31 West

JANUARY 23, 2023

The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. The software facilitates seamless collaboration between support teams. The issues can be resolved faster with a self-service portal.

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

Everest Group

SEPTEMBER 27, 2023

Digital Workplace Services – North America Rapid workplace changes are driving transformations, and the upcoming years will be significant for the digital workplace. Realizing this goal requires collaboration with suitable providers. Providers are enhancing their capabilities to aid enterprises in workplace engagements.

Service 59

Service Manufacturing Banking Marketing 59

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Everest Group

JUNE 7, 2023

Enterprise Blockchain Services PEAK Matrix® Assessment Enterprises are increasingly adopting distributed ledger technology to enhance the privacy, accountability, effectiveness, and confidence of their transactions and engagements with clients, associates, and shareholders.

Service 52

Service Banking Collaborations Government 52

31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. Customer service software is one such solution you can consider. It empowers employees with tools and apps that let them troubleshoot, collaborate and resolve issues more quickly. It is a service-first CRM company. What is Zendesk? What is ManageEngine?

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

31 West

JANUARY 30, 2023

Customer service is one of the main building blocks of businesses today. So, if you are looking to optimize your service desk, employing customer service software would be a good option. The two-customer service software we will be exploring are Zendesk and ServiceNow. Zendesk: What is it?

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

Everest Group

SEPTEMBER 8, 2023

Digital Twin Services Digital twins, virtual replicas of physical products, processes, and systems, are playing an instrumental role in aiding enterprises to reduce downtime, improve product tracking and tracing, and closely monitor asset conditions by simulating diverse scenarios.

Service 52

Service Marketing Research Collaborations 52

31 West

JANUARY 26, 2023

From ticket automation to automated alerts, the solution handles your IT services without manual intervention. Jira’s service desk is a highly efficient and flexible tool for IT businesses or large enterprises. It automates your entire workflow, offering easy management services. SysAid vs Jira: Which One is Best?

Right-Sizing 130

Right-Sizing Software Automation Design 130

Everest Group

NOVEMBER 10, 2023

Digital Interactive Experience (IX) Services – North America In North America, enterprises are tightly interweaving the growing importance of experience design with their investments in emerging technologies such as generative AI, metaverse, and blockchain.

Service 59

Service Design Marketing Information Technology 59

Everest Group

AUGUST 31, 2023

Life Sciences Smart Manufacturing Services In the past, the manufacturing industry primarily focused on designing standardized manufacturing procedures and managing labor and mechanical systems. The pandemic, regulatory frameworks, and the drive for operational excellence are now propelling the adoption of smart manufacturing services.

Manufacturing 59

Manufacturing Service Analytics Marketing 59

31 West

JANUARY 25, 2023

The self-service portal of ServiceNow is for users having simple issues, like forgotten passwords or asset upgrades. This SaaS product delivers an excellent user experience and serves as a one-stop platform for all service management tasks. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

31 West

JANUARY 20, 2023

What is Jira Service Desk? Jira is an IT service management tool that simplifies all IT-related operations and empowers employees to focus on tasks that are more important than addressing individual user requests. More than 65,000 businesses use Jira Service Desk to automate their IT operations worldwide.

Software 130

Software Automation Out-Tasking Design 130

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. The product is a complete customer service solution.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Flexibility 130

Everest Group

JUNE 26, 2023

To achieve these objectives, healthcare providers are forging robust partnerships within ecosystems, collaborating with top third-party providers, developing innovative technological solutions, and implementing novel approaches such as Business-Process-as-a-Service (BPaaS) and provider solutions for service delivery.

Healthcare 96

Healthcare Analytics Administrative Marketing 96

31 West

MARCH 6, 2023

According to Salesforce, quality customer service would be the way to achieve this business goal. If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. About Jira Jira Service Management is a product offered by Atlassian.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Vilmate

JULY 22, 2024

We’re well-versed in the pros and cons of remote collaboration and can help determine whether it’s the right fit for your business. You may find this useful: Our services – Dedicated Team A remote team is a group of individuals who work from different locations toward a common goal.

Collaborations 52

Collaborations Out-Tasking Right-Sizing Reduced Overhead 52

31 West

FEBRUARY 10, 2023

But which service solution should you opt for? A Brief Introduction to Jira Atlassian offers several ITSM products, one of them being Jira Service Management. Under request management, you can manage your service desk, customize request forms, unify requests, set SLAs, build a self-service portal, and dive into customer reports.

Sales 130

Sales Customer Support Customer Service Service 130

Everest Group

SEPTEMBER 7, 2023

ACES Automotive Engineering Services: Navigating the Future of Automotive Landscape The automotive industry is at an inflection point, where global sustainability concerns, increasing consumer demands, and rapid technological advancements have coalesced to propel rapid growth.

Engineering 59

Engineering Service Insurance Software 59

31 West

FEBRUARY 27, 2023

In this post, we have discussed the 10 popular remote support software you can use in 2023 for enhanced productivity and easier IT management. It’s perfect for business owners and IT service desks that need a centralized unit to manage remote devices connected to your business network. Let’s take a look.

