Raya Contact Center

NOVEMBER 26, 2023

Cairo, Egypt – November 27, 2023 – RAYA CX, a subsidiary of RAYA Holding for Financial Investments, has risen to the Major Contender category in Everest Group’s CXM PEAK Matrix® EMEA 2023. Recognized for the 3rd consecutive year and one of only 3 chosen star performers in EMEA.

Business Process Outsourcing 85

Business Process Outsourcing Customer Support Marketing Efficiency 85

Raya Contact Center

NOVEMBER 26, 2023

Cairo, Egypt – November 27, 2023 – RAYA CX, a subsidiary of RAYA Holding for Financial Investments, has risen to the Major Contender category in Everest Group’s CXM PEAK Matrix® EMEA 2023. Recognized for the 3rd consecutive year and one of only 3 chosen star performers in EMEA.

Business Process Outsourcing 82

Business Process Outsourcing Customer Support Marketing Efficiency 82

Everest Group

MARCH 13, 2023

Wall Street predicts that the probability of a global recession in 2023 is 61%, well above the stable benchmarks. Exhibit 2: Year-over-year growth rate by revenue for healthcare payers The overall impact on the payers in the fiscal year 2023, however, will be determined by several upcoming trends.

Healthcare 147

Healthcare Insurance Administrative Government 147

Everest Group

JUNE 8, 2023

DALLAS, JUNE 8, 2023 — Everest Group today released the ninth annual edition of “The Everest Group BPS Top 50 ,” a ranking of the world’s largest third-party providers of business process services (BPS). Today BPS permeates the entire business process value chain, addressing a wide variety of business objectives.

Service 130

Service Business Process Outsourcing Research Accounting 130

Magellan Solutions

NOVEMBER 10, 2023

Be ready to adapt and make well-informed decisions in business process outsourcing. Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. Let’s get started now! million in the industry.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. Around US$700 billion was spent by corporations on outsourcing in total in 2022.In With nearly 1.44 billion in revenue in just the first half of 2022.

Outsourcing 86

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 86

SEBPO

APRIL 18, 2023

The 2023 IAOP GO100 recognizes the world’s best service providers and advisors from industries including business process outsourcing, real estate and capital asset management, manufacturing and logistics, facility services, and information technology.

Global Outsourcing 98

Global Outsourcing Outsourcing Outsourcing Professionals Selective Outsourcing 98

Groove Technology

OCTOBER 1, 2024

Function-Based Outsourcing Types Function-based outsourcing categorizes services based on the specific business functions they support. Let's delve into the three primary types: Business Process Outsourcing (BPO) Business Process Outsourcing involves contracting non-core business activities to external service providers.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Redial

OCTOBER 5, 2023

The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges. Challenges in 2023 and Beyond For Financial Companies Regulatory Compliance Financial regulations continue to evolve, becoming more complex and stringent.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Everest Group

MARCH 17, 2023

Read on to learn about the benefits of impact sourcing and the role each group can play to advance this powerful business practice. Impact sourcing involves intentionally hiring and providing career development opportunities to people from marginalized communities.

Impact Sourcing 130

Impact Sourcing Sourcing BPO Government 130

Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? And what can we expect in 2023? Many businesses told us that 2022 was a down year and a time of uncertainty. So, what’s in store for 2023 in our beloved BPO industry?

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Redial

NOVEMBER 18, 2022

We’ve already seen some of how this technology has enhanced the customer service experience , but 2023 is likely to bring even more exciting developments. But what many people might not realize is that this technology is set to expand in 2023 and beyond. The world of customer service just got a lot more interesting thanks to AI.

Customer Service 130

Customer Service Service Call Center Retail 130

Magellan Solutions

JANUARY 29, 2024

Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. billion in revenue in 2024, a 7% increase from 2023? Did you know that the Philippine BPO industry is projected to hit US$37.87 So, understanding the journey of pioneers like Magellan becomes crucial.

BPO 98

BPO Call Center Business Process Outsourcing Outsourcing 98

Redial

JANUARY 19, 2024

2023 is a 7 year, so here are 7 key business insights that I have had or had reinforced this year: Overall, I think 2023 with Redial has given me some great learnings, profound reminders, and a revived energy for the year ahead.

