Everest Group

NOVEMBER 16, 2023

DALLAS, November 16, 2023 — Everest Group today released the inaugural edition of the “Everest Group Artificial Intelligence Top 50 ” (AI Top 50), a list of the world’s largest AI technology providers. The list also helps AI technology providers to compare themselves against others in the industry.”

Marketing 361

Marketing Research Software Engineering 361

Everest Group

NOVEMBER 9, 2023

Learn how Next Generation Finance organizations are overcoming talent shortages and upskilling through innovative sourcing solutions. Register Vignesh Kannan Vice President, Everest Group Chuy Michel Head of Intelligent Automation, QX Global Group Esteban Carril Managing Director, Latin America

Finance 147

Finance Automation Analytics Sourcing 147

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 162

Service Cybersecurity Regulations Government 162

Everest Group

OCTOBER 24, 2023

Furthermore, enterprises are seeking AI-enabled automation and SRE-enabled operations to better manage their multi-cloud environments. European enterprises are primarily adopting cloud to drive operational efficiencies and business growth. Demand for sovereign, private, and hybrid cloud-hosted infrastructure has been on the rise.

Service 162

Service Retail Information Technology Marketing 162

Everest Group

JANUARY 2, 2024

Artificial Intelligence (AI) Services PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we analyze 26 AI service providers featured on Everest Group’s AI Services PEAK Matrix® 2023 and highlight the strengths and limitations of each provider.

Service 147

Service Manufacturing Sourcing Automation 147

Everest Group

APRIL 5, 2024

Intelligent Process Automation (IPA) Solutions Companies aiming to maintain competitiveness and strength recognize the importance of transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices.

Automation 124

Automation BPO Sourcing Finance 124

Perficient Digital Transformation

MARCH 30, 2023

Recently, I attended the 2023 Bank Automation Summit , where one of the significant topics of discussion was how banks navigate their transition to the cloud. The computing and storage of cloud data occur in a data center, rather than on a locally sourced device. Cloud computing makes data more accessible, cheaper, and scalable.

Banking 115

Banking Automation Regulations Sourcing 115

Everest Group

JANUARY 2, 2024

This shift is largely driven by the widespread adoption of advanced cognitive tools, such as AI and predictive analytics, enabling lenders to improve automated approval rates and gain deeper insights into customer behavior.

Service 147

Service Finance Banking Flexibility 147

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages.

Robotics Process Automation 130

Robotics Process Automation Automation Efficiency Marketing 130

Everest Group

JULY 17, 2023

Providers are differentiating themselves by offering as-a-service models and focusing on digital transformation solutions by leveraging analytics, automation, and AI, combined with industry expertise and an advisory-led approach.

Banking 130

Banking Service Advisory Finance 130

Everest Group

JUNE 20, 2023

LINKEDIN LIVE The Possibilities for Generative AI in Sourcing June 20, 2023 | 10 a.m. Join us for a free-flowing discussion as we explore the potential benefits, challenges, and considerations of incorporating GAI into the sourcing landscape. CDT | 11 a.m. EDT | 4 p.m. BST | 8:30 p.m. What concerns do you need to watch out for?

Sourcing 130

Sourcing Research Marketing Automation 130

Premier BPO

MAY 16, 2023

C&CC Key Takeaways: Delivering a breakout session on “Co-Sourcing vs. Outsourcing – How to Maximize Your Partner Relationship”, Premier BPO leadership also shared insider takeaways from the two-day exhibition. The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations.

Co-Sourcing 130

Co-Sourcing BPO Call Center Customer Support 130

Everest Group

AUGUST 2, 2023

By employing cutting-edge network technologies, these digital enterprises seek to optimize performance, automate operations, boost efficiency, expedite digital transformation, and enhance user experiences. They strategically realign their network approach, focusing on use case relevance and value creation.

Managed Services 130

Managed Services Management Service Automation 130

Everest Group

JUNE 13, 2023

Enterprises are exploring the decoupling of hardware and software in the form of network function virtualization, automation of network operations, adoption of open-source components (hardware and software), and monetization opportunities.

Engineering 130

Engineering Service Operational Costs Sourcing 130

Everest Group

JANUARY 5, 2023

Global leaders share their chief concerns and strategy adjustments for outsourcing in 2023 in Everest Group’s annual Key Issues survey. . Everest Group’s 2023 Key Issues Study comprises the input of 200 global leaders across enterprises, Global Business Services (GBS) centers and service providers. Price/cost pressures.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 173

Retail E-Commerce Service Sourcing 173

IBM Services

MAY 9, 2023

First, events can be locked away across a variety of different data sources, applications and systems. Event discovery: Build a self-service catalog of event sources for users to securely browse and utilize. Get started with IBM Event Automation IBM Event Automation will be generally available June 29, 2023.

Automation 104

Automation Sourcing Design Marketing 104

31 West

FEBRUARY 7, 2023

Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience. The product offers capabilities like custom applications, intelligent automation using AI, and actionable insights. This is especially true for users with non-technical backgrounds.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

FEBRUARY 10, 2023

Using other modules, you can escalate incidents, automate, perform risk assessments, and make improvements with knowledge management. Jira vs Zendesk Compared 2023 Jira or Zendesk? It offers customization, automation, and integration capabilities. The post Jira vs Zendesk Compared 2023 appeared first on 31West:

Sales 130

Sales Customer Support Customer Service Service 130

Premier BPO

OCTOBER 9, 2023

Explore the cutting-edge technology, and applications of automation and AI, and gain expert insights at the ICMI Contact Center Expo 2023; the most customized Contact Center Event set to take place from October 16th to 19th in Orlando, Florida. Ready to take the first step towards outsourcing success?

