Everest Group

MAY 14, 2024

NextWealth leverages impact sourcing to drive business growth and create social impact with a unique three-pillar approach focused on talent, technology, and training. Discover the transformative power of impact sourcing firsthand through Everest Group’s sustainability teams’ eye-opening visit to the NextWealth center in India.

Impact Sourcing 64

Impact Sourcing Sourcing E-Commerce Jobbing 64

Everest Group

AUGUST 23, 2023

Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) In the next normal, due to enterprises’ increased focus on workforce scalability and agility, the contingent workforce is emerging as a key focus area.

Managed Services 52

Managed Services Management Service Outsourcing 52

Everest Group

NOVEMBER 30, 2023

Solutions such as patient engagement, denial management, and medical coding are in demand as healthcare providers are expected to continue prioritizing solutions that not only address current challenges but also provide flexibility for future developments in the healthcare landscape.

Management 64

Management Healthcare Sourcing Sales 64

Everest Group

SEPTEMBER 28, 2023

Technology played a pivotal role as digital platforms and tools streamlined operations, improved candidate sourcing, and enhanced workforce management. AI-powered candidate matching and online talent marketplaces gained prominence, providing efficient ways to connect employers with contingent workers.

Human Resources 64

Human Resources Streamline Operations Marketing Engineering 64

Everest Group

NOVEMBER 10, 2023

Process Orchestration Products PEAK Matrix® Assessment 2023 – Update What is in this PEAK Matrix® Report In this report, we study 24 process orchestration technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Payroll 64

Payroll Insurance Finance Outsourcing 64

Everest Group

NOVEMBER 15, 2022

Providers tapped into this opportunity and improved their sourcing capabilities to meet enterprises’ increasing demands. In addition, domains such as DE&I, upskilling and reskilling, and managed services gained prominence and became the key differentiating factors among providers. Our Thinking. Learn More. Learn More.

Service 52

Service Sourcing Managed Services Marketing 52

Everest Group

JULY 27, 2023

This situation created an opportunity for providers of contingent talent and strategic solutions to address the talent gap by investing in various areas, including technology-driven solutions, managed services, learning and upskilling programs, and fostering DEI.

Engineering 52

Engineering Outsourcing Retail Banking 52

Hyland

SEPTEMBER 16, 2022

Open source for the win. A famous developer of open source software for enterprise IT has been unlocking the potential of its Alfresco platform since 2008. Save the date for CommunityLIVE 2023. Save the date and join us October 1–5, 2023, at Caesars Forum in Las Vegas, Nevada. CommunityLIVE 2022 in Nashville is a wrap.

Banking 105

Banking Healthcare Collaborations Sourcing 105

Everest Group

JANUARY 16, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

Retail 69

Retail E-Commerce Service Sourcing 69

3Pillar Global

MAY 3, 2024

In Mercer , Aon , and WTW surveys of healthcare benefit leaders showed a typical premium increase in 2023 of ~6 and between 6-8% in 2024, far outpacing inflation. Sources: Mercer, WTW, KFF, AON, Minneapolis Fed On top of that, the business environment has shifted. Healthcare costs are rising dramatically.

Insurance 104

Insurance Healthcare Co-Sourcing Administrative 104

Everest Group

JANUARY 18, 2024

Despite the global economic turndown, enterprises widely adopted AI in 2023, with generative AI playing a substantial role, according to a survey of CIOs conducted by Everest Group and Yates Ltd. Our areas of focus include enterprise networks, software, managed services, end user services and automation.

Research 64

Research Government Retail Healthcare 64

Everest Group

SEPTEMBER 27, 2024

UK Contingent Talent and Strategic Solutions PEAK Matrix® Assessment – IT and Business and Professionals In 2023, the UK contingent talent and strategic solutions market faced challenges shaped by a complex mix of economic, political, and global factors. As we look forward to 2024-25, there is cautious optimism for the UK economy.

Impact Sourcing 52

Impact Sourcing Marketing Government Jobbing 52

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. With an estimated total addressable market of US$80-85 billion in 2023, the penetration rate is no more than 15-17%.

