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By Lafayette Moran | VP, BusinessDevelopment August 2023 In a world where AI is disrupting the traditional customer service landscape, brands are leveraging it to reduce the need for live agent interaction. When this happens, it is essential to […] The post AI vs Human in the Business of Customer Care.
By measuring the numbers, half of the population will have access to emails in 2023. In the Computer Generated Solutions report called “ BusinessProcessOutsourcing Trends 2019: A Look Ahead ,” they discovered that “providing better customer experience” has risen to the top of the list of goals of over 30 industry leaders.
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