Premier BPO

JUNE 7, 2024

Ignore everything else.” – Peter Thiel “Do what you do best and outsource the rest.” – Stephen Covey Some of the best business minds of our era recognize the strategic importance of focusing on efforts and identifying critical partnerships to access subject matter expertise for non-core elements. Why Outsource in Today’s World?

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

NOVEMBER 30, 2022

The research will help buyers select right-fit technology providers for their needs and enable providers to benchmark themselves against each other. Our Thinking. Market Insights™ 6 Best Practices to Successfully Adopt and Scale Process Orchestration. Learn More.

Software 246

Software Marketing Research Outsourcing 246

Everest Group

MARCH 15, 2023

LINKEDIN LIVE Will 2023’s Economic Environment Level Outsourcing Price Increases in APAC? March 15, 2023 | 10 AM IST | 12:30 PM SGT | 1:30 PM JST | 2 PM ACT In 2022, the global talent shortage and outsourcing price increases due to wage inflation led business leaders to rethink business operations and workforce plans.

Outsourcing 130

Outsourcing Service 130

Everest Group

JUNE 7, 2023

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment In the wake of the Great Resignation and business uncertainty, enterprises have regarded Recruitment Process Outsourcing (RPO) providers as strategic partners capable of guiding them through the constantly evolving talent market.

Outsourcing 130

Outsourcing Service Global Business Services Shared Services 130

Everest Group

NOVEMBER 14, 2023

Live Webinar 2023 Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities November 14, 2023 | 9 a.m. Join us as we explore the state of the global CXM outsourcing market in 2023. How is the global competitive CXM outsourcing landscape evolving? CST | 10 a.m. EST | 3 p.m.

Outsourcing 130

Outsourcing Marketing Management Service 130

Everest Group

AUGUST 7, 2023

Multi-Process Human Resources Outsourcing (MPHRO) Services In today’s Volatile, Uncertain, Complex, and Ambiguous (VUCA) world, organizations are constantly seeking ways to optimize their operations and enhance their overall efficiency.

Human Resources 130

Human Resources Outsourcing Service Banking 130

Everest Group

FEBRUARY 14, 2023

Live Webinar Pricing Actions to Capture Outsourcing Savings and Drive Success in 2023 February 14, 2023 | 9 a.m. However, as we enter 2023, attrition has started to cool off, and indicators are pointing to an economic slowdown. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m.

Outsourcing 130

Outsourcing Strategic Sourcing Sourcing Sales 130

Everest Group

NOVEMBER 10, 2023

Process Orchestration Products PEAK Matrix® Assessment 2023 – Update What is in this PEAK Matrix® Report In this report, we study 24 process orchestration technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Payroll 162

Payroll Insurance Finance Outsourcing 162

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 162

Management Service Outsourcing Marketing 162

Everest Group

NOVEMBER 29, 2022

Outsourcing, Offshoring, and Onshoring: What You Need to Know About Global Location Selection in 2023. The current outsourcing climate is showing an increase in offshoring and nearshoring, and organizations are scrambling to adjust their global location selection strategies. ON-DEMAND WEBINAR. Who Should Attend?

Offshoring 130

Offshoring Outsourcing Nearshoring Sourcing 130

Everest Group

OCTOBER 7, 2023

Cost reduction has once again become the foremost reason for outsourcing, along with the pursuit of operational efficiency to achieve improved business results. Additionally, there have also been delays in decision making from key enterprise leaders for handing out transformational projects.

Insurance 162

Insurance Human Resources Payroll Outsourcing 162

Everest Group

SEPTEMBER 27, 2023

Employer of Record (EOR) Solutions PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we analyze 20 providers on the Everest Group PEAK Matrix® for EOR solutions and categorize them as Leaders, Major Contenders, and Aspirants.

