Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 98

Marketing Robotics Process Automation Service Insurance 98

Everest Group

OCTOBER 10, 2023

Procurement Outsourcing (PO) – Services Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies.

Outsourcing 75

Outsourcing Service Sourcing Payroll 75

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 64

Service Cybersecurity Regulations Government 64

Everest Group

OCTOBER 24, 2023

Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth.

Service 64

Service Retail Information Technology Marketing 64

Everest Group

JANUARY 2, 2024

Lending IT Services The lending industry is currently undergoing a significant transformation, propelled by the increasing demand for technological integration to enhance operational efficiency, user experience, and cost-effectiveness. LEARN MORE ABOUT Top Service Providers

Service 59

Service Finance Banking Flexibility 59

Everest Group

MARCH 23, 2023

Capital Markets Operations – Services PEAK Matrix® Assessment The capital markets operations landscape is rapidly evolving as enterprises strive to meet the demands of a new generation of customers, reduce cost pressures in a recessionary environment, and adhere to regulatory changes.

Marketing 86

Marketing Robotics Process Automation Service Insurance 86

Zinnov

FEBRUARY 22, 2024

Throughout 2023, the global stage was set against a backdrop of economic and geopolitical challenges that tested the resilience of markets and industries alike. The geopolitical tensions that defined much of 2023, including the Russia-Ukraine conflict and Middle East unrest, have injected uncertainty into global markets.

Service 59

Service Marketing 59

Everest Group

OCTOBER 26, 2023

Cloud Services in Insurance The insurance industry has been relatively slow in adopting digital measures due to regulatory constraints and product complexities. LEARN MORE ABOUT Top Service Providers However, carriers are embracing the change to become risk mitigators.

Insurance 64

Insurance Service Resource Optimizing Marketing 64

Everest Group

JANUARY 2, 2024

Artificial Intelligence (AI) Services Rapid advances in AI, bolstered by recent developments in generative AI, are prompting organizations to invest in targeted AI initiatives to achieve business-oriented outcomes. LEARN MORE ABOUT Top Service Providers

Service 59

Service Manufacturing Sourcing Automation 59

The Global Small Business Blog

JUNE 20, 2023

©iStock/takenobu The National Trade Estimate (NTE) Report 2023 on Foreign Trade Barriers covers significant barriers, whether they are consistent or inconsistent with international trading rules. foreign direct investment or U.S. electronic commerce; or impose barriers to cross-border data flows.

Government 181

Government Regulations Marketing Service 181

Everest Group

DECEMBER 26, 2023

Healthcare Payer Digital Services Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. They are leveraging digital services for value-based care and population health management and to comply with changing regulations.

Healthcare 59

Healthcare Service Right-Sizing Manufacturing 59

Hyland

JANUARY 30, 2023

This is a summary of the Hyland-sponsored webinar Content Fuels Your Anywhere-Work Strategy: Top Trends Shaping the Content Services Market , featuring guest speaker Cheryl McKinnon, Principal Analyst, Forrester Research. Cheryl McKinnon , a principal analyst with Forrester, studies the evolution of content services.

Marketing 97

Marketing Service Analytics Research 97

Perficient Digital Transformation

AUGUST 4, 2023

Partnering with the right digital transformation service provider is vital to thrive in this digital age. The report offers an in-depth overview of 38 digital transformation service providers, offering valuable insights into the market landscape.

Service 98

Service Right-Sizing Research Healthcare 98

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 64

Management Service Outsourcing Marketing 64

Everest Group

NOVEMBER 10, 2023

Data and Analytics (D&A) Services for Mid-market Enterprises Currently, mid-market enterprises stand at a crucial juncture. They are striving to strengthen their Data and Analytics (D&A) foundation while simultaneously exploring cutting-edge technologies such as generative AI.

Analytics 78

Analytics Marketing Service Advisory 78

Everest Group

SEPTEMBER 22, 2023

Data and Analytics (D&A) Services Enterprises are struggling to strike the right balance between value realization and experimentation through their Data and Analytics (D&A) investments amid the macroeconomic conditions. LEARN MORE ABOUT Top Service Providers

Analytics 72

Analytics Service BPO Sourcing 72

Everest Group

SEPTEMBER 27, 2023

Digital Workplace Services – North America Rapid workplace changes are driving transformations, and the upcoming years will be significant for the digital workplace. LEARN MORE ABOUT Top Service Providers Providers are enhancing their capabilities to aid enterprises in workplace engagements.

Service 59

Service Manufacturing Banking Marketing 59

Everest Group

NOVEMBER 3, 2023

Next-generation Quality Engineering (QE) Services Enterprises pursuing digital transformation are exploring cutting-edge next-generation technologies to gain a competitive edge, drive business model innovation, and expand their operational capabilities.

Engineering 59

Engineering Service Insurance Information Technology 59

Everest Group

SEPTEMBER 8, 2023

Quality Engineering (QE) Specialist Services In today’s dynamic business landscape, the enterprise technology landscape is rapidly evolving, and software products are taking center stage. Learn More Market Insights™ Key Considerations for Choosing Engineering Services Delivery Locations Learn More What is the PEAK Matrix®?

