Customer Serv Outsource Smarter

DECEMBER 16, 2022

And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? and we anticipate this will continue throughout 2023. have increased into the $35-$45+ range in 2022, and we expect 2023 will be no different. For BPOs to be successful in 2023, they must strive for a “best-place-to-work” culture.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Hyland

SEPTEMBER 7, 2022

Beginning January 1, 2023, all legal transfers of permanent records to NARA “must be in electronic format, to the fullest extent possible, regardless of whether the records were originally created in electronic formats,” according to the original memo. Capturing the content from its source — not just reactively scanning paper documents.

Efficiency 52

Efficiency Government Out-Tasking Co-Sourcing 52

Premier BPO

SEPTEMBER 21, 2023

Combining their strengths is key to efficient and authentic customer communication. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites. Most of the sessions centered around generative AI, emphasizing how to utilize it in various fields.

BPO 52

BPO Co-Sourcing Customer Service Collaborations 52

Hyland

JANUARY 17, 2023

The former takes a more ‘continuous improvement’ stance, focusing on making relatively small process efficiency gains or performance improvements. a rich collection of ideas from diverse sources) you’ll struggle to come up with anything particularly innovative (or innovative enough in the right way, in the right place, for the right people).

Co-Sourcing 91

Co-Sourcing Right-Sizing Sourcing Flexibility 91

Premier BPO

MARCH 29, 2023

Our COO calls this “co-sourcing”. Expanded Services At the beginning of 2023, we also added an offering we call “Strategy First”, an off-shoot of our in-house strategy team. In the months since we’ve been working on bringing these innovations and efficiencies to market.

Co-Sourcing 52

Co-Sourcing Supply Chain Management BPO Finance 52

Perficient Digital Transformation

MAY 6, 2024

The expertise your contact center agents developed answering these questions combined with your contact center teams’ ability to deliver empathetic and efficient customer experiences opens revenue generating opportunities for your business. Here are 4 scenarios where your contact center provides opportunities to drive revenue.

Co-Sourcing 52

Co-Sourcing Out-Tasking Retail Sales 52

IBM Services

SEPTEMBER 11, 2023

Db2 (LUW) was born in 1993, and 2023 marks its 30th anniversary. It is built on open data lakehouse architecture and brings together the commodity Cloud Object Store, open data/table formats and open-source query engines. Thus, was born a single database and the relational model for transactions and business intelligence.

Analytics 89

Analytics Co-Sourcing Engineering Reduced Costs 89

IBM Business Partners

JUNE 2, 2023

At this point, families expect state agencies to have a modern, efficient child support system. This helps us create a client journey with the co-existence of legacy and incrementally migrated functionality to the new digital core, eventually strangulating and sunsetting the legacy platforms.

Co-Sourcing 79

Co-Sourcing Automation Flexibility Collaborations 79

IBM Business Partners

AUGUST 21, 2023

It’s no wonder that CEOs ranked technology modernization as one of their top priorities for their organizations as they look to reinvent products, services and operations in order to improve efficiency, agility and time to market. Adopt an incremental and continuous approach to modernization instead of a big bang, rip and replace.

Co-Sourcing 52

Co-Sourcing Sourcing Marketing Flexibility 52

IBM Business Partners

JUNE 21, 2023

A data center environment can also co-exist and interact with private cloud environments from multiple cloud service providers. Meeting sustainability goals Many organizations are working to reduce their carbon footprint , which means finding ways to reduce the energy consumption of their data centers and transition to green energy sources.

Management 65

Management Out-Tasking Co-Sourcing Facilities Management 65

IBM Services

APRIL 25, 2024

Business process reengineering (BPR) is the radical redesign of core business processes to achieve dramatic improvements in performance, efficiency and effectiveness. This can lead to can significant improvements in efficiency, accuracy and scalability and enable the organization to operate more effectively.

Supply Chain Management 59

Supply Chain Management Finance Robotics Process Automation Human Resources 59

Premier BPO

MARCH 29, 2023

Event Theme and Topics: Topics under discussion focused on the latest trends and best practices for shared services, including digital transformation, automation, and data analytics with the concept of centralizing support functions to increase efficiency and reduce costs. Premier BPO was a sponsor at the event and showcased at booth #108.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

Capgemini

APRIL 5, 2023

Capgemini’s Quantum Lab participates in BIG Quantum-AI-HPC Hackathon Kirill Shiianov 5 Apr 2023 Facebook Twitter Linkedin Capgemini’s Quantum Lab participates in BIG Quantum-AI-HPC Hackathon and wins the Technical Phase together with students from Ecole Polytechnique de Paris, and the Technical University Munich (TUM)!