Human Resources 147

Human Resources Sourcing Payroll Retail 147

Everest Group

FEBRUARY 10, 2025

Between 2022-2023, the Information Technology (IT)-BP industry experienced an unprecedented surge in deal activity. The market was buzzing with large deals and, occasionally, mega deals, signaling a period of confidence in large-scale outsourcing. in 2023, and further to 4.7 However, this momentum has now slowed. in 2021 to 4.8

Outsourcing 130

Outsourcing Information Technology Marketing Engineering 130

Everest Group

MAY 23, 2023

Live Webinar The Six Key Pricing Themes Dominating 2023 May 23, 2023 | 9 a.m. IST In 2022, the outsourcing industry experienced significant attrition and wage hikes. However, those metrics stabilized in the first few months of 2023, and due to today’s economic environment, the focus has turned to cost control.

Strategic Sourcing 130

Strategic Sourcing Cybersecurity Cost Control Outsourcing 130

Everest Group

NOVEMBER 23, 2023

Live webinar Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC November 23, 2023 | 11 a.m. ACT Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m. Who should attend?

Sourcing 162

Sourcing Outsourcing Strategic Sourcing BPO 162

Everest Group

SEPTEMBER 12, 2023

Capgemini, HCLTech, and Alten top the list DALLAS, September 12, 2023 — Everest Group today released the fifth annual edition of “Everest Group Engineering Services Top 50 ,” a ranking of the world’s largest third-party providers of engineering services (ES). The ranking is based on revenues and year-on-year growth. between 2021 and 2022.

Engineering 162

Engineering Service Research Accounting 162

Everest Group

JANUARY 5, 2023

Global leaders share their chief concerns and strategy adjustments for outsourcing in 2023 in Everest Group’s annual Key Issues survey. . Everest Group’s 2023 Key Issues Study comprises the input of 200 global leaders across enterprises, Global Business Services (GBS) centers and service providers. Price/cost pressures.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

Everest Group

DECEMBER 16, 2022

How a Robust CXM Outsourcing Strategy Can Help Enterprises Navigate the Economic Downturn. Market Insights™ Outsourced Healthcare Claims Processing: Benefits of Transformation. Our Thinking. The Sports Marketing Playbook is Being Rewritten! Are you Ready? Learn More. Learn More. Learn More. Learn More. What is the PEAK Matrix®?

Healthcare 147

Healthcare Administrative Outsourcing Sourcing 147

Everest Group

SEPTEMBER 12, 2023

Live webinar Current Solution Trends and Their Impact on Outsourcing Deals and Pricing September 12, 2023 | 9 a.m. IST In the current market, prices are reaching a plateau, and providers are facing the pressing need to re-evaluate their solutions to gain a competitive edge in outsourcing deals. CDT | 10 a.m. EDT | 3 p.m.

Outsourcing 162

Outsourcing Sales Sourcing Design 162

Everest Group

MARCH 12, 2024

Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. Join this webinar as our expert analysts present the successes, challenges, and transformative trends that defined the global services industry in 2023 and discuss the opportunities that lie ahead for business leaders in 2024.

Service 147

Service Sourcing Outsourcing Marketing 147

Everest Group

JUNE 27, 2024

What are the Implications for the Outsourcing Industry? The restructuring opens new opportunities for the outsourcing industry as banks seek third-party support to drive efficiency and innovation. Mortgage rates on new loans fell toward the end of 2023 due to a fall in market swap rates.

Banking 147

Banking Outsourcing Service Sales 147

Everest Group

DECEMBER 12, 2022

DOWNLOAD THE FULL REPORT Life Sciences Customer Experience Platforms (CXP) PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this research, we assess 18 life sciences CX platform providers featured on the Life Sciences Customer Experience Platforms PEAK Matrix®. Our Thinking. Learn More. Learn More.

Analytics 147

Analytics Sales Research Marketing 147

Everest Group

JUNE 9, 2023

Process Mining Products PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we examine 18 process mining technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Outsourcing 130

Outsourcing Government Marketing Research 130

Redial

NOVEMBER 25, 2022

Since exploring the economic context of countries and markets is a fundamental part of our day-to-day, we couldn’t resist looking up what is ahead for the Business Process Outsourcing industry for 2023. . The growing demand for outsourcing services in Brazil is attracting BPOs from countries like India and the Philippines. .

