31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Premier BPO

AUGUST 30, 2024

2 This challenge is more pronounced in the healthcare, transportation, accommodation, and food services sectors. The final total layoffs for 2023 totaled 262,735, with tech layoffs being 59% higher than 2022s total offshore staffing stands out as a solution to staffing gaps and deliverable deadlines.

Offshoring 130

Offshoring Co-Sourcing Labor Costs Outsourcing 130

Everest Group

MAY 15, 2023

WEBINAR Impact sourcing | Athena Alliance May 25, 2023 9:00 AM PT | 12 PM ET Talent, be it in-house or with your sourcing partners, has become complex in 2023. Global services, especially, are always on the lookout for talent sources that are highly engaged and stable, ensuring high-quality work and low attrition.

Impact Sourcing 130

Impact Sourcing Sourcing Co-Sourcing Design 130

Premier BPO

SEPTEMBER 21, 2023

The widespread forum serves as a go-to consumer service & customer care platform in the U.S. The Symposium successfully united professionals from diverse sectors such as Healthcare, Financial Services, Insurance, Contact Centers, Customer Relations, and beyond, all focused on enhancing the customer experience.

BPO 130

BPO Co-Sourcing Customer Service Collaborations 130

Premier BPO

MARCH 29, 2023

We have been laser-focused on our purpose of being a seamless extension of our client’s business and providing high-touch service, especially for first-time outsourcers. Our COO calls this “co-sourcing”. We moved into new offices in Manila and are looking at expansion in our other service delivery centers too.

Co-Sourcing 130

Co-Sourcing BPO Supply Chain Management Outsourcing 130

Premier BPO

NOVEMBER 15, 2024

The Rising Importance of Effective Recall Management In 2023, product recalls in the U.S. According to Sedgwick Brand Protection’s 2024 State of the Nation Recall Index, 3,301 recall events occurred across five industries in 2023. reached a seven-year high, increasing by 11% from the previous year.

Co-Sourcing 130

Co-Sourcing Outsourcing Regulations Efficiency 130

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Premier BPO

OCTOBER 3, 2023

Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists.

BPO 130

BPO Co-Sourcing Outsourcing Customer Service 130

Everest Group

NOVEMBER 17, 2023

Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. While once a potent force, the XLA has lost its power as enterprises have transitioned to a penalty-only model, essentially reducing it to a standard service level agreement (SLA).

Co-Sourcing 147

Co-Sourcing Collaborations Outsourcing Sourcing 147

Premier BPO

MAY 17, 2023

Essentially, the entire world utilizes SaaS as Zippia reports that 99% of companies will be utilizing at least one SaaS solution by the end 2023. At Premier BPO , we provide a range of services to ensure that software publishers can focus on research and development and innovation in their software products. billion by 2028.

BPO 130

BPO Co-Sourcing Software Right-Sizing 130

Everest Group

MARCH 23, 2023

Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Why is impact sourcing so critical today? The impact sourcing ecosystem plays a critical role in helping these individuals. What is impact sourcing?

Impact Sourcing 130

Impact Sourcing Sourcing Co-Sourcing Government 130

Everest Group

MARCH 1, 2023

In a few years, AI bots could replace various roles, such as customer service executives, recruiters, content writers, and even coders. We might expect to see a single generative AI tool functioning across multiple domains (finance, HR, marketing, customer service, operations, etc.)

Marketing 130

Marketing Co-Sourcing Content Writing Finance 130

Premier BPO

NOVEMBER 22, 2024

By working with a strategic co-sourcing partner , companies can mitigate risks, protect their reputation, and maintain operational continuity. This closely matches the 2,459 recalls in the same period of 2023. If this pace continues, 2024 can hit a six-year high, clearly showing modern supply chains’ vulnerability.

Outsourcing 100

Outsourcing Management Co-Sourcing Regulations 100

IBM Services

SEPTEMBER 13, 2023

Today, entire industries are looking to leverage the availability of complex space technologies and insights — from reusable rocket launchers to the use of open-source machine learning pipelines — to accelerate a new era of commercial space applications. Earth Observation companies collect many petabytes of data per day.

Co-Sourcing 100

Co-Sourcing Government Sourcing Automation 100

3Pillar Global

MAY 3, 2024

In Mercer , Aon , and WTW surveys of healthcare benefit leaders showed a typical premium increase in 2023 of ~6 and between 6-8% in 2024, far outpacing inflation. Sources: Mercer, WTW, KFF, AON, Minneapolis Fed On top of that, the business environment has shifted. Healthcare costs are rising dramatically.

