31 West

JANUARY 26, 2023

From ticket automation to automated alerts, the solution handles your IT services without manual intervention. Jira’s service desk is a highly efficient and flexible tool for IT businesses or large enterprises. It automates your entire workflow, offering easy management services. SysAid vs Jira: Which One is Best?

Right-Sizing 130

Right-Sizing Software Automation Design 130

31 West

JANUARY 25, 2023

The self-service portal of ServiceNow is for users having simple issues, like forgotten passwords or asset upgrades. This SaaS product delivers an excellent user experience and serves as a one-stop platform for all service management tasks. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

31 West

JANUARY 20, 2023

What is Jira Service Desk? Jira is an IT service management tool that simplifies all IT-related operations and empowers employees to focus on tasks that are more important than addressing individual user requests. More than 65,000 businesses use Jira Service Desk to automate their IT operations worldwide.

Software 130

Software Automation Out-Tasking Design 130

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. The product is a complete customer service solution.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Software 130

Everest Group

MARCH 18, 2024

Unified Communication & Collaboration (UCC) Specialist Services As the hybrid workplace model solidifies its position as the new norm for enterprises, the demand for seamless communication and collaboration services continues to surge unabated.

Collaborations 64

Collaborations Service Manufacturing Banking 64

31 West

MARCH 6, 2023

According to Salesforce, quality customer service would be the way to achieve this business goal. If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. About Jira Jira Service Management is a product offered by Atlassian.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

31 West

FEBRUARY 10, 2023

But which service solution should you opt for? A Brief Introduction to Jira Atlassian offers several ITSM products, one of them being Jira Service Management. Under request management, you can manage your service desk, customize request forms, unify requests, set SLAs, build a self-service portal, and dive into customer reports.

Sales 130

Sales Customer Support Customer Service Service 130

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. Customer expectations are constantly changing.

Service 130

Service Customer Service Sales Out-Tasking 130

31 West

FEBRUARY 27, 2023

In this post, we have discussed the 10 popular remote support software you can use in 2023 for enhanced productivity and easier IT management. It’s perfect for business owners and IT service desks that need a centralized unit to manage remote devices connected to your business network. Let’s take a look.

Software 130

Software Flexibility Automation Administrative 130

Groove Technology

DECEMBER 14, 2022

Significantly increasing from 2022 to 2023 by 0.3% more, with 5206,9 million users globally in 2023. The number of mobile app downloads is anticipated to increase by 24 billion in 2023 when compared to 2022. Top significant trends for mobile app development in 2023. Heavy use of applications on smartphones. More AR apps.

Retail 130

Retail Design Marketing Banking 130

Everest Group

JUNE 26, 2023

To achieve these objectives, healthcare providers are forging robust partnerships within ecosystems, collaborating with top third-party providers, developing innovative technological solutions, and implementing novel approaches such as Business-Process-as-a-Service (BPaaS) and provider solutions for service delivery.

Healthcare 96

Healthcare Analytics Administrative Marketing 96

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Perficient Digital Transformation

MARCH 1, 2024

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. Forrester published The Adobe Services Landscape, Q1 2024 report to help B2C marketing executives investigate potential partners. So where do marketing leaders start?

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The market size for outsourcing services is witnessing significant growth. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Perficient Digital Transformation

APRIL 26, 2023

Then mark your calendars for the upcoming ServiceNow Knowledge Conference 2023! This year’s conference promises to be bigger and better than ever, focusing on knowledge sharing, innovation, and collaboration. Don’t miss this unparalleled opportunity to learn, connect, and collaborate with fellow ServiceNow enthusiasts.

Collaborations 98

Collaborations Customer Service Automation Service 98

31 West

SEPTEMBER 22, 2022

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? Objectives.

Service 130

Service Outsourcing Automation Flexibility 130

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 64

Service Cybersecurity Regulations Government 64

31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates. Training should cover all aspects of the institution’s services and resources.

Customer Service 130

Customer Service Service Call Center Administrative 130

31 West

SEPTEMBER 20, 2023

Consisting of dozens of exciting features and excellent platform support, OneDrive has become a leading cloud storage service. In this detailed OneDrive guide, we will be sharing everything you should know about Microsoft’s storage service and how it outperforms Google Drive and other competitors. Let’s begin.

Accounting 130

Accounting Right-Sizing Collaborations Cybersecurity 130

Raya Contact Center

MARCH 20, 2023

Its annual Global Outsourcing 100 list is one of the most prominent acknowledgments that recognizes the world’s best outsourcing service providers and advisors. The 2023 judges panel is led by IAOP CEO, Debi Hamill and included Daniel Beimborn, Professor, Frankfurt School of Finance & Management, Mary D.

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

Raya Contact Center

MARCH 21, 2023

Its annual Global Outsourcing 100 list is one of the most prominent acknowledgments that recognizes the world’s best outsourcing service providers and advisors. The 2023 judges panel is led by IAOP CEO, Debi Hamill and included Daniel Beimborn, Professor, Frankfurt School of Finance & Management, Mary D.

