31 West

FEBRUARY 7, 2023

The Jira Service Management is a product that helps your dev, business, and IT team to connect and collaborate. Jira vs Servicenow Compared 2023 Here are some features that you can explore before investing in a customer service solution. The post Jira vs Servicenow Compared 2023 appeared first on 31West:

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Everest Group

NOVEMBER 17, 2023

Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. By formally incorporating XLAs into contracts, both enterprises and SPs established well-defined roles and responsibilities, fostering a collaborative partnership with mutual advantages.

Co-Sourcing 147

Co-Sourcing Collaborations Outsourcing Sourcing 147

Premier BPO

MARCH 29, 2023

Our COO calls this “co-sourcing”. Our clients look to us for strategic insights and collaborate together to enhance their business. Expanded Services At the beginning of 2023, we also added an offering we call “Strategy First”, an off-shoot of our in-house strategy team.

Co-Sourcing 130

Co-Sourcing Supply Chain Management BPO Outsourcing 130

Premier BPO

OCTOBER 3, 2023

Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists.

BPO 130

BPO Co-Sourcing Outsourcing Customer Service 130

Everest Group

MARCH 23, 2023

Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Why is impact sourcing so critical today? The impact sourcing ecosystem plays a critical role in helping these individuals. What is impact sourcing?

Impact Sourcing 130

Impact Sourcing Sourcing Co-Sourcing Government 130

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Co-Sourcing Service BPO 100

Capgemini

MARCH 13, 2023

what we learned at mwc Barcelona 2023 Vaibhav Mahajan 14 Mar 2023 Facebook Twitter Linkedin Mobile World Congress 2023 (MWC 2023), the biggest telecom festival of the world was organized by GSMA in Barcelona a few days ago. Here are our key takeaways from MWC 2023.

Co-Sourcing 52

Co-Sourcing Collaborations Efficiency Automation 52

IBM Services

SEPTEMBER 13, 2023

Today, entire industries are looking to leverage the availability of complex space technologies and insights — from reusable rocket launchers to the use of open-source machine learning pipelines — to accelerate a new era of commercial space applications.

Co-Sourcing 100

Co-Sourcing Government Sourcing Automation 100

IBM Services

FEBRUARY 8, 2024

The World Bank recently launched an initiative, in collaboration with NASA and the European Space Agency, to collect and organize satellite-based measurements of concentrations of greenhouse gases in the atmosphere. Copernicus, Europe’s climate monitoring agency, declared 2023 to be the warmest year on record. June 9, 2023.

Co-Sourcing 100

Co-Sourcing Banking Research Collaborations 100

Customer Serv Outsource Smarter

DECEMBER 16, 2022

And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? and we anticipate this will continue throughout 2023. have increased into the $35-$45+ range in 2022, and we expect 2023 will be no different. For BPOs to be successful in 2023, they must strive for a “best-place-to-work” culture.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

3Pillar Global

MAY 3, 2024

I’ve had the privilege to collaborate and connect with exceptional regional plan leaders across strategy consulting roles and more recently in-house at a regional plan. In Mercer , Aon , and WTW surveys of healthcare benefit leaders showed a typical premium increase in 2023 of ~6 and between 6-8% in 2024, far outpacing inflation.

Insurance 104

Insurance Healthcare Co-Sourcing Administrative 104

Perficient Digital Transformation

NOVEMBER 15, 2023

Facilitated and co-organized Sitecore Southeast Europe User Group ( Balkans / Serbia ), also am sponsoring it from own pocket ( Meetup + Zoom ). Presented my new topic “ Mastery of XM Cloud ” on 17 Jan at the Jaipur user group, India SUGCON Conferences 2023 Everyone knows how I love these conferences, especially SUGCON Europe.

Co-Sourcing 52

Co-Sourcing Out-Tasking Collaborations Sourcing 52

Hyland

JANUARY 17, 2023

But whatever innovation vehicles you employ, they do need to be managed according to whatever style of innovation approach(es) you’ve chosen — and that’ll govern the way in which information flows and collaborations manifest. 3 strategic initiatives to prioritize in 2023. Open innovation. A network of innovation hubs can help.

Co-Sourcing 91

Co-Sourcing Right-Sizing Sourcing Flexibility 91

IBM Business Partners

JUNE 21, 2023

Learn more about watsonx Automated AI commentary built from foundation models IBM first pioneered the use of AI to curate video highlight reels in 2017, work that earned the IBM Consulting team a 2023 Emmy® Award. For AI Commentary, the team drew source material from nearly 130 million documents. .