Insurance 104

Insurance Healthcare Co-Sourcing Administrative 104

Capgemini

MARCH 13, 2023

what we learned at mwc Barcelona 2023 Vaibhav Mahajan 14 Mar 2023 Facebook Twitter Linkedin Mobile World Congress 2023 (MWC 2023), the biggest telecom festival of the world was organized by GSMA in Barcelona a few days ago. Here are our key takeaways from MWC 2023.

Co-Sourcing 52

Co-Sourcing Collaborations Efficiency Automation 52

Customer Serv Outsource Smarter

DECEMBER 16, 2022

And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? and we anticipate this will continue throughout 2023. have increased into the $35-$45+ range in 2022, and we expect 2023 will be no different. For BPOs to be successful in 2023, they must strive for a “best-place-to-work” culture.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Perficient Digital Transformation

MAY 6, 2024

When will the service technician arrive? These are all common questions lobbed into customer service centers. Reinforce Efforts to Prevent Out-of-stock Situations This 2023 study by the IHL Group indicates out-of-stock situations result in $1.2 Where’s my order? What’s my tracking number? How do I order spare parts?

Co-Sourcing 52

Co-Sourcing Out-Tasking Retail Sales 52

Hyland

JANUARY 17, 2023

Through these, a system of partner co-design initiatives (potentially co-financed too, which often helps solidify collaboration relationships) can be coordinated to take a distributed funnel of ideas and organise their progression through pilots and into production services, etc. 3 strategic initiatives to prioritize in 2023.

Co-Sourcing 91

Co-Sourcing Right-Sizing Sourcing Flexibility 91

IBM Services

SEPTEMBER 11, 2023

Db2 (LUW) was born in 1993, and 2023 marks its 30th anniversary. The impact of Db2 on IBM Db2 helped position IBM as an overall solution provider of hardware, software, and services. In this environment, each component is separated into services that run in one of more containers. is a proven, versatile, and AI-ready solution.

Analytics 89

Analytics Co-Sourcing Engineering Reduced Costs 89

Velocity Global

MARCH 22, 2023

Valued at $2B, the global talent solution provider reports significant momentum as the demand for remote-first workplace solutions accelerates DENVER, March 22, 2023 — Velocity Global , the leading provider of global talent solutions, today announced new financial metrics and corporate momentum to include: Crossed the $200M ARR threshold.

Co-Sourcing 52

Co-Sourcing Payroll Engineering Retail 52

VXI

MARCH 2, 2023

More often than not, this can be traced back to legacy operating models and preconceived notions that outsourcing erodes service quality. Today, business process outsourcers (BPOs) are working with leading financial service providers to successfully design, launch, and manage digital-first solutions within the contact center.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

More often than not, this can be traced back to legacy operating models and preconceived notions that outsourcing erodes service quality. Today, business process outsourcers (BPOs) are working with leading financial service providers to successfully design, launch, and manage digital-first solutions within the contact center.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

IBM Services

APRIL 25, 2024

Steps of business process reengineering for CRM include integrating customer data from disparate sources, using advanced analytics for insights, and optimizing service workflows to provide personalized experiences and shorter wait times. BPR initiatives generally boost key performance indicators (KPIs). The result?

Supply Chain Management 59

Supply Chain Management Finance Human Resources Robotics Process Automation 59

Capgemini

FEBRUARY 9, 2023

Lucia Sinapi 10 Feb 2023 Facebook Twitter Linkedin So far in this series of blogs and vlogs on startups and their role as a catalyst for sustainable innovation, we’ve focused on the relationship between startups and corporates/the public sector. Their role is not limited to being a source of funds.

Co-Sourcing 52

Co-Sourcing Sourcing Analytics Marketing 52

Infosys Consulting

SEPTEMBER 11, 2023

co-authored by Joerg Veidt, Vinayak Bhardwaj and Jennifer Chung. Therefore, a good system software architecture, e.g., modular, event-driven, micro-service design should be the “North Star”. Leverage 3 rd party services to ‘fast follow’ the development efforts to ensure tech debt is kept reasonable for the business outcomes desired.

