Everest Group

AUGUST 1, 2023

Clinical and Care Management Operations – Services PEAK Matrix® Assessment Value-based care models have gained significant traction in the market with growing costs of healthcare services and a pronounced gap in the care quality provided under traditional fee-for-service models.

Management 52

Management Healthcare Service Reduced Costs 52

The Hackett Group

APRIL 13, 2023

MIAMI & LONDON, April 13, 2023 – The Hackett Group, Inc. NASDAQ: HCKT) today announced that its Market Intelligence Service has launched a new research project that will evaluate and rank finance and accounting outsourcing solutions providers. About The Hackett Group The Hackett Group, Inc.

Finance 96

Finance Research Accounting Outsourcing 96

Magellan Solutions

NOVEMBER 7, 2022

Insurance Back Office Support Tasks for 2023. Luckily, most insurance agency outsourcing firms support document scanning and conversion services. CUSTOMER SERVICE SUPPORT . Customer support services are better outsourced to companies that operate offshore. This type of service is usually around the clock.

Insurance 75

Insurance Outsourcing Out-Tasking Offshoring 75

Everest Group

JUNE 1, 2023

Virtual event Zones technology forum 2023 June 1, 2023 Join Everest Group’s Yugal Joshi for the opening keynote of the virtual conference, Zones Technology Forum 2023. In the face of unrelenting macroeconomic scenarios facing companies, creating value and reducing costs is essential.

Reduced Costs 52

Reduced Costs Service 52

IBM Services

MARCH 22, 2023

The findings of the recent Forrester Wave: Data Management for Analytics, Q1 2023 is a clear indication that IBM continues to be a leader in analytics, providing our customers with innovative and fully integrated solutions. Finally, our Q-rep service powers data warehouse cross-region disaster recovery with seconds-latency achieved.

Analytics 69

Analytics Management Government Reduced Costs 69

Mercans

MAY 3, 2023

Fresh from being recognised as Global Leader by NelsonHall and Star Performer by Everest Group, Mercans is proud to announce that it has been nominated in two categories at the Global Payroll Awards 2023. Mercans has been nominated for Employer of Record Organization of the Year 2023 and Payroll Software Supplier of the Year 2023.

Payroll 52

Payroll Regulations Reduced Costs Software 52

Perficient Digital Transformation

SEPTEMBER 22, 2023

Two statistics she shared stood out to me: First, on average, healthcare organizations have 46 systems in place dedicated to operations (Source: Salesforce Research, Healthcare & Life Sciences, April 2023). Roughly 30% of health industry costs come from administrative work (Source: Health Affairs, Administrative Waste Study 2022).

Healthcare 59

Healthcare Administrative Reduced Costs Sourcing 59

The Hackett Group

JULY 13, 2023

Miami, FL — July 13, 2023 — For the first time in decades, most finance organizations experienced a significant increase in operating costs in 2023, driven by inflationary pressures, geopolitical unrest and other uncertainty factors, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

Operational Costs 97

Operational Costs Finance Research Advisory 97

Akorbi

MARCH 9, 2023

Executives Predict Growth in Healthcare and Financial Services in 2023 PLANO, TX / ACCESSWIRE / March 9, 2023 / The Akorbi Group, a Plano-based global language services provider (LSP), is pleased to announce recognition among the top LSPs in leading industry research companies Nimdzi and Slator in their annual rankings.

Advisory 65

Advisory Healthcare Service Retail 65

Redial

MARCH 21, 2023

As we keep moving into 2023, several trends are shaping the industry and creating exciting opportunities for businesses of all sizes. Digital tools & outsourcing Nearshore call centers can provide various benefits, including cost savings, increased flexibility, and access to a highly skilled workforce.

Nearshoring 100

Nearshoring Call Center Right-Sizing Labor Costs 100

Everest Group

SEPTEMBER 17, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – APAC In 2023, the APAC region’s Customer Experience Management (CXM) market witnessed moderate growth, fueled by the adoption of omnichannel solutions, generative AI, and cloud services and the evolving social media landscape.

E-Commerce 52

E-Commerce Management Service Retail 52

SEBPO

JANUARY 11, 2023

One of 2023’s biggest continuing business trends is automation, with the latest and greatest technology (AI, RPA, and more) assisting with process efficiency and increased productivity. Here’s how we help: Reduce costs immediately with our skilled teams. We are constantly adding new platform knowledge to our arsenal of services.

