testing and deployment. DevSecOps tools help automate as many security processes as possible and closely integrate security with the CI/CD pipeline.

Software 111

Software Automation Sourcing Regulations 111

Metasource

MAY 1, 2024

Modern finance leaders are pursuing accounts payable (AP) automation solutions with several goals in mind… Maybe you want to eliminate manual data entry and give your staff back time for more high-value tasks. Strive for Complete Automation Did you know only 10% of organizations have achieved full AP automation?

Automation 52

Automation Accounting Customer Support Data Entry 52

IBM Services

MAY 10, 2023

So, how do we at IBM continue to provide technological solutions that tap into the power of artificial intelligence and leverage intelligent automation , all while bolstering human ambition for collaboration, creativity and innovation? That technology, of course, is artificial intelligence.

Automation 84

Automation Out-Tasking Design Collaborations 84

Everest Group

JUNE 20, 2023

LINKEDIN LIVE The Possibilities for Generative AI in Sourcing June 20, 2023 | 10 a.m. Join us for a free-flowing discussion as we explore the potential benefits, challenges, and considerations of incorporating GAI into the sourcing landscape. CDT | 11 a.m. EDT | 4 p.m. BST | 8:30 p.m. What concerns do you need to watch out for?

Sourcing 52

Sourcing Research Marketing Automation 52

Future of Sourcing

MARCH 15, 2023

Leaders from Citi, ZipHQ, VNDLY and others to speak on innovation, organizational brilliance and best-in-class technology solutions across sourcing and procurement. About SIG|ORG Sourcing Industry Group is the world’s largest and most trusted membership association for procurement and third-party risk professionals.

Robotics Process Automation 72

Robotics Process Automation Sourcing Outsourcing Automation 72

Everest Group

AUGUST 2, 2023

By employing cutting-edge network technologies, these digital enterprises seek to optimize performance, automate operations, boost efficiency, expedite digital transformation, and enhance user experiences. They strategically realign their network approach, focusing on use case relevance and value creation.

Managed Services 52

Managed Services Management Service Automation 52

Zinnov

MAY 30, 2023

GPT1 was introduced in 2018, followed by GPT2 in 2019, GPT3 in 2020, and GPT4 in 2023. Emerging Use Cases of Generative AI in Automation When we bring together the potential of Generative AI and Automation, we can accelerate the time it takes to launch new innovations. Some examples include: 1. Education 1.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Premier BPO

MAY 16, 2023

C&CC Key Takeaways: Delivering a breakout session on “Co-Sourcing vs. Outsourcing – How to Maximize Your Partner Relationship”, Premier BPO leadership also shared insider takeaways from the two-day exhibition. The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations.

Co-Sourcing 52

Co-Sourcing BPO Call Center Customer Support 52

Everest Group

JUNE 13, 2023

Enterprises are exploring the decoupling of hardware and software in the form of network function virtualization, automation of network operations, adoption of open-source components (hardware and software), and monetization opportunities.

Engineering 52

Engineering Service Operational Costs Sourcing 52

SIG Speaks

JANUARY 1, 2023

Preparing for the challenges on the horizon with a host of resources to get a jump start on 2023! Sourcing in 2023: The Year of Autonomous Sourcing. Sourcing Industry Landscape Podcast. A Flexible (and Fast!) Way to Get Certified Now. Did you miss our 2022 open cohort start dates? register now. . . Subscribe. .

Sourcing 40

Sourcing Automation Sales Flexibility 40

Amzur

FEBRUARY 8, 2023

IT priorities of business leaders in 2023: Here are the key priorities of business leaders in 2023: 1. Speed and hyper-growth: In 2023, the demand for the speed with which we deploy disruptive new technologies and deliver what the business needs for new opportunities have increased more than ever.

Robotics Process Automation 50

Robotics Process Automation Automation Healthcare Manufacturing 50