Premier BPO

SEPTEMBER 8, 2023

SOCAP Fall 2023: What to Expect This Symposium SOCAP is back again, this time celebrating its 50th Anniversary under the banner: Celebrating our past, embracing our future. About Premier BPO Premier BPO seeks to be a seamless extension of its client’s business processes.

Co-Sourcing 130

Co-Sourcing BPO Retail Advisory 130

Everest Group

JULY 28, 2023

In-Person Event SIG 2023 Global Executive Summit October 16 - 18, 2023 | Scottsdale, AZ Everest Group is a proud sponsor of SIG’s 2023 Global Executive Summit , taking place from October 16 – 18, 2022 at the Omni Scottsdale Resort & Spa at Montelucia, in Scottsdale, AZ. Have price increases leveled out?

Nearshoring 130

Nearshoring Offshoring BPO Sourcing 130

Everest Group

JULY 28, 2023

In-Person Event SIG 2023 Global Executive Summit October 16 - 18, 2023 | Scottsdale, AZ Everest Group is a proud sponsor of SIG’s 2023 Global Executive Summit , taking place from October 16 – 18, 2022 at the Omni Scottsdale Resort & Spa at Montelucia, in Scottsdale, AZ. Have price increases leveled out?

Nearshoring 130

Nearshoring Offshoring BPO Sourcing 130

Premier BPO

JUNE 7, 2024

To underscore how an external partner well versed in Tech-related expertise can improve operational efficiency, resulting in significant cost savings, improved scalability, and exceptional customer service, we will demonstrate Premier BPO’s collaborative approach and customized solutions to help the client transform their Help Desk Services.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Premier BPO

OCTOBER 3, 2023

Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists.

BPO 130

BPO Co-Sourcing Outsourcing Customer Service 130

Premier BPO

MAY 16, 2023

Outsourcing – How to Maximize Your Partner Relationship”, Premier BPO leadership also shared insider takeaways from the two-day exhibition. Providing a unique perspective on how the changing business landscape requires a partnership mentality, Premier BPO COO, Dave Shapiro highlighted how co-sourcing fits the narrative.

Co-Sourcing 130

Co-Sourcing BPO Call Center Customer Support 130

Everest Group

MAY 23, 2023

Live Webinar The Six Key Pricing Themes Dominating 2023 May 23, 2023 | 9 a.m. However, those metrics stabilized in the first few months of 2023, and due to today’s economic environment, the focus has turned to cost control. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Strategic Sourcing 130

Strategic Sourcing Cybersecurity Cost Control Outsourcing 130

Everest Group

JULY 11, 2023

Live Webinar Cyber Resiliency Strategy: Key Themes and Pricing Trends for 2023 July 11, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Gone are the days when cybersecurity was solely the concern of IT departments. Why are service providers so gung-ho about cyber resiliency? Who should attend?

Cybersecurity 130

Cybersecurity Advisory BPO Outsourcing 130

Premier BPO

SEPTEMBER 21, 2023

As a longstanding SOCAP member, Premier BPO once again took the initiative to host the First-Timers’ event this year and attended the closing SOCAP IMPACT Awards Gala, marking the conclusion of the three-day symposium. Watch the live video of Premier BPO receiving the award here: www.youtube.com/watch?v=3tm9NdPGiRQ

BPO 130

BPO Co-Sourcing Customer Service Collaborations 130

Everest Group

APRIL 25, 2023

Intelligent Process Automation (IPA) PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we study 27 IPA solution providers and position them on Everest Group’s PEAK Matrix®, categorizing them into Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations.

Automation 130

Automation Robotics Process Automation BPO Sourcing 130

Everest Group

OCTOBER 19, 2023

Finance and Accounting Outsourcing (FAO) PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this research we assess 28 FAO service providers based on their vision, capabilities, and impact on the FAO market, and position them on two Everest Group PEAK Matrix® assessments for FAO and Order-to-Cash (O2C) services.

Finance 162

Finance Accounting Outsourcing Advisory 162

Everest Group

FEBRUARY 24, 2023

It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc. Example 2 : A leading BPO service provider was in the middle of its managed BPO services contract with a large UK-based client.

