Everest Group

NOVEMBER 15, 2022

Top UK Contingent Staffing Services The UK contingent staffing industry was contracted by the pandemic in 2020, and the use of contingent staffing plummeted throughout the country. Why the Shift to a Managed Services Model for the Contingent Workforce is a Win-Win. LEARN MORE ABOUT Top Service Providers. Our Thinking.

Service 130

Service Sourcing Managed Services Marketing 130

Everest Group

OCTOBER 19, 2023

Surging inflation, the recessionary environment, and geopolitical instability, coupled with the volatility that the pandemic left the enterprises in, have increased enterprises’ openness to leverage third-party service provider support for their finance functions.

Finance 162

Finance Accounting Outsourcing Advisory 162

Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment The market for Contact Center-as-a-Service (CCaaS) is experiencing rapid growth, driven by the increasing demand for flexible remote work solutions, the need for businesses to provide exceptional customer service, and the scalability required to accommodate fluctuating demand.

Service 130

Service Flexibility Healthcare Outsourcing 130

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

OCTOBER 7, 2023

Property and Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 21 P&C insurance Business Process Services (BPS) providers and position them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants.

Insurance 162

Insurance Human Resources Payroll Outsourcing 162

Everest Group

NOVEMBER 30, 2023

Solutions such as patient engagement, denial management, and medical coding are in demand as healthcare providers are expected to continue prioritizing solutions that not only address current challenges but also provide flexibility for future developments in the healthcare landscape. LEARN MORE ABOUT Top Service Providers

Management 162

Management Healthcare Sourcing Sales 162

Everest Group

AUGUST 9, 2023

Task Mining Products PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we examine 19 task mining technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. LEARN MORE ABOUT Top Service Providers

Managed Services 130

Managed Services Automation Analytics Research 130

Everest Group

MARCH 29, 2023

Digital Commerce Platform PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 21 technology providers on the Digital Commerce Platform PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. LEARN MORE ABOUT Top Service Providers

E-Commerce 130

E-Commerce Right-Sizing Insurance Finance 130

Everest Group

OCTOBER 5, 2023

This includes functions such as call summarization and recommendations for next-best actions, further enhancing their ability to deliver exceptional customer service and operational efficiency. What Service Provider Executives Should Know Learn More What is the PEAK Matrix®? LEARN MORE ABOUT Top Service Providers

Supply Chain Management 130

Supply Chain Management Streamline Operations Research Marketing 130

Everest Group

JUNE 9, 2023

Process Mining Products PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we examine 18 process mining technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Outsourcing 130

Outsourcing Government Research Marketing 130

Everest Group

OCTOBER 19, 2023

Global Locations State of the Market 2023: Changing Locations Landscape in the Face of Economic Uncertainty Offshoring/nearshoring has seen an uptick across functions as enterprises have embarked on a road to recovery post the pandemic. In EMEA, Poland and Ireland continue to be the locations of choice for IT-BP delivery.

Nearshoring 147

Nearshoring Marketing Offshoring Information Technology 147

Everest Group

AUGUST 31, 2023

Global In-house Center-focused Capabilities – Provider PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we leverage Everest Group’s proprietary PEAK Matrix® framework to evaluate 12 providers’ global in-house center-focused capabilities across two key dimensions – market impact and vision and capability.

Supply Chain Management 130

Supply Chain Management Automation Marketing Research 130

Everest Group

JANUARY 5, 2024

Accenture aims to enhance its supply chain prowess by acquiring after-sales services provider OnProcess Technology. The deal can create opportunities for both firms, their clients, and the overall supply chain business process services market. Accenture holds a Leader position in the Everest Group SCM BPS PEAK Matrix ® Assessment 2023.

Sales 162

Sales Supply Chain Management Service Manufacturing 162

Everest Group

JULY 27, 2023

This situation created an opportunity for providers of contingent talent and strategic solutions to address the talent gap by investing in various areas, including technology-driven solutions, managed services, learning and upskilling programs, and fostering DEI. LEARN MORE ABOUT Top Service Providers

Engineering 130

Engineering Outsourcing Retail Banking 130

31 West

JANUARY 25, 2023

The self-service portal of ServiceNow is for users having simple issues, like forgotten passwords or asset upgrades. They can fix it on their own, while the more complex issues can be routed to the IT agent through its ticket management module. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

31 West

JANUARY 26, 2023

From ticket automation to automated alerts, the solution handles your IT services without manual intervention. So, you can sit back and watch the software manage your help desk while your team can focus on more important tasks for your business growth. It automates your entire workflow, offering easy management services.

Right-Sizing 130

Right-Sizing Software Automation Design 130

Everest Group

JUNE 13, 2023

LEARN MORE ABOUT Top Service Providers To achieve success in implementing IDP, enterprises must partner with the appropriate IDP technology provider.

