Premier BPO

JUNE 7, 2024

To underscore how an external partner well versed in Tech-related expertise can improve operational efficiency, resulting in significant cost savings, improved scalability, and exceptional customer service, we will demonstrate Premier BPO’s collaborative approach and customized solutions to help the client transform their Help Desk Services.

Outsourcing 71

Outsourcing Co-Sourcing BPO Operational Costs 71

Customer Serv Outsource Smarter

DECEMBER 16, 2022

And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? and we anticipate this will continue throughout 2023. have increased into the $35-$45+ range in 2022, and we expect 2023 will be no different. For BPOs to be successful in 2023, they must strive for a “best-place-to-work” culture.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Premier BPO

OCTOBER 9, 2023

Explore the cutting-edge technology, and applications of automation and AI, and gain expert insights at the ICMI Contact Center Expo 2023; the most customized Contact Center Event set to take place from October 16th to 19th in Orlando, Florida. What would you do if you were UNSTOPPABLE – Speaker: Alex Weber Why to Attend?

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Premier BPO

SEPTEMBER 21, 2023

It provides collaborative opportunities for industry leaders, businesses, professionals, and members of SOCAP International alike. The positive and collaborative atmosphere within the SOCAP community was evident, especially in light of the theme of celebrating SOCAP’s 50th Anniversary.

BPO 52

BPO Co-Sourcing Customer Service Collaborations 52

3Pillar Global

MAY 3, 2024

I’ve had the privilege to collaborate and connect with exceptional regional plan leaders across strategy consulting roles and more recently in-house at a regional plan. In Mercer , Aon , and WTW surveys of healthcare benefit leaders showed a typical premium increase in 2023 of ~6 and between 6-8% in 2024, far outpacing inflation.

Insurance 104

Insurance Healthcare Co-Sourcing Administrative 104

Perficient Digital Transformation

NOVEMBER 15, 2023

Facilitated and co-organized Sitecore Southeast Europe User Group ( Balkans / Serbia ), also am sponsoring it from own pocket ( Meetup + Zoom ). Presented my new topic “ Mastery of XM Cloud ” on 17 Jan at the Jaipur user group, India SUGCON Conferences 2023 Everyone knows how I love these conferences, especially SUGCON Europe.

Co-Sourcing 52

Co-Sourcing Out-Tasking Collaborations Sourcing 52

Hyland

JANUARY 17, 2023

But whatever innovation vehicles you employ, they do need to be managed according to whatever style of innovation approach(es) you’ve chosen — and that’ll govern the way in which information flows and collaborations manifest. 3 strategic initiatives to prioritize in 2023. Open innovation. A network of innovation hubs can help.

Co-Sourcing 91

Co-Sourcing Right-Sizing Sourcing Flexibility 91

IBM Business Partners

JUNE 21, 2023

Learn more about watsonx Automated AI commentary built from foundation models IBM first pioneered the use of AI to curate video highlight reels in 2017, work that earned the IBM Consulting team a 2023 Emmy® Award. For AI Commentary, the team drew source material from nearly 130 million documents. .

Co-Sourcing 69

Co-Sourcing Design Government Sourcing 69

Everest Group

NOVEMBER 17, 2023

Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. By formally incorporating XLAs into contracts, both enterprises and SPs established well-defined roles and responsibilities, fostering a collaborative partnership with mutual advantages.

Co-Sourcing 59

Co-Sourcing Collaborations Outsourcing Sourcing 59

Premier BPO

MARCH 29, 2023

Our COO calls this “co-sourcing”. Our clients look to us for strategic insights and collaborate together to enhance their business. Expanded Services At the beginning of 2023, we also added an offering we call “Strategy First”, an off-shoot of our in-house strategy team.

Co-Sourcing 52

Co-Sourcing Supply Chain Management BPO Finance 52

IBM Business Partners

JUNE 2, 2023

Modernization will free caseworkers’ time to focus on and collaborate with families, rather than focusing on navigating an aging system. Empower caseworkers with online tools to collaborate with colleagues and access knowledge repositories. Be intuitive, user-friendly and cut down on manual effort.

Co-Sourcing 79

Co-Sourcing Automation Flexibility Collaborations 79

Premier BPO

OCTOBER 3, 2023

Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists.

BPO 52

BPO Co-Sourcing Outsourcing Customer Service 52

Everest Group

MARCH 23, 2023

Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Why is impact sourcing so critical today? The impact sourcing ecosystem plays a critical role in helping these individuals. What is impact sourcing?

Impact Sourcing 52

Impact Sourcing Sourcing Co-Sourcing Government 52

Capgemini

FEBRUARY 9, 2023

Lucia Sinapi 10 Feb 2023 Facebook Twitter Linkedin So far in this series of blogs and vlogs on startups and their role as a catalyst for sustainable innovation, we’ve focused on the relationship between startups and corporates/the public sector. Their role is not limited to being a source of funds.

Co-Sourcing 52

Co-Sourcing Sourcing Analytics Marketing 52

Capgemini

APRIL 5, 2023

Capgemini’s Quantum Lab participates in BIG Quantum-AI-HPC Hackathon Kirill Shiianov 5 Apr 2023 Facebook Twitter Linkedin Capgemini’s Quantum Lab participates in BIG Quantum-AI-HPC Hackathon and wins the Technical Phase together with students from Ecole Polytechnique de Paris, and the Technical University Munich (TUM)!

Co-Sourcing 52

Co-Sourcing Finance Engineering Design 52

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

IBM Business Partners

JUNE 23, 2023

Companies are challenged with gathering, analyzing and compiling financial information from different sources. Facilitate collaboration and iteration planning : Generative AI can facilitate collaboration between finance professionals and AI systems. Co-create with a tech partner with F&A expertise.

Finance 58

Finance Efficiency Co-Sourcing Accounting 58

IBM Services

APRIL 25, 2024

Steps of business process reengineering for CRM include integrating customer data from disparate sources, using advanced analytics for insights, and optimizing service workflows to provide personalized experiences and shorter wait times. Last updated 10 November 2023. This can enable significant cost savings and improve profitability.

Supply Chain Management 59

Supply Chain Management Finance Robotics Process Automation Human Resources 59

Capgemini

AUGUST 16, 2024

At present, many of the tech giants including the leading cloud platform vendors like Google, Microsoft, and Amazon have strong GenAI offerings along with those from many smaller vendors and open-source platforms. In short, GenAI is an AI discipline where the AI foundation models (FMs) are trained on vast amounts of multimodal data (i.e.,

Co-Sourcing 52

Co-Sourcing Retail Call Center Engineering 52

Premier BPO

MAY 24, 2023

The SOCAP RECAP – Spring Symposium 2023 The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50 th birthday. It provides collaborative opportunities for industry leaders, businesses, professionals, and members of SOCAP International alike.

Offshoring 52

Offshoring BPO Co-Sourcing Outsourcing 52

Capgemini

NOVEMBER 18, 2024

Expert-in-the-loop: Gen AI-powered contact center co-pilots can assist customer service representatives by providing real-time guidance on products, services, and support questions. Data cleansing and standardization are vital to maintain accuracy, completeness, and consistency across various sources.

Service 52

Service Co-Sourcing Insurance Government 52