BPO 130

BPO Services Contracting Outsourcing Manufacturing 130

Everest Group

OCTOBER 7, 2023

Property and Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 21 P&C insurance Business Process Services (BPS) providers and position them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants.

Insurance 162

Insurance Human Resources Payroll Outsourcing 162

Everest Group

NOVEMBER 7, 2023

November 7, 2023 | 9 a.m. IST The slowdown in demand in 2023 had a significant impact on services pricing trends. Join this panel discussion to hear Everest Group’s pricing experts discuss the most compelling pricing trends observed this year and hear the outlook for IT and BPO services pricing in 2024. CST | 10 a.m.

Service 162

Service BPO Outsourcing Management 162

Transparent BPO Outsourcing

AUGUST 23, 2023

Transparent BPO Wins Bronze Under Learning and Development Awards. Transparent BPO, a leader in innovative BPO Solutions, is thrilled […] The post Transparent BPO Awarded Bronze in Brandon Hall Group’s 31st Annual HCM Excellence Awards appeared first on Transparent BPO.

BPO 98

BPO Human Resources Sales Management 98

Everest Group

JULY 23, 2024

What is the upcoming research from Everest Group covering technology providers in the BFSI industry? Who should attend?

Sourcing 162

Sourcing Insurance Service BPO 162

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast.

Service 147

Service Offshoring Global Business Services Information Technology 147

Everest Group

JANUARY 4, 2023

Let’s look at an example of a business metric in BPO. Learn more about outsourcing trends in 2023 in our webinar, Key Issues for 2023: Rise Above Economic Uncertainty and Succeed. The real differentiator lies in the service provider’s domain and industry expertise beyond digital play.

BPO 130

BPO Outsourcing Labor Costs Advisory 130

Raya Contact Center

MAY 30, 2023

We are thrilled to share the impressive financial performance of RAYA CX for the first quarter of 2023. increase in consolidated revenues during Q1 2023, compared to the previous year. increase in consolidated revenues during Q1 2023, compared to the previous year. year-on-year growth. of total revenue. of total revenue.

Business Process Outsourcing 98

Business Process Outsourcing BPO Accounting Outsourcing 98

Raya Contact Center

MAY 30, 2023

We are thrilled to share the impressive financial performance of RAYA CX for the first quarter of 2023. increase in consolidated revenues during Q1 2023, compared to the previous year. increase in consolidated revenues during Q1 2023, compared to the previous year. year-on-year growth. of total revenue. of total revenue.

Business Process Outsourcing 98

Business Process Outsourcing BPO Accounting Outsourcing 98

Premier BPO

MARCH 6, 2025

Similar cases, such as Avayas bankruptcy filings in 2017 and 2023, reveal common pitfalls: Debt-Driven Growth: Heavy reliance on acquisitions financed by debt can destabilize companies. Outdated Infrastructure: Legacy systems fail to compete with agile, cloud-native solutions.

Administrative 130

Administrative Finance Automation Analytics 130

Magellan Solutions

JANUARY 29, 2024

Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. Did you know that the Philippine BPO industry is projected to hit US$37.87 billion in revenue in 2024, a 7% increase from 2023? Stay tuned for more stories of success in the ever-changing BPO industry.

BPO 98

BPO Call Center Business Process Outsourcing Outsourcing 98

Everest Group

MAY 2, 2024

CPOs / heads of procurement, CIOs, CTOs Category managers Indirect and strategic sourcing leaders Heads and buyers of outsourced services IT and BPO department leaders Supplier management leaders GBS leaders managing IT and BPO outsourcing contracts Service providers’ sales leaders Service providers’ country heads Victoria Folbigg CEO Folbigg Consulting (..)

Sourcing 147

Sourcing Service Strategic Sourcing BPO 147

Everest Group

NOVEMBER 23, 2023

Live webinar Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC November 23, 2023 | 11 a.m. ACT Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m.

Sourcing 162

Sourcing Outsourcing Strategic Sourcing BPO 162

Magellan Solutions

NOVEMBER 10, 2023

Discover the heart of the Philippines’ economic progress as we explore the IT-BPO industry in this article. The latest Philippine BPO statistics and insights show the industry’s resilience. We’ll explore the remarkable economic growth of the Philippine IT-BPO industry. Let’s get started now!

