Raya Contact Center

MARCH 21, 2023

In addition, it oversaw various CSR projects that focused on the environment, community development, and social impact sourcing, to mention a few. “In The 2023 judges panel is led by IAOP CEO, Debi Hamill and included Daniel Beimborn, Professor, Frankfurt School of Finance & Management, Mary D.

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

IBM Services

DECEMBER 15, 2023

Open-source artificial intelligence (AI) refers to AI technologies where the source code is freely available for anyone to use, modify and distribute. Open-source AI projects and libraries, freely available on platforms like GitHub, fuel digital innovation in industries like healthcare, finance and education.

Sourcing 69

Sourcing Out-Tasking Research Collaborations 69

Everest Group

APRIL 25, 2023

WEBINAR Are you considering agile sourcing? April 25, 2023 4:30 AM EST | 9:30 AM BST Join Everest Group Partner, David Rickard , on the 25th April at 09:30AM – 11:00AM in this virtual event as the panel looks at examples of those who have successfully implemented agile sourcing and the challenges they have faced along the way.

Sourcing 52

Sourcing Collaborations Flexibility 52

Perficient Digital Transformation

FEBRUARY 29, 2024

Perficient is excited to announce we’ve won the 2023 Acquia Partner Advocate of the Year Award for North America ! Perficient has obtained 7+ Acquia Engage awards including our recent 2023 win. Our collaboration with Acquia has been central to our success, enabling us to help drive exceptional outcomes.

Healthcare 64

Healthcare Regulations Sourcing Flexibility 64

Groove Technology

MAY 19, 2024

As a result, the Philippines is an ideal location for establishing offshore teams for international enterprises, facilitating smoother collaboration and communication. This makes the Philippines a top choice for sourcing English-speaking IT professionals, ensuring clear and effective communication for international clients.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Everest Group

AUGUST 14, 2023

In-Person event CLINTON GLOBAL INITIATIVE | 2023 September 18-19, 2023 Everest Group’s Eric Simonson , Managing Partner, and Rita N. Soni , Principal Analyst for Impact Sourcing and Sustainability, will attend the Clinton Global Initiative 2023 meeting on September 18-19 in New York City.

Impact Sourcing 52

Impact Sourcing Sourcing Government Research 52

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 64

Service Cybersecurity Regulations Government 64

Everest Group

APRIL 16, 2023

EVENT SIG PROCUREMENT TECHNOLOGY SUMMIT 2023: Controlling the Sprawl: A Template for Managing Your IT Tail April 16-19, 2023 Everest Group is a proud sponsor of SIG’s 2023 Procurement Technology Summit, taking place from April 16 – 19, 2023, at the Omni Amelia Island Resort in Amelia Island, FL.

Sourcing 52

Sourcing Collaborations Efficiency Marketing 52

Perficient Digital Transformation

MARCH 6, 2023

The SCOPE Summit for Clinical Ops Executives is an annual conference to drive collaboration and innovation in the clinical research community. Pharma companies are leading and delivering solutions, and they want findings and results to be open source. They are even open to collaborating with other pharma companies.

Collaborations 64

Collaborations Regulations Research Sourcing 64

Everest Group

NOVEMBER 15, 2023

virtual roundtable Modernizing the Strategic Sourcing Process with Technology November 15, 2023 | 10:30 AM EST | 9 PM IST Join industry thought leaders and stakeholders for an engaging virtual roundtable discussion on how to drive meaningful impact in outsourced services spend through digitalization and modern sourcing practices.

Strategic Sourcing 52

Strategic Sourcing Sourcing Collaborations Outsourcing 52

Hyland

SEPTEMBER 16, 2022

Open source for the win. A famous developer of open source software for enterprise IT has been unlocking the potential of its Alfresco platform since 2008. Collaboration activation. Teams across our Product and Commercial organizations are collaborating to enhance upgrade processes. Save the date for CommunityLIVE 2023.

Banking 105

Banking Healthcare Collaborations Sourcing 105

Everest Group

SEPTEMBER 28, 2023

Their initiatives included targeted outreach, inclusive job descriptions, unbiased screening, and collaboration with Diversity, Equity, and Inclusion (DEI) organizations. Technology played a pivotal role as digital platforms and tools streamlined operations, improved candidate sourcing, and enhanced workforce management.