Automation 98

Automation Outsourcing Robotics Process Automation Out-Tasking 98

Influx

AUGUST 9, 2023

Businesses in need of customer support have two options: hire talent or outsource to a service provider. Oftentimes, hidden costs in the hiring process like advertising, time investments, training, or turnovers can stack up significantly and end up costing much more than a service provider would charge.

Customer Support 52

Customer Support Outsourcing Flexibility Customer Service 52

Groove Technology

SEPTEMBER 27, 2024

A 2023 study by Deloitte found that 81% of executives cited clear project requirements as critical for outsourcing success. Groove Technology provides comprehensive services, including E-commerce solutions, Data Analytics, ERP systems, and CRM implementations, catering to diverse industry needs.

Software 130

Software Outsourcing Offshoring Right-Sizing 130

Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. LEARN MORE ABOUT Top Service Providers There is a significant shift toward emerging technologies.

Marketing 52

Marketing Service Cybersecurity Banking 52

Vilmate

NOVEMBER 30, 2023

In 2022, there was a high demand for IT professionals, but in 2023, this demand started to decrease. Many companies began cutting costs, including hiring fewer new employees. For example, the war in Ukraine and inflation negatively impacted the economies of many countries, leading to a reduced demand for IT products and services.

Jobbing 52

Jobbing Cybersecurity Marketing Out-Tasking 52

Groove Technology

JUNE 21, 2023

Offshore software development has become increasingly popular in the digital era, offering businesses the opportunity to access a global talent pool while reducing costs. These factors play a crucial role in determining the cost of offshore development services and can significantly impact the overall pricing structure.

Offshoring 130

Offshoring Software Labor Costs Collaborations 130

Customer Serv Outsource Smarter

DECEMBER 16, 2022

And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? Onshore cost surge. Outsourcing costs have been steadily rising in the U.S., and we anticipate this will continue throughout 2023. have increased into the $35-$45+ range in 2022, and we expect 2023 will be no different.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Magellan Solutions

MARCH 27, 2023

You should base your decision on which one offers the finest customer service. A distinguished company will take pride in giving exceptional customer service. The final cost will be impacted by any additions or modifications. In 2023, spending on IT outsourcing is projected to increase by 22% to US$519 billion.

Outsourcing 86

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 86

Perficient Digital Transformation

SEPTEMBER 29, 2023

Dreamforce 2023 is the largest and most anticipated Salesforce event of the year. In this blog post, I’ll take a closer look at Gartner’s five key strategic initiatives that finance leaders are prioritizing in 2023 , and how Salesforce can help. These tools include: A central repository for all financial data.

Finance 64

Finance Service Out-Tasking Analytics 64

Perficient Digital Transformation

NOVEMBER 1, 2023

The report offers an overview of application modernization and migration services providers and provides valuable insights into the market landscape. Understanding the Providers Forrester carefully researched each service provider in the report through a set of comprehensive questions.

Service 52

Service Right-Sizing Reduced Costs Healthcare 52

Groove Technology

MAY 7, 2024

In today’s globalized business environment, outsourcing IT functions is a strategic move for many companies looking to enhance service quality, reduce costs, and access a wider talent pool. Key measures include: Financial Allocation: In the Union Budget for 2023-24, a significant sum of Rs. million developers globally, 5.4

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Government 130

IBM Services

FEBRUARY 6, 2024

The service launch means that if a bank or wallet participates in Alipay+, customers can make real-time payments simply by scanning the QR code using DuitNow in Malaysia. Cash as a physical commodity is a costly means of payment, given the security issues, risks and handling costs to every stakeholder in the value chain handling the cash.

Banking 93

Banking Government Retail Reduced Costs 93

Groove Technology

SEPTEMBER 26, 2024

Outsourced software development involves engaging external service providers in different geographical regions for software creation tasks. Services Included in Outsourced Development Packages Outsourced software development typically encompasses a wide range of services. What is Outsourced Software Development?

Software 130

Software Outsourcing Offshoring Nearshoring 130

Magellan Solutions

DECEMBER 7, 2022

Telehealth Services is the process of giving care and medical services from a distance using technology for communication. The market for telehealth services was estimated to be worth USD 83.5 BENEFITS OF TELEHEALTH SERVICES. Listed below are the advantages of telehealth : REDUCED COST. billion in 2022.