BPO 130

BPO Business Process Outsourcing Outsourcing Manufacturing 130

Everest Group

AUGUST 9, 2023

Task Mining Products PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we examine 19 task mining technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Managed Services 130

Managed Services Automation Analytics Research 130

Everest Group

JUNE 27, 2023

LIVE WEBINAR Pricing and Outsourcing Trends: Navigating Uncertainties in Services Sourcing from APAC June 27, 2023 | 11 a.m. Because outsourcing service providers are unable to pivot to meet changing demands, buyer satisfaction with providers is hitting a record low, and the Asia Pacific (APAC) region is no exception.

Sourcing 130

Sourcing Outsourcing Service Strategic Sourcing 130

Everest Group

JANUARY 19, 2023

Live Webinar Driving Outsourcing Maturity: The Answer to Economic Uncertainty January 19, 2023 | 9 a.m. IST Entering 2023, enterprises face continued economic uncertainty and are searching for ways to safeguard against the impacts of a pending recession. CST, | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. Who should attend?

Outsourcing 130

Outsourcing Sourcing Software Service 130

Everest Group

JULY 27, 2023

US Contingent Talent and Strategic Solutions PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report This report analyzes the intricate dynamics of the US contingent talent and strategic solutions provider landscape and its impact on the overall US contingent talent and strategic solutions market in 2022.

Engineering 130

Engineering Outsourcing Retail Banking 130

Everest Group

MARCH 21, 2023

LIVE WEBINAR Structuring an Outsourcing Deal in This Era of Uncertainty in Europe March 21, 2023 | 9 a.m. In this webinar, our analysts will discuss changes in enterprise expectations and the defining characteristics of an outsourcing deal in 2023 in Europe. CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.

Outsourcing 130

Outsourcing Offshoring BPO Sales 130

Everest Group

FEBRUARY 23, 2023

Live Webinar Top Emerging Technology Trends: Six Things Sourcing Needs to Know in 2023 February 23, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST Evolution in the IT function is inevitable. The very nature of technology is constantly shifting.

Sourcing 130

Sourcing Offshoring Outsourcing Research 130

Everest Group

SEPTEMBER 8, 2023

Digital Twin Services PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 21 leading digital twin service providers and position them as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, vision, and market impact.

Service 130

Service Marketing Research Collaborations 130

Everest Group

MARCH 29, 2023

Digital Commerce Platform PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 21 technology providers on the Digital Commerce Platform PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

E-Commerce 130

E-Commerce Right-Sizing Insurance Finance 130

Magellan Solutions

JULY 21, 2023

Outsourcing has become a critical strategy for businesses looking to stay on top. Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. Outsourcing companies are still essential to transforming the business landscape. Explore the top ten outsourcing trends for 2023 with us.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess eight CCaaS providers featured on the Contact Center-as-a-Service (CCaaS) PEAK Matrix® 2023.

Service 130

Service Flexibility Healthcare Outsourcing 130

Everest Group

JUNE 9, 2023

Learn More Events Key Issues for 2023: Rise Above Economic Uncertainty and Succeed Learn More Blog How a Robust CXM Outsourcing Strategy Can Help Enterprises Navigate the Economic Downturn Learn More What is the PEAK Matrix®?

Healthcare 130

Healthcare Analytics Service Administrative 130

Everest Group

JULY 11, 2023

Live Webinar Cyber Resiliency Strategy: Key Themes and Pricing Trends for 2023 July 11, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Gone are the days when cybersecurity was solely the concern of IT departments. How should a cyber resiliency deal be structured commercially? Who should attend?

Cybersecurity 130

Cybersecurity Advisory BPO Outsourcing 130

Groove Technology

MAY 19, 2024

IT outsourcing has become a highly profitable industry in the Philippines, attracting numerous global investors who have recently set up their offshore IT operations in the country. There are many factors contributing to the development of IT outsourcing in the Philippines.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130