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IAOP Names SEBPO to The Global Outsourcing 100® List for the Ninth Year in a Row

SEBPO

The 2023 IAOP GO100 recognizes the world’s best service providers and advisors from industries including business process outsourcing, real estate and capital asset management, manufacturing and logistics, facility services, and information technology.

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Guide to Finding the Perfect Partner for First-Time Outsourcers

Premier BPO

In a Deloitte global outsourcing survey, the top three reasons businesses outsource today are cost reduction (84%), standardization of processes (82%), and development of capabilities (70%) 2. million in 2023, a 15% increase over the last three years 3. Deloitte Global Outsourcing Survey 3. References 1.

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IAOP® Names RAYA CX a Leader in the 2023 Global 100 Outsourcing List

Raya Contact Center

For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US.

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IAOP® Names RAYA CX a Leader in the 2023 Global 100 Outsourcing List

Raya Contact Center

For the third consecutive year, RAYA CX is listed in the IAOP Global Outsourcing 100® companies list. The recognition is given by the International Association of Outsourcing Professionals® (IAOP), which is a global, standard-setting organization and advocates for the outsourcing profession based in the US.

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IAOP, “Global Outsourcing 100,”

The Hackett Group

The IAOP for recognizing The Hackett Group on its 2023 Global Outsourcing 100 list. The post IAOP, “Global Outsourcing 100,” appeared first on The Hackett Group.

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IAOP Names Transparent BPO a Top 100 Global Outsourcing Leader

Transparent BPO Outsourcing

This award recognizes Transparent BPO for its […] The post <strong>IAOP Names Transparent BPO a Top 100 Global Outsourcing Leader</strong> appeared first on Transparent BPO.

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Customer Experience Management (CXM) Outsourcing Spiked 12-14% in 2021 as Enterprises Doubled Down on Delivering Digital Experiences to Customers—Everest Group

Everest Group

Everest Group says growth in CXM outsourcing will continue as enterprise seek to maximize customer retention in face of recessionary climate. . These findings and more are detailed in Everest Group’s recently published report, “ Capturing the Post-pandemic Resurgence: Customer Experience Management (CXM) State of the Market Report 2023.”