31 West

MARCH 6, 2023

If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. These solutions help implement ITSM practices, centralize the workspace for your internal or outsourced IT help desk , and improve efficiency with collaboration tools and integrations.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Hyland

NOVEMBER 21, 2022

Hyland customers’ top technology priorities for 2023. Achieve your 2023 goals. Most organizations are in the thick of finalizing their 2023 plans, which means — hopefully — they’ve spent a good deal of time listening to team members and pinpointing exactly what the must-accomplish projects are. Let’s dig in.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

Everest Group

AUGUST 9, 2023

With diverse use cases spanning business functions and verticals, task mining proves instrumental in achieving cost savings, operational efficiencies, and elevating employee experience. Technology providers are continuously evolving, enhancing their product capabilities, features, and functionalities.

Automation 52

Automation Managed Services Analytics Research 52

Everest Group

OCTOBER 7, 2023

Cost reduction has once again become the foremost reason for outsourcing, along with the pursuit of operational efficiency to achieve improved business results. Additionally, there have also been delays in decision making from key enterprise leaders for handing out transformational projects.

Insurance 64

Insurance Human Resources Payroll Outsourcing 64

Everest Group

OCTOBER 12, 2023

RPA provides a host of benefits to enterprises, including improved operational efficiency, enhanced customer and employee experience, and a workforce engaged in strategic activities. This transformative technology is reshaping the RPA space in profound ways, offering unprecedented capabilities to automate complex and cognitive tasks.

Robotics Process Automation 72

Robotics Process Automation Automation Payroll Healthcare 72

Everest Group

NOVEMBER 30, 2022

Top Process Orchestration Technology Providers Process Orchestration helps business users design, manage, and monitor end-to-end business processes. Recognizing market needs, technology providers are also evolving rapidly in terms of their product capabilities, features, and functionalities. Our Thinking. Learn More.

Software 98

Software Marketing Research Outsourcing 98

Mercans

MAY 3, 2023

Fresh from being recognised as Global Leader by NelsonHall and Star Performer by Everest Group, Mercans is proud to announce that it has been nominated in two categories at the Global Payroll Awards 2023. The awards recognize excellence in payroll management and celebrate organizations that have made significant contributions to the field.

Payroll 52

Payroll Regulations Reduced Costs Software 52

Everest Group

SEPTEMBER 28, 2023

Technology played a pivotal role as digital platforms and tools streamlined operations, improved candidate sourcing, and enhanced workforce management. AI-powered candidate matching and online talent marketplaces gained prominence, providing efficient ways to connect employers with contingent workers.

Human Resources 64

Human Resources Streamline Operations Marketing Engineering 64

Everest Group

OCTOBER 5, 2023

This includes functions such as call summarization and recommendations for next-best actions, further enhancing their ability to deliver exceptional customer service and operational efficiency.

Supply Chain Management 52

Supply Chain Management Streamline Operations Research Marketing 52

Everest Group

JUNE 9, 2023

Process mining offers the potential to enhance operational efficiency, ensure process governance and compliance, and elevate the customer experience. The process mining market is gaining strong momentum globally and finding diverse applications across business functions and industries.

Outsourcing 52

Outsourcing Government Marketing Research 52

Everest Group

MARCH 29, 2023

Digital Commerce Platform PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 21 technology providers on the Digital Commerce Platform PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

E-Commerce 52

E-Commerce Right-Sizing Insurance Finance 52

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Invedus

FEBRUARY 27, 2023

Advantages of Outsourcing Payroll Services Significant cost savings Hiring an in-house payroll team can be expensive, as it requires hiring and training new staff and investing in technology and software. Outsourcing payroll services can eliminate these costs while providing access to a team of experts who can manage payroll more efficiently.

Payroll 52

Payroll Outsourcing Regulations Administrative 52

Everest Group

JANUARY 16, 2024

Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency. These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly.