Service 75

Service Healthcare Insurance Reduced Costs 75

Everest Group

DECEMBER 14, 2022

Since every past economic slowdown in this century has led to accelerated innovation and growth for FinTech firms, 2023 should be no different. Let’s explore the following FinTech trends on the horizon for 2023: Investors will push for profitability. To learn what FinTech trends will dominate in the coming year, read on.

Banking 72

Banking Insurance Finance Advisory 72

Groove Technology

SEPTEMBER 27, 2024

Each offers unique advantages in terms of cost-effectiveness, technical expertise, communication skills, and cultural alignment. According to the Global Services Location Index 2023 by A.T. Kearney, India leads the rankings for IT service outsourcing, followed closely by China and Malaysia.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Magellan Solutions

FEBRUARY 14, 2024

Improved customer service – Outsourced centers handle high call volumes extremely efficiently, reducing hold times. Additionally, some centers offer real-time translation services. Filipino workers have demonstrated specialized skills in delivering excellent outsourced services, as shown in the following case studies.

Call Center 98

Call Center Healthcare Outsourcing Insurance 98

Groove Technology

OCTOBER 1, 2024

Function-Based Outsourcing Types Function-based outsourcing categorizes services based on the specific business functions they support. Let's delve into the three primary types: Business Process Outsourcing (BPO) Business Process Outsourcing involves contracting non-core business activities to external service providers.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Capgemini

APRIL 11, 2023

As the geopolitical upheavals and the pressures of inflation continue to impact business operations across industries, it’s critical for organizations to reimagine their shared services operating model and the technology supporting them. But what are some of the key challenges faced by SSOs?

Service 52

Service Shared Services Reduced Costs Global Business Services 52

Everest Group

MARCH 7, 2023

Live Webinar Strategies for Customer Experience (CX) Success in an Uncertain World March 7, 2023 | 9 a.m. However, the CX market is now facing a new set of challenges influenced by the increasing need to provide differentiated experiences to customers – while managing mandates to reduce costs. CST | 10 a.m. EST | 3 p.m.

Reduced Costs 52

Reduced Costs Outsourcing BPO Sales 52

Everest Group

MARCH 24, 2023

Read on to learn how the disruptions will impact the wealth management industry and the role technology and service providers can play to help wealth managers navigate the choppy waters ahead. But the rapid rise in interest rates and fear of an economic slowdown will put pressure on this industry in 2023.

Management 52

Management Advisory Government Insurance 52

Hyland

NOVEMBER 29, 2022

With our Q4 releases, we aim to make things a little easier and give your users and solution builders the boost they need for a smooth transition into 2023. Further enhancements have all been made to improve performance, scalability, security and serviceability. You might also like: What Hyland customers are prioritizing in 2023.

Service 52

Service Administrative Retail Healthcare 52

3Pillar Global

MAY 3, 2024

In Mercer , Aon , and WTW surveys of healthcare benefit leaders showed a typical premium increase in 2023 of ~6 and between 6-8% in 2024, far outpacing inflation. That’s putting further pressure on HR leaders to reduce costs. Consider employers’ shift from fully-insured products to Administrative Services Only (ASO).

Insurance 104

Insurance Healthcare Co-Sourcing Administrative 104

IBM Business Partners

JUNE 19, 2023

By sourcing materials and labor from countries with lower labor and manufacturing costs, businesses were able to capitalize on the economic boom, produce more goods and services, and minimize their costs. trillion in 2023 because of these disruptions.

Manufacturing 77

Manufacturing Offshoring Labor Costs Reduced Costs 77

Perficient Digital Transformation

OCTOBER 24, 2024

OCC In December 2023, the Office of the Comptroller of the Currency (OCC) classified AI as an emerging risk to the banking industry in an industry report they produced.

Regulations 52

Regulations Service Banking Cybersecurity 52

Everest Group

APRIL 10, 2024

These issues have reduced margins and escalated providers’ workloads. Research indicates that nearly 50% of providers witnessed an overall increase in denials in 2023 compared to the previous year, while patient collections sharply dropped to 47.8% in 2022 and 2023 from 54.8%

Management 59

Management Healthcare Robotics Process Automation Analytics 59