Engineering 59

Engineering Service Manufacturing Information Technology 59

Everest Group

SEPTEMBER 8, 2023

Digital Twin Services Digital twins, virtual replicas of physical products, processes, and systems, are playing an instrumental role in aiding enterprises to reduce downtime, improve product tracking and tracing, and closely monitor asset conditions by simulating diverse scenarios.

Service 52

Service Marketing Research Collaborations 52

Everest Group

MARCH 12, 2024

Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024. How did the global services industry perform in 2023?

Service 59

Service Sourcing Outsourcing Marketing 59

Everest Group

JANUARY 31, 2023

Live Webinar IT Service Provider 2023 Forecast: The Top 5 Themes for Growth and Wallet Share January 31, 2023 | 9 a.m. IST The demand for technology services continues to remain strong, despite being in a recessionary period. What are the prominent themes that will drive service provider growth? CST | 10 a.m.

Service 98

Service Marketing 98

Everest Group

SEPTEMBER 23, 2023

Digital Workplace Services – Europe Enterprise demand for digital workplace services remains high despite the turbulent global macroeconomic conditions, increasing cost pressures, and Return on Investment (RoI) scrutiny.

Service 52

Service Advisory Manufacturing Marketing 52

Everest Group

JULY 17, 2023

Banking Operations – Services PEAK Matrix® Assessment The banking operations market has become relatively consolidated at the top, with the leading participants capturing a larger share of the market. Additionally, specialists have entered specific banking segments.

Banking 52

Banking Service Advisory Finance 52

Everest Group

NOVEMBER 10, 2023

Digital Interactive Experience (IX) Services – North America In North America, enterprises are tightly interweaving the growing importance of experience design with their investments in emerging technologies such as generative AI, metaverse, and blockchain.

Service 59

Service Design Marketing Information Technology 59

Everest Group

AUGUST 31, 2023

Life Sciences Smart Manufacturing Services In the past, the manufacturing industry primarily focused on designing standardized manufacturing procedures and managing labor and mechanical systems. The pandemic, regulatory frameworks, and the drive for operational excellence are now propelling the adoption of smart manufacturing services.

Manufacturing 59

Manufacturing Service Analytics Marketing 59

Zinnov

NOVEMBER 10, 2023

In a world grappling with geopolitical tensions, economic fluctuations, and the ever-present threat of recession, the Q3 2023 Technology Services Mergers & Acquisitions (M&A) landscape offers both challenges and opportunities.

Service 52

Service Engineering Analytics Marketing 52

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast.

Service 59

Service Offshoring Global Business Services Information Technology 59

Everest Group

JULY 31, 2023

Net Zero Consulting Services PEAK Matrix® Assessment Climate change is the paramount problem of the decade, demanding urgent attention and action. Net-zero consulting service providers play a vital role in helping enterprises navigate these challenges.

Service 52

Service Government Analytics Marketing 52

Everest Group

JULY 27, 2023

Cloud Services PEAK Matrix® Assessment – North America In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth.

Service 52

Service Healthcare Analytics Marketing 52

Everest Group

JUNE 7, 2023

Enterprise Blockchain Services PEAK Matrix® Assessment Enterprises are increasingly adopting distributed ledger technology to enhance the privacy, accountability, effectiveness, and confidence of their transactions and engagements with clients, associates, and shareholders.

Service 52

Service Banking Collaborations Government 52

Everest Group

NOVEMBER 10, 2023

Low-code Application Development Platforms PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 24 low-code technology providers featured on the Low-code Application Development Solutions PEAK Matrix®. LEARN MORE ABOUT Top Service Providers

Insurance 105

Insurance Finance Healthcare Information Technology 105

Zinnov

JULY 31, 2023

As the world grappled with a complex set of challenges in Q2 2023, the global M&A landscape underwent a profound transformation. However, the decline in mega deals in H1 2023 had a substantial impact on overall deal values. Tn recorded in Q2 2022.

Service 52

Service Advisory Banking Engineering 52

Everest Group

SEPTEMBER 12, 2023

The Everest Group Engineering Services Top 50 is a valuable resource for enterprise decision-making and provider benchmarking. But before we dive into the report details, let’s understand the value of the Engineering Services Top 50 list.

Engineering 69

Engineering Service Manufacturing Research 69

Intelligent Sourcing

OCTOBER 3, 2023

What are your plans for Customer Service Week 2023? It initially started in the US in 1987 as an annual celebration of the people who work in customer service teams, but it has now gone far beyond the US alone. In fact, it has […] The post Can ChatGPT Answer The Questions Facing CX During Customer Service Week 2023?

Customer Service 65

Customer Service Service Sourcing 65

Everest Group

OCTOBER 11, 2023

Multi-country Payroll (MCP) Solutions PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report This report assesses 27 MCP providers and positions them on the MCP Solutions PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their market impact and vision & capability. LEARN MORE ABOUT Top Service Providers

Payroll 104

Payroll Sourcing Marketing Flexibility 104

Everest Group

JANUARY 17, 2024

Learn service provider compass for CXM services delivery from Mexico in 2023. This assessment focuses on providers' scale and internal brand perception.

Service 49

Service Marketing Sourcing BPO 49