BPO 130

BPO Business Process Outsourcing Management Service 130

Anexa

SEPTEMBER 5, 2023

In fact, the 2023 Consumer Trends Report reveals that 63% more men than women shop online, and men are more likely than women to purchase from social media platforms. Award-winning Anexa is one of the pros with a two-decade history in the competitive world of business process outsourcing.

E-Commerce 52

E-Commerce Retail BPO Business Process Outsourcing 52

Raya Contact Center

MAY 30, 2023

We are thrilled to share the impressive financial performance of RAYA CX for the first quarter of 2023. increase in consolidated revenues during Q1 2023, compared to the previous year. increase in consolidated revenues during Q1 2023, compared to the previous year. Hosting: The hosting business comprises the remaining 17.9%

Business Process Outsourcing 40

Business Process Outsourcing BPO Accounting Outsourcing 40

Redial

JANUARY 25, 2023

Final Thoughts: As we look ahead to 2023, the opportunities for outsourcing are set to expand even further. The rise of the gig economy and the increasing popularity of the “as-a-service” model are expected to create new opportunities for businesses of all sizes. We want to meet you!

Outsourcing 130

Outsourcing Data Entry Nearshoring Human Resources 130

Magellan Solutions

FEBRUARY 14, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Filipino workers have demonstrated specialized skills in delivering excellent outsourced services, as shown in the following case studies.

Call Center 98

Call Center Healthcare Outsourcing Insurance 98

Customer Serv Outsource Smarter

DECEMBER 5, 2023

If the past few years have shown us anything, it’s that change is the only constant in the business process outsourcing (BPO) world. As we bid farewell to 2023 — a year marked by economic fluctuations, workforce scarcity, and increased automation — we can’t help but look forward to what 2024 holds.

BPO 52

BPO Customer Service Business Process Outsourcing Service 52

Transparent BPO Outsourcing

JULY 13, 2023

Rockville, MD, July 13, 2023 – Jonathan Williams is transitioning roles inside Transparent BPO, a global contact center and business process outsourcer, as Vice President of Operations of our Jamaica geo.

BPO 52

BPO Business Process Outsourcing Outsourcing Nearshoring 52

Simplr

MARCH 24, 2023

Here are some ways that I think the CX team structure could be affected by Generative AI: CX teams will include data scientists and converstaional designers who are responsible for managing automation and creating exceptional online customer experiences.

Customer Service 95

Customer Service Service Automation Business Process Outsourcing 95

SEBPO

JANUARY 23, 2024

IAB ALM ’24 Total 0 0 0 0 JANUARY 28-30, 2023 JW Marriot, Marco Island, FL IAB ALM ’24 The 2024 IAB Annual Leadership Meeting will be held from January 28 th to the 30 th at the JW Marriot on Marco Island, Florida.

Business Process Outsourcing 59

Business Process Outsourcing Sales Government Outsourcing 59

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. Around US$700 billion was spent by corporations on outsourcing in total in 2022.In With nearly 1.44 billion in revenue in just the first half of 2022.

Outsourcing 52

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 52

Magellan Solutions

DECEMBER 18, 2022

Magellan Solutions is a leading business process outsourcing provider in the Philippines. The post Trends in Lead Generation and Sales for 2023 appeared first on Magellan Solutions. With the right tools and execution, social media can widen the net, funnel qualified leads, and increase revenue. TALK TO US!

Sales 40

Sales Analytics BPO Business Process Outsourcing 40

Redial

MARCH 21, 2023

As we keep moving into 2023, several trends are shaping the industry and creating exciting opportunities for businesses of all sizes. It has been fascinating keeping up with the constantly evolving world of technology, media, and telecom , with new trends and innovations emerging yearly.

Nearshoring 100

Nearshoring Call Center Right-Sizing Labor Costs 100

CGS Inc

OCTOBER 3, 2023

10/03/2023 Nestled between the majesty of the Andes and the Pacific Ocean, you’ll find Chile – a country that exudes an aura of mystique, boasts a tapestry of diverse landscapes, rich heritage, and a vibrant culture that never fails to mesmerize its visitors. With nearly 15% of the U.S.