Co-Sourcing 69

Co-Sourcing Design Government Sourcing 69

IBM Business Partners

JUNE 2, 2023

Modernization will free caseworkers’ time to focus on and collaborate with families, rather than focusing on navigating an aging system. Empower caseworkers with online tools to collaborate with colleagues and access knowledge repositories. Be intuitive, user-friendly and cut down on manual effort.

Co-Sourcing 79

Co-Sourcing Automation Flexibility Collaborations 79

Capgemini

FEBRUARY 9, 2023

Lucia Sinapi 10 Feb 2023 Facebook Twitter Linkedin So far in this series of blogs and vlogs on startups and their role as a catalyst for sustainable innovation, we’ve focused on the relationship between startups and corporates/the public sector. Their role is not limited to being a source of funds.

Co-Sourcing 52

Co-Sourcing Sourcing Analytics Marketing 52

Capgemini

APRIL 5, 2023

Capgemini’s Quantum Lab participates in BIG Quantum-AI-HPC Hackathon Kirill Shiianov 5 Apr 2023 Facebook Twitter Linkedin Capgemini’s Quantum Lab participates in BIG Quantum-AI-HPC Hackathon and wins the Technical Phase together with students from Ecole Polytechnique de Paris, and the Technical University Munich (TUM)!

Co-Sourcing 52

Co-Sourcing Finance Engineering Design 52

IBM Business Partners

JUNE 23, 2023

Companies are challenged with gathering, analyzing and compiling financial information from different sources. Facilitate collaboration and iteration planning : Generative AI can facilitate collaboration between finance professionals and AI systems. Co-create with a tech partner with F&A expertise.

Finance 58

Finance Efficiency Co-Sourcing Accounting 58

IBM Services

APRIL 25, 2024

Steps of business process reengineering for CRM include integrating customer data from disparate sources, using advanced analytics for insights, and optimizing service workflows to provide personalized experiences and shorter wait times. Last updated 10 November 2023. This can enable significant cost savings and improve profitability.

Supply Chain Management 59

Supply Chain Management Finance Robotics Process Automation Human Resources 59

The Scalers

MARCH 19, 2021

At a time when graduates are entering the workforce lacking essential skills, as underscored by the OECDs research findings , these collaborations are a critical intervention. Gamification Similarly to immersive tech, gamification is another innovation that EdTech has co-opted with resounding success. Source: Lennys newsletter.

Offshoring 52

Offshoring Cybersecurity Collaborations Flexibility 52

The Scalers

JUNE 16, 2021

As of 2023, the company has over 100 drones monitoring stock in 16 European locations. The company also collaborates with changemakers to develop sustainable solutions for the next 100+ years of brewing in its Global Innovation Centre (GITEC), located in Leuven, Belgium.

Offshoring 52

Offshoring Inventory Management Manufacturing Analytics 52

Capgemini

AUGUST 16, 2024

At present, many of the tech giants including the leading cloud platform vendors like Google, Microsoft, and Amazon have strong GenAI offerings along with those from many smaller vendors and open-source platforms. In short, GenAI is an AI discipline where the AI foundation models (FMs) are trained on vast amounts of multimodal data (i.e.,

Co-Sourcing 52

Co-Sourcing Retail Call Center Engineering 52

Premier BPO

MAY 24, 2023

The SOCAP RECAP – Spring Symposium 2023 The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50 th birthday. It provides collaborative opportunities for industry leaders, businesses, professionals, and members of SOCAP International alike.

Offshoring 130

Offshoring BPO Outsourcing Co-Sourcing 130

Capgemini

JANUARY 22, 2025

A 2023 study calculated that climate change costs the world $16 million per hour, with the global annual cost estimated between $1.7 We collaborate with Google Cloud and its partners to leverage Earth observation technologies in Google Earth Engine , Big Query , and Vertex AI , to understand their impact on physical assets.

Co-Sourcing 52

Co-Sourcing Banking Risk Management Risk Management 52

Capgemini

FEBRUARY 26, 2025

Future IT: FinOps, GreenOps and sustainable cloud strategies Gncel Dzgn 26 Apr 2023 Facebook Twitter Linkedin Sustainable IT starts with public cloud Driven largely by the Paris Agreement of 2015, businesses of all sizes are increasingly committed to sustainability. This comes down to a conscious choice that each organization faces.

Co-Sourcing 52

Co-Sourcing Accounting Finance Efficiency 52

Capgemini

NOVEMBER 18, 2024

Expert-in-the-loop: Gen AI-powered contact center co-pilots can assist customer service representatives by providing real-time guidance on products, services, and support questions. Data cleansing and standardization are vital to maintain accuracy, completeness, and consistency across various sources.

Service 52

Service Co-Sourcing Insurance Government 52