31 West

FEBRUARY 7, 2023

We will be comparing Jira and ServiceNow to help you identify the right software for your service desk. Jira vs Servicenow Compared 2023 Here are some features that you can explore before investing in a customer service solution. Jira has a good market share among small to medium-sized companies. out of 5 (1918 user ratings) 4.6

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

JANUARY 30, 2023

Then you have the employee workflows that aim to make IT simpler for agents and let them access the right information as and when they need it. Customer Size Owing to the flexible pricing option, Zendesk can be used by freelancers and small businesses. The post Zendesk vs ServiceNow Compared 2023 appeared first on 31West:

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

31 West

FEBRUARY 20, 2023

For example, you can automate routing rules which will send tickets to the right desk. For example, the onboarding process can be digitized, right from assigning a laptop to setting up roles and privileges. Both offer products suitable for small businesses, medium-sized companies, and large enterprises.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Sales 130

31 West

JANUARY 23, 2023

When your IT agents have the right tools, it gets easier for them to manage users and handle all technical operations efficiently. Before we start, note that both are feature-packed ITSM tools designed to serve businesses of all sizes and natures. The post ZenDesk vs SysAid Compared 2023 appeared first on 31West:

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

Globalization Partners

FEBRUARY 10, 2023

If your company plans to hire internationally in 2023, here are 10 global talent trends to consider. Global over local talent acquisition During 2023, companies will continue focusing on global talent acquisition and building dispersed teams as a strategic way to diversify and adapt to the changing market needs.

Global Hiring 110

Global Hiring Right-Sizing Global Recruiting Marketing 110

31 West

JANUARY 20, 2023

You can find service desk solutions based on company size and industry specializations like MSPs, retail, finance, healthcare, manufacturing, telecommunications, and more. On the other hand, ManageEngine is suitable for small, medium, and large-sized businesses. But how do they fare against one another? Freelancers can also use it.

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

3Pillar Global

JANUARY 9, 2024

Rob Murray, 3Pillar’s Financial Services Industry Leader, moderates a conversation with Jennifer Mun and Albert Thibault, two integral members of our Financial Services industry team , about what they’re seeing as the most prevalent trends impacting Financial Services companies as we move into a new year.

Service 105

Service Right-Sizing Analytics Regulations 105

31 West

JANUARY 19, 2023

ManageEngine is a cloud-based software provider that has introduced an all-in-one IT service management and monitoring tool for all sizes of companies. The post ManageEngine vs ServiceNow Compared 2023 appeared first on 31West: What is ManageEngine? ManageEngine is comparatively better in terms of automation.

Software 130

Software Automation Right-Sizing Accounting 130

Perficient Digital Transformation

AUGUST 4, 2023

Partnering with the right digital transformation service provider is vital to thrive in this digital age. Leaders can compare digital transformation service providers listed in the report based on size, offering, geography, and business scenario differentiation to make informed decisions.

Service 98

Service Right-Sizing Research Healthcare 98

Premier BPO

JUNE 7, 2024

Outsourcing experts focused on working with small and medium-sized enterprises provide significant value and cultural fit. The key to unlocking the door to success lies in finding the right strategic outsourcing partner to deliver both efficiency gains and advanced capabilities. 2023 Global Shared Services and Outsourcing Survey 2.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

DECEMBER 7, 2023

Read on for our analysis of the trends to pay attention to from AWS re:Invent 2023. Cost optimization at the center of all conversations One notable feature of AWS re:Invent 2023 was the presence of a large number of financial operations (FinOps)-focused providers in the booths. Since attending AWS re:Invent from Nov. 27 to Dec.

Right-Sizing 173

Right-Sizing Collaborations Service Marketing 173

Everest Group

MARCH 2, 2023

Eventually, helped them develop a document which would help them on future similar proposal review situations covering best practices on pricing, solution sizing, and contracting​ Key findings/recommendations​: ​Identified opportunities for solution optimization including effort reductions, shoring optimization, etc.​

Research 100

Research Right-Sizing Advisory Government 100

The Hackett Group

MARCH 14, 2023

Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc.

