Everest Group

DECEMBER 26, 2023

Healthcare Payer Digital Services Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. They are leveraging digital services for value-based care and population health management and to comply with changing regulations.

Healthcare 59

Healthcare Service Right-Sizing Manufacturing 59

Everest Group

NOVEMBER 10, 2023

Data and Analytics (D&A) Services for Mid-market Enterprises Currently, mid-market enterprises stand at a crucial juncture. Providers equipped with inventive solutions, accelerators, and strong advisory capabilities can efficiently guide these enterprises through the dynamic D&A landscape.

Analytics 78

Analytics Marketing Service Advisory 78

31 West

JANUARY 26, 2023

From ticket automation to automated alerts, the solution handles your IT services without manual intervention. The solution is recommended for software development teams that need a centralized place to assign, track, and manage all operations efficiently. It automates your entire workflow, offering easy management services.

Right-Sizing 130

Right-Sizing Software Automation Design 130

31 West

JANUARY 23, 2023

When your IT agents have the right tools, it gets easier for them to manage users and handle all technical operations efficiently. The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. ZenDesk help desk software is just that.

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

31 West

JANUARY 25, 2023

The self-service portal of ServiceNow is for users having simple issues, like forgotten passwords or asset upgrades. This SaaS product delivers an excellent user experience and serves as a one-stop platform for all service management tasks. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 64

Management Service Outsourcing Marketing 64

Everest Group

SEPTEMBER 27, 2023

Digital Workplace Services – North America Rapid workplace changes are driving transformations, and the upcoming years will be significant for the digital workplace. Realizing this goal requires collaboration with suitable providers. Providers are enhancing their capabilities to aid enterprises in workplace engagements.

Service 59

Service Manufacturing Banking Marketing 59

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. Customer expectations are constantly changing.

Service 130

Service Customer Service Sales Out-Tasking 130

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

IBM Business Partners

MAY 17, 2024

” Given the statistics—82% of surveyed respondents in a 2023 Statista study cited managing cloud spend as a significant challenge—it’s a legitimate concern. Cloud maturity models (or CMMs) are frameworks for evaluating an organization’s cloud adoption readiness on both a macro and individual service level.

Efficiency 96

Efficiency Automation Right-Sizing Government 96

Everest Group

JULY 27, 2023

Cloud Services PEAK Matrix® Assessment – North America In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth.

Service 52

Service Healthcare Analytics Marketing 52

Everest Group

SEPTEMBER 8, 2023

Digital Twin Services Digital twins, virtual replicas of physical products, processes, and systems, are playing an instrumental role in aiding enterprises to reduce downtime, improve product tracking and tracing, and closely monitor asset conditions by simulating diverse scenarios.

Service 52

Service Marketing Research Collaborations 52

Everest Group

NOVEMBER 10, 2023

Digital Interactive Experience (IX) Services – North America In North America, enterprises are tightly interweaving the growing importance of experience design with their investments in emerging technologies such as generative AI, metaverse, and blockchain.

Service 59

Service Design Marketing Information Technology 59

Everest Group

JULY 17, 2023

Banking Operations – Services PEAK Matrix® Assessment The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Additionally, specialists have entered specific banking segments.

Banking 52

Banking Service Advisory Finance 52

Everest Group

AUGUST 31, 2023

Life Sciences Smart Manufacturing Services In the past, the manufacturing industry primarily focused on designing standardized manufacturing procedures and managing labor and mechanical systems. The pandemic, regulatory frameworks, and the drive for operational excellence are now propelling the adoption of smart manufacturing services.

Manufacturing 59

Manufacturing Service Analytics Marketing 59

31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates. Training should cover all aspects of the institution’s services and resources.

Customer Service 130

Customer Service Service Call Center Administrative 130

31 West

JANUARY 30, 2023

Customer service is one of the main building blocks of businesses today. So, if you are looking to optimize your service desk, employing customer service software would be a good option. The two-customer service software we will be exploring are Zendesk and ServiceNow. Zendesk: What is it?

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

31 West

JANUARY 20, 2023

What is Jira Service Desk? Jira is an IT service management tool that simplifies all IT-related operations and empowers employees to focus on tasks that are more important than addressing individual user requests. More than 65,000 businesses use Jira Service Desk to automate their IT operations worldwide.

Software 130

Software Automation Out-Tasking Design 130

Redial

NOVEMBER 25, 2022

Since exploring the economic context of countries and markets is a fundamental part of our day-to-day, we couldn’t resist looking up what is ahead for the Business Process Outsourcing industry for 2023. . The growing demand for outsourcing services in Brazil is attracting BPOs from countries like India and the Philippines. .

BPO 130

BPO Business Process Outsourcing Outsourcing Manufacturing 130

31 West

MARCH 6, 2023

According to Salesforce, quality customer service would be the way to achieve this business goal. If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. About Jira Jira Service Management is a product offered by Atlassian.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. Customer service software is one such solution you can consider. You can use this software regardless of whether you have an internal team or outsourcing the IT service desk. It is a service-first CRM company. What is Zendesk? What is ManageEngine?

