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Sixty companies across India, Philippines, and Poland recognized as Top GBS employers DALLAS, July 6, 2023 — Everest Group today released the results of its second annual rating of top GlobalBusinessServices (GBS) employers across India, the Philippines and Poland.
Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).
EVENT Finance Shared Services to GlobalBusinessServices: A Journey Worth Taking? Roundtable Wednesday, March 1, 2023 The ACCA (Association of Chartered Certified Accountants) report released in September 2022, Finance Shared Services to GlobalBusinessServices: A Journey Worth Taking?
1 planned improvement initiative for procurement organizations in 2023, The Hackett Group ® found. But it was surprisingly absent from procurement’s list of top priorities for 2023, in part because executives view talent management as a relatively mature capability. Talent management is the No. An expected 10.6%
Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc.
MIAMI & LONDON, March 23, 2022 – There’s a troubling disconnect between human resources (HR) organizations’ priorities for 2023 and their ability to make improvements, according to new HR Key Issues research from The Hackett Group, Inc. in 2023, far less than last year’s 9.1% NASDAQ: HCKT). Another area of concern is the No.
The globalservices industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the globalservices industry entered 2023 with macroeconomic uncertainty clouding the forecast.
Live Webinar GlobalServices Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. IST As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. How did the globalservices industry perform in 2023? CDT | 10 a.m. EDT | 2 p.m.
Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment In the wake of the Great Resignation and business uncertainty, enterprises have regarded Recruitment Process Outsourcing (RPO) providers as strategic partners capable of guiding them through the constantly evolving talent market.
Live Webinar GlobalServices: Lessons from 2022 and Key Trends Shaping 2023 March 28, 2023 | 9 a.m. IST The globalservices industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. CDT | 10 a.m.
Our experts will also discuss critical globalservices decisions, including build vs. buy strategies, in-house vs. outsourcing, onshore vs. offshore operations, and the balance between long-term and short-term contracts. What are the trends that will shape the globalservices market in 2025?
Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. IST The globalbusinessservices (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. CST | 10 a.m.
Global leaders share their chief concerns and strategy adjustments for outsourcing in 2023 in Everest Group’s annual Key Issues survey. . Everest Group’s 2023 Key Issues Study comprises the input of 200 global leaders across enterprises, GlobalBusinessServices (GBS) centers and service providers.
Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment – North America, EMEA, and Asia Pacific As Recruitment Process Outsourcing (RPO) gains worldwide adoption, the demand for regional expertise and consistent delivery across geographies is also increasing.
IST GBS (GlobalBusinessServices) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M.
As the geopolitical upheavals and the pressures of inflation continue to impact business operations across industries, it’s critical for organizations to reimagine their shared services operating model and the technology supporting them. But what are some of the key challenges faced by SSOs?
Live Webinar GLOBALSERVICES MARKET UPDATE: LEVERAGING PROVIDERS FOR GIC SUCCESS September 24, 2024 | 9 a.m. How did the global sourcing market evolve in 2023 and H1 2024? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. What capabilities / best practices should providers establish to pragmatically support GICs?
LINKEDIN LIVE The CPG and Retail GBS Market: Priorities, Opportunities, and Challenges View the event on LinkedIn, which was delivered live on Wednesday, November 1, 2023.
EVENT External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum 21 March, 2023 11:45 GMT | 7:45 EST Everest Group Partner, Rohitashwa Aggarwal , will moderate an expert panel at the ABSL (The Association of BusinessService Leaders) European forum.
LinkedIn Live The Road to GBS/GCC Leadership: Perspectives from Executive Search View the event on LinkedIn, which was delivered live on Thursday, October 19, 2023. There is an unprecedented transformation occurring in GlobalBusinessServices (GBS) / Global Capability Center (GCC) leadership across the industry.
Building on its inaugural research in this area, Everest Group will soon release its 2023 report examining how operations and technology employees in GlobalBusinessServices (GBS) organizations in India, The Philippines, and Poland view their employer’s brands. Why GBS brand perception matters?
INVITE ONLY POSITIONING GCCs FOR SUCCESS: DRIVE SUPERIOR VALUE AND ADVANCE BUSINESS IMPACT September 29, 2023 | 10:00 AM IST - 12:30 PM IST Global Capability Centers (GCCs) / GlobalBusinessServices (GBS) organizations are now key strategic partners for enterprises, driving business impact beyond cost savings and operational improvement.
Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and GlobalBusinessServices giants.
Live Webinar The 2023 Top Employers for Tech Talent: Insights to Create a Powerful Employer Value Proposition July 6, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Maintaining a powerful employer brand perception is critical for organizations to attract and retain top tech talent.
Live Webinar Winning Employer Value Propositions: Strategies from Top GBS Employers June 13, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Employer Value Proposition (EVP) has taken center stage as workforce expectations rapidly evolve.
Live Webinar Why GBS Change Management is the Key to Added Value and ROI January 24, 2023 | 9 a.m. IST Change management is a work in progress for most GlobalBusinessServices (GBS) organizations. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m.
With its high-quality talent, state-of-the-art infrastructure for delivering advanced technological services, and strong government support, Hyderabad has ascended as a top globalservices destination. But does Hyderabad have what it takes to surpass Bangalore as the foremost globalservices destination in the future?
How current and potential employees view the organization’s brand is critical to business success. Gain insights from our research on best practices by leading GlobalBusinessServices (GBS) organizations who have created a superior employer brand perception in this blog.
Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. Who should attend?
GlobalBusinessServices (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Strategies to optimize near-term costs Inflation is putting cost takeout pressure on businesses worldwide.
LINKEDIN LIVE Improve Your GBS Employer Brand | Learning from the Best in Poland May 11, 2023| 7 a.m. IST Poland has become a powerhouse in GlobalBusinessServices (GBS) and a Centre of Excellence for GBS. More than ever, GBS leaders must focus on agility, customer service, talent development, and process efficiency.
The Everest Group 2024 Key Issues Study reveals revenue growth and cost optimization as the top-most business priorities of enterprise executives for the coming year. DALLAS, December 8, 2023 — 2024 will be the year of doing more with less, according to the results of the Everest Group 2024 Key Issues Study of enterprise executives.
Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.
This mature delivery hub for nearshore IT services still has much to offer but will have to overcome key obstacles to regain its appeal among international technology professionals. Ireland has been a popular location for global companies looking to offer IT service delivery to nearshore Europe.
Live Webinar Sustaining Momentum: Key Priorities for GBS Leaders Amid Economic Uncertainty February 28, 2023 | 9 a.m. For 2023, GBS organizations must maintain this “persevere” mindset and continue alignment with CEO mandates. What are GBS leaders’ strategic priorities for 2023? CST | 10 a.m. EST | 3 p.m.
In recent years, Global Capability Centers (GCCs) / Global In-house Centers (GICs) have experienced a remarkable surge in popularity amongst enterprises worldwide, with headlines frequently highlighting the establishment of new GCCs across various regions. Reach out to us to discuss this topic further with our expert analysts.
Provides the Ability to Define the Value Realization Impact from Gen AI Strategies Miami, FL – December 7, 2023 – The Hackett Group , Inc. The Hackett Group’s Ai XPLR is the tip of the spear and first of many new generative AI-related offerings that will be introduced by the company.
Live Webinar 5 Steps to Unlock Maximum Value from Cloud May 9, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST In the last couple of years, we have witnessed the frantic adoption of cloud by enterprises trying to keep up with innovation.
GBS site leaders GBS strategy leaders HR leaders / heads Talent strategy leaders / heads Technology / IT leaders Rohitashwa Aggarwal Partner Everest Group Shivangee Kumar Senior Analyst Everest Group Manoj Kalra Senior Vice President & Group Head of Global Enterprise Services dsm-firmenich Asad Mohammad Vice President – Global Centers Operations (..)
LINKEDIN LIVE AR-focused Event | How Everest Group Guides Enterprises to Better Decisions May 16, 2023 | 9:30 a.m. On a daily basis, our research teams engage enterprise clients of technology and business processes services, often in ways other research firms do not. CDT | 10:30 a.m. EDT | 3:30 p.m. BST | 8 p.m.
A significant number of GCCs today lack a comprehensive approach to measuring the value they generate and struggling to articulate it to their global counterparts. This challenge was highlighted during the 2023 nasscom GCC conclave, where many leaders raised the question of value articulation.
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