Human Resources 64

Human Resources Streamline Operations Marketing Engineering 64

Everest Group

SEPTEMBER 27, 2023

Realizing this goal requires collaboration with suitable providers. It marks the third wave of value-centric transformation, with enterprises adopting a fully digital future of work and prioritizing improved employee experience, value realization, productivity, cost efficiency, and workplace cohesion.

Service 59

Service Manufacturing Banking Marketing 59

Future of Sourcing

JULY 28, 2023

Innovations in Sustainability Dräeger – Using Smart Processes to Create Resilient Supply Chains SAP / DSM - Firmenich – How Royal DSM and SAP Digitalized Global Procurement Processes for Strategic Source-to-Pay Capabilities and Sustainability Safety Projects International, Inc.

Facilities Management 52

Facilities Management Robotics Process Automation Retail Strategic Sourcing 52

Everest Group

AUGUST 31, 2023

As the industry receives investments in smart manufacturing, providers are assuming the role of end-to-end digital transformation partners by collaboratively developing solutions to assist enterprises in their digital journeys.

Manufacturing 59

Manufacturing Service Analytics Marketing 59

Groove Technology

OCTOBER 1, 2024

trillion by 2023. Let's explore two prominent types: Multi-Sourcing Multi-sourcing involves using multiple service providers for different aspects of a business function. Gartner reports that 71% of organizations are considering multi-sourcing strategies. According to Beroe Inc.,

Software 130

Software Outsourcing Nearshoring Offshoring 130

Everest Group

SEPTEMBER 7, 2023

The study is based on RFI responses from service providers, interactions with their automotive engineering leadership, client reference checks, and ongoing analysis of the engineering services market.

Engineering 59

Engineering Service Insurance Software 59

Everest Group

NOVEMBER 10, 2023

Moreover, experience design is extending its influence on partners, as efficient and user-friendly interfaces are becoming the linchpin for successful collaboration and mutual growth. As the narrative evolves, North American society is prioritizing sustainability and ethical business practices.

Service 59

Service Design Marketing Information Technology 59

SEBPO

APRIL 18, 2023

The 2023 IAOP GO100 recognizes the world’s best service providers and advisors from industries including business process outsourcing, real estate and capital asset management, manufacturing and logistics, facility services, and information technology.

Global Outsourcing 98

Global Outsourcing Outsourcing Outsourcing Professionals Selective Outsourcing 98

Magellan Solutions

NOVEMBER 10, 2023

Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. billion in revenue by 2023, experiencing a significant increase from the previous year. billion in total investment pledges from January to September 2023.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Everest Group

JANUARY 25, 2024

In response to these evolving expectations, providers are enhancing their offerings through strategic collaborations with technology and platform providers. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

Service 78

Service Manufacturing Sourcing Engineering 78

IBM Services

APRIL 22, 2024

That means making more sustainable choices about how models are built, trained, and used, where processing occurs, what infrastructure is used, and how open and collaborative we are along the way.” In our 2023 Impact Report , we reported that 70.6% In our 2023 Impact Report , we reported that 70.6%

Government 95

Government Design Engineering Manufacturing 95

Capgemini

MARCH 13, 2023

what we learned at mwc Barcelona 2023 Vaibhav Mahajan 14 Mar 2023 Facebook Twitter Linkedin Mobile World Congress 2023 (MWC 2023), the biggest telecom festival of the world was organized by GSMA in Barcelona a few days ago. Here are our key takeaways from MWC 2023.

Co-Sourcing 52

Co-Sourcing Collaborations Efficiency Automation 52

IBM Services

FEBRUARY 19, 2024

The challenges continue: one 2023 survey found 44% of companies had to make changes in the past year due to issues with their supply chain footprint, and 49% said supply chain disruptions had caused planning problems. A supply chain control tower can connect many sources of data-driven information and improve end-to-end visibility.

Supply Chain Management 86

Supply Chain Management Management Inventory Management Analytics 86

IBM Services

FEBRUARY 20, 2024

The collaboration is currently focused on building an AI-powered foundation model to make climate and weather applications faster and more accurate. According to the European Union climate monitor Copernicus, 2023 was the warmest year on record—nearly 1.48 World Economic Forum, March 16, 2023. IPCC, 2023.

Research 119

Research Design Administrative Government 119

Capgemini

JUNE 1, 2023

CUSTOMER CENTRICITY: A PROVEN SOURCE OF REVENUE Vinay Patel 01 June 2023 Facebook Twitter Linkedin Customer centricity might seem like a secondary concern for banks – but it isn’t. This may involve redesigning internal processes, the target operating model (ToM), and policies to support better customer experiences.