Finance 97

Finance Robotics Process Automation Advisory Research 97

The Scalers

JANUARY 18, 2023

To help you stay on top of the latest shifts in corporate and consumer technology, we’ve prepared a list of the most significant digital transformation trends projected to change our lives in 2023. According to Tractica by 2025, companies of all sizes will invest €116bn in AI. The top transformation trends changing the world.

Cybersecurity 92

Cybersecurity Robotics Process Automation Right-Sizing Retail 92

31 West

SEPTEMBER 20, 2023

Right next to the file, click on the three dots and select “Manage Access”. Dropbox allows you to share files up to 2TB and a 4K video, which is comparatively better than the 250GB file-size limit on OneDrive. Step 1: Log into your OneDrive account and click on the Sync button right next to Upload. appeared first on 31West:

Accounting 130

Accounting Right-Sizing Collaborations Efficiency 130

Everest Group

NOVEMBER 15, 2022

In this webinar, Everest Group’s pricing experts will analyze the trends observed this year and deliver the pricing outlook for IT and BPO services in 2023. The first half witnessed an unprecedented demand surge accompanied by cost and price inflation, and the second half saw a slowdown in client decision-making with fears of a recession.

Outsourcing 130

Outsourcing Service BPO Strategic Sourcing 130

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The market size for outsourcing services is witnessing significant growth. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Everest Group

MAY 4, 2023

CIOs, CTOs IT strategy heads Heads of outsourcing Procurement managers IT department heads Global sourcing mangers Vendor managers Heads of SAP services / application services Senior sales leaders Senior members of deal pricing teams Prateek Gupta Vice President Abhishek Mundra Practice Director Raghav Munjal Practice Director Related Content: Sizing (..)

Marketing 130

Marketing Service Right-Sizing Sales 130

Perficient Digital Transformation

MARCH 1, 2024

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. The selection process can be daunting with a diverse set of providers that vary by size, type of offering, geography, and business scenario differentiation.

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

Invedus

JUNE 2, 2023

Support Integration Cons: No fixed pricing plans Additional support comes with extra cost Customizing report can be challenging Who can use it: Ideal for SMEs and growing companies of any size needing a straightforward financial management system that can scale and adapt as the business expands.

Accounting 98

Accounting Software Finance Payroll 98

Everest Group

NOVEMBER 18, 2022

EXM buyers of all sizes cite the rise of new and alternative working models, keeping attrition rates under control, and understanding real-time employee sentiments as major triggers for adopting EXM platforms.

Management 130

Management Right-Sizing Human Resources Research 130

IBM Services

OCTOBER 16, 2023

APIs serve as essential connectors between the growing number of data sources and applications in companies of all sizes and in all industries. Unlock the full value of your APIs with IBM API Connect We are excited to share that Gartner recently named IBM a Leader in the 2023 Gartner® Magic Quadrant™ for API Management.

Management 73

Management Advisory Right-Sizing Research 73

31 West

SEPTEMBER 5, 2022

All these incidents have driven the growth of the security services market size. It will help them ensure the right cybersecurity solutions. billion on cloud security tools in 2023, which is $7 billion up from 2018. billion in 2023 with a 26.5% billion in 2023 with a 26.5% billion in 2023 at a 7.68% CAGR.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

All these incidents have driven the growth of the security services market size. It will help them ensure the right cybersecurity solutions. billion on cloud security tools in 2023, which is $7 billion up from 2018. billion in 2023 with a 26.5% billion in 2023 with a 26.5% billion in 2023 at a 7.68% CAGR.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Everest Group

MARCH 16, 2023

Prioritize accounts for small and mid-size banks and credit unions : Service providers need to re-prioritize their account strategy for these banks as they renew priorities and focus areas. This could also cause spending slowdowns this quarter for IT outsourcing suppliers.

Banking 130

Banking Service Right-Sizing Risk Management 130

Everest Group

FEBRUARY 10, 2023

By following the 3Rs (remove waste, reduce duplication, and right-size requirements), enterprises can capture greater value. Enterprises can leverage a larger volume of business with a single provider to get better discounts Right-size requirements : Most SaaS providers have multiple editions of their products.