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Everest Group

JULY 20, 2023

Identity and Access Management (IAM) Services PEAK Matrix® Assessment The demand for Identity and Access Management (IAM) services in the global business landscape is accelerating due to digital transformation trends, the importance of data protection, and the complexities of managing IT environments.

Management 52

Management Service Regulations Insurance 52

Everest Group

AUGUST 7, 2023

Multi-Process Human Resources Outsourcing (MPHRO) Services In today’s Volatile, Uncertain, Complex, and Ambiguous (VUCA) world, organizations are constantly seeking ways to optimize their operations and enhance their overall efficiency.

Human Resources 52

Human Resources Outsourcing Service Banking 52

Everest Group

AUGUST 2, 2023

Network Transformation and Managed Services PEAK Matrix® Assessment – System Integrators (SIs) As enterprises embrace their digital transformation journeys, they are becoming cognizant of the critical role that network transformation plays. They strategically realign their network approach, focusing on use case relevance and value creation.

Managed Services 52

Managed Services Management Service Automation 52

31 West

MAY 11, 2024

Digital customer service increases satisfaction, trust, and retention. Zendesk reports that 75% of customers buy more from a company that offers good service. To improve service, companies use the tools to collect customer data. Prioritizing data security is important in service. You will improve efficiency and service.

Customer Service 130

Customer Service Service Cybersecurity Sales 130

31 West

FEBRUARY 23, 2023

Their main purpose is to help customers interact with products and services, provide useful information, and assist in sales or technical issues (among others). However, this also means companies need more agents working in the background, which can be problematic without an efficient management system and enough well-trained agents.

Call Center 130

Call Center Customer Service Research Jobbing 130

Everest Group

NOVEMBER 30, 2023

They are investing in numerous avenues, such as providing data-driven insights for manufacturing patient-friendly devices, enhancing their advanced analytics capabilities for supply chain efficiencies, ensuring constant and timely adherence to changing regulations, and developing effective launch strategies amid the competitive environment.

Manufacturing 64

Manufacturing Regulations Analytics Marketing 64

Everest Group

AUGUST 13, 2024

Life Sciences Digital Services for Mid-market Enterprises PEAK Matrix® Assessment Mid-market life sciences enterprises are increasingly transforming digitally to remain agile and resilient amid global uncertainties.

Marketing 96

Marketing Service Sourcing Research 96

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The market size for outsourcing services is witnessing significant growth. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Perficient Digital Transformation

JANUARY 25, 2023

2023 has commenced, and rates are climbing, inflation is bubbling, and banking customers are continuing to demand hyper-personalized products and experiences from their institutions. Banks are focused on efficiency initiatives to optimize their operations and lower costs. Contact one of our financial services experts today.

Banking 111

Banking Sales Insurance Design 111

Everest Group

NOVEMBER 2, 2023

As consumers increasingly demand personalized and accessible healthcare services, these platforms give patients real-time access to their medical information, telehealth options, and appointment scheduling. LEARN MORE ABOUT Top Service Providers

Healthcare 64

Healthcare Insurance Sourcing Information Technology 64

Everest Group

JANUARY 2, 2023

Top Healthcare Provider Digital Services Following the pandemic, enterprise adoption of technology and digitization significantly increased, drastically changing the landscape for both healthcare providers and patients. LEARN MORE ABOUT Top Service Providers. Our Thinking.

Healthcare 52

Healthcare Service Right-Sizing Sourcing 52

Hyland

NOVEMBER 21, 2022

Hyland customers’ top technology priorities for 2023. Achieve your 2023 goals. Most organizations are in the thick of finalizing their 2023 plans, which means — hopefully — they’ve spent a good deal of time listening to team members and pinpointing exactly what the must-accomplish projects are. Let’s dig in.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

Everest Group

NOVEMBER 15, 2022

Top Salesforce Industry Cloud Services While early adopters of Salesforce services were looking to effectively manage customer relationships, market targeted products, explore sales performance, and drive cost efficiencies, enterprises today seek superior customer engagement and faster RoI from their Salesforce investments.

Service 52

Service Sales Research Marketing 52

Everest Group

AUGUST 10, 2023

Engineering service providers who demonstrated critical capabilities to enterprises over the past year are now being recognized for their leadership with the 2023 PEAK Matrix Service Provider of the Year awards in engineering services (ES).

Engineering 52

Engineering Service Research Accounting 52

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Perficient Digital Transformation

OCTOBER 30, 2024

Pursuant to requirements and authorities outlined in the Anti-Money Laundering Act of 2020 (the AML Act), FinCEN is also taking several steps to create the necessary regulatory and examination environment to support AML/CFT-related innovation that can enhance the effectiveness and efficiency of the Bank Secrecy Act (BSA).

Regulations 52

Regulations Service Banking Advisory 52