Everest Group

MARCH 29, 2023

Digital Commerce Platform PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 21 technology providers on the Digital Commerce Platform PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

E-Commerce 130

E-Commerce Right-Sizing Insurance Finance 130

Everest Group

OCTOBER 5, 2023

This includes functions such as call summarization and recommendations for next-best actions, further enhancing their ability to deliver exceptional customer service and operational efficiency.

Supply Chain Management 130

Supply Chain Management Streamline Operations Research Marketing 130

31 West

JANUARY 25, 2023

Datto’s AutoTask is another service desk software that automates all technical operations and provides a consolidated view of all assets, IT tasks, user issues, and recent requests on a single dashboard. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

31 West

JANUARY 26, 2023

The solution is recommended for software development teams that need a centralized place to assign, track, and manage all operations efficiently. Jira can be integrated with third-party solutions that extend its capabilities and make it your one-stop platform for all management operations.

Right-Sizing 130

Right-Sizing Software Automation Design 130

31 West

JANUARY 20, 2023

The ITSM tool covers change management, incident management , reports and analytics, problem management, service requests, ticket channels, knowledge base, and a host of other features. Jira combines the developers and IT management teams into a consolidated tool, making management easier than ever.

Software 130

Software Automation Out-Tasking Design 130

Everest Group

JANUARY 16, 2024

Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency. These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly.

Retail 173

Retail E-Commerce Service Sourcing 173

Premier BPO

JUNE 7, 2024

With experienced external partners, your business can unlock best practices that streamline your processes for improved efficiency, scalability, and exceptional customer service. A two-tiered support structure with Level 1 and 2 technicians for efficient resolution and escalation of issues helped to enhance communication.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

31 West

MARCH 6, 2023

If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. These solutions help implement ITSM practices, centralize the workspace for your internal or outsourced IT help desk , and improve efficiency with collaboration tools and integrations.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Hyland

NOVEMBER 21, 2022

Hyland customers’ top technology priorities for 2023. Achieve your 2023 goals. Most organizations are in the thick of finalizing their 2023 plans, which means — hopefully — they’ve spent a good deal of time listening to team members and pinpointing exactly what the must-accomplish projects are. Let’s dig in.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

Everest Group

MAY 14, 2024

NextWealth offers services in AI/Machine Learning (AI/ML), Information Technology (IT) services , and Business Process Services (BPS) under a managed services model to a diverse set of clients in tech, e-commerce, fintech, banking, financial services and insurance (BFSI), and healthcare , among others.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Everest Group

JANUARY 18, 2024

Despite the global economic turndown, enterprises widely adopted AI in 2023, with generative AI playing a substantial role, according to a survey of CIOs conducted by Everest Group and Yates Ltd. Our areas of focus include enterprise networks, software, managed services, end user services and automation.

Research 162

Research Government Retail Healthcare 162

Everest Group

FEBRUARY 28, 2023

Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services.

Collaborations 130

Collaborations Service Marketing Managed Services 130

Everest Group

DECEMBER 7, 2023

Leading enterprises have started joining forces with tech players and service providers to track and enhance energy efficiency in operations, paving the way for a sustainable energy transition. Yet, key players are actively investing in cutting-edge technologies to drive energy efficiency for their clients.

Regulations 173

Regulations Efficiency Sourcing Marketing 173

Everest Group

SEPTEMBER 30, 2024

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future. Similarly, in 2023, Gloplax and KPMG formed a partnership to better serve their clients in the GCC setup space.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

CDS

JUNE 28, 2023

Annual Channel Futures 2023 MSP 501 ranks CDS 39th on list of best-in-class businesses growing via recurring revenue and innovation. For the past 17 years, managed service providers around the globe have submitted applications for inclusion on this prestigious and definitive listing. EATONTOWN, N.J. &

Managed Services 52

Managed Services Management Service Engineering 52

Everest Group

DECEMBER 9, 2022

Enhanced efficiency : Third-party CXM providers offer extensive pooled experiences, knowledge of existing and upcoming technologies, and awareness of best practices in the marketplace. These teams of experts can provide valuable insights to guide an organization’s CXM strategy and maximize efficiency.

Outsourcing 130

Outsourcing Selective Outsourcing Streamline Operations Flexibility 130

Perficient Digital Transformation

JANUARY 27, 2023

Improving the speed and efficiency of software delivery by automating security tasks and reducing manual processes. Remediation guidance: Veracode provides automated remediation guidance to help organizations fix vulnerabilities quickly and efficiently.

Software 111

Software Automation Sourcing Regulations 111

Everest Group

JUNE 28, 2023

Desktop Infrastructure Transformation (DIT) has emerged as an attractive solution to combat these market disruptions because of its ability to optimize costs, empower users, and enhance IT efficiency. In this blog, we’ll explore how DIT can help the BFSI industry tackle pressing issues. Contact us directly to discuss this topic further.

Banking 130

Banking Cybersecurity Insurance Analytics 130

Mercans

MAY 3, 2023

Fresh from being recognised as Global Leader by NelsonHall and Star Performer by Everest Group, Mercans is proud to announce that it has been nominated in two categories at the Global Payroll Awards 2023. The awards recognize excellence in payroll management and celebrate organizations that have made significant contributions to the field.

Payroll 52

Payroll Regulations Reduced Costs Software 52

Premier BPO

MARCH 29, 2023

Expanded Services At the beginning of 2023, we also added an offering we call “Strategy First”, an off-shoot of our in-house strategy team. In the months since we’ve been working on bringing these innovations and efficiencies to market. This makes us want to work hard to help add value to the business.