Business Process Outsourcing 52

Business Process Outsourcing BPO Nearshoring Outsourcing 52

NoonDalton

FEBRUARY 27, 2023

But, this is actually quite true in the case of business process outsourcing (BPO). The future prosperity, resiliency, and continuity of businesses may lie in this $260 billion sleeper industry. Using the tech sector as an example, nearly 246,000 workers were let go in 2022 and the first part of 2023.

BPO 52

BPO Business Process Outsourcing Offshoring Outsourcing 52

inDinero

JUNE 3, 2021

Outsourcing has been the way to grow a startup or small business, but that’s changing. business process outsourcing (BPO) is ubiquitous with “doing business.” This Pot of Gold post is all about shifting your (short-term and long-term) perspective on outsourcing through discovery.

Outsourcing 64

Outsourcing BPO Robotics Process Automation Call Center 64

VXI

MARCH 17, 2023

Key takeaways from EITK’s Customer Response Summit 2023 If the last few years have taught us anything, it’s to appreciate human interactions, empathy, and care. Unfortunately, not all business process outsourcers (BPOs) are set up to achieve this level of collaboration. Was this your first Customer Response Summit?

Advisory 52

Advisory Outsourcing Design Business Process Outsourcing 52

SEBPO

MARCH 15, 2023

BLOG An Innovative Approach to Ad Tech Outsourcing Total 0 0 0 0 March 15, 2023 Jonelle Lasala didn’t realize it at the time, but his approach to ad tech outsourcing is truly innovative. Check out the rest of our articles here!

Outsourcing 52

Outsourcing Out-Tasking Business Process Outsourcing Analytics 52

Transparent BPO Outsourcing

MARCH 6, 2023

This award recognizes Transparent BPO for its […] The post <strong>IAOP Names Transparent BPO a Top 100 Global Outsourcing Leader</strong> appeared first on Transparent BPO.

Global Outsourcing 52

Global Outsourcing BPO Outsourcing Nearshoring 52

Metasource

FEBRUARY 6, 2024

Drive Employee Skill Development According to McKinsey’s The State of AI in 2023 Survey , 40% of organizations that are leveraging AI systems expect over 20% of their workforces to be reskilled throughout the next three years. For some businesses, in-house staff takes on the expert human assistance role.

Human Resources 52

Human Resources Out-Tasking Automation Collaborations 52

Transparent BPO Outsourcing

APRIL 4, 2023

April 4 2023 Businesses need an internal plan or, at the least, sufficiently prepared partners with the technology and know-how to ensure proper connectivity and the ability to engage their employees. The Continued rise of the remote workforce has created an interesting issue to tackle for employers.

BPO 52

BPO Business Process Outsourcing Information Technology Outsourcing 52

Transparent BPO Outsourcing

AUGUST 3, 2023

By Lafayette Moran | VP, Business Development August 2023 In a world where AI is disrupting the traditional customer service landscape, brands are leveraging it to reduce the need for live agent interaction. When this happens, it is essential to […] The post AI vs Human in the Business of Customer Care.

BPO 52

BPO Customer Service Business Development Service 52

Transparent BPO Outsourcing

JUNE 12, 2023

May 2023 When deciding whether to go onshore vs. nearshore vs. offshore, it’s essential to consider your business’s unique needs and goals. They’re not the same, so which is right for you? And while vendor selection is critical to your program’s quality, location is vital.

Nearshoring 52

Nearshoring Offshoring BPO Business Process Outsourcing 52

Transparent BPO Outsourcing

MAY 19, 2023

May 2023 “”Customer service isn’t just about ensuring satisfaction, deescalating tense situations or giving away freebies. Reviewing call sample quality is more than just taking recordings and analyzing random calls. While we know these things are important, customer care solutions are intended to take things further.

BPO 52

BPO Call Center Customer Service Service 52

Magellan Solutions

FEBRUARY 15, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Filipino workers have demonstrated specialized skills in delivering excellent outsourced services, as shown in the following case studies.

Call Center 52

Call Center Healthcare Outsourcing Insurance 52