Everest Group

JULY 6, 2023

Sixty companies across India, Philippines, and Poland recognized as Top GBS employers DALLAS, July 6, 2023 — Everest Group today released the results of its second annual rating of top Global Business Services (GBS) employers across India, the Philippines and Poland. Employee expectations are ever-changing.

Global Business Services 147

Global Business Services Service Pharmaceuticals Research 147

Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment The market for Contact Center-as-a-Service (CCaaS) is experiencing rapid growth, driven by the increasing demand for flexible remote work solutions, the need for businesses to provide exceptional customer service, and the scalability required to accommodate fluctuating demand.

Service 130

Service Flexibility Healthcare Outsourcing 130

Everest Group

MARCH 29, 2023

Digital commerce platform providers are offering more flexibility and agility to enterprises and supporting key business models on a single platform. As customer touchpoints increase and customer purchase journeys become more complex, digital commerce platform providers are evolving their offerings to meet evolving enterprise expectations.

E-Commerce 130

E-Commerce Right-Sizing Insurance Finance 130

31 West

JANUARY 30, 2023

The article will compare the two software on the basis of deployment, integration, pricing flexibility, support, and reviews, among others. Pricing Flexibility Zendesk offers several pricing plans that make the software accessible to different business types. Zendesk: What is it? The company offers a 30-day free trial.

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

31 West

FEBRUARY 27, 2023

In this post, we have discussed the 10 popular remote support software you can use in 2023 for enhanced productivity and easier IT management. ManageEngine is an SSL-secured tool that offers a flexible pricing policy and a clean, intuitive dashboard. The post Top 10 Remote Support Software Compared 2023 appeared first on 31West:

Software 130

Software Flexibility Automation Administrative 130

Everest Group

NOVEMBER 15, 2022

Top Decentralized Clinical Trial Platforms Decentralized Clinical Trials (DCTs), in which clinical trial data is collected through sensors or remote monitoring devices, can deliver many benefits to pharmaceutical companies, including cost savings, better patient recruitment and retention, flexibility in operations, and improved data quality.

Pharmaceuticals 130

Pharmaceuticals Analytics Flexibility Marketing 130

SEBPO

APRIL 12, 2023

POSSIBLE Miami 2023 Total 13 12 1 0 Schedule a one-on-one at POSSIBLE MIAMI 2023! APRIL 17 – 19, 2023 Miami Beach, FL SEBPO is the go-to outsourcing partner for the industry’s top advertising, media, and technology companies. The post POSSIBLE 2023 appeared first on SEBPO.

Sales 97

Sales Offshoring Out-Tasking Accounting 97

31 West

FEBRUARY 3, 2023

Jira lets you implement ITSM solutions with templates offering you the flexibility to scale as needed. Jira vs Autotask Compared 2023 Let us go through some comparison factors to understand which customer service software you should opt for. User-Friendliness The Jira software is a flexible ITSM solution.

Software 130

Software Customer Support Administrative Automation 130

31 West

JANUARY 25, 2023

Zendesk vs Autotask Compared 2023 Now that we understand how Zendesk and Autotask can help your service desk perform better, let us see how the solutions fare when compared. If you are looking for a feature and integration-rich software that offers flexible pricing plans, opt for Zendesk.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Software 130

Everest Group

MAY 23, 2023

Candidate Relationship Management (CRM) Platforms PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 16 CRM platform providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Management 130

Management Sourcing Marketing Flexibility 130

31 West

JANUARY 26, 2023

Jira’s service desk is a highly efficient and flexible tool for IT businesses or large enterprises. The post SysAid vs Jira Compared 2023 appeared first on 31West: Jira can be integrated with third-party solutions that extend its capabilities and make it your one-stop platform for all management operations.

Right-Sizing 130

Right-Sizing Software Automation Design 130

Redial

NOVEMBER 25, 2022

Since exploring the economic context of countries and markets is a fundamental part of our day-to-day, we couldn’t resist looking up what is ahead for the Business Process Outsourcing industry for 2023. . The post Top Cities With BPO Growth For 2023 first appeared on RedialBPO. South Africa. Photo by Taryn Elliott.