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Everest Group

NOVEMBER 28, 2023

Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m.

Global Business Services 147

Global Business Services Shared Services BPO Sourcing 147

Everest Group

APRIL 23, 2024

Contents: This report features 15 insurance intermediary service provider profiles and includes: Providers’ relative positioning on Everest Group’s PEAK Matrix® for insurance intermediary services Providers’ market impact An evaluation of providers’ vision and capabilities across key dimensions Scope: Industry: insurance intermediary services Geography: (..)

Insurance 162

Insurance Service BPO Finance 162

Go4Customer

NOVEMBER 16, 2022

The future of BPO services is bringing a lot of benefits for all companies. The digital era is finally manifesting its full potential currently. With the presence of robust and formidable technologies, call center services are becoming more powerful.

BPO 75

BPO Call Center Service 75

Everest Group

MARCH 21, 2023

LIVE WEBINAR Structuring an Outsourcing Deal in This Era of Uncertainty in Europe March 21, 2023 | 9 a.m. In this webinar, our analysts will discuss changes in enterprise expectations and the defining characteristics of an outsourcing deal in 2023 in Europe. CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.

Outsourcing 130

Outsourcing Offshoring BPO Sales 130

Everest Group

JANUARY 17, 2024

Learn service provider compass for CXM services delivery from Mexico in 2023. This assessment focuses on providers' scale and internal brand perception.

Service 124

Service Marketing Sourcing BPO 124

Everest Group

NOVEMBER 15, 2022

In this webinar, Everest Group’s pricing experts will analyze the trends observed this year and deliver the pricing outlook for IT and BPO services in 2023. CIOs, CTOs, and CDOs IT and BPO department leaders SVMOs CPOs Strategic sourcing leaders Category managers Supplier management leaders Vendor managers.

Outsourcing 130

Outsourcing Service BPO Strategic Sourcing 130

Premier BPO

MAY 17, 2023

Essentially, the entire world utilizes SaaS as Zippia reports that 99% of companies will be utilizing at least one SaaS solution by the end 2023. Premier BPO has successfully addressed this issue for their clients, consistently growing their revenue and allowing them to invest in innovation and product development.

BPO 130

BPO Co-Sourcing Software Right-Sizing 130

Go4Customer

JUNE 23, 2023

India, xxth June, 2023: Go4Customer, a renowned BPO service provider and a Cyfuture entity, has recently launched Conversational AI to enhance its BPO services.

BPO 78

BPO Service 78

Everest Group

JUNE 27, 2023

LIVE WEBINAR Pricing and Outsourcing Trends: Navigating Uncertainties in Services Sourcing from APAC June 27, 2023 | 11 a.m. In this webinar, our analysts will discuss shifting buyer expectations and the defining characteristics of the outsourcing climate in 2023 from an APAC-focused lens. IST | 1:30 p.m. SGT | 2:30 p.m. JST | 3 p.m.

Sourcing 130

Sourcing Outsourcing Service Strategic Sourcing 130

Everest Group

APRIL 5, 2024

Contents: In this report, we examine: Everest Group’s PEAK Matrix® evaluation of IPA solution providers, categorizing them as Leaders, Major Contenders, Aspirants, and Star Performers The IPA solution provider market’s competitive landscape Providers’ key strengths and limitations Scope: All industries and geographies IPA solutions: sourcing IPA technology (..)

Automation 124

Automation BPO Sourcing Finance 124

Everest Group

FEBRUARY 10, 2025

Between 2022-2023, the Information Technology (IT)-BP industry experienced an unprecedented surge in deal activity. in 2023, and further to 4.7 Enterprises sought to accelerate transformation across both value creation and cost optimization. However, this momentum has now slowed. in 2021 to 4.8 in 2024 (on a scale of 1 to 7).

Outsourcing 130

Outsourcing Information Technology Marketing Engineering 130

Premier BPO

JULY 23, 2024

The Solution Premier BPO’s North American division comprehensively overhauled the client’s customer support operations to restructure contact center hours and optimize staffing levels. Premier BPO introduced dedicated representatives for specific tasks and fulfillment errors and established a priority queue for high-value inquiries.

Nearshoring 130

Nearshoring BPO Outsourcing Out-Tasking 130