Retail 69

Retail E-Commerce Service Sourcing 69

Perficient Digital Transformation

JANUARY 27, 2023

Improving the speed and efficiency of software delivery by automating security tasks and reducing manual processes. Remediation guidance: Veracode provides automated remediation guidance to help organizations fix vulnerabilities quickly and efficiently.

Software 111

Software Automation Sourcing Regulations 111

Mattsen Kumar

AUGUST 27, 2024

In the ever-evolving landscape of business finance, efficient account receivables management (ARM) remains crucial for maintaining healthy cash flow and ensuring the financial stability of an organization. Embracing Automation and AI Automation and AI are revolutionizing the field of account receivable management services.

Finance 52

Finance Accounting Management Analytics 52

IBM Business Partners

JUNE 11, 2024

In November 2023, Broadcom finalized its acquisition (link resides outside ibm.com) of VMware for USD 69 billion, with an aim to enhance its multicloud strategy. Central to this offering are Red Hat® OpenShift® Service on AWS (ROSA) and OpenShift Virtualization.

Design 66

Design Managed Services Manufacturing Efficiency 66

Everest Group

SEPTEMBER 30, 2024

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future. Similarly, in 2023, Gloplax and KPMG formed a partnership to better serve their clients in the GCC setup space.

Supply Chain Management 59

Supply Chain Management Collaborations Advisory Nearshoring 59

Everest Group

MAY 14, 2024

NextWealth offers services in AI/Machine Learning (AI/ML), Information Technology (IT) services , and Business Process Services (BPS) under a managed services model to a diverse set of clients in tech, e-commerce, fintech, banking, financial services and insurance (BFSI), and healthcare , among others.

Impact Sourcing 64

Impact Sourcing Sourcing E-Commerce Jobbing 64

Everest Group

FEBRUARY 28, 2023

Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services.

Collaborations 52

Collaborations Service Marketing Automation 52

Everest Group

JANUARY 18, 2024

Despite the global economic turndown, enterprises widely adopted AI in 2023, with generative AI playing a substantial role, according to a survey of CIOs conducted by Everest Group and Yates Ltd. Our areas of focus include enterprise networks, software, managed services, end user services and automation.

Research 64

Research Government Retail Healthcare 64

Amzur

OCTOBER 8, 2024

As organizations move towards cloud computing, containerization has emerged as a transformative technology, allowing businesses to encapsulate, deploy, and manage applications with unprecedented efficiency. million from 2023 to 2031. This leads to higher operational costs and reduced efficiency.

Healthcare 87

Healthcare Automation Efficiency Flexibility 87

Perficient Digital Transformation

JULY 25, 2023

Oracle CloudWorld returns to Las Vegas September 18-21, 2023 and promises to be bigger and better than ever. Oracle Cloud set global operating efficiencies and process standards and reduced IT spend. Be a part of the global Oracle community and gather with other customers and partners to network and learn. billion in revenue.

Supply Chain Management 52

Supply Chain Management Inventory Management Accounting Finance 52

Metasource

OCTOBER 14, 2024

With a digital mailroom, you send all your mail and emails to a secure partner who, using a mix of advanced technologies and business process management services, sorts them, converts them into the proper digital format, accurately captures data from them, and delivers the digital files to the appropriate recipients.

Automation 52

Automation Management Out-Tasking Labor Costs 52

Premier BPO

JUNE 7, 2024

With experienced external partners, your business can unlock best practices that streamline your processes for improved efficiency, scalability, and exceptional customer service. A two-tiered support structure with Level 1 and 2 technicians for efficient resolution and escalation of issues helped to enhance communication.

Outsourcing 72

Outsourcing Co-Sourcing BPO Operational Costs 72

Everest Group

DECEMBER 7, 2023

Leading enterprises have started joining forces with tech players and service providers to track and enhance energy efficiency in operations, paving the way for a sustainable energy transition. Yet, key players are actively investing in cutting-edge technologies to drive energy efficiency for their clients.

