Everest Group

OCTOBER 19, 2023

Finance and Accounting Outsourcing (FAO) PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this research we assess 28 FAO service providers based on their vision, capabilities, and impact on the FAO market, and position them on two Everest Group PEAK Matrix® assessments for FAO and Order-to-Cash (O2C) services.

Finance 162

Finance Accounting Outsourcing Advisory 162

Everest Group

OCTOBER 7, 2023

Property and Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 21 P&C insurance Business Process Services (BPS) providers and position them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants.

Insurance 162

Insurance Human Resources Payroll Outsourcing 162

Everest Group

NOVEMBER 30, 2023

Solutions such as patient engagement, denial management, and medical coding are in demand as healthcare providers are expected to continue prioritizing solutions that not only address current challenges but also provide flexibility for future developments in the healthcare landscape.

Management 162

Management Healthcare Sourcing Sales 162

Everest Group

AUGUST 9, 2023

Task Mining Products PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we examine 19 task mining technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Managed Services 130

Managed Services Automation Analytics Research 130

Everest Group

JUNE 9, 2023

Process Mining Products PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we examine 18 process mining technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Outsourcing 130

Outsourcing Government Marketing Research 130

Everest Group

MARCH 29, 2023

Digital Commerce Platform PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 21 technology providers on the Digital Commerce Platform PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

E-Commerce 130

E-Commerce Right-Sizing Insurance Finance 130

Everest Group

OCTOBER 5, 2023

This includes functions such as call summarization and recommendations for next-best actions, further enhancing their ability to deliver exceptional customer service and operational efficiency.

Supply Chain Management 130

Supply Chain Management Streamline Operations Research Marketing 130

Everest Group

NOVEMBER 15, 2022

In addition, domains such as DE&I, upskilling and reskilling, and managed services gained prominence and became the key differentiating factors among providers. Why the Shift to a Managed Services Model for the Contingent Workforce is a Win-Win. Our Thinking. Learn More.

Service 130

Service Sourcing Managed Services Marketing 130

Everest Group

OCTOBER 19, 2023

Global Locations State of the Market 2023: Changing Locations Landscape in the Face of Economic Uncertainty Offshoring/nearshoring has seen an uptick across functions as enterprises have embarked on a road to recovery post the pandemic.

Nearshoring 147

Nearshoring Marketing Offshoring Information Technology 147

Everest Group

AUGUST 31, 2023

Global In-house Center-focused Capabilities – Provider PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we leverage Everest Group’s proprietary PEAK Matrix® framework to evaluate 12 providers’ global in-house center-focused capabilities across two key dimensions – market impact and vision and capability.

Supply Chain Management 130

Supply Chain Management Automation Marketing Research 130

Everest Group

MAY 31, 2023

Additionally, the industry is experiencing consolidation, with larger companies acquiring smaller participants to expand their service portfolio and increase their market share. Each provider profile provides a comprehensive overview of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.

Service 130

Service Flexibility Healthcare Outsourcing 130

Everest Group

JULY 27, 2023

This situation created an opportunity for providers of contingent talent and strategic solutions to address the talent gap by investing in various areas, including technology-driven solutions, managed services, learning and upskilling programs, and fostering DEI.

Engineering 130

Engineering Outsourcing Retail Banking 130

31 West

JANUARY 26, 2023

It automates your entire workflow, offering easy management services. The post SysAid vs Jira Compared 2023 appeared first on 31West: Bottom Line SysAid is our best pick for mid-sized companies and Enterprises looking for a comprehensive ITSM solution with advanced features and excellent integration capabilities.

Right-Sizing 130

Right-Sizing Software Automation Design 130

31 West

JANUARY 25, 2023

Datto’s AutoTask is another service desk software that automates all technical operations and provides a consolidated view of all assets, IT tasks, user issues, and recent requests on a single dashboard. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

Everest Group

JUNE 13, 2023

To achieve success in implementing IDP, enterprises must partner with the appropriate IDP technology provider.

Automation 130

Automation Healthcare Research Marketing 130

Groove Technology

DECEMBER 14, 2022

Significantly increasing from 2022 to 2023 by 0.3% more, with 5206,9 million users globally in 2023. The number of mobile app downloads is anticipated to increase by 24 billion in 2023 when compared to 2022. Top significant trends for mobile app development in 2023. Heavy use of applications on smartphones. More AR apps.

Retail 130

Retail Design Marketing Banking 130

31 West

JANUARY 20, 2023

The ITSM tool covers change management, incident management , reports and analytics, problem management, service requests, ticket channels, knowledge base, and a host of other features. Jira combines the developers and IT management teams into a consolidated tool, making management easier than ever.

Software 130

Software Automation Out-Tasking Design 130

31 West

MARCH 6, 2023

BMC Helix ITSM offers automatic task bundling, proactive change and risk management, and personalized dashboards. Jira vs BMC Helix ITSM Compared 2023 Let us explore some consideration factors to understand which customer service solution would be best suited for your organization. The product is also available for a free trial.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Everest Group

JANUARY 16, 2024

Contents: This report features detailed assessments, including strengths and limitations, of 24 providers that focus on IT transformation services in the retail industry Scope Industry: retail Geography: global The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading service providers, client reference (..)