Automation 130

Automation Healthcare Research Marketing 130

31 West

JANUARY 20, 2023

What is Jira Service Desk? Jira is an IT service management tool that simplifies all IT-related operations and empowers employees to focus on tasks that are more important than addressing individual user requests. More than 65,000 businesses use Jira Service Desk to automate their IT operations worldwide.

Software 130

Software Automation Out-Tasking Design 130

Everest Group

FEBRUARY 28, 2023

Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services.

Collaborations 130

Collaborations Service Marketing Managed Services 130

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. With an estimated total addressable market of US$80-85 billion in 2023, the penetration rate is no more than 15-17%.

Service 162

Service Advisory Finance Accounting 162

31 West

MARCH 6, 2023

According to Salesforce, quality customer service would be the way to achieve this business goal. If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. About Jira Jira Service Management is a product offered by Atlassian.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Groove Technology

DECEMBER 14, 2022

Significantly increasing from 2022 to 2023 by 0.3% more, with 5206,9 million users globally in 2023. The number of mobile app downloads is anticipated to increase by 24 billion in 2023 when compared to 2022. Top significant trends for mobile app development in 2023. Heavy use of applications on smartphones. More AR apps.

Retail 130

Retail Design Marketing Banking 130

Everest Group

MARCH 24, 2023

Read on to learn how the disruptions will impact the wealth management industry and the role technology and service providers can play to help wealth managers navigate the choppy waters ahead. But the rapid rise in interest rates and fear of an economic slowdown will put pressure on this industry in 2023.

Management 130

Management Advisory Government Insurance 130

31 West

SEPTEMBER 22, 2022

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? Objectives.

Service 130

Service Outsourcing Automation Flexibility 130

Hyland

NOVEMBER 21, 2022

Hyland customers’ top technology priorities for 2023. Achieve your 2023 goals. Most organizations are in the thick of finalizing their 2023 plans, which means — hopefully — they’ve spent a good deal of time listening to team members and pinpointing exactly what the must-accomplish projects are. Let’s dig in.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

Everest Group

OCTOBER 2, 2023

To effectively serve evolving enterprise needs, service providers have invested in increasing the breadth and depth of their functionalities/offerings across the life sciences operations value chain. This report will enable enterprises to identify suitable service providers to manage the evolving needs of their businesses.

Business Process Outsourcing 147

Business Process Outsourcing Manufacturing Healthcare Regulations 147

Everest Group

APRIL 8, 2024

LEARN MORE ABOUT Top Service Providers

Insurance 195

Insurance Banking Research Finance 195

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

DECEMBER 7, 2023

While Generative Artificial Intelligence was a major focus at the recent Amazon Web Services (AWS) annual user conference in Las Vegas, other important themes stood out to our analyst team. Read on for our analysis of the trends to pay attention to from AWS re:Invent 2023. Since attending AWS re:Invent from Nov. 27 to Dec. resellers).

Right-Sizing 173

Right-Sizing Collaborations Service Marketing 173

Everest Group

MAY 14, 2024

NextWealth offers services in AI/Machine Learning (AI/ML), Information Technology (IT) services , and Business Process Services (BPS) under a managed services model to a diverse set of clients in tech, e-commerce, fintech, banking, financial services and insurance (BFSI), and healthcare , among others.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Everest Group

SEPTEMBER 27, 2024

UK Contingent Talent and Strategic Solutions PEAK Matrix® Assessment – IT and Business and Professionals In 2023, the UK contingent talent and strategic solutions market faced challenges shaped by a complex mix of economic, political, and global factors. LEARN MORE ABOUT Top Service Providers

Impact Sourcing 130

Impact Sourcing Marketing Government Jobbing 130

Everest Group

JANUARY 18, 2024

Despite the global economic turndown, enterprises widely adopted AI in 2023, with generative AI playing a substantial role, according to a survey of CIOs conducted by Everest Group and Yates Ltd. Our areas of focus include enterprise networks, software, managed services, end user services and automation.

Research 162

Research Government Retail Healthcare 162

CDS

JUNE 28, 2023

Annual Channel Futures 2023 MSP 501 ranks CDS 39th on list of best-in-class businesses growing via recurring revenue and innovation. For the past 17 years, managed service providers around the globe have submitted applications for inclusion on this prestigious and definitive listing. EATONTOWN, N.J. &

Managed Services 52

Managed Services Management Service Engineering 52

Invedus

JUNE 2, 2023

Pros: Easy to use Excellent customer service Effortless Accounting Cons: There is no software Lack of payroll services Lacks real estate management services Pricing: It has two pricing plans: essential and premium, starting from $249 and $399. It integrates well with a large number of third party services.

Accounting 98

Accounting Software Finance Payroll 98

Everest Group

SEPTEMBER 30, 2024

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future. From an industry vertical perspective as well, we are seeing growth across most major segments including financial services, telecom, media & technology, retail and consumer goods, etc.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147