Everest Group

MARCH 7, 2023

Live Webinar Strategies for Customer Experience (CX) Success in an Uncertain World March 7, 2023 | 9 a.m. However, the CX market is now facing a new set of challenges influenced by the increasing need to provide differentiated experiences to customers – while managing mandates to reduce costs. CST | 10 a.m. EST | 3 p.m.

Reduced Costs 130

Reduced Costs Outsourcing BPO Sales 130

Everest Group

MARCH 24, 2023

Read on to learn how the disruptions will impact the wealth management industry and the role technology and service providers can play to help wealth managers navigate the choppy waters ahead. But the rapid rise in interest rates and fear of an economic slowdown will put pressure on this industry in 2023.

Management 130

Management Advisory Government Insurance 130

Perficient Digital Transformation

FEBRUARY 22, 2023

Perficient is looking forward to bringing our unique combination of automation technical know-how along with financial services and payments industry expertise to the Banking Automation Summit in Charlotte, North Carolina on March 2-3. Banks are using AI to analyze large amounts of data, make predictions, and automate complex processes.

Banking 111

Banking Automation Robotics Process Automation Reduced Costs 111

Hyland

NOVEMBER 21, 2022

Hyland customers’ top technology priorities for 2023. Achieve your 2023 goals. Most organizations are in the thick of finalizing their 2023 plans, which means — hopefully — they’ve spent a good deal of time listening to team members and pinpointing exactly what the must-accomplish projects are. Let’s dig in.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

Everest Group

APRIL 10, 2024

These issues have reduced margins and escalated providers’ workloads. Research indicates that nearly 50% of providers witnessed an overall increase in denials in 2023 compared to the previous year, while patient collections sharply dropped to 47.8% in 2022 and 2023 from 54.8%

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Perficient Digital Transformation

OCTOBER 24, 2024

OCC In December 2023, the Office of the Comptroller of the Currency (OCC) classified AI as an emerging risk to the banking industry in an industry report they produced.

Regulations 52

Regulations Service Banking Cybersecurity 52

Everest Group

JUNE 12, 2023

Learn More Event details: Masterclass: Bridge the Employability Gap through Impact Sourcing June 27, 2023 11:00 am – 01:00 pm IST Learn how impact sourcing creates economic empowerment, social inclusion, and skill development by providing job opportunities and training to marginalized communities.

Impact Sourcing 130

Impact Sourcing Reduced Costs Sourcing Jobbing 130

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The market size for outsourcing services is witnessing significant growth. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Perficient Digital Transformation

JANUARY 18, 2023

As we begin the new year, we expect the following eight trends to drive the medical device industry in 2023. – and seek out providers offering virtual services. . In 2023 this will drive them to increase their reliance on patients, representatives, and digital channels to learn about new products and treatments.

Healthcare 81

Healthcare Pharmaceuticals Manufacturing Research 81

The Hackett Group

MARCH 14, 2023

Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc.

Finance 97

Finance Robotics Process Automation Advisory Research 97

Everest Group

FEBRUARY 27, 2024

Most enterprises and service providers are investigating gen AI operations use cases or piloting solutions to test feasibility.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

JUNE 28, 2023

linkedin live How Technology Can Help Healthcare Overcome the $30 Billion RCM Spend June 28, 2023 | 9:30 a.m. CDT | 10:30 a.m. EDT | 3:30 p.m. BST, 8 p.m. IST The pandemic left no industry untouched, but healthcare was especially impacted. What questions will the event address?

Healthcare 130

Healthcare Streamline Operations Reduced Costs Administrative 130

Everest Group

DECEMBER 9, 2022

Continuing to invest in CX can be worth it for these key reasons: Customer retention is cheaper than customer acquisition: Failing to maintain good customer service during a crisis can reduce customer confidence, severely impacting brand trust. CXM outsourcing is a viable option during an economic downturn.