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

Redial

OCTOBER 5, 2023

The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges. We will also emphasize the importance of partnerships and providing exceptional service through contact centers as a key strategy.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Everest Group

SEPTEMBER 27, 2023

Digital Workplace Services – North America Rapid workplace changes are driving transformations, and the upcoming years will be significant for the digital workplace. Realizing this goal requires collaboration with suitable providers. Providers are enhancing their capabilities to aid enterprises in workplace engagements.

Service 59

Service Manufacturing Banking Marketing 59

Everest Group

JANUARY 25, 2024

Application Transformation Services Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation.

Service 78

Service Manufacturing Sourcing Engineering 78

Everest Group

AUGUST 31, 2023

Life Sciences Smart Manufacturing Services In the past, the manufacturing industry primarily focused on designing standardized manufacturing procedures and managing labor and mechanical systems. The pandemic, regulatory frameworks, and the drive for operational excellence are now propelling the adoption of smart manufacturing services.

Manufacturing 59

Manufacturing Service Analytics Marketing 59

Groove Technology

MAY 19, 2024

As a result, the Philippines is an ideal location for establishing offshore teams for international enterprises, facilitating smoother collaboration and communication. Sustained Growth of the IT Industry Since the early 1990s, the Philippines has been recognized as a provider of high-quality information technology services.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Hyland

OCTOBER 27, 2022

Three strategic initiatives to address in 2023. Three strategic initiatives to address in 2023. If you’re unsure how to move your digital evolution forward in 2023, we suggest focusing on three strategic initiatives: Modernization. In this piece: Developing your ongoing digital transformation strategy. Experience. Innovation.

Government 82

Government Out-Tasking Software Collaborations 82

Everest Group

NOVEMBER 10, 2023

Digital Interactive Experience (IX) Services – North America In North America, enterprises are tightly interweaving the growing importance of experience design with their investments in emerging technologies such as generative AI, metaverse, and blockchain.

Service 59

Service Design Marketing Information Technology 59

Perficient Digital Transformation

JANUARY 27, 2023

Enhancing collaboration between development and security teams by supplying a unified view of the software development lifecycle (SDLC) and security risks. Cloud-based service: AppScan on Cloud is a cloud-based service, which allows organizations to perform security testing on demand and eliminates the need to maintain infrastructure.

Software 111

Software Automation Sourcing Regulations 111

Everest Group

SEPTEMBER 7, 2023

ACES Automotive Engineering Services: Navigating the Future of Automotive Landscape The automotive industry is at an inflection point, where global sustainability concerns, increasing consumer demands, and rapid technological advancements have coalesced to propel rapid growth.

Engineering 59

Engineering Service Insurance Software 59

IBM Business Partners

AUGUST 15, 2023

Tata Consultancy Services (TCS) is a global information technology services and consulting company with headquarters in Mumbai, India. TCS has deep expertise in digital and business solutions, engineering, and IT infrastructure services. TCS employs 600,000 people globally and has 150 offices in 46 countries.

Collaborations 58

Collaborations Service Retail Engineering 58

IBM Business Partners

MAY 31, 2024

The new era of generative AI has spurred the exploration of AI use cases to enhance productivity, improve customer service, increase efficiency and scale IT modernization. The post Responsible AI can revolutionize tax agencies to improve citizen services appeared first on IBM Blog.

Government 98

Government Service Administrative Risk Management 98

IBM Services

DECEMBER 14, 2023

As it has become tradition , the team creating the looks back and shares the personal highlights of the year 2023. And just this month, IBM and Meta, together with over 50 founding members and collaborators, launched the AI Alliance. KubeCon – KubeCon + CloudNativeCon North America 2023 was in Chicago this year, my hometown.

Engineering 70

Engineering Accounting Automation Software 70

Perficient Digital Transformation

FEBRUARY 29, 2024

Perficient is excited to announce we’ve won the 2023 Acquia Partner Advocate of the Year Award for North America ! Since 2017, our Acquia practice has demonstrated consistent expertise with Acquia products and cloud hosting services. Perficient has obtained 7+ Acquia Engage awards including our recent 2023 win.

Healthcare 64

Healthcare Regulations Sourcing Flexibility 64

Simplr

MARCH 24, 2023

We here at Simplr believe that within a decade, 90% of today’s customer service inquiries will either be automated or proactively prevented. So without further ado… 2 – Chat will be the dominant customer service channel. Tighter collaboration between Marketing and CX. Let’s get started!

Customer Service 95

Customer Service Service Automation Business Process Outsourcing 95

Perficient Digital Transformation

FEBRUARY 22, 2024

A Brief Look at 2023 Our Salesforce practice showed up big in 2023! We bring the global depth, scale, and industry expertise our larger competitors bring, but with the flexibility and collaboration of our smaller competitors. I’m based in Fargo, ND, but have an amazing, diverse team of consultants across the globe.

Manufacturing 114

Manufacturing Healthcare Flexibility Collaborations 114

Everest Group

APRIL 23, 2024

Insurance Intermediaries Services Amid evolving market dynamics, the insurance intermediary sector is transforming significantly. Concurrently, providers are actively investing in digital capabilities, partnering with InsurTech companies, and enhancing collaboration with intermediaries through a consultative approach.

Insurance 64

Insurance Service BPO Finance 64