Everest Group

NOVEMBER 10, 2023

Digital Interactive Experience (IX) Services – North America In North America, enterprises are tightly interweaving the growing importance of experience design with their investments in emerging technologies such as generative AI, metaverse, and blockchain.

Service 147

Service Design Marketing Information Technology 147

Everest Group

SEPTEMBER 8, 2023

Digital Twin Services Digital twins, virtual replicas of physical products, processes, and systems, are playing an instrumental role in aiding enterprises to reduce downtime, improve product tracking and tracing, and closely monitor asset conditions by simulating diverse scenarios.

Service 130

Service Marketing Research Collaborations 130

Everest Group

SEPTEMBER 7, 2023

ACES Automotive Engineering Services: Navigating the Future of Automotive Landscape The automotive industry is at an inflection point, where global sustainability concerns, increasing consumer demands, and rapid technological advancements have coalesced to propel rapid growth.

Engineering 147

Engineering Service Insurance Software 147

Everest Group

JANUARY 25, 2024

Application Transformation Services Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation.

Service 195

Service Manufacturing Sourcing Engineering 195

31 West

JUNE 1, 2023

In this post, we’ve reviewed the best VPN companies of 2023 based on their features, pricing plans, and other factors. Support and Pricing Its compatibility with different operating systems and 24/7 support representatives that are available at your disposal whenever needed make it one of the most reliable VPN service providers.

Service 130

Service Retail Government Customer Support 130

Everest Group

APRIL 23, 2024

Insurance Intermediaries Services Amid evolving market dynamics, the insurance intermediary sector is transforming significantly. Concurrently, providers are actively investing in digital capabilities, partnering with InsurTech companies, and enhancing collaboration with intermediaries through a consultative approach.

Insurance 162

Insurance Service BPO Finance 162

Everest Group

AUGUST 14, 2023

In-Person event CLINTON GLOBAL INITIATIVE | 2023 September 18-19, 2023 Everest Group’s Eric Simonson , Managing Partner, and Rita N. Soni , Principal Analyst for Impact Sourcing and Sustainability, will attend the Clinton Global Initiative 2023 meeting on September 18-19 in New York City.

Impact Sourcing 130

Impact Sourcing Sourcing Government Research 130

Everest Group

APRIL 26, 2023

WEBINAR Building a Collaborative, Agile and Resilient Supply Chain With Data & Analytics April 26, 2023 11:00 AM PST | 11:30 PM IST Catch Everest Group Partner, Shirley Hung as she joins an expert panel to dive into the latest trends and best practices in digital transformation.

Collaborations 130

Collaborations Analytics Marketing Service 130

Everest Group

APRIL 27, 2023

This segment has seen the presence of a number of solution providers offering wide-ranging reward catalogs, redemption services, and robust SaaS-based platforms that are configurable and can be integrated with collaborative tools, HRIS systems, and other platforms to meet the unique needs of each client.

Marketing 130

Marketing Research Collaborations Service 130

31 West

FEBRUARY 3, 2023

Customer service software lets you streamline service desk operations and deliver consistent and quality service. You can work with an internal support team or an outsourcing IT service desk provider ; these solutions can help you get the best out of your teams while creating a positive customer experience.

Software 130

Software Customer Support Administrative Automation 130

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Sales 130

31 West

JANUARY 23, 2023

The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. The software facilitates seamless collaboration between support teams. The issues can be resolved faster with a self-service portal.

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. Customer service software is one such solution you can consider. It empowers employees with tools and apps that let them troubleshoot, collaborate and resolve issues more quickly. It is a service-first CRM company. What is Zendesk? What is ManageEngine?

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

31 West

JANUARY 30, 2023

Customer service is one of the main building blocks of businesses today. So, if you are looking to optimize your service desk, employing customer service software would be a good option. The two-customer service software we will be exploring are Zendesk and ServiceNow. Zendesk: What is it?

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

Everest Group

AUGUST 31, 2023

Service providers are expected to play a vital role in meeting the unique needs of customers in the strategic SAP mid-market. Discover the five customer priority areas where service providers can make a difference in this blog. SAP expects the mid-market to be a large contributor to meet its revised growth forecast of 8.3%

Marketing 147

Marketing Service Sourcing Flexibility 147

Premier BPO

SEPTEMBER 8, 2023

SOCAP Fall 2023: What to Expect This Symposium SOCAP is back again, this time celebrating its 50th Anniversary under the banner: Celebrating our past, embracing our future. Power, The Future of the Contact Center with Mark Miller, Practice Leader, Customer Service Advisory J.D.

Co-Sourcing 130

Co-Sourcing BPO Retail Advisory 130

31 West

JANUARY 26, 2023

From ticket automation to automated alerts, the solution handles your IT services without manual intervention. Jira’s service desk is a highly efficient and flexible tool for IT businesses or large enterprises. It automates your entire workflow, offering easy management services. SysAid vs Jira: Which One is Best?

Right-Sizing 130

Right-Sizing Software Automation Design 130

Everest Group

SEPTEMBER 17, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – APAC In 2023, the APAC region’s Customer Experience Management (CXM) market witnessed moderate growth, fueled by the adoption of omnichannel solutions, generative AI, and cloud services and the evolving social media landscape.

Management 130

Management E-Commerce Service Retail 130

31 West

JANUARY 25, 2023

The self-service portal of ServiceNow is for users having simple issues, like forgotten passwords or asset upgrades. This SaaS product delivers an excellent user experience and serves as a one-stop platform for all service management tasks. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

Premier BPO

SEPTEMBER 21, 2023

The widespread forum serves as a go-to consumer service & customer care platform in the U.S. It provides collaborative opportunities for industry leaders, businesses, professionals, and members of SOCAP International alike. They highlight the effectiveness of offshore outsourcing in achieving high-quality results.

BPO 130

BPO Co-Sourcing Customer Service Collaborations 130

31 West

JANUARY 20, 2023

What is Jira Service Desk? Jira is an IT service management tool that simplifies all IT-related operations and empowers employees to focus on tasks that are more important than addressing individual user requests. More than 65,000 businesses use Jira Service Desk to automate their IT operations worldwide.

Software 130

Software Automation Out-Tasking Design 130

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. The product is a complete customer service solution.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Software 130

Premier BPO

MAY 16, 2023

The exhibition covered various aspects of customer support, CX, UX, Channel Partnering, Cyber, Data & Smart Security, and Collaboration Technology. The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations.

Co-Sourcing 130

Co-Sourcing BPO Call Center Customer Support 130

Everest Group

APRIL 5, 2023

Virtual Roundtable Top Priorities for Life Science GBS Organizations in 2023: Scaling R&D Capabilities April 05, 2023 | 9:30 am EDT | 7 PM IST Life Sciences GBS organizations today have evolved into strategic partners for their enterprises, driving both operational and technological advancements.

Nearshoring 130

Nearshoring Offshoring Sourcing Collaborations 130

Everest Group

JANUARY 17, 2024

The industry is experiencing a surge in collaborations and partnerships among payment integrity solution providers, healthcare organizations, and regulatory bodies to create robust ecosystems that foster innovation. LEARN MORE ABOUT Top Service Providers

Healthcare 173

Healthcare Collaborations Analytics Marketing 173

Premier BPO

JUNE 14, 2024

Data security should be a top priority as the partner should have robust security protocols and follow necessary regulations regarding its service area. million in 2023, a 15% increase over the last three years 3. Their customer service, crucial for building brand loyalty, failed to meet expectations.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

31 West

MARCH 6, 2023

According to Salesforce, quality customer service would be the way to achieve this business goal. If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. About Jira Jira Service Management is a product offered by Atlassian.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

31 West

FEBRUARY 10, 2023

But which service solution should you opt for? A Brief Introduction to Jira Atlassian offers several ITSM products, one of them being Jira Service Management. Under request management, you can manage your service desk, customize request forms, unify requests, set SLAs, build a self-service portal, and dive into customer reports.

Sales 130

Sales Customer Support Customer Service Service 130

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. Customer expectations are constantly changing.

Service 130

Service Customer Service Sales Out-Tasking 130

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

31 West

FEBRUARY 27, 2023

In this post, we have discussed the 10 popular remote support software you can use in 2023 for enhanced productivity and easier IT management. It’s perfect for business owners and IT service desks that need a centralized unit to manage remote devices connected to your business network. Let’s take a look.

Software 130

Software Flexibility Automation Administrative 130

Premier BPO

OCTOBER 9, 2023

In the fast-paced world of customer service and contact centers, staying ahead of the curve is essential for success. Dedicate focused time to immerse yourself in the realm of contact centers and customer service, catapulting your contact center strategy towards excellence. Ready to take the first step towards outsourcing success?

BPO 130

BPO Co-Sourcing Outsourcing Customer Service 130

Groove Technology

DECEMBER 14, 2022

Significantly increasing from 2022 to 2023 by 0.3% more, with 5206,9 million users globally in 2023. The number of mobile app downloads is anticipated to increase by 24 billion in 2023 when compared to 2022. Top significant trends for mobile app development in 2023. Heavy use of applications on smartphones. More AR apps.

Retail 130

Retail Design Marketing Banking 130

Everest Group

SEPTEMBER 21, 2023

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. Who should attend?

Shared Services 147

Shared Services Sourcing Sales Collaborations 147

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Everest Group

DECEMBER 7, 2023

While Generative Artificial Intelligence was a major focus at the recent Amazon Web Services (AWS) annual user conference in Las Vegas, other important themes stood out to our analyst team. Read on for our analysis of the trends to pay attention to from AWS re:Invent 2023. Since attending AWS re:Invent from Nov. 27 to Dec. resellers).

Right-Sizing 173

Right-Sizing Collaborations Service Marketing 173