Co-Sourcing 52

Co-Sourcing Finance Engineering Design 52

VXI

MARCH 2, 2023

With the market forecasted to grow to $513 billion by 2023, it’s clear businesses need more help than ever when it comes to staying agile and responsive to customer needs. Cost containment and efficiency gains Another benefit of outsourcing that can’t be ignored is cost optimization.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

With the market forecasted to grow to $513 billion by 2023, it’s clear businesses need more help than ever when it comes to staying agile and responsive to customer needs. Cost containment and efficiency gains Another benefit of outsourcing that can’t be ignored is cost optimization.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

Everest Group

MARCH 1, 2023

Instead, it can assist them by streamlining the process and making it cost-effective and efficient by automating routine tasks, improving the candidate experience, and enhancing the recruitment process. As humans, we need to embrace it and learn to co-exist with it.

Marketing 52

Marketing Co-Sourcing Content Writing Finance 52

Infosys Consulting

SEPTEMBER 11, 2023

co-authored by Joerg Veidt, Vinayak Bhardwaj and Jennifer Chung. In this short article recommendations for efficient technology debt remediations are provided. In this short article recommendations for efficient technology debt remediations are provided. This could be expanded into an internal open-sourcing of code.

Management 52

Management Co-Sourcing Software Advisory 52

Capgemini

AUGUST 16, 2024

At present, many of the tech giants including the leading cloud platform vendors like Google, Microsoft, and Amazon have strong GenAI offerings along with those from many smaller vendors and open-source platforms. In short, GenAI is an AI discipline where the AI foundation models (FMs) are trained on vast amounts of multimodal data (i.e.,

Co-Sourcing 52

Co-Sourcing Retail Call Center Engineering 52

Premier BPO

MAY 24, 2023

The SOCAP RECAP – Spring Symposium 2023 The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50 th birthday. The widespread forum serves as a go-to consumer service and customer care platform in the U.S.

Offshoring 52

Offshoring BPO Co-Sourcing Outsourcing 52

Transperfect

AUGUST 13, 2021

Head of TransPerfect’s TransCEND Virtual Data Room Solutions Group, John Beeman , sat down with Chris Petrossian , Co-Head of Consumer for Lincoln International , to discuss Chris’s view on the mergers and acquisitions (M&A) markets today, COVID-19’s impact, taxes, and what he expects going forward. I am Co-Head of the U.S.

Co-Sourcing 62

Co-Sourcing Retail Marketing Manufacturing 62

Zinnov

AUGUST 28, 2023

Meta, uncharacteristically leveraging hyperscaler partners, then announced their own large language model (LLM), which is open-source and free for enterprises and consumers alike. Google Bard: Increased IP Security and Up-to-date Information A 2023 launch versus a 2022 launch: was it too late for Google?

Co-Sourcing 97

Co-Sourcing Engineering Sourcing Right-Sizing 97

Premier BPO

NOVEMBER 15, 2024

The Rising Importance of Effective Recall Management In 2023, product recalls in the U.S. According to Sedgwick Brand Protection’s 2024 State of the Nation Recall Index, 3,301 recall events occurred across five industries in 2023. reached a seven-year high, increasing by 11% from the previous year.

Co-Sourcing 75

Co-Sourcing BPO Outsourcing Regulations 75

Premier BPO

NOVEMBER 22, 2024

By working with a strategic co-sourcing partner , companies can mitigate risks, protect their reputation, and maintain operational continuity. This closely matches the 2,459 recalls in the same period of 2023. If this pace continues, 2024 can hit a six-year high, clearly showing modern supply chains’ vulnerability.

Outsourcing 40

Outsourcing Management Co-Sourcing BPO 40

Capgemini

NOVEMBER 18, 2024

Enhanced risk management: Gen AI can significantly improve processes like fraud detection, credit risk assessment, and anti-money laundering (AML) compliance, increasing operational efficiency and accuracy. Data cleansing and standardization are vital to maintain accuracy, completeness, and consistency across various sources.

Service 52

Service Co-Sourcing Insurance Government 52

Capgemini

MARCH 21, 2024

Accordingly, the Organization for Economic Co-operation and Development (OECD) reports that more than one billion jobs will be transformed by technology over the next 10 years. [1] Do you have a strategy to efficiently manage and develop your internal resources? Source: Bersin, J. 2023), HR Technology 2023: What’s hot?

Management 52

Management Cybersecurity Jobbing Co-Sourcing 52

Capgemini

MAY 7, 2024

Digital twins enhance co-creation and simultaneous product and process engineering. Today, we estimate that digital twin leaders see 15 to 20 percent savings in operational efficiencies. million EVs in 2023, comprising 7.6 Building the factory virtually before physically can save months of work. percent the year before.

Manufacturing 69

Manufacturing Co-Sourcing Engineering Research 69