Service 64

Service Advisory Finance Accounting 64

IBM Services

NOVEMBER 8, 2023

At the beginning of the year, we laid out a new strategy for IBM Power under the leadership of Ken King, who will be retiring by the end of 2023 after forty years with IBM. Oracle will be releasing Oracle Database 23c on Power , as part of their next Long Term Release as reported in April 2023.

Advisory 96

Advisory Banking Automation Design 96

Everest Group

DECEMBER 7, 2023

In this context, enterprises worldwide are increasingly recognizing the imperative to transition towards renewable energy sources, driven by both environmental concerns and a growing commitment to sustainable practices.

Regulations 69

Regulations Efficiency Sourcing Marketing 69

IBM Services

SEPTEMBER 11, 2023

Db2 (LUW) was born in 1993, and 2023 marks its 30th anniversary. The impact of Db2 on IBM Db2 helped position IBM as an overall solution provider of hardware, software, and services. Customers can also choose to run IBM Db2 database and IBM Db2 Warehouse as a fully managed service.

Analytics 89

Analytics Co-Sourcing Engineering Reduced Costs 89

Perficient Digital Transformation

JANUARY 23, 2023

These are forecasted to be the top digital transformation trends in 2023. The combination of Drupal and Acquia as a platform for government websites offers a powerful solution for creating and managing secure, high-performance websites. Before diving in, let us take a closer look at the government’s digital transformation trends.

Government 64

Government Data Entry Flexibility Design 64

Premier BPO

MARCH 29, 2023

We have been laser-focused on our purpose of being a seamless extension of our client’s business and providing high-touch service, especially for first-time outsourcers. Our COO calls this “co-sourcing”. I look forward to 2023 kicking it into the next year with a lot of foundation set during 2022.

Co-Sourcing 52

Co-Sourcing Supply Chain Management BPO Finance 52

IBM Services

MARCH 14, 2024

Furthermore, integration between AWS and IBM products and services amplifies the value of IBM investments by complementing them with AWS offerings.    Redefining cloud database innovation: IBM and AWS In late 2023, IBM and AWS jointly announced the general availability of Amazon relational database service (RDS) for Db2.

Analytics 81

Analytics Government Flexibility Infrastructure Costs 81

Everest Group

FEBRUARY 24, 2023

Read on to learn recommendations from our findings evaluating sourcing proposals over the past two years. It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc.

BPO 52

BPO Services Contracting Outsourcing Manufacturing 52

Everest Group

NOVEMBER 9, 2022

The report explores key demand trends, solution characteristics, the service provider landscape and the outlook for 2023. Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Notable MPHRO Trends in 2022: The MPHRO market was valued at approximately US$5.4

Human Resources 59

Human Resources Research Retail Manufacturing 59

Premier BPO

JUNE 7, 2024

To underscore how an external partner well versed in Tech-related expertise can improve operational efficiency, resulting in significant cost savings, improved scalability, and exceptional customer service, we will demonstrate Premier BPO’s collaborative approach and customized solutions to help the client transform their Help Desk Services.

Outsourcing 71

Outsourcing Co-Sourcing BPO Operational Costs 71

IBM Business Partners

MAY 17, 2024

” Given the statistics—82% of surveyed respondents in a 2023 Statista study cited managing cloud spend as a significant challenge—it’s a legitimate concern. ” This quandary often comes with an accompanying worry: “Are we spending too much money on cloud computing?”

Efficiency 96

Efficiency Automation Right-Sizing Government 96

IBM Business Partners

JUNE 2, 2023

The approach leverages IBM’s zOS connectors , allowing us to shift the focus from application to data, move mainframe data in mainframe format into cloud storage (with near real-time, bidirectional data sync), and leverage new and modern cloud data management services.

Co-Sourcing 79

Co-Sourcing Automation Flexibility Collaborations 79

Perficient Digital Transformation

DECEMBER 1, 2022

That immediately brings you into the headless world of 2023 and drastically simplifies the further upgrade options, not to mention the potential migration to the XM Cloud. A webhook is just an HTTP request, triggered by some event in a source system being sent to any destination you specify, carrying some useful payload of data.

