31 West

JANUARY 23, 2023

When your IT agents have the right tools, it gets easier for them to manage users and handle all technical operations efficiently. Trusted by over 100,000 businesses , ZenDesk is a neat and efficient help desk software designed for IT agents and end-users. The software facilitates seamless collaboration between support teams.

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

Premier BPO

JUNE 7, 2024

With experienced external partners, your business can unlock best practices that streamline your processes for improved efficiency, scalability, and exceptional customer service. The Solution Premier BPO thoroughly analyzed the client’s needs and existing workflows to identify opportunities to streamline processes and improve efficiency.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Premier BPO

JUNE 14, 2024

With the right partners, strategic partnering can give your business a robust growth and efficiency tool. One should ideally start by identifying the repetitive transactional tasks internal to the company that can be performed much more efficiently by external experts with specialized skills.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

31 West

JANUARY 26, 2023

The solution is recommended for software development teams that need a centralized place to assign, track, and manage all operations efficiently. Jira’s service desk is a highly efficient and flexible tool for IT businesses or large enterprises. The post SysAid vs Jira Compared 2023 appeared first on 31West:

Right-Sizing 130

Right-Sizing Software Automation Design 130

31 West

FEBRUARY 7, 2023

If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. The Jira Service Management is a product that helps your dev, business, and IT team to connect and collaborate. Do you not have tools to analyze the data at hand?

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

JANUARY 25, 2023

All tools are organized efficiently and are easy to navigate within the solution. ServiceNow offers excellent integration capabilities and works with all important software apps that you use for communication, cross-departmental collaboration, HR management, accounting, and other tasks.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

Everest Group

JANUARY 25, 2024

In response to these evolving expectations, providers are enhancing their offerings through strategic collaborations with technology and platform providers. These initiatives collectively enhance the efficiency and innovation potential of businesses to ensure sustainable growth and competitive positioning in their respective industries.

Service 195

Service Manufacturing Sourcing Engineering 195

Everest Group

JANUARY 17, 2024

The growing emphasis on ensuring accurate and efficient payment processes is creating various opportunities. The industry is experiencing a surge in collaborations and partnerships among payment integrity solution providers, healthcare organizations, and regulatory bodies to create robust ecosystems that foster innovation.

Healthcare 173

Healthcare Collaborations Analytics Marketing 173

Premier BPO

SEPTEMBER 21, 2023

It provides collaborative opportunities for industry leaders, businesses, professionals, and members of SOCAP International alike. The positive and collaborative atmosphere within the SOCAP community was evident, especially in light of the theme of celebrating SOCAP’s 50th Anniversary.

BPO 130

BPO Co-Sourcing Customer Service Collaborations 130

31 West

JANUARY 30, 2023

Zendesk offers a range of customizable solutions that can help improve the productivity and efficiency of your service desk team. The company’s service solution provides agents with centralized portals, integrations, collaboration tools, in-built routing, and knowledge management, which help them perform their job better.

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

Perficient Digital Transformation

JANUARY 27, 2023

2023 is going to be a challenging year for CFOs. With so many issues at the doorstep and mixed indicators adding to the confusion, one could make the argument that 2023 will be even tougher than the recent years. Finance & Accounting leaders will undoubtedly need help, particularly from technology experts. Feel free to comment!

Supply Chain Management 111

Supply Chain Management Finance Accounting Collaborations 111

31 West

JANUARY 20, 2023

It empowers employees with tools and apps that let them troubleshoot, collaborate and resolve issues more quickly. Ticket routing and collaboration tools are also available that make issue resolution time shorter. The post Zendesk vs ManageEngine Compared 2023 appeared first on 31West: What is ManageEngine? Let us find out.

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

31 West

JANUARY 20, 2023

This allows seamless collaboration between different departments. As a result, your team can address user issues faster and more efficiently. The post ManageEngine vs Jira Compared 2023 appeared first on 31West: Jira combines the developers and IT management teams into a consolidated tool, making management easier than ever.

Software 130

Software Automation Out-Tasking Design 130

31 West

MARCH 6, 2023

These solutions help implement ITSM practices, centralize the workspace for your internal or outsourced IT help desk , and improve efficiency with collaboration tools and integrations. The post Jira vs BMC Helix ITSM Compared 2023 appeared first on 31West: The product is also available for a free trial.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. It promotes innovation, efficiency, and trust in their projects. #2)

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Everest Group

JULY 18, 2023

Live Webinar Driving Success through Effective Procurement and Category Management Organization July 18, 2023 | 9 a.m. How do organizations enable effective collaboration between category managers, suppliers, and business stakeholders? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Management 147

Management Strategic Sourcing Outsourcing Government 147

Everest Group

SEPTEMBER 30, 2024

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future. However, there is now a marked shift towards greater collaboration with providers throughout the GCC lifecycle, including the setup phase.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

31 West

SEPTEMBER 20, 2023

Supports Collaboration Earlier when you had to share a file to have it checked and edited, you would have to share it via email and the recipient would suggest the changes and send the file back to you. It collaborates with both and offers greater efficiency in storing files and folders. appeared first on 31West:

Accounting 130

Accounting Right-Sizing Collaborations Cybersecurity 130

Perficient Digital Transformation

OCTOBER 23, 2023

performance and making migrations to the platform more efficient. This collaboration has enabled us to deliver exceptional results for our clients, particularly in the realm of modern web development. We’d love to meet you, discuss your project ideas, and explore potential collaborations. Conference 2023!

