2023, BPO and Co-Sourcing - Global Sourcing Brief

The Future of Contact Centers – Join Premier BPO at the ICMI Contact Center Expo 2023

Premier BPO

OCTOBER 9, 2023

Explore the cutting-edge technology, and applications of automation and AI, and gain expert insights at the ICMI Contact Center Expo 2023; the most customized Contact Center Event set to take place from October 16th to 19th in Orlando, Florida. Top 10 Sessions Recommended by Premier BPO: 1.

BPO

BPO Co-Sourcing Outsourcing Customer Service

BPO Outsourcing Trends in 2023: What Should We Expect?

Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? and we anticipate this will continue throughout 2023. Was it more of the same?

BPO

BPO Outsourcing Nearshoring Offshoring

SOCAP Fall 2023: What to Expect This Symposium

Premier BPO

SEPTEMBER 8, 2023

SOCAP Fall 2023: What to Expect This Symposium SOCAP is back again, this time celebrating its 50th Anniversary under the banner: Celebrating our past, embracing our future. About Premier BPO Premier BPO seeks to be a seamless extension of its client’s business processes.

Co-Sourcing

Co-Sourcing BPO Retail Advisory

Webinars

From Payroll Pains to Growth Gains: Streamlining Payroll & HR for Success

MORE WEBINARS

Call & Contact Center Expo 2023: Insights and Key Takeaways

Premier BPO

MAY 16, 2023

C&CC Key Takeaways: Delivering a breakout session on “Co-Sourcing vs. Outsourcing – How to Maximize Your Partner Relationship”, Premier BPO leadership also shared insider takeaways from the two-day exhibition. The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations.

Co-Sourcing

Co-Sourcing BPO Call Center Customer Support

Guide to Finding the Perfect Partner for First-Time Outsourcers

Premier BPO

JUNE 14, 2024

million in 2023, a 15% increase over the last three years 3. To transform its operations and customer experience, the client partnered with Premier BPO, a leading provider of tailored knowledge process solutions across diverse industries. The client researched many different BPOs before deciding to partner with Premier BPO.

Outsourcing

Outsourcing Co-Sourcing BPO Streamline Operations

Elevate Your Contact Center with Premier BPO at ICMI Contact Center Expo

Premier BPO

OCTOBER 3, 2023

Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists.

BPO

BPO Co-Sourcing Outsourcing Customer Service

SOCAP Fall Symposium 2023 Recap: Insights, Highlights, and Awards

Premier BPO

SEPTEMBER 21, 2023

As a longstanding SOCAP member, Premier BPO once again took the initiative to host the First-Timers’ event this year and attended the closing SOCAP IMPACT Awards Gala, marking the conclusion of the three-day symposium. Watch the live video of Premier BPO receiving the award here: www.youtube.com/watch?v=3tm9NdPGiRQ

BPO

BPO Co-Sourcing Collaborations Customer Service

One of the Best Strategic Business Decisions: Outsourcing

Premier BPO

JUNE 7, 2024

To underscore how an external partner well versed in Tech-related expertise can improve operational efficiency, resulting in significant cost savings, improved scalability, and exceptional customer service, we will demonstrate Premier BPO’s collaborative approach and customized solutions to help the client transform their Help Desk Services.

Outsourcing

Outsourcing Co-Sourcing BPO Operational Costs

The SOCAP RECAP – Spring Symposium 2023

Premier BPO

MAY 24, 2023

The SOCAP RECAP – Spring Symposium 2023 The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50 th birthday. Also touching upon common misconceptions regarding offshoring, the Premier BPO COO presented interesting viewpoints alongside other panelists.

Offshoring

Offshoring BPO Co-Sourcing Outsourcing

My Premier Year as CEO

Premier BPO

MARCH 29, 2023

I joined Premier BPO as the CEO in 2022 and as I come up on my premier year anniversary, I wanted to share some observations and notes. Our COO calls this “co-sourcing”. Expanded Services At the beginning of 2023, we also added an offering we call “Strategy First”, an off-shoot of our in-house strategy team.

Co-Sourcing

Co-Sourcing Supply Chain Management BPO Finance

Using Tailored SaaS Renewal Strategies to Drive Sustainable Growth

Premier BPO

MAY 17, 2023

Essentially, the entire world utilizes SaaS as Zippia reports that 99% of companies will be utilizing at least one SaaS solution by the end 2023. Premier BPO has successfully addressed this issue for their clients, consistently growing their revenue and allowing them to invest in innovation and product development.

BPO

BPO Co-Sourcing Software Right-Sizing

SSOW 23 Key Takeaways – Leading Shared Services into the Future

Premier BPO

MARCH 29, 2023

Premier BPO was a sponsor at the event and showcased at booth #108. Here’s what our COO, Dave Shapiro, expressed afterward: “The recent SSOW conference in Orlando was a great source of industry ideas and we appreciated the many people who visited our booth. And as a bonus, it was great to meet Alex Rodriguez.”

Shared Services

Shared Services Co-Sourcing Service BPO

Is it time for credit unions to re-evaluate the benefits of outsourcing?

VXI

MARCH 2, 2023

With the market forecasted to grow to $513 billion by 2023, it’s clear businesses need more help than ever when it comes to staying agile and responsive to customer needs. About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions.

Outsourcing

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation

Is it time for credit unions to re-evaluate the benefits of outsourcing?

VXI

MARCH 2, 2023

With the market forecasted to grow to $513 billion by 2023, it’s clear businesses need more help than ever when it comes to staying agile and responsive to customer needs. About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions.

Outsourcing

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation

Global Sourcing Brief

The Future of Contact Centers – Join Premier BPO at the ICMI Contact Center Expo 2023

BPO Outsourcing Trends in 2023: What Should We Expect?

Webinars

Trending Sources

SOCAP Fall 2023: What to Expect This Symposium

Webinars

Call & Contact Center Expo 2023: Insights and Key Takeaways

Guide to Finding the Perfect Partner for First-Time Outsourcers

Elevate Your Contact Center with Premier BPO at ICMI Contact Center Expo

SOCAP Fall Symposium 2023 Recap: Insights, Highlights, and Awards

One of the Best Strategic Business Decisions: Outsourcing

The SOCAP RECAP – Spring Symposium 2023

My Premier Year as CEO

Using Tailored SaaS Renewal Strategies to Drive Sustainable Growth

SSOW 23 Key Takeaways – Leading Shared Services into the Future

Is it time for credit unions to re-evaluate the benefits of outsourcing?

Is it time for credit unions to re-evaluate the benefits of outsourcing?

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