BPO 130

BPO Business Process Outsourcing Outsourcing Manufacturing 130

Globalization Partners

FEBRUARY 10, 2023

If your company plans to hire internationally in 2023, here are 10 global talent trends to consider. Global over local talent acquisition During 2023, companies will continue focusing on global talent acquisition and building dispersed teams as a strategic way to diversify and adapt to the changing market needs.

Global Hiring 110

Global Hiring Right-Sizing Global Recruiting Marketing 110

31 West

JANUARY 25, 2023

AutoTask is a flexible MSP software application that can be integrated with over 170 third-party solutions to maximize your organizational efficiency. The post ServiceNow vs AutoTask Compared 2023 appeared first on 31West: You can integrate it with ServiceNow’s internal tools or third-party apps (whatever works for you).

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

31 West

JANUARY 20, 2023

Integrations Jira is a flexible software that supports all types of internal and external integrations. The post ManageEngine vs Jira Compared 2023 appeared first on 31West: Overall, Jira Service Desk is your best bet if automation and excellent service delivery are your primary business objectives.

Software 130

Software Automation Out-Tasking Design 130

31 West

JANUARY 19, 2023

Integrations ServiceNow is a better choice if you are looking for flexibility in ITSM software. The post ManageEngine vs ServiceNow Compared 2023 appeared first on 31West: ServiceNow also offers a robust asset management tool that tracks your assets deployed in the cloud and on-premises.

Software 130

Software Automation Right-Sizing Accounting 130

Perficient Digital Transformation

JANUARY 27, 2023

2023 is going to be a challenging year for CFOs. With so many issues at the doorstep and mixed indicators adding to the confusion, one could make the argument that 2023 will be even tougher than the recent years. Finance & Accounting leaders will undoubtedly need help, particularly from technology experts. Feel free to comment!

Supply Chain Management 111

Supply Chain Management Finance Accounting Collaborations 111

31 West

FEBRUARY 10, 2023

Jira vs Zendesk Compared 2023 Jira or Zendesk? For example: 1000 users – $72,000 yearly 3000 users – $165,000 yearly, and so on Zendesk offers much more flexibility with its pricing plans than Jira. The post Jira vs Zendesk Compared 2023 appeared first on 31West: Here are some comparison factors to help you decide.

Sales 130

Sales Customer Support Customer Service Service 130

Perficient Digital Transformation

FEBRUARY 2, 2023

In 2023, we expect to see this response exaggerated and heightened. One example of this effort, which we expect to see more of in 2023, is biometric payments. In 2023, we anticipate that more and more vendors will hop on the Instagram Shopping train. Here are some of the biggest payment trends we’re forecasting for the new year.

Accounting 110

Accounting Banking Flexibility Retail 110

31 West

JANUARY 20, 2023

Zendesk vs ManageEngine Compared 2023 So, we know that both Zendesk and ManageEngine help businesses improve their service desk efficiency and provide better customer service. Types of Customers Owing to the flexible pricing options, Zendesk is suitable for small, medium, and large enterprises. Freelancers can also use it.

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Perficient Digital Transformation

NOVEMBER 6, 2024

It offers flexibility and allows work dynamics to adapt to the needs of each project and client. Benefits and Challenges for Software Consulting Firms Remote Work Benefits: Greater flexibility to manage projects across different time zones. Reduced operational costs. Access to a global talent. Higher operational costs.

Software 80

Software Flexibility Operational Costs Collaborations 80

IBM Services

NOVEMBER 14, 2023

Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader.

Automation 115

Automation Software Government Research 115

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. Cloud technology optimizes operations and enhances flexibility.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Everest Group

OCTOBER 26, 2022

In this research, we assess FAO service providers based on their vision & capabilities and market impact and position them on the Everest Group PEAK Matrix®.

Finance 130

Finance Accounting Outsourcing Insurance 130

Everest Group

MARCH 24, 2023

But the rapid rise in interest rates and fear of an economic slowdown will put pressure on this industry in 2023. Wealth managers need an IT estate that is flexible enough to accommodate these hyper-segments and different products, and their underlying data to address these evolving demands at speed and scale.