Collaborations 103

Collaborations Efficiency Management 103

Redial

OCTOBER 5, 2023

The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges. Challenges in 2023 and Beyond For Financial Companies Regulatory Compliance Financial regulations continue to evolve, becoming more complex and stringent.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Everest Group

FEBRUARY 27, 2024

Learn insights from our latest survey on enterprise readiness for gen AI adoption and how collaborating with providers can help overcome the major obstacles. Enterprises highlighted personalized interactions, cost reduction, and operational efficiency as the top three drivers for gen AI adoption. Let’s explore this further.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

IBM Services

JANUARY 15, 2024

Enterprises now recognize the importance of leveraging innovative technologies to drive digital transformation and achieve cost efficiency. How do organizations avoid the digital risks of ‘technology misuse’ and achieve efficient innovation that ‘technology promotes production’?

Efficiency 72

Efficiency Insurance Robotics Process Automation Automation 72

Everest Group

JANUARY 18, 2024

Despite the global economic turndown, enterprises widely adopted AI in 2023, with generative AI playing a substantial role, according to a survey of CIOs conducted by Everest Group and Yates Ltd. This forecast summarizes the sentiments of more than 50 CIOs interviewed by Everest Group in collaboration with Yates Ltd.

Research 162

Research Government Retail Healthcare 162

Everest Group

AUGUST 16, 2024

Digital Interaction Intelligence Products PEAK Matrix® Assessment Digital Interaction Intelligence (DII) improves operational efficiencies, enhances employee experiences, boosts workforce productivity, and accelerates organizations’ digital transformation journeys.

Healthcare 130

Healthcare Marketing Collaborations Efficiency 130

Everest Group

MARCH 19, 2024

In 2023, Atom Computing unveiled an 1180-qubit quantum computer. Providers can collaborate with enterprises on R&D initiatives and develop custom algorithms and applications tailored to their business needs. Quantum bits exhibit numerous types of quantum phenomena.

Supply Chain Management 147

Supply Chain Management Research Collaborations Reduced Costs 147

Groove Technology

MAY 19, 2024

As a result, the Philippines is an ideal location for establishing offshore teams for international enterprises, facilitating smoother collaboration and communication. In 2023, the FBI reported a record loss of $12.5 This allows clients to collaborate with offshore teams seamlessly, as if they were working in the same location.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Perficient Digital Transformation

JANUARY 27, 2023

Enhancing collaboration between development and security teams by supplying a unified view of the software development lifecycle (SDLC) and security risks. Improving the speed and efficiency of software delivery by automating security tasks and reducing manual processes.

Software 111

Software Automation Sourcing Regulations 111

Hyland

OCTOBER 27, 2022

Three strategic initiatives to address in 2023. Three strategic initiatives to address in 2023. If you’re unsure how to move your digital evolution forward in 2023, we suggest focusing on three strategic initiatives: Modernization. In this piece: Developing your ongoing digital transformation strategy. Experience. Innovation.

Government 82

Government Out-Tasking Software Collaborations 82

Redial

JANUARY 25, 2023

Today, it is a strategic tool that businesses use to gain a competitive edge, drive innovation, and improve efficiency. For example, the widespread availability of high-speed internet and cloud-based computing has made it possible for businesses to collaborate with external providers in real-time, regardless of location.

Outsourcing 130

Outsourcing Data Entry Nearshoring Human Resources 130

Everest Group

FEBRUARY 6, 2024

This involves cost-benefit analyses and identifying areas where gen AI can drive revenue growth and efficiency gains. Fostering innovation: Encouraging clients to engage with innovation networks supporting continuous gen AI development, idea sharing, and collaborative growth.

Government 173

Government Out-Tasking Automation Software 173

Everest Group

JUNE 28, 2023

Desktop Infrastructure Transformation (DIT) has emerged as an attractive solution to combat these market disruptions because of its ability to optimize costs, empower users, and enhance IT efficiency. In this blog, we’ll explore how DIT can help the BFSI industry tackle pressing issues. Contact us directly to discuss this topic further.

Banking 130

Banking Cybersecurity Insurance Analytics 130

Groove Technology

OCTOBER 1, 2024

This approach offers a balance between cost-effectiveness and operational efficiency, typically saving companies 20-30% on development costs compared to onshore options. This model bridges the gap between offshore and onshore outsourcing, offering a balance of cost savings and operational efficiency. For instance, for U.S.-based

Nearshoring 130

Nearshoring Software Outsourcing Offshoring 130

Zinnov

DECEMBER 12, 2023

The strategic role of these centers in fostering innovation, operational efficiency, and global collaboration is pivotal for India’s economic growth. Amidst these ambitions, the year 2023 unfolded with heightened challenges driven by geopolitical tensions, macroeconomic headwinds, shifting workforce priorities, and more.

Sales 72

Sales Marketing Offshoring Analytics 72

Groove Technology

MAY 7, 2024

This adaptability, combined with cost-efficiency, makes India a compelling choice for IT outsourcing. This cultural compatibility facilitates smoother communication and collaboration, enhancing the overall efficiency of outsourcing partnerships. crore (approximately US$ 11.77

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Government 130

IBM Services

DECEMBER 14, 2023

As it has become tradition , the team creating the looks back and shares the personal highlights of the year 2023. And just this month, IBM and Meta, together with over 50 founding members and collaborators, launched the AI Alliance. KubeCon – KubeCon + CloudNativeCon North America 2023 was in Chicago this year, my hometown.

Engineering 70

Engineering Accounting Automation Software 70

Perficient Digital Transformation

MARCH 6, 2023

The SCOPE Summit for Clinical Ops Executives is an annual conference to drive collaboration and innovation in the clinical research community. Acceleration and Collaboration in Life Sciences The pandemic has completely changed the life sciences industry. They are even open to collaborating with other pharma companies.

Collaborations 64

Collaborations Regulations Research Sourcing 64