Everest Group

FEBRUARY 16, 2024

Providers are seizing opportunities to leverage technology in their capabilities, provide platform-led solutions, and co-innovative advisory services to meet the industry’s growing demands. In response to these challenges, the demand for digital-led FCC offerings is rising.

Co-Sourcing 69

Co-Sourcing Banking Service Advisory 69

Customer Serv Outsource Smarter

DECEMBER 16, 2022

And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? and we anticipate this will continue throughout 2023. have increased into the $35-$45+ range in 2022, and we expect 2023 will be no different. For BPOs to be successful in 2023, they must strive for a “best-place-to-work” culture.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

IBM Services

SEPTEMBER 13, 2023

Today, entire industries are looking to leverage the availability of complex space technologies and insights — from reusable rocket launchers to the use of open-source machine learning pipelines — to accelerate a new era of commercial space applications.

Co-Sourcing 100

Co-Sourcing Government Sourcing Automation 100

Premier BPO

OCTOBER 9, 2023

Explore the cutting-edge technology, and applications of automation and AI, and gain expert insights at the ICMI Contact Center Expo 2023; the most customized Contact Center Event set to take place from October 16th to 19th in Orlando, Florida. Ready to take the first step towards outsourcing success?

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

3Pillar Global

MAY 3, 2024

In Mercer , Aon , and WTW surveys of healthcare benefit leaders showed a typical premium increase in 2023 of ~6 and between 6-8% in 2024, far outpacing inflation. Sources: Mercer, WTW, KFF, AON, Minneapolis Fed On top of that, the business environment has shifted. Healthcare costs are rising dramatically.

Insurance 104

Insurance Healthcare Co-Sourcing Administrative 104

IBM Services

APRIL 21, 2023

Apply to the 3rd cohort of the IBM Sustainability Accelerator by May 31, 2023 IBM and Texas A&M AgriLife are working together to help farmers receive insights for water usage, which can further crop yield increases while decreasing economic and environmental costs. Nonprofit and governmental organizations are encouraged to apply.

Co-Sourcing 87

Co-Sourcing Research Management Sourcing 87

Premier BPO

AUGUST 30, 2024

The final total layoffs for 2023 totaled 262,735, with tech layoffs being 59% higher than 2022s total offshore staffing stands out as a solution to staffing gaps and deliverable deadlines. Common Misconceptions About Offshore Co-Sourcing Numerous businesses and management experts remain unclear about offshore staff augmentation.

Offshoring 52

Offshoring Co-Sourcing Labor Costs Outsourcing 52

Everest Group

AUGUST 26, 2024

These centers deploy gen AI solutions, such as knowledge-as-a-service, learner co-pilots, QA&QC co-pilots, conversational AI chatbots, and agent-assist tools. To drive innovation and implementation in digital CX, including gen AI adoption, providers have established Centers of Excellence (CoEs).

Co-Sourcing 52

Co-Sourcing Management Service Sourcing 52

Premier BPO

SEPTEMBER 21, 2023

The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites. The post SOCAP Fall Symposium 2023 Recap: Insights, Highlights, and Awards appeared first on Premier BPO.

BPO 52

BPO Co-Sourcing Customer Service Collaborations 52

Everest Group

MAY 15, 2023

WEBINAR Impact sourcing | Athena Alliance May 25, 2023 9:00 AM PT | 12 PM ET Talent, be it in-house or with your sourcing partners, has become complex in 2023. Global services, especially, are always on the lookout for talent sources that are highly engaged and stable, ensuring high-quality work and low attrition.

Impact Sourcing 52

Impact Sourcing Sourcing Co-Sourcing Design 52

Perficient Digital Transformation

NOVEMBER 15, 2023

Facilitated and co-organized Sitecore Southeast Europe User Group ( Balkans / Serbia ), also am sponsoring it from own pocket ( Meetup + Zoom ). Presented my new topic “ Mastery of XM Cloud ” on 17 Jan at the Jaipur user group, India SUGCON Conferences 2023 Everyone knows how I love these conferences, especially SUGCON Europe.

Co-Sourcing 52

Co-Sourcing Out-Tasking Collaborations Sourcing 52

Hyland

JANUARY 17, 2023

Through these, a system of partner co-design initiatives (potentially co-financed too, which often helps solidify collaboration relationships) can be coordinated to take a distributed funnel of ideas and organise their progression through pilots and into production services, etc. 3 strategic initiatives to prioritize in 2023.