Retail 173

Retail E-Commerce Service Sourcing 173

Hyland

NOVEMBER 21, 2022

Hyland customers’ top technology priorities for 2023. Achieve your 2023 goals. Most organizations are in the thick of finalizing their 2023 plans, which means — hopefully — they’ve spent a good deal of time listening to team members and pinpointing exactly what the must-accomplish projects are. Let’s dig in. Modernizing.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

Everest Group

MARCH 24, 2023

Financial support by governments, lower interest rates, and limited consumption opportunities have contributed to rising household wealth, generating increased revenues for wealth management companies from more fees and advisory support. Let’s look at the factors disrupting the wealth management industry in the first of our two-part series.

Management 130

Management Advisory Government Reduced Costs 130

Everest Group

OCTOBER 2, 2023

Life Sciences Operations PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this research, we present a detailed assessment of 28 operations service providers featured on the Life Sciences Operations Services PEAK Matrix®.

Business Process Outsourcing 147

Business Process Outsourcing Manufacturing Healthcare Regulations 147

Everest Group

APRIL 8, 2024

Contents: In this report, we: Position top IDP technology providers and those specializing in banking and insurance-specific processes on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, Aspirants, and Star Performers Analyze the technology provider market’s competitive landscape Discuss providers’ key strengths and limitations (..)

Insurance 195

Insurance Banking Research Automation 195

Everest Group

JANUARY 5, 2024

31, 2023, aligns with Accenture’s inorganic growth strategy to expand its supply chain management capabilities. As a leading managed services provider, Accenture provides a wide range of services and solutions in strategy, consulting, technology, business processes, and operations.

Sales 162

Sales Supply Chain Management Service Manufacturing 162

Everest Group

SEPTEMBER 27, 2024

UK Contingent Talent and Strategic Solutions PEAK Matrix® Assessment – IT and Business and Professionals In 2023, the UK contingent talent and strategic solutions market faced challenges shaped by a complex mix of economic, political, and global factors. As we look forward to 2024-25, there is cautious optimism for the UK economy.

Impact Sourcing 130

Impact Sourcing Marketing Government Jobbing 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Everest Group

JANUARY 18, 2024

Despite the global economic turndown, enterprises widely adopted AI in 2023, with generative AI playing a substantial role, according to a survey of CIOs conducted by Everest Group and Yates Ltd. Our areas of focus include enterprise networks, software, managed services, end user services and automation.

Research 162

Research Government Retail Healthcare 162

Invedus

JUNE 2, 2023

Pros: Easy to use Excellent customer service Effortless Accounting Cons: There is no software Lack of payroll services Lacks real estate management services Pricing: It has two pricing plans: essential and premium, starting from $249 and $399.

Accounting 98

Accounting Software Finance Payroll 98

Everest Group

FEBRUARY 28, 2023

Today, enterprises are readily adopting Workplace Communication and Collaboration (WCC) services to optimize costs, enhance productivity, and improve employee engagement and experience. The WCC market is evolving rapidly and is expected to grow further in 2023.

Collaborations 130

Collaborations Service Marketing Managed Services 130

Everest Group

MAY 14, 2024

NextWealth offers services in AI/Machine Learning (AI/ML), Information Technology (IT) services , and Business Process Services (BPS) under a managed services model to a diverse set of clients in tech, e-commerce, fintech, banking, financial services and insurance (BFSI), and healthcare , among others.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

Everest Group

DECEMBER 7, 2023

While Generative Artificial Intelligence was a major focus at the recent Amazon Web Services (AWS) annual user conference in Las Vegas, other important themes stood out to our analyst team. Read on for our analysis of the trends to pay attention to from AWS re:Invent 2023. Since attending AWS re:Invent from Nov. 27 to Dec.

Right-Sizing 173

Right-Sizing Collaborations Service Marketing 173

CDS

JUNE 28, 2023

Annual Channel Futures 2023 MSP 501 ranks CDS 39th on list of best-in-class businesses growing via recurring revenue and innovation. For the past 17 years, managed service providers around the globe have submitted applications for inclusion on this prestigious and definitive listing. EATONTOWN, N.J. &

Managed Services 52

Managed Services Management Service Engineering 52

Premier BPO

JUNE 7, 2024

To underscore how an external partner well versed in Tech-related expertise can improve operational efficiency, resulting in significant cost savings, improved scalability, and exceptional customer service, we will demonstrate Premier BPO’s collaborative approach and customized solutions to help the client transform their Help Desk Services.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Perficient Digital Transformation

JANUARY 27, 2023

Application security program management service: Veracode’s program management service helps customers to build and maintain a comprehensive, efficient, and effective application security program.

Software 111

Software Automation Sourcing Regulations 111

Mercans

MAY 3, 2023

Fresh from being recognised as Global Leader by NelsonHall and Star Performer by Everest Group, Mercans is proud to announce that it has been nominated in two categories at the Global Payroll Awards 2023. The awards recognize excellence in payroll management and celebrate organizations that have made significant contributions to the field.

Payroll 52

Payroll Regulations Reduced Costs Software 52

Everest Group

FEBRUARY 24, 2023

It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc. Read on to learn recommendations from our findings evaluating sourcing proposals over the past two years.

BPO 130

BPO Services Contracting Outsourcing Manufacturing 130