Management 130

Management Advisory Government Reduced Costs 130

Groove Technology

JULY 7, 2023

This flexibility enables organizations to tailor MuleSoft to their specific needs, maximizing the value extracted from the platform. Additionally, MuleSoft provides support for various programming languages like Java, Groovy, and JavaScript, allowing developers to extend the functionalities of the platform through custom code.

Software 130

Software Efficiency Flexibility Management 130

Everest Group

AUGUST 31, 2023

To participate, reach out to EPS ( EPS@everestgrp.com ) or complete the form: SAP Business Applications Services PEAK Matrix® Assessment 2023 for Mid-market Enterprises. Learn more to participate SAP mid-market customers have distinct priorities compared to large clients.

Marketing 147

Marketing Service Flexibility Sourcing 147

The Scalers

JANUARY 18, 2023

To help you stay on top of the latest shifts in corporate and consumer technology, we’ve prepared a list of the most significant digital transformation trends projected to change our lives in 2023. With it organisations gain greater agility, scalability, and flexibility. The top transformation trends changing the world. networking.

Cybersecurity 92

Cybersecurity Robotics Process Automation Right-Sizing Retail 92

Influx

OCTOBER 11, 2023

Download the roadmap to flexible, 24/7 support to respond to customers faster and wake up to inbox zero. If your support team works a standard 9-5 like 50% of support teams, the backlog piles up and the queue gets longer, essentially increasing wait time. The solution? Scaling up to 24/7 customer support.

Flexibility 52

Flexibility Customer Support Outsourcing Management 52

Everest Group

MARCH 18, 2024

Additionally, they are exploring flexible and cost-efficient delivery models by expanding delivery to talent-rich regions and using AI and automation for productivity. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 147

Marketing Service Insurance Finance 147

Everest Group

OCTOBER 11, 2023

DALLAS, October 11, 2023 — According to Everest Group, retail and Consumer Packaged Goods (CPG) enterprises have invested heavily in supply chain IT transformation services in the past few years, especially after the pandemic underscored the urgency of a flexible and resilient supply chain.

Retail 162

Retail Service Research Marketing 162

Everest Group

MARCH 10, 2023

They are also exploring flexible and cost-efficient delivery models to serve CMOs’ demands for low-cost solutions related to personalization, loyalty, and interactive experiences.

Marketing 147

Marketing Service Automation Flexibility 147

Everest Group

AUGUST 7, 2024

Amid volatile market conditions in 2023, enterprises looked for flexibility, adaptability, and scalability from their RPO providers. Regional domain expertise, augmented by technology and a consultative approach, was key to delivering maximum value.

Outsourcing 130

Outsourcing Service Global Business Services Shared Services 130

Everest Group

JULY 1, 2024

Guidewire Services PEAK Matrix® Assessment In 2023, the Property and Casualty (P&C) insurance industry progressed in digital transformation, prioritizing platform modernization to meet evolving business and customer demands. In this landscape, Guidewire was pivotal for insurers seeking to update their core systems.

Insurance 147

Insurance Service Offshoring Analytics 147

Hyland

OCTOBER 27, 2022

Three strategic initiatives to address in 2023. Three strategic initiatives to address in 2023. If you’re unsure how to move your digital evolution forward in 2023, we suggest focusing on three strategic initiatives: Modernization. The post Three strategic initiatives to prioritize in 2023 appeared first on The Hyland Blog.

Government 82

Government Out-Tasking Software Collaborations 82

Everest Group

SEPTEMBER 14, 2023

About the Top GBS Employers 2023 Report To better understand the true differentiating factors that help create a superior employer brand perception, we analyzed the success stories of some of the top GBS employers from our recently published Top GBS Employers 2023 Report.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Amzur

FEBRUARY 8, 2023

IT priorities of business leaders in 2023: Here are the key priorities of business leaders in 2023: 1. Speed and hyper-growth: In 2023, the demand for the speed with which we deploy disruptive new technologies and deliver what the business needs for new opportunities have increased more than ever.

Robotics Process Automation 69

Robotics Process Automation Automation Healthcare Manufacturing 69