Sourcing 52

Sourcing Banking Analytics Reduced Costs 52

IBM Business Partners

MAY 25, 2023

In 2023 alone, IBM Consulting has interacted with more than 100 clients and completed dozens of engagements infusing generative AI alongside classical machine learning AI strategies. IDC 1 estimates the AI Services market will grow from approximately $36 billion USD in 2023 to approximately $65 billion USD in 2026.

Research 99

Research Collaborations Finance Customer Service 99

Capgemini

JANUARY 17, 2023

YOUR 2023 DATA STRATEGY IN FOUR RESOLUTIONS Sabina Shaikh 17 Jan 2023. Following a volatile year in the market, you can get ahead of your 2023 plans and see where your organization can improve processes, bring on new tools, and set goals that make sense for your team. EMBRACE OPEN – SOURCE AI AND OPEN STANDARDS.

Streamline Operations 52

Streamline Operations Flexibility Sourcing Regulations 52

IBM Services

FEBRUARY 8, 2024

The World Bank recently launched an initiative, in collaboration with NASA and the European Space Agency, to collect and organize satellite-based measurements of concentrations of greenhouse gases in the atmosphere. Copernicus, Europe’s climate monitoring agency, declared 2023 to be the warmest year on record. June 9, 2023.

Co-Sourcing 100

Co-Sourcing Banking Research Collaborations 100

Amzur

FEBRUARY 8, 2023

IT priorities of business leaders in 2023: Here are the key priorities of business leaders in 2023: 1. Speed and hyper-growth: In 2023, the demand for the speed with which we deploy disruptive new technologies and deliver what the business needs for new opportunities have increased more than ever.

Robotics Process Automation 56

Robotics Process Automation Automation Healthcare Manufacturing 56

Everest Group

APRIL 5, 2023

Virtual Roundtable Top Priorities for Life Science GBS Organizations in 2023: Scaling R&D Capabilities April 05, 2023 | 9:30 am EDT | 7 PM IST Life Sciences GBS organizations today have evolved into strategic partners for their enterprises, driving both operational and technological advancements.

Nearshoring 52

Nearshoring Offshoring Sourcing Collaborations 52

Mattsen Kumar

AUGUST 6, 2024

8 Amazing Workforce Management Trends You Must Know Source: The Business Blocks The statistics clearly show a significant boost in the usage and growth of WFM software solutions. Companies invest in reliable hardware such as laptops and monitors, software like VPNs, collaboration tools, and customized services. Source ) 2.

Management 98

Management Sourcing Software Labor Costs 98

Everest Group

MARCH 23, 2023

Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Why is impact sourcing so critical today? The impact sourcing ecosystem plays a critical role in helping these individuals. What is impact sourcing?

Impact Sourcing 52

Impact Sourcing Sourcing Co-Sourcing Government 52

Premier BPO

MAY 16, 2023

The exhibition covered various aspects of customer support, CX, UX, Channel Partnering, Cyber, Data & Smart Security, and Collaboration Technology. Providing a unique perspective on how the changing business landscape requires a partnership mentality, Premier BPO COO, Dave Shapiro highlighted how co-sourcing fits the narrative.

Co-Sourcing 52

Co-Sourcing BPO Call Center Customer Support 52

Everest Group

APRIL 27, 2023

This segment has seen the presence of a number of solution providers offering wide-ranging reward catalogs, redemption services, and robust SaaS-based platforms that are configurable and can be integrated with collaborative tools, HRIS systems, and other platforms to meet the unique needs of each client.

Marketing 52

Marketing Research Collaborations Sourcing 52

Customer Serv Outsource Smarter

DECEMBER 16, 2022

And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? and we anticipate this will continue throughout 2023. have increased into the $35-$45+ range in 2022, and we expect 2023 will be no different. For BPOs to be successful in 2023, they must strive for a “best-place-to-work” culture.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

IBM Services

NOVEMBER 6, 2023

As we head into KubeCon 2023, we’ve identified several trends to watch around serverless. While some serverless technology is proprietary and creates vendor lock-in, recently there have been more serverless solutions built on open-source technologies such as Kubernetes, Istio, knative and Paketo.

Engineering 119

Engineering Sourcing Flexibility Research 119