31 West

JANUARY 30, 2023

Customer service is one of the main building blocks of businesses today. So, if you are looking to optimize your service desk, employing customer service software would be a good option. The two-customer service software we will be exploring are Zendesk and ServiceNow. Zendesk: What is it?

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

Redial

NOVEMBER 25, 2022

Since exploring the economic context of countries and markets is a fundamental part of our day-to-day, we couldn’t resist looking up what is ahead for the Business Process Outsourcing industry for 2023. . The growing demand for outsourcing services in Brazil is attracting BPOs from countries like India and the Philippines. .

BPO 130

BPO Business Process Outsourcing Outsourcing Manufacturing 130

31 West

JANUARY 20, 2023

What is Jira Service Desk? Jira is an IT service management tool that simplifies all IT-related operations and empowers employees to focus on tasks that are more important than addressing individual user requests. More than 65,000 businesses use Jira Service Desk to automate their IT operations worldwide.

Software 130

Software Automation Out-Tasking Design 130

31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. Customer service software is one such solution you can consider. You can use this software regardless of whether you have an internal team or outsourcing the IT service desk. It is a service-first CRM company. What is Zendesk? What is ManageEngine?

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

31 West

MARCH 6, 2023

According to Salesforce, quality customer service would be the way to achieve this business goal. If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. About Jira Jira Service Management is a product offered by Atlassian.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Perficient Digital Transformation

JANUARY 25, 2023

2023 has commenced, and rates are climbing, inflation is bubbling, and banking customers are continuing to demand hyper-personalized products and experiences from their institutions. Banks are focused on efficiency initiatives to optimize their operations and lower costs. Contact one of our financial services experts today.

Banking 111

Banking Sales Insurance Design 111

31 West

FEBRUARY 23, 2023

Their main purpose is to help customers interact with products and services, provide useful information, and assist in sales or technical issues (among others). However, this also means companies need more agents working in the background, which can be problematic without an efficient management system and enough well-trained agents.

Call Center 130

Call Center Customer Service Research Jobbing 130

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. Customer expectations are constantly changing.

Service 130

Service Customer Service Sales Out-Tasking 130

31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates. Training should cover all aspects of the institution’s services and resources.

Customer Service 130

Customer Service Service Call Center Administrative 130

Everest Group

OCTOBER 10, 2023

Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies.

Outsourcing 75

Outsourcing Service Sourcing Payroll 75

IBM Business Partners

MAY 17, 2024

” Given the statistics—82% of surveyed respondents in a 2023 Statista study cited managing cloud spend as a significant challenge—it’s a legitimate concern. Cloud maturity models (or CMMs) are frameworks for evaluating an organization’s cloud adoption readiness on both a macro and individual service level.

Efficiency 96

Efficiency Automation Right-Sizing Government 96

Hyland

NOVEMBER 21, 2022

Hyland customers’ top technology priorities for 2023. Achieve your 2023 goals. Most organizations are in the thick of finalizing their 2023 plans, which means — hopefully — they’ve spent a good deal of time listening to team members and pinpointing exactly what the must-accomplish projects are. Let’s dig in.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116

31 West

MAY 11, 2024

Digital customer service increases satisfaction, trust, and retention. Zendesk reports that 75% of customers buy more from a company that offers good service. To improve service, companies use the tools to collect customer data. Prioritizing data security is important in service. You will improve efficiency and service.

Customer Service 130

Customer Service Service Cybersecurity Sales 130

Everest Group

NOVEMBER 10, 2023

Data and Analytics (D&A) Services for Mid-market Enterprises Currently, mid-market enterprises stand at a crucial juncture. Providers equipped with inventive solutions, accelerators, and strong advisory capabilities can efficiently guide these enterprises through the dynamic D&A landscape.

Analytics 78

Analytics Marketing Service Advisory 78

31 West

SEPTEMBER 22, 2022

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? Objectives.

Service 130

Service Outsourcing Automation Flexibility 130

Perficient Digital Transformation

FEBRUARY 22, 2023

Perficient is looking forward to bringing our unique combination of automation technical know-how along with financial services and payments industry expertise to the Banking Automation Summit in Charlotte, North Carolina on March 2-3. Banks are using AI to analyze large amounts of data, make predictions, and automate complex processes.

Banking 111

Banking Automation Robotics Process Automation Reduced Costs 111

Perficient Digital Transformation

MARCH 1, 2024

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. Forrester published The Adobe Services Landscape, Q1 2024 report to help B2C marketing executives investigate potential partners. So where do marketing leaders start?

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

The Hackett Group

MARCH 16, 2023

1 planned improvement initiative for procurement organizations in 2023, The Hackett Group ® found. But it was surprisingly absent from procurement’s list of top priorities for 2023, in part because executives view talent management as a relatively mature capability. and an efficiency gap of 7.8%. Talent management is the No.

Advisory 98

Advisory Research Analytics Human Resources 98

Everest Group

OCTOBER 24, 2023

Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. European enterprises are primarily adopting cloud to drive operational efficiencies and business growth.

