Forrester Digital Transformation

FEBRUARY 23, 2023

In case you missed it, to win in 2023, your reps must leverage digital selling tactics and listen to buyer signals. Attention, sales leaders! Today’s buyer is empowered and increasingly reliant on self-discovery through digital experiences.

Sales 187

Sales Marketing Research Service 187

3Pillar Global

JANUARY 9, 2024

On this episode of The Innovation Engine , we dig into the recent past and upcoming future of innovation in the Financial Services industry. Tune in to this robust conversation as Rob, Jennifer, and Albert lay out a roadmap for the future of innovation in Financial Services.

Service 105

Service Right-Sizing Analytics Regulations 105

Everest Group

JULY 13, 2023

Payments IT Services PEAK Matrix® Assessment The payments landscape is changing rapidly. LEARN MORE ABOUT Top Service Providers Today, consumers have more payment options than ever before.

Service 98

Service Banking Insurance Healthcare 98

Forrester Digital Transformation

NOVEMBER 10, 2022

Payments will once again be top of mind for fintechs, merchants, and consumers — but for reasons different from those of the past three years.

Service 242

Service 242

Forrester Digital Transformation

OCTOBER 31, 2022

In 2023, the payments industry in APAC will turn away from envelope-pushing experiences and focus on modernizing its infrastructure. Learn more.

Service 130

Service 130

31 West

JANUARY 26, 2023

From ticket automation to automated alerts, the solution handles your IT services without manual intervention. Jira’s service desk is a highly efficient and flexible tool for IT businesses or large enterprises. It automates your entire workflow, offering easy management services.

Right-Sizing 130

Right-Sizing Software Automation Design 130

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

JANUARY 30, 2023

Customer service is one of the main building blocks of businesses today. So, if you are looking to optimize your service desk, employing customer service software would be a good option. The two-customer service software we will be exploring are Zendesk and ServiceNow. Zendesk: What is it?

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

31 West

JANUARY 25, 2023

A service desk is a link between your business and customers. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. The product is a complete customer service solution.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Software 130

31 West

FEBRUARY 3, 2023

Customer service software lets you streamline service desk operations and deliver consistent and quality service. You can work with an internal support team or an outsourcing IT service desk provider ; these solutions can help you get the best out of your teams while creating a positive customer experience.

Software 130

Software Customer Support Administrative Automation 130

31 West

FEBRUARY 22, 2023

Customer service software is a solution that can help in either case. These solutions can be used even if you are working with an MSP offering IT help desk outsourcing services. An Overview of SysAid SysAid aims to make IT service management a breeze for companies. Are you trying to set up a help desk?

Right-Sizing 130

Right-Sizing Customer Service Out-Tasking Banking 130

31 West

JANUARY 20, 2023

Customer service is an integral part of all businesses today. Customer service software is one such solution you can consider. You can use this software regardless of whether you have an internal team or outsourcing the IT service desk. It is a service-first CRM company. What is Zendesk? What is ManageEngine?

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

31 West

JANUARY 23, 2023

The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. The issues can be resolved faster with a self-service portal. The post ZenDesk vs SysAid Compared 2023 appeared first on 31West:

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Sales Customer Support Customer Service 130

Forrester Digital Transformation

OCTOBER 31, 2022

On top of the usual challenges, in 2023 security pros will see more risk coming from internal forces like enabling anywhere work and the future of the office. Learn more in our 2023 predictions.

Risk Management 130

Risk Management Risk Management Cybersecurity Management 130

31 West

JANUARY 25, 2023

The self-service portal of ServiceNow is for users having simple issues, like forgotten passwords or asset upgrades. This SaaS product delivers an excellent user experience and serves as a one-stop platform for all service management tasks. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

Forrester Digital Transformation

FEBRUARY 21, 2023

It seems that every other news headline is warning us of impending economic doom in 2023. The peculiar thing about sales is that there really are no acceptable excuses for nonperformance. I knew of sales leaders who were put on performance improvement plans during the pandemic.

Sales 130

Sales Service 130

31 West

FEBRUARY 10, 2023

But which service solution should you opt for? A Brief Introduction to Jira Atlassian offers several ITSM products, one of them being Jira Service Management. Under request management, you can manage your service desk, customize request forms, unify requests, set SLAs, build a self-service portal, and dive into customer reports.

Sales 130

Sales Customer Support Customer Service Service 130

31 West

JANUARY 20, 2023

What is Jira Service Desk? Jira is an IT service management tool that simplifies all IT-related operations and empowers employees to focus on tasks that are more important than addressing individual user requests. More than 65,000 businesses use Jira Service Desk to automate their IT operations worldwide.

Software 130

Software Automation Out-Tasking Design 130

Perficient Digital Transformation

AUGUST 4, 2023

Partnering with the right digital transformation service provider is vital to thrive in this digital age. The report offers an in-depth overview of 38 digital transformation service providers, offering valuable insights into the market landscape.

Service 98

Service Right-Sizing Research Healthcare 98

31 West

MARCH 6, 2023

According to Salesforce, quality customer service would be the way to achieve this business goal. If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. About Jira Jira Service Management is a product offered by Atlassian.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Redial

NOVEMBER 25, 2022

Since exploring the economic context of countries and markets is a fundamental part of our day-to-day, we couldn’t resist looking up what is ahead for the Business Process Outsourcing industry for 2023. . The growing demand for outsourcing services in Brazil is attracting BPOs from countries like India and the Philippines. .