Regulations 69

Regulations Efficiency Sourcing Marketing 69

31 West

SEPTEMBER 22, 2022

It would be best if you had people who are self-starters, level-headed, and able to manage tickets efficiently. Automating tasks does not only help your employees, but they standardize workflows and services offered. And the numbers will continue to grow in 2023. But hand-holding is not possible in a virtual environment.

Service 130

Service Outsourcing Automation Flexibility 130

Zinnov

NOVEMBER 5, 2024

Improving Patient Care and Outcomes Problem : Improving operational efficiency is no longer enough—there’s a growing demand to demonstrate how technology can directly enhance patient outcomes and experiences. However, many existing IT systems were designed with administrative efficiency in mind, not patient-centered care.

Healthcare 59

Healthcare Cybersecurity Data Entry Regulations 59

Simplr

JULY 14, 2023

Simplr’s third webinar in the ChatGPT Webinar Series took place on July 12, 2023 and featured Simplr’s Head of Product Marketing, Sarah Picchi; Meg Kuppa, Simplr’s Product Leader focused on chatbots; Gretchen Mock, Solo Stove’s Community Support Manager; and Emily Ferrell, Solo Stove’s Community Support Content Coordinator.

Retail 52

Retail Order Management Efficiency Customer Service 52

SEBPO

APRIL 27, 2023

BLOG Four Ways to Recover From Missed Revenue Targets Total 0 0 0 0 April 27, 2023 Generating revenue is a top priority for your business. and if they say their revenue is down a little bit, we remind them that our specialty is helping to manage services. Δ SERVICES What we do. We’re partners in this.”

Out-Tasking 98

Out-Tasking Outsourcing Sales Global Outsourcing 98

IBM Services

NOVEMBER 9, 2023

The variety in available IoT sensors also necessitated a system to efficiently manage the wide array of devices so that farmers wouldn’t need to rely on IT professionals to use the software, deploy the sensors or gain value from the provided insights.

Sourcing 95

Sourcing Software Research Collaborations 95

Everest Group

DECEMBER 9, 2022

Enhanced efficiency : Third-party CXM providers offer extensive pooled experiences, knowledge of existing and upcoming technologies, and awareness of best practices in the marketplace. These teams of experts can provide valuable insights to guide an organization’s CXM strategy and maximize efficiency.

Outsourcing 52

Outsourcing Selective Outsourcing Streamline Operations Flexibility 52

Everest Group

JUNE 28, 2023

Desktop Infrastructure Transformation (DIT) has emerged as an attractive solution to combat these market disruptions because of its ability to optimize costs, empower users, and enhance IT efficiency. In this blog, we’ll explore how DIT can help the BFSI industry tackle pressing issues. Contact us directly to discuss this topic further.

Banking 52

Banking Cybersecurity Insurance Analytics 52

CDS

MARCH 7, 2023

March 7, 2023 – CDS , the leading provider of multi-vendor services (MVS) for data centers worldwide, today announced Joe Cozzolino as chief executive officer. In his most recent role at Siris Capital Group, Cozzolino led the $1 billion acquisition of TPx Communications, a SaaS managed services provider.

Accounting 52

Accounting Managed Services Marketing Efficiency 52

IBM Services

APRIL 4, 2024

In a report from Technavio (link resides outside ibm.com), the private cloud services market size is estimated to grow at a CAGR of 26.71% between 2023 and 2028, and it is forecast to increase by USD 619.08 However, CSPs also offer management services for private cloud infrastructure hosted in an enterprise’s data center.

Software 98

Software Out-Tasking Regulations Government 98

IBM Services

NOVEMBER 8, 2023

At the beginning of the year, we laid out a new strategy for IBM Power under the leadership of Ken King, who will be retiring by the end of 2023 after forty years with IBM. Oracle will be releasing Oracle Database 23c on Power , as part of their next Long Term Release as reported in April 2023.

Advisory 96

Advisory Banking Automation Design 96