Outsourcing 130

Outsourcing Selective Outsourcing Streamline Operations Flexibility 130

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Strategies to optimize near-term costs Inflation is putting cost takeout pressure on businesses worldwide.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

Everest Group

MARCH 19, 2024

In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. In 2023, Atom Computing unveiled an 1180-qubit quantum computer. Get in touch to discuss further. What is quantum computing?

Supply Chain Management 147

Supply Chain Management Research Collaborations Reduced Costs 147

The Hackett Group

APRIL 13, 2023

MIAMI & LONDON, April 13, 2023 – The Hackett Group, Inc. NASDAQ: HCKT) today announced that its Market Intelligence Service has launched a new research project that will evaluate and rank finance and accounting outsourcing solutions providers. About The Hackett Group The Hackett Group, Inc.

Finance 96

Finance Research Accounting Outsourcing 96

Magellan Solutions

NOVEMBER 7, 2022

Insurance Back Office Support Tasks for 2023. Luckily, most insurance agency outsourcing firms support document scanning and conversion services. CUSTOMER SERVICE SUPPORT . Customer support services are better outsourced to companies that operate offshore. This type of service is usually around the clock.

Insurance 75

Insurance Outsourcing Out-Tasking Offshoring 75

Everest Group

MARCH 29, 2023

DCTs enable patients to participate in a clinical trial from the comfort of their homes through the use of technology (such as sensors or remote monitoring devices) and home-visit services. When asked to name the biggest benefit of DCTs, two out of three of those buyers interviewed (67%) cited “improved patient enrollment and retention rates.”

Pharmaceuticals 130

Pharmaceuticals Research Reduced Costs Sourcing 130

IBM Services

MARCH 22, 2023

The findings of the recent Forrester Wave: Data Management for Analytics, Q1 2023 is a clear indication that IBM continues to be a leader in analytics, providing our customers with innovative and fully integrated solutions. Finally, our Q-rep service powers data warehouse cross-region disaster recovery with seconds-latency achieved.

Analytics 69

Analytics Management Government Reduced Costs 69

Mercans

MAY 3, 2023

Fresh from being recognised as Global Leader by NelsonHall and Star Performer by Everest Group, Mercans is proud to announce that it has been nominated in two categories at the Global Payroll Awards 2023. Mercans has been nominated for Employer of Record Organization of the Year 2023 and Payroll Software Supplier of the Year 2023.

Payroll 52

Payroll Regulations Reduced Costs Software 52

The Hackett Group

JULY 13, 2023

Miami, FL — July 13, 2023 — For the first time in decades, most finance organizations experienced a significant increase in operating costs in 2023, driven by inflationary pressures, geopolitical unrest and other uncertainty factors, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

Operational Costs 97

Operational Costs Finance Research Advisory 97

Perficient Digital Transformation

SEPTEMBER 22, 2023

Two statistics she shared stood out to me: First, on average, healthcare organizations have 46 systems in place dedicated to operations (Source: Salesforce Research, Healthcare & Life Sciences, April 2023). Roughly 30% of health industry costs come from administrative work (Source: Health Affairs, Administrative Waste Study 2022).

Healthcare 59

Healthcare Administrative Reduced Costs Sourcing 59

Akorbi

MARCH 9, 2023

Executives Predict Growth in Healthcare and Financial Services in 2023 PLANO, TX / ACCESSWIRE / March 9, 2023 / The Akorbi Group, a Plano-based global language services provider (LSP), is pleased to announce recognition among the top LSPs in leading industry research companies Nimdzi and Slator in their annual rankings.

Service 65

Service Healthcare Advisory Retail 65

Redial

MARCH 21, 2023

As we keep moving into 2023, several trends are shaping the industry and creating exciting opportunities for businesses of all sizes. Digital tools & outsourcing Nearshore call centers can provide various benefits, including cost savings, increased flexibility, and access to a highly skilled workforce.

Nearshoring 100

Nearshoring Call Center Right-Sizing Labor Costs 100

SEBPO

JANUARY 11, 2023

One of 2023’s biggest continuing business trends is automation, with the latest and greatest technology (AI, RPA, and more) assisting with process efficiency and increased productivity. Here’s how we help: Reduce costs immediately with our skilled teams. We are constantly adding new platform knowledge to our arsenal of services.