Right-Sizing 130

Right-Sizing Finance Software Manufacturing 130

Perficient Digital Transformation

AUGUST 23, 2023

It rewards speed over size, agility over efficiency, and cross-functional flow over rigid structure. The way forward requires a comprehensive digital strategy that defines the capabilities, agility, and alignment to put you on the right side of digital disruption. Today’s environment is relentlessly volatile.

Marketing 97

Marketing Service Right-Sizing Efficiency 97

Groove Technology

SEPTEMBER 26, 2024

Given these challenges, how can businesses ensure they have access to the right software development resources without compromising on quality, speed, or budget? Outsourcing software development emerges as a compelling alternative to building an in-house team. It provides a smaller talent pool compared to global offshore options.

Software 130

Software Outsourcing Offshoring Nearshoring 130

Premier BPO

MAY 17, 2023

CAGR, reaching a global market size of $462.94 Essentially, the entire world utilizes SaaS as Zippia reports that 99% of companies will be utilizing at least one SaaS solution by the end 2023. With three service centers across Asia, we can source the right skills and talent for our clients’ needs. billion by 2028.

BPO 130

BPO Co-Sourcing Software Right-Sizing 130

Redial

MARCH 21, 2023

As we keep moving into 2023, several trends are shaping the industry and creating exciting opportunities for businesses of all sizes. The post The Biggest Trends In TMT Right Now first appeared on RedialBPO. Want some help? Let’s talk!

Nearshoring 100

Nearshoring Call Center Right-Sizing Labor Costs 100

Perficient Digital Transformation

JUNE 6, 2023

Factors to Consider While Choosing an Appropriate C ontent M anagement S ystem for Your Website The market is filled with countless CMS platforms, so choosing the right one for your business can be tedious. It is known for its ease of use and flexibility, making it a popular choice for small to medium-sized businesses.

E-Commerce 59

E-Commerce Management Flexibility Right-Sizing 59

31 West

AUGUST 22, 2022

And organizing a help desk with proper compartments aligned with the right resources will directly impact operational efficiency. The needs of your clients should be your top priority, and your staffing size should reflect those needs. According to the number provided, by 2023, the helpdesk market share is likely to reach $ 11 billion.

Right-Sizing 130

Right-Sizing Software Efficiency Jobbing 130

31 West

MARCH 8, 2023

ServiceNow Roadmap: What Exactly It Is Every business, irrespective of its size and nature, relies on team collaboration. These give your teams a clear picture of the steps they should take to ensure everyone is on the same page and is following the right direction. That’s where strategic roadmaps come into play.

Right-Sizing 130

Right-Sizing Out-Tasking Flexibility Software 130

Perficient Digital Transformation

MARCH 27, 2023

This week, I had the great honor of speaking during the Automotive and Manufacturing Networking Lunch at Adobe Summit 2023. Of course, the trip wasn’t all that simple – I would have to navigate the Venetian Hotel, which is roughly the size of a small state. My task was simple: travel to Las Vegas and give the automotive keynote.

Manufacturing 64

Manufacturing Global Alliances Right-Sizing Out-Tasking 64

Groove Technology

SEPTEMBER 27, 2024

Selecting the right outsourcing partner is pivotal, requiring careful consideration of technical expertise, communication proficiency, and cultural alignment. Address this by implementing comprehensive non-disclosure agreements (NDAs) and defining contract ownership rights. Who is Suited for Outsourcing Software Development?

Software 130

Software Outsourcing Offshoring Right-Sizing 130

Automation Anywhere

AUGUST 19, 2022

In hospitals, the work in the front office may vary by size of the workforce and the facility. According to Gartner, there will be a 30% increase in the use of Robotic Process Automation (RPA) by 2023 for front-office functions, including sales and customer experience. Why front-office automation?

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

Everest Group

MAY 28, 2024

REQUEST NOW Price Genius Price Genius is a web-based platform that provides service providers with an outside-in perspective on key commercials and solution sizing elements. The RFI Agenda is right on the landing page. The first report focuses on IT-ADM and CXM services delivery from Mexico. Check it out!

Retail 130

Retail Healthcare Right-Sizing Research 130