Management 52

Management Co-Sourcing Software Design 52

inDinero

MAY 2, 2024

How to Fund a Startup Startup Funding Types: Debt vs Equity Financing Startup Funding: Sources and Amounts Does My Startup Need Professional Financial Consulting? Few companies will ever receive VC backing: in 2023, there were ~38,000 such deals distributed across the 33 million businesses operating in the US.

Finance 52

Finance E-Commerce Co-Sourcing Administrative 52

inDinero

MAY 2, 2024

How to Fund a Startup Startup Funding Types: Debt vs Equity Financing Startup Funding: Sources and Amounts Does My Startup Need Professional Financial Consulting? Few companies will ever receive VC backing: in 2023, there were ~38,000 such deals distributed across the 33 million businesses operating in the US.

Finance 52

Finance E-Commerce Co-Sourcing Administrative 52

The Scalers

JUNE 16, 2021

The term is widely used to refer to modest initiatives such as putting services online or legacy modernisation. Back in 2017, IKEA purchased the online service TaskRabbit to help customers who dont like assembling their own furniture a foray into software. The brand even co-created a limited edition beverage assisted by AI.

Offshoring 52

Offshoring Inventory Management Analytics Manufacturing 52

Hyland

SEPTEMBER 7, 2022

Beginning January 1, 2023, all legal transfers of permanent records to NARA “must be in electronic format, to the fullest extent possible, regardless of whether the records were originally created in electronic formats,” according to the original memo. Capturing the content from its source — not just reactively scanning paper documents.

Efficiency 52

Efficiency Government Out-Tasking Co-Sourcing 52

Capgemini

AUGUST 16, 2024

Use cases range from cost reduction via automation to the generation of additional business via the introduction of AI-infused products and services. Some of the GenAI-specific considerations are enterprise data foundations and trust (solid source of truth for customers, vendors, products, promotions, knowledge base, etc.),

Co-Sourcing 52

Co-Sourcing Retail Call Center Engineering 52

Premier BPO

MAY 24, 2023

The SOCAP RECAP – Spring Symposium 2023 The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50 th birthday. The widespread forum serves as a go-to consumer service and customer care platform in the U.S.

Offshoring 130

Offshoring BPO Outsourcing Co-Sourcing 130

Future of Sourcing

MARCH 15, 2023

New Sourcing Industry Group Advisory Board members will serve three-year terms and help guide the strategic direction of SIG. Jenti Vandertuig — Director of Procurement at San Francisco 49ers Wayne Heiler — Consultant Vendor Relations CTO at Toyota Motors North America Nathan Haydn-Myer — Sr.

Advisory 59

Advisory Co-Sourcing Strategic Sourcing Sourcing 59

Transperfect

AUGUST 13, 2021

Head of TransPerfect’s TransCEND Virtual Data Room Solutions Group, John Beeman , sat down with Chris Petrossian , Co-Head of Consumer for Lincoln International , to discuss Chris’s view on the mergers and acquisitions (M&A) markets today, COVID-19’s impact, taxes, and what he expects going forward. I am Co-Head of the U.S.

Co-Sourcing 62

Co-Sourcing Retail Marketing Manufacturing 62

Zinnov

AUGUST 28, 2023

Meta, uncharacteristically leveraging hyperscaler partners, then announced their own large language model (LLM), which is open-source and free for enterprises and consumers alike. Google Bard: Increased IP Security and Up-to-date Information A 2023 launch versus a 2022 launch: was it too late for Google?

Co-Sourcing 97

Co-Sourcing Engineering Sourcing Right-Sizing 97

Premier BPO

NOVEMBER 15, 2024

The Rising Importance of Effective Recall Management In 2023, product recalls in the U.S. According to Sedgwick Brand Protection’s 2024 State of the Nation Recall Index, 3,301 recall events occurred across five industries in 2023. reached a seven-year high, increasing by 11% from the previous year.

Co-Sourcing 245

Co-Sourcing BPO Outsourcing Regulations 245

Premier BPO

FEBRUARY 28, 2025

In 2023 alone, the United States reported 3,300 recalls across various industries, including automotive, food, medical, and consumer goods. To address the multifaceted challenges of product recalls, companies must adopt a co-sourcing approach that integrates expert recall management with tailored, end-to-end solutions.

Co-Sourcing 130

Co-Sourcing Management Sourcing Analytics 130