Service 64

Service Retail Information Technology Marketing 64

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The market size for outsourcing services is witnessing significant growth. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Everest Group

NOVEMBER 30, 2022

It is rapidly gaining traction across geographies and finding a wide range of use cases across business functions and verticals, as it can help improve operational efficiencies, ensure compliance, and improve workforce productivity. LEARN MORE ABOUT Top Service Providers. Our Thinking. Learn More.

Software 98

Software Marketing Research Outsourcing 98

Groove Technology

JULY 7, 2023

As organizations strive for digital transformation and seek efficient ways to integrate their software solutions, it is essential to understand whether MuleSoft requires coding skills. This seamless integration eliminates silos, improves operational efficiency, and empowers organizations to make informed decisions based on real-time data.

Software 130

Software Efficiency Flexibility Management 130

31 West

SEPTEMBER 20, 2023

Consisting of dozens of exciting features and excellent platform support, OneDrive has become a leading cloud storage service. In this detailed OneDrive guide, we will be sharing everything you should know about Microsoft’s storage service and how it outperforms Google Drive and other competitors. Let’s begin.

Accounting 130

Accounting Right-Sizing Collaborations Cybersecurity 130

The Hackett Group

MARCH 14, 2023

Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc.

Finance 97

Finance Robotics Process Automation Advisory Research 97

The Hackett Group

MARCH 23, 2023

MIAMI & LONDON, March 23, 2022 – There’s a troubling disconnect between human resources (HR) organizations’ priorities for 2023 and their ability to make improvements, according to new HR Key Issues research from The Hackett Group, Inc. in 2023, far less than last year’s 9.1% NASDAQ: HCKT). Another area of concern is the No.

Research 98

Research Advisory Human Resources Analytics 98

Everest Group

AUGUST 13, 2024

Life Sciences Digital Services for Mid-market Enterprises PEAK Matrix® Assessment Mid-market life sciences enterprises are increasingly transforming digitally to remain agile and resilient amid global uncertainties.

Marketing 96

Marketing Service Sourcing Research 96

Perficient Digital Transformation

AUGUST 23, 2023

It rewards speed over size, agility over efficiency, and cross-functional flow over rigid structure. IDC Market Glance: Digital Business Professional Services Perficient is excited to be included in the IDC Market Glance: Digital Business Professional Services, 3Q23, doc #US51069222, August 2023 report.

Marketing 97

Marketing Right-Sizing Service Efficiency 97

The Scalers

JANUARY 18, 2023

As businesses strive to remain agile and competitive, they must continually monitor the latest trends in the market and implement solutions that will help them run more efficiently. efficiency of operations. The best cloud technology to manage memberships is a Software as a Service (SaaS). streamline workflows efficiently.

Cybersecurity 87

Cybersecurity Robotics Process Automation Right-Sizing Retail 87

Everest Group

JANUARY 25, 2024

Application Transformation Services Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation.

Service 78

Service Manufacturing Sourcing Engineering 78

IBM Business Partners

MAY 31, 2024

The new era of generative AI has spurred the exploration of AI use cases to enhance productivity, improve customer service, increase efficiency and scale IT modernization. The post Responsible AI can revolutionize tax agencies to improve citizen services appeared first on IBM Blog.

Government 98

Government Service Administrative Risk Management 98

IBM Services

MARCH 9, 2023

Unlock the power of Natural Language AI with Watson We are honored to announce that IBM has been recognized as a Leader in the 2023 Gartner® Magic Quadrant TM for Enterprise Conversational AI Platforms for the second consecutive year. GARTNER is a registered trademark and service mark of Gartner, Inc. All rights reserved.

Research 102

Research Engineering Advisory Design 102

Everest Group

JULY 16, 2024

Leading this transformation is conversational AI, which translates AI capabilities into measurable business benefits such as elevating user experience, productivity, and cost efficiency. LEARN MORE ABOUT Top Service Providers The conversational AI landscape is continuously innovating.

Management 111

Management Automation Marketing Service 111

Redial

OCTOBER 5, 2023

The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges. We will also emphasize the importance of partnerships and providing exceptional service through contact centers as a key strategy.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Hyland

OCTOBER 27, 2022

Three strategic initiatives to address in 2023. Three strategic initiatives to address in 2023. If you’re unsure how to move your digital evolution forward in 2023, we suggest focusing on three strategic initiatives: Modernization. In this piece: Developing your ongoing digital transformation strategy. Experience. Innovation.

Government 82

Government Out-Tasking Software Collaborations 82

Raya Contact Center

NOVEMBER 26, 2023

Cairo, Egypt – November 27, 2023 – RAYA CX, a subsidiary of RAYA Holding for Financial Investments, has risen to the Major Contender category in Everest Group’s CXM PEAK Matrix® EMEA 2023. Additionally, the increase in services provided and innovation has substantially increased its revenue and helped RAYA CX secure this spot.

Business Process Outsourcing 85

Business Process Outsourcing Customer Support Marketing Efficiency 85

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider. billion in 2021.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130