Co-Sourcing 91

Co-Sourcing Right-Sizing Sourcing Flexibility 91

IBM Business Partners

JUNE 21, 2023

Learn more about watsonx Automated AI commentary built from foundation models IBM first pioneered the use of AI to curate video highlight reels in 2017, work that earned the IBM Consulting team a 2023 Emmy® Award. For AI Commentary, the team drew source material from nearly 130 million documents. .

Co-Sourcing 69

Co-Sourcing Design Government Sourcing 69

Premier BPO

MARCH 29, 2023

Our COO calls this “co-sourcing”. Expanded Services At the beginning of 2023, we also added an offering we call “Strategy First”, an off-shoot of our in-house strategy team. I look forward to 2023 kicking it into the next year with a lot of foundation set during 2022.

Co-Sourcing 52

Co-Sourcing Supply Chain Management BPO Finance 52

Premier BPO

NOVEMBER 15, 2024

The Rising Importance of Effective Recall Management In 2023, product recalls in the U.S. According to Sedgwick Brand Protection’s 2024 State of the Nation Recall Index, 3,301 recall events occurred across five industries in 2023. reached a seven-year high, increasing by 11% from the previous year.

Co-Sourcing 52

Co-Sourcing Outsourcing Regulations Efficiency 52

Perficient Digital Transformation

MAY 6, 2024

Reinforce Efforts to Prevent Out-of-stock Situations This 2023 study by the IHL Group indicates out-of-stock situations result in $1.2 Modern Contact Center as a Service (CCaaS) solutions provide agent co-browse capabilities to let agents see the same view of your website or mobile app that your customer sees.

Co-Sourcing 52

Co-Sourcing Out-Tasking Retail Sales 52

Premier BPO

OCTOBER 3, 2023

Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Everest Group

MARCH 23, 2023

Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Why is impact sourcing so critical today? The impact sourcing ecosystem plays a critical role in helping these individuals. What is impact sourcing?

Impact Sourcing 52

Impact Sourcing Sourcing Co-Sourcing Government 52

Everest Group

NOVEMBER 17, 2023

To discuss your XLA journey or for help within an XLA co-creation workshop, please reach out to udit.singh@everestgrp.com and shivam.jaiswal@everestgrp.com. See our webinar, Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC , for 2024 outsourcing portfolio strategies.

Co-Sourcing 59

Co-Sourcing Collaborations Outsourcing Sourcing 59

IBM Business Partners

JUNE 2, 2023

This helps us create a client journey with the co-existence of legacy and incrementally migrated functionality to the new digital core, eventually strangulating and sunsetting the legacy platforms.

Co-Sourcing 79

Co-Sourcing Automation Flexibility Collaborations 79

IBM Business Partners

AUGUST 21, 2023

Mainframe costs, which executives cited as a significant barrier when asked two years ago , is no longer perceived as such, with executives now looking for more sources of value from mainframe such as resilience, optimization and regulatory compliance. Develop cloud native applications on the mainframe and containerize applications.

Co-Sourcing 52

Co-Sourcing Sourcing Marketing Flexibility 52

IBM Services

SEPTEMBER 11, 2023

Db2 (LUW) was born in 1993, and 2023 marks its 30th anniversary. It is built on open data lakehouse architecture and brings together the commodity Cloud Object Store, open data/table formats and open-source query engines. Thus, was born a single database and the relational model for transactions and business intelligence.

Analytics 89

Analytics Co-Sourcing Engineering Reduced Costs 89

Premier BPO

MAY 17, 2023

Essentially, the entire world utilizes SaaS as Zippia reports that 99% of companies will be utilizing at least one SaaS solution by the end 2023. With three service centers across Asia, we can source the right skills and talent for our clients’ needs. CAGR, reaching a global market size of $462.94 billion by 2028.

BPO 52

BPO Co-Sourcing Software Right-Sizing 52

Velocity Global

APRIL 26, 2023

Sixty-one percent of workers surveyed in a LinkedIn study said they planned on finding a new job in 2023. So, how can businesses cut through this Gordian knot of economic obstacles to attract and retain top talent in 2023? In 2023, offering a competitive salary and basic benefits alone just doesn’t cut it anymore.

Co-Sourcing 52

Co-Sourcing Global Hiring Jobbing Flexibility 52

Velocity Global

MARCH 22, 2023

Valued at $2B, the global talent solution provider reports significant momentum as the demand for remote-first workplace solutions accelerates DENVER, March 22, 2023 — Velocity Global , the leading provider of global talent solutions, today announced new financial metrics and corporate momentum to include: Crossed the $200M ARR threshold.