BPO 130

BPO Co-Sourcing Outsourcing Customer Service 130

Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. We differentiate ourselves through our Premier Sync framework , which offers co-sourcing solutions tailored to your specific challenges.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

IBM Services

JANUARY 26, 2024

Taking all your feedback and market insights into perspective and careful consideration, we are thrilled to announce that in 2023. Here’s a comprehensive recap of everything we launched in 2023, awards and links to the latest update and how you can get started with each enhancement. Ansible®, PagerDuty, etc.).

Automation 91

Automation Sourcing Analytics Design 91

Premier BPO

JUNE 14, 2024

million in 2023, a 15% increase over the last three years 3. Technological tools that include AI-powered analytics, cognitive technology, automation, and process excellence. Cost of a Data Breach Report 2023 Contact Us The post Guide to Finding the Perfect Partner for First-Time Outsourcers appeared first on Premier BPO.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

Hyland

NOVEMBER 21, 2022

Hyland customers’ top technology priorities for 2023. Achieve your 2023 goals. Most organizations are in the thick of finalizing their 2023 plans, which means — hopefully — they’ve spent a good deal of time listening to team members and pinpointing exactly what the must-accomplish projects are. Let’s dig in.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

Perficient Digital Transformation

JANUARY 27, 2023

One of the key components of DevSecOps is the use of tools to automate security testing and deployment. DevSecOps tools help automate as many security processes as possible and closely integrate security with the CI/CD pipeline.

Software 111

Software Automation Sourcing Regulations 111

IBM Services

MAY 9, 2023

In today’s digital world, business and IT leaders are turning to automation to improve operational efficiency, increase employee productivity and, ultimately, boost business performance. At IBM, we believe that organizations need AI coupled with automation to help developers reduce time to productivity. Powered by IBM watsonx.ai

Automation 88

Automation Efficiency Flexibility Sourcing 88

Everest Group

JUNE 27, 2024

Mortgage rates on new loans fell toward the end of 2023 due to a fall in market swap rates. The cost-to-income ratio increased visibly for key banks in Q4’ 2023 when compared to Q3’ 2023, as highlighted in the exhibit below 2. For instance, new business divisions may warrant a new sourcing plan.

Banking 147

Banking Outsourcing Service Sales 147

Everest Group

MARCH 21, 2023

LIVE WEBINAR Structuring an Outsourcing Deal in This Era of Uncertainty in Europe March 21, 2023 | 9 a.m. In this webinar, our analysts will discuss changes in enterprise expectations and the defining characteristics of an outsourcing deal in 2023 in Europe. CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.

Outsourcing 130

Outsourcing Offshoring BPO Sales 130

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. 4) Robotic Process Automation (RPA) RPA emerges as a crucial trend for 2023.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Everest Group

APRIL 10, 2024

New sourcing deals requiring providers to support multiple areas have continued to increase, driven by healthcare providers’ long-standing challenges of lower revenue collection, higher denials, and suboptimal patient experience. in 2022 and 2023 from 54.8%

Management 147

Management Healthcare Robotics Process Automation Analytics 147

IBM Services

FEBRUARY 13, 2024

For sourcing teams, that means pivoting their mindset around selecting suppliers from a tactical, lowest-cost-above-all approach to a strategic one. Where tactical sourcing is a short-term strategy, strategic sourcing is for long-term business goals. And from that group, 71% would pay a premium for it.

Strategic Sourcing 84

Strategic Sourcing Sourcing Supply Chain Management Inventory Management 84

Everest Group

AUGUST 26, 2024

In response, providers offer diverse digital CX solutions, including automation, analytics, conversational AI, chatbots, self-service options, omnichannel delivery, and cloud-based contact centers. This favorable climate encouraged substantial investments from regional providers.

Co-Sourcing 130

Co-Sourcing Management Service Sourcing 130

IBM Services

NOVEMBER 9, 2023

In 2021, Liquid Prep became an open-source software project hosted by the Linux Foundation. The role of Open Horizon as an edge computing platform To ensure the solution is scalable and easy to use, Liquid Prep began working with Open Horizon , an open-source edge computing project from the Linux Foundation.

Sourcing 95

Sourcing Software Research Collaborations 95

Everest Group

JANUARY 18, 2024

Despite the global economic turndown, enterprises widely adopted AI in 2023, with generative AI playing a substantial role, according to a survey of CIOs conducted by Everest Group and Yates Ltd. Our areas of focus include enterprise networks, software, managed services, end user services and automation.

Research 162

Research Government Retail Healthcare 162

Everest Group

FEBRUARY 27, 2024

These tools enhance productivity, reduce response times, and enable agents to focus on more complex and value-added tasks. Our survey asked enterprises about their readiness to adopt gen AI to identify significant areas where enterprises need specialized support.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

OCTOBER 11, 2023

DALLAS, October 11, 2023 — According to Everest Group, retail and Consumer Packaged Goods (CPG) enterprises have invested heavily in supply chain IT transformation services in the past few years, especially after the pandemic underscored the urgency of a flexible and resilient supply chain.

Retail 162

Retail Service Research Marketing 162

Everest Group

SEPTEMBER 18, 2024

They are also investing in talent development and automation to address the skill gap. Providers are developing advanced cybersecurity solutions, such as AI-driven threat detection, zero trust, secure access service edge, gen AI security, quantum security, and autonomous security operations centers, to combat these challenges.

Cybersecurity 130

Cybersecurity Service Research Marketing 130