BPO 130

BPO Business Process Outsourcing Outsourcing Manufacturing 130

Forrester Digital Transformation

NOVEMBER 10, 2022

Learn how financial services firms in the Asia Pacific region will brace for tougher geopolitical and economic conditions ahead.

Service 26

Service Insurance 26

31 West

JANUARY 19, 2023

ManageEngine Service Desk Plus and ServiceNow are the two most prominent names that pop up when it comes to ITSM software. Both are enterprise-level IT service management systems that offer a consolidated view of all your IT operations on a single screen. But which is the best? Let’s start with an overview of each. What is ServiceNow?

Software 130

Software Automation Right-Sizing Accounting 130

Forrester Digital Transformation

MARCH 6, 2023

Forrester recently published Top Recommendations For Your Security Program, 2023 for CISOs and other senior cybersecurity and technology leaders. In 2023, our recommendations fall into three major strategic themes for security […]

Cybersecurity 130

Cybersecurity Risk Management Risk Management Management 130

31 West

MAY 3, 2023

Here are the 10 most common cybersecurity threats businesses must watch out for in 2023. Working with a dedicated IT service provider who can remotely manage your systems seems the most reliable way to prevent these attacks. Now, it’s expected to be one of the biggest cyber threats in 2023. It continued in 2021.

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Cybersecurity Engineering Accounting Banking 130

Groove Technology

DECEMBER 14, 2022

Significantly increasing from 2022 to 2023 by 0.3% more, with 5206,9 million users globally in 2023. The number of mobile app downloads is anticipated to increase by 24 billion in 2023 when compared to 2022. Top significant trends for mobile app development in 2023. Heavy use of applications on smartphones. More AR apps.

Retail 130

Retail Design Marketing Banking 130

31 West

FEBRUARY 27, 2023

In this post, we have discussed the 10 popular remote support software you can use in 2023 for enhanced productivity and easier IT management. It’s perfect for business owners and IT service desks that need a centralized unit to manage remote devices connected to your business network. Let’s take a look.

Software 130

Software Flexibility Automation Administrative 130

31 West

FEBRUARY 23, 2023

Their main purpose is to help customers interact with products and services, provide useful information, and assist in sales or technical issues (among others). To solve these problems, many companies use outsourced IT help desk services to provide the necessary technical support to employees and customers.

Call Center 130

Call Center Customer Service Research Jobbing 130

Everest Group

NOVEMBER 10, 2023

Low-code Application Development Platforms PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 24 low-code technology providers featured on the Low-code Application Development Solutions PEAK Matrix®. LEARN MORE ABOUT Top Service Providers

Insurance 105

Insurance Finance Healthcare Information Technology 105

Perficient Digital Transformation

JANUARY 25, 2023

2023 has commenced, and rates are climbing, inflation is bubbling, and banking customers are continuing to demand hyper-personalized products and experiences from their institutions. And with new legislation surrounding overdraft fees leading to a decline in service charges, banks are seeking to make up for the profit loss elsewhere.

Banking 111

Banking Sales Insurance Design 111

31 West

JUNE 9, 2023

The company has developed its threat detection and virus protection services over time. The post Top 5 Antivirus For Windows 11 In 2023 appeared first on 31West: Norton Antivirus Plus Pros: Backup available Supports Software updater Protection from malware, spyware, ransomware, and malicious traffic.

Software 130

Software Management Design Marketing 130

Everest Group

OCTOBER 11, 2023

Multi-country Payroll (MCP) Solutions PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report This report assesses 27 MCP providers and positions them on the MCP Solutions PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their market impact and vision & capability. LEARN MORE ABOUT Top Service Providers

Payroll 104

Payroll Sourcing Marketing Flexibility 104

The Hackett Group

NOVEMBER 7, 2023

MIAMI, FL (November 7, 2023) – The Hackett Group , Inc. NASDAQ: HCKT), a leading benchmarking, executive advisory and strategic consultancy firm that enables organizations to achieve Digital World Class ® performance, today announced its financial results for the third quarter, which ended on September 29, 2023. million, with a $44.0

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Advisory Sales Management Research 105

The Hackett Group

MAY 9, 2023

MIAMI, FL (May 9, 2023) – The Hackett Group , Inc. NASDAQ: HCKT), a leading benchmarking, research advisory and strategic consultancy firm that enables organizations to achieve Digital World Class ® performance, today announced its financial results for the first quarter, which ended on March 31, 2023. in the first quarter of 2022.

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Advisory Sales Research Management 104

Perficient Digital Transformation

MARCH 30, 2023

Recently, I attended the 2023 Bank Automation Summit , where one of the significant topics of discussion was how banks navigate their transition to the cloud. Given their unique vulnerabilities, what do financial services institutions need to consider when migrating to the cloud?

Banking 115

Banking Automation Regulations Sourcing 115

Perficient Digital Transformation

FEBRUARY 2, 2023

In 2023, we expect to see this response exaggerated and heightened. One example of this effort, which we expect to see more of in 2023, is biometric payments. In 2023, we anticipate that more and more vendors will hop on the Instagram Shopping train. Here are some of the biggest payment trends we’re forecasting for the new year.

Accounting 110

Accounting Banking Retail Flexibility 110