Co-Sourcing 52

Co-Sourcing Payroll Engineering Retail 52

Premier BPO

MARCH 29, 2023

Here’s what our COO, Dave Shapiro, expressed afterward: “The recent SSOW conference in Orlando was a great source of industry ideas and we appreciated the many people who visited our booth. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

Premier BPO

NOVEMBER 22, 2024

By working with a strategic co-sourcing partner , companies can mitigate risks, protect their reputation, and maintain operational continuity. This closely matches the 2,459 recalls in the same period of 2023. If this pace continues, 2024 can hit a six-year high, clearly showing modern supply chains’ vulnerability.

Outsourcing 40

Outsourcing Management Co-Sourcing Regulations 40

Capgemini

APRIL 5, 2023

Capgemini’s Quantum Lab participates in BIG Quantum-AI-HPC Hackathon Kirill Shiianov 5 Apr 2023 Facebook Twitter Linkedin Capgemini’s Quantum Lab participates in BIG Quantum-AI-HPC Hackathon and wins the Technical Phase together with students from Ecole Polytechnique de Paris, and the Technical University Munich (TUM)!

Co-Sourcing 52

Co-Sourcing Finance Engineering Design 52

Everest Group

MARCH 1, 2023

As humans, we need to embrace it and learn to co-exist with it. The screenshots were taken on February 20, 2023, from India and the responses might be different for other users.) Integrating a new system also requires additional investments and training that organizations need to explore.

Marketing 52

Marketing Co-Sourcing Content Writing Finance 52

Capgemini

FEBRUARY 9, 2023

Lucia Sinapi 10 Feb 2023 Facebook Twitter Linkedin So far in this series of blogs and vlogs on startups and their role as a catalyst for sustainable innovation, we’ve focused on the relationship between startups and corporates/the public sector. Their role is not limited to being a source of funds.

Co-Sourcing 52

Co-Sourcing Sourcing Analytics Marketing 52

IBM Business Partners

JUNE 21, 2023

A data center environment can also co-exist and interact with private cloud environments from multiple cloud service providers. Meeting sustainability goals Many organizations are working to reduce their carbon footprint , which means finding ways to reduce the energy consumption of their data centers and transition to green energy sources.

Management 65

Management Out-Tasking Co-Sourcing Facilities Management 65

VXI

MARCH 2, 2023

With the market forecasted to grow to $513 billion by 2023, it’s clear businesses need more help than ever when it comes to staying agile and responsive to customer needs. Is it time for credit unions to reconsider the benefits of outsourcing? Most organizations would agree – outsourcing in today’s operating climate makes sense.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

With the market forecasted to grow to $513 billion by 2023, it’s clear businesses need more help than ever when it comes to staying agile and responsive to customer needs. Is it time for credit unions to reconsider the benefits of outsourcing? Most organizations would agree – outsourcing in today’s operating climate makes sense.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

IBM Business Partners

JUNE 23, 2023

Companies are challenged with gathering, analyzing and compiling financial information from different sources. Co-create with a tech partner with F&A expertise. Timeliness and conformance: Financial reporting must be executed according to strict timelines and deadlines.

Finance 58

Finance Efficiency Co-Sourcing Accounting 58

Infosys Consulting

SEPTEMBER 11, 2023

co-authored by Joerg Veidt, Vinayak Bhardwaj and Jennifer Chung. For example, open-source libraries used in tech solutions should be supported by many active contributors which ensures good quality and IT-security. This could be expanded into an internal open-sourcing of code.

Management 52

Management Co-Sourcing Software Advisory 52

inDinero

MAY 2, 2024

How to Fund a Startup Startup Funding Types: Debt vs Equity Financing Startup Funding: Sources and Amounts Does My Startup Need Professional Financial Consulting? Few companies will ever receive VC backing: in 2023, there were ~38,000 such deals distributed across the 33 million businesses operating in the US.

Finance 52

Finance E-Commerce Co-Sourcing Administrative 52

inDinero

MAY 2, 2024

How to Fund a Startup Startup Funding Types: Debt vs Equity Financing Startup Funding: Sources and Amounts Does My Startup Need Professional Financial Consulting? Few companies will ever receive VC backing: in 2023, there were ~38,000 such deals distributed across the 33 million businesses operating in the US.

Finance 52

Finance E-Commerce Co-Sourcing Administrative 52