31 West

FEBRUARY 10, 2023

But which service solution should you opt for? A Brief Introduction to Jira Atlassian offers several ITSM products, one of them being Jira Service Management. Under request management, you can manage your service desk, customize request forms, unify requests, set SLAs, build a self-service portal, and dive into customer reports.

Sales 130

Sales Customer Support Customer Service Service 130

Perficient Digital Transformation

MARCH 30, 2023

Recently, I attended the 2023 Bank Automation Summit , where one of the significant topics of discussion was how banks navigate their transition to the cloud. The computing and storage of cloud data occur in a data center, rather than on a locally sourced device. Cloud computing makes data more accessible, cheaper, and scalable.

Banking 115

Banking Automation Regulations Sourcing 115

Groove Technology

DECEMBER 14, 2022

Significantly increasing from 2022 to 2023 by 0.3% more, with 5206,9 million users globally in 2023. The number of mobile app downloads is anticipated to increase by 24 billion in 2023 when compared to 2022. Top significant trends for mobile app development in 2023. Heavy use of applications on smartphones. More AR apps.

Retail 130

Retail Design Marketing Banking 130

Everest Group

SEPTEMBER 14, 2023

Digital Adoption Platforms (DAP) PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we evaluate 23 DAP technology providers based on their DAP products, vision & capability, and market impact and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants.

Pharmaceuticals 98

Pharmaceuticals Human Resources Insurance Marketing 98

Everest Group

MAY 2, 2024

live webinar Sourcing Leaders’ Key Priorities: Accelerating Growth Through Global Services May 2, 