Co-Sourcing 130

Co-Sourcing BPO Supply Chain Management Outsourcing 130

31 West

SEPTEMBER 22, 2022

It would be best if you had people who are self-starters, level-headed, and able to manage tickets efficiently. Automating tasks does not only help your employees, but they standardize workflows and services offered. And the numbers will continue to grow in 2023. But hand-holding is not possible in a virtual environment.

Service 130

Service Outsourcing Automation Flexibility 130

Invedus

FEBRUARY 27, 2023

Advantages of Outsourcing Payroll Services Significant cost savings Hiring an in-house payroll team can be expensive, as it requires hiring and training new staff and investing in technology and software. Outsourcing payroll services can eliminate these costs while providing access to a team of experts who can manage payroll more efficiently.

Payroll 52

Payroll Outsourcing Regulations Administrative 52

SEBPO

APRIL 27, 2023

BLOG Four Ways to Recover From Missed Revenue Targets Total 0 0 0 0 April 27, 2023 Generating revenue is a top priority for your business. and if they say their revenue is down a little bit, we remind them that our specialty is helping to manage services. Δ SERVICES What we do. We’re partners in this.”

Out-Tasking 98

Out-Tasking Outsourcing Sales Global Outsourcing 98

Amzur

OCTOBER 8, 2024

As organizations move towards cloud computing, containerization has emerged as a transformative technology, allowing businesses to encapsulate, deploy, and manage applications with unprecedented efficiency. million from 2023 to 2031. This leads to higher operational costs and reduced efficiency.

Healthcare 104

Healthcare Automation Efficiency Flexibility 104

IBM Services

NOVEMBER 9, 2023

The variety in available IoT sensors also necessitated a system to efficiently manage the wide array of devices so that farmers wouldn’t need to rely on IT professionals to use the software, deploy the sensors or gain value from the provided insights.

Sourcing 95

Sourcing Software Research Collaborations 95

IBM Services

NOVEMBER 8, 2023

At the beginning of the year, we laid out a new strategy for IBM Power under the leadership of Ken King, who will be retiring by the end of 2023 after forty years with IBM. Oracle will be releasing Oracle Database 23c on Power , as part of their next Long Term Release as reported in April 2023.

Advisory 96

Advisory Banking Automation Design 96

Mattsen Kumar

AUGUST 27, 2024

In the ever-evolving landscape of business finance, efficient account receivables management (ARM) remains crucial for maintaining healthy cash flow and ensuring the financial stability of an organization. Embracing Automation and AI Automation and AI are revolutionizing the field of account receivable management services.

Finance 52

Finance Accounting Management Analytics 52

Perficient Digital Transformation

JULY 25, 2023

Oracle CloudWorld returns to Las Vegas September 18-21, 2023 and promises to be bigger and better than ever. Oracle Cloud set global operating efficiencies and process standards and reduced IT spend. Be a part of the global Oracle community and gather with other customers and partners to network and learn. billion in revenue.

Supply Chain Management 52

Supply Chain Management Inventory Management Accounting Finance 52

IBM Services

SEPTEMBER 11, 2023

Db2 (LUW) was born in 1993, and 2023 marks its 30th anniversary. The impact of Db2 on IBM Db2 helped position IBM as an overall solution provider of hardware, software, and services. Customers can also choose to run IBM Db2 database and IBM Db2 Warehouse as a fully managed service.

Analytics 89

Analytics Co-Sourcing Engineering Reduced Costs 89

Groove Technology

SEPTEMBER 26, 2024

This model is particularly effective for large, complex projects with diverse requirements, companies with a mix of cost-sensitive and high-priority tasks, and businesses seeking to optimize their outsourcing strategy for maximum efficiency.

Software 130

Software Outsourcing Offshoring Nearshoring 130

Simplr

JULY 14, 2023

Simplr’s third webinar in the ChatGPT Webinar Series took place on July 12, 2023 and featured Simplr’s Head of Product Marketing, Sarah Picchi; Meg Kuppa, Simplr’s Product Leader focused on chatbots; Gretchen Mock, Solo Stove’s Community Support Manager; and Emily Ferrell, Solo Stove’s Community Support Content Coordinator.

Retail 52

Retail Order Management Efficiency Customer Service 52

IBM Services

MARCH 14, 2024

By using fit-for-purpose databases, customers can efficiently run workloads, using the appropriate engine at the optimal cost to optimize analytics for the best price-performance. Furthermore, integration between AWS and IBM products and services amplifies the value of IBM investments by complementing them with AWS offerings. 

Analytics 81

Analytics Government Flexibility Infrastructure Costs 81

CDS

MARCH 7, 2023

March 7, 2023 – CDS , the leading provider of multi-vendor services (MVS) for data centers worldwide, today announced Joe Cozzolino as chief executive officer. In his most recent role at Siris Capital Group, Cozzolino led the $1 billion acquisition of TPx Communications, a SaaS managed services provider.

Accounting 52

Accounting Managed Services Marketing Service 52

Perficient Digital Transformation

JANUARY 23, 2023

These are forecasted to be the top digital transformation trends in 2023. It allows for the expansion of content with multiple contributors without sacrificing efficiency. Drupal makes it easy to manage site performance and scalability effectively.

Government 64

Government Data Entry Design Flexibility 64

Capgemini

MAY 24, 2023

SAP RISE in ADM: Improving the productivity of ADM services by standardizing development and management With the introduction of SAP RISE, various managed services could be combined into a comprehensive offering. SAP RISE fits into application and infra management – and includes TAM services as well.

Service 52

Service Managed Services Out-Tasking Outsourcing 52