Out-Tasking 64

Out-Tasking Sourcing Government Management 64

Mattsen Kumar

AUGUST 27, 2024

Embracing Automation and AI Automation and AI are revolutionizing the field of account receivable management services. In 2023, the accounts receivable/accounts payable automation industry was valued at USD 13 billion.” Source 2. Fun Facts: 42% of businesses are investigating potential uses for AI.

Finance 52

Finance Accounting Management Analytics 52

Everest Group

JUNE 28, 2023

Considering these findings, the following framework provides an overview of disruptions BFSI enterprises face and outlines the actions to offset them: Source: Everest Group 2023 BFSI enterprises need to act swiftly and effectively to mitigate the impact of these disruptions.

Banking 52

Banking Cybersecurity Insurance Analytics 52

Premier BPO

MAY 17, 2023

Essentially, the entire world utilizes SaaS as Zippia reports that 99% of companies will be utilizing at least one SaaS solution by the end 2023. Our goal is to offer services that are not only seamless with business processes but also with people. CAGR, reaching a global market size of $462.94 billion by 2028.

BPO 52

BPO Co-Sourcing Software Right-Sizing 52

Everest Group

JANUARY 17, 2023

Inputs from these sources were used in conjunction with our existing low-code research and ongoing conversations with ecosystem players to inform the final review across the below assessment dimensions. Source: Everest Group. Pre-built templates. Collaborative development. Sample outputs.

Research 52

Research Collaborations Sourcing Design 52

Amzur

OCTOBER 8, 2024

million from 2023 to 2031. Kubernetes: Orchestrating Containers at Scale Introduction to Kubernetes Kubernetes is an open-source platform designed to automate the deployment, scaling, and management of containers. The market for containers and Kubernetes security is projected to grow at a CAGR of 27.60%, reaching USD 10,716.68

Healthcare 97

Healthcare Automation Efficiency Flexibility 97

Everest Group

JANUARY 23, 2024

Understand the market size and growth trends in procurement outsourcing for the years 2021-2022, and project the anticipated growth for 2023-24.

Outsourcing 52

Outsourcing Marketing Managed Services Sourcing 52

Everest Group

JANUARY 4, 2023

To learn about the benefits of a business outcome model for enterprises and service providers, the requirements to get started, and common pitfalls, read on. Enterprises can hold service providers to outcomes beyond service quality and operational cost reduction.

BPO 52

BPO Outsourcing Labor Costs Advisory 52

Everest Group

MAY 28, 2024

EXPLORE Service Provider Compass Everest Group’s Service Provider Compass is a complimentary report designed to help sourcing leaders get an outside-in view of service providers’ market positions in key delivery locations. The first report focuses on IT-ADM and CXM services delivery from Mexico.

Retail 52

Retail Healthcare Right-Sizing Research 52

Everest Group

MAY 28, 2024

EXPLORE Service Provider Compass Everest Group’s Service Provider Compass is a complimentary report designed to help sourcing leaders get an outside-in view of service providers’ market positions in key delivery locations. The first report focuses on IT-ADM and CXM services delivery from Mexico.

Retail 52

Retail Healthcare Right-Sizing Research 52

Perficient Digital Transformation

MARCH 27, 2023

When Sitecore announced their Cloud Offerings at Sitecore Symposium in October 2023, It crystalized their composable strategy in providing separate product offerings that were each best of breed but could be better together.

Management 64

Management Analytics Regulations Marketing 64

Magellan Solutions

JUNE 12, 2021

The estimated global sales for the eCommerce industry is $6.542 trillion by 2023. Outsourcing your marketing process gives you tons of opportunity to introduce your product or service to other customers outside your local area. BPO companies can provide your different platforms to support you in various lead sources.

Service 52

Service BPO Human Resources Data Entry 52

Everest Group

DECEMBER 1, 2023

Operational Technology (OT) Security Products PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we analyze nine global OT security technology providers as featured on the Operational Technology (OT) Security Products PEAK Matrix® Assessment 2023.

Cybersecurity 64

Cybersecurity Manufacturing Healthcare Regulations 64