Automation 98

Automation Outsourcing Robotics Process Automation Out-Tasking 98

Influx

AUGUST 9, 2023

Businesses in need of customer support have two options: hire talent or outsource to a service provider. Oftentimes, hidden costs in the hiring process like advertising, time investments, training, or turnovers can stack up significantly and end up costing much more than a service provider would charge.

Customer Support 52

Customer Support Outsourcing Flexibility Customer Service 52

Groove Technology

SEPTEMBER 27, 2024

A 2023 study by Deloitte found that 81% of executives cited clear project requirements as critical for outsourcing success. Groove Technology provides comprehensive services, including E-commerce solutions, Data Analytics, ERP systems, and CRM implementations, catering to diverse industry needs.

Software 130

Software Outsourcing Offshoring Right-Sizing 130

Vilmate

NOVEMBER 30, 2023

In 2022, there was a high demand for IT professionals, but in 2023, this demand started to decrease. Many companies began cutting costs, including hiring fewer new employees. For example, the war in Ukraine and inflation negatively impacted the economies of many countries, leading to a reduced demand for IT products and services.

Jobbing 52

Jobbing Cybersecurity Marketing Out-Tasking 52

Magellan Solutions

MARCH 27, 2023

You should base your decision on which one offers the finest customer service. A distinguished company will take pride in giving exceptional customer service. The final cost will be impacted by any additions or modifications. In 2023, spending on IT outsourcing is projected to increase by 22% to US$519 billion.

Outsourcing 86

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 86

Perficient Digital Transformation

SEPTEMBER 29, 2023

Dreamforce 2023 is the largest and most anticipated Salesforce event of the year. In this blog post, I’ll take a closer look at Gartner’s five key strategic initiatives that finance leaders are prioritizing in 2023 , and how Salesforce can help. These tools include: A central repository for all financial data.

Finance 64

Finance Service Out-Tasking Analytics 64

Customer Serv Outsource Smarter

DECEMBER 16, 2022

And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? Onshore cost surge. Outsourcing costs have been steadily rising in the U.S., and we anticipate this will continue throughout 2023. have increased into the $35-$45+ range in 2022, and we expect 2023 will be no different.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Groove Technology

JUNE 21, 2023

Offshore software development has become increasingly popular in the digital era, offering businesses the opportunity to access a global talent pool while reducing costs. These factors play a crucial role in determining the cost of offshore development services and can significantly impact the overall pricing structure.

Offshoring 130

Offshoring Software Labor Costs Collaborations 130

Perficient Digital Transformation

NOVEMBER 1, 2023

The report offers an overview of application modernization and migration services providers and provides valuable insights into the market landscape. Understanding the Providers Forrester carefully researched each service provider in the report through a set of comprehensive questions.

Service 52

Service Right-Sizing Reduced Costs Healthcare 52

Groove Technology

MAY 7, 2024

In today’s globalized business environment, outsourcing IT functions is a strategic move for many companies looking to enhance service quality, reduce costs, and access a wider talent pool. Key measures include: Financial Allocation: In the Union Budget for 2023-24, a significant sum of Rs. million developers globally, 5.4

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Government 130

Groove Technology

SEPTEMBER 26, 2024

Outsourced software development involves engaging external service providers in different geographical regions for software creation tasks. Services Included in Outsourced Development Packages Outsourced software development typically encompasses a wide range of services. What is Outsourced Software Development?

Software 130

Software Outsourcing Offshoring Nearshoring 130

Magellan Solutions

DECEMBER 7, 2022

Telehealth Services is the process of giving care and medical services from a distance using technology for communication. The market for telehealth services was estimated to be worth USD 83.5 BENEFITS OF TELEHEALTH SERVICES. Listed below are the advantages of telehealth : REDUCED COST. billion in 2022.

Service 75

Service Healthcare Insurance Reduced Costs 75