Software 130

Software Flexibility Automation Administrative 130

IBM Business Partners

AUGUST 15, 2023

Tata Consultancy Services (TCS) is a global information technology services and consulting company with headquarters in Mumbai, India. TCS has deep expertise in digital and business solutions, engineering, and IT infrastructure services. TCS employs 600,000 people globally and has 150 offices in 46 countries.

Collaborations 58

Collaborations Service Retail Engineering 58

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The market size for outsourcing services is witnessing significant growth. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Groove Technology

DECEMBER 14, 2022

Significantly increasing from 2022 to 2023 by 0.3% more, with 5206,9 million users globally in 2023. The number of mobile app downloads is anticipated to increase by 24 billion in 2023 when compared to 2022. Top significant trends for mobile app development in 2023. Heavy use of applications on smartphones. More AR apps.

Retail 130

Retail Design Marketing Banking 130

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Everest Group

AUGUST 14, 2023

In-Person event CLINTON GLOBAL INITIATIVE | 2023 September 18-19, 2023 Everest Group’s Eric Simonson , Managing Partner, and Rita N. Soni , Principal Analyst for Impact Sourcing and Sustainability, will attend the Clinton Global Initiative 2023 meeting on September 18-19 in New York City.

Impact Sourcing 52

Impact Sourcing Sourcing Government Research 52

31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates. Training should cover all aspects of the institution’s services and resources.

Customer Service 130

Customer Service Service Call Center Administrative 130

Perficient Digital Transformation

APRIL 26, 2023

Then mark your calendars for the upcoming ServiceNow Knowledge Conference 2023! This year’s conference promises to be bigger and better than ever, focusing on knowledge sharing, innovation, and collaboration. Don’t miss this unparalleled opportunity to learn, connect, and collaborate with fellow ServiceNow enthusiasts.

Collaborations 98

Collaborations Customer Service Automation Service 98

Everest Group

JANUARY 25, 2024

Application Transformation Services Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation.

Service 78

Service Manufacturing Sourcing Engineering 78

Perficient Digital Transformation

MARCH 1, 2024

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. Forrester published The Adobe Services Landscape, Q1 2024 report to help B2C marketing executives investigate potential partners. So where do marketing leaders start?

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

Perficient Digital Transformation

FEBRUARY 29, 2024

Perficient is excited to announce we’ve won the 2023 Acquia Partner Advocate of the Year Award for North America ! Since 2017, our Acquia practice has demonstrated consistent expertise with Acquia products and cloud hosting services. Perficient has obtained 7+ Acquia Engage awards including our recent 2023 win.

Healthcare 64

Healthcare Regulations Sourcing Flexibility 64

IBM Services

DECEMBER 14, 2023

As it has become tradition , the team creating the looks back and shares the personal highlights of the year 2023. And just this month, IBM and Meta, together with over 50 founding members and collaborators, launched the AI Alliance. KubeCon – KubeCon + CloudNativeCon North America 2023 was in Chicago this year, my hometown.

Engineering 70

Engineering Accounting Automation Software 70

Magellan Solutions

NOVEMBER 10, 2023

Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. billion in revenue by 2023, experiencing a significant increase from the previous year. billion in total investment pledges from January to September 2023.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Everest Group

APRIL 23, 2024

Insurance Intermediaries Services Amid evolving market dynamics, the insurance intermediary sector is transforming significantly. Concurrently, providers are actively investing in digital capabilities, partnering with InsurTech companies, and enhancing collaboration with intermediaries through a consultative approach.

Insurance 64

Insurance Service Finance BPO 64

Everest Group

SEPTEMBER 17, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – APAC In 2023, the APAC region’s Customer Experience Management (CXM) market witnessed moderate growth, fueled by the adoption of omnichannel solutions, generative AI, and cloud services and the evolving social media landscape.

E-Commerce 52

E-Commerce Management Service Retail 52

Everest Group

SEPTEMBER 28, 2023

Service providers responded by prioritizing upskilling, bridging the skills gap, and promoting inclusive talent acquisition. Their initiatives included targeted outreach, inclusive job descriptions, unbiased screening, and collaboration with Diversity, Equity, and Inclusion (DEI) organizations.

Human Resources 64

Human Resources Streamline Operations Marketing Engineering 64

31 West

SEPTEMBER 20, 2023

Consisting of dozens of exciting features and excellent platform support, OneDrive has become a leading cloud storage service. In this detailed OneDrive guide, we will be sharing everything you should know about Microsoft’s storage service and how it outperforms Google Drive and other competitors. Let’s begin.

Accounting 130

Accounting Right-Sizing Collaborations Cybersecurity 130

Everest Group

APRIL 26, 2023

WEBINAR Building a Collaborative, Agile and Resilient Supply Chain With Data & Analytics April 26, 2023 11:00 AM PST | 11:30 PM IST Catch Everest Group Partner, Shirley Hung as she joins an expert panel to dive into the latest trends and best practices in digital transformation.

Collaborations 52

Collaborations Analytics Marketing Service 52

Vilmate

JANUARY 18, 2024

The year 2023 was quite dramatic, full of events, expectations, ups and downs, and didn’t leave us bored even for a moment. So, regarding the revenue and the volume of provided services, we haven’t lost positions. Secondly, we launched Awarebee in 2023. Vilmate has shown quite stable results despite certain turbulences.

Nearshoring 52

Nearshoring Flexibility Software Collaborations 52