Premier BPO

MARCH 29, 2023

I joined Premier BPO as the CEO in 2022 and as I come up on my premier year anniversary, I wanted to share some observations and notes. Our COO calls this “co-sourcing”. Expanded Services At the beginning of 2023, we also added an offering we call “Strategy First”, an off-shoot of our in-house strategy team.

Co-Sourcing 130

Co-Sourcing BPO Supply Chain Management Outsourcing 130

Premier BPO

MAY 17, 2023

Essentially, the entire world utilizes SaaS as Zippia reports that 99% of companies will be utilizing at least one SaaS solution by the end 2023. Premier BPO has successfully addressed this issue for their clients, consistently growing their revenue and allowing them to invest in innovation and product development.

BPO 130

BPO Co-Sourcing Software Right-Sizing 130

Premier BPO

AUGUST 30, 2024

The final total layoffs for 2023 totaled 262,735, with tech layoffs being 59% higher than 2022s total offshore staffing stands out as a solution to staffing gaps and deliverable deadlines. Common Misconceptions About Offshore Co-Sourcing Numerous businesses and management experts remain unclear about offshore staff augmentation.

Offshoring 130

Offshoring Co-Sourcing Labor Costs Outsourcing 130

Premier BPO

MARCH 29, 2023

Premier BPO was a sponsor at the event and showcased at booth #108. Here’s what our COO, Dave Shapiro, expressed afterward: “The recent SSOW conference in Orlando was a great source of industry ideas and we appreciated the many people who visited our booth. And as a bonus, it was great to meet Alex Rodriguez.”

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Premier BPO

NOVEMBER 15, 2024

The Rising Importance of Effective Recall Management In 2023, product recalls in the U.S. According to Sedgwick Brand Protection’s 2024 State of the Nation Recall Index, 3,301 recall events occurred across five industries in 2023. reached a seven-year high, increasing by 11% from the previous year.

Co-Sourcing 130

Co-Sourcing Outsourcing Regulations Efficiency 130

Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? and we anticipate this will continue throughout 2023. Was it more of the same?

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Premier BPO

NOVEMBER 22, 2024

By working with a strategic co-sourcing partner , companies can mitigate risks, protect their reputation, and maintain operational continuity. This closely matches the 2,459 recalls in the same period of 2023. If this pace continues, 2024 can hit a six-year high, clearly showing modern supply chains’ vulnerability.

Outsourcing 100

Outsourcing Management Co-Sourcing Regulations 100

VXI

MARCH 2, 2023

With the market forecasted to grow to $513 billion by 2023, it’s clear businesses need more help than ever when it comes to staying agile and responsive to customer needs. About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

With the market forecasted to grow to $513 billion by 2023, it’s clear businesses need more help than ever when it comes to staying agile and responsive to customer needs. About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

Premier BPO

MAY 24, 2023

The SOCAP RECAP – Spring Symposium 2023 The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50 th birthday. Also touching upon common misconceptions regarding offshoring, the Premier BPO COO presented interesting viewpoints alongside other panelists.

Offshoring 130

Offshoring BPO Outsourcing Co-Sourcing 130

Premier BPO

NOVEMBER 15, 2024

The Rising Importance of Effective Recall Management In 2023, product recalls in the U.S. According to Sedgwick Brand Protection’s 2024 State of the Nation Recall Index, 3,301 recall events occurred across five industries in 2023. Since 2003, Premier BPO has delivered exceptional client value through our award-winning approach.

Co-Sourcing 245

Co-Sourcing BPO Outsourcing Regulations 245

Premier BPO

FEBRUARY 28, 2025

In 2023 alone, the United States reported 3,300 recalls across various industries, including automotive, food, medical, and consumer goods. To address the multifaceted challenges of product recalls, companies must adopt a co-sourcing approach that integrates expert recall management with tailored, end-to-end solutions.

Co-Sourcing 130

Co-Sourcing Management Sourcing Analytics 130

Premier BPO

NOVEMBER 22, 2024

By working with a strategic co-sourcing partner , companies can mitigate risks, protect their reputation, and maintain operational continuity. This closely matches the 2,459 recalls in the same period of 2023. The Solution Premier BPO quickly stepped in to provide a strategic response tailored to the client’s needs.

Outsourcing 100

Outsourcing Management Co-Sourcing BPO 100

Premier BPO

MARCH 13, 2025

Through June 2023, 600 U.S.-listed Why Premier NX is the Right FAO Partner for Mid-Market Firms Premier Sync: A Seamless Co-Sourcing Model At Premier, we don’t just provide outsourcing services; we integrate as an extension of your team. increase from 2019.

Finance 130

Finance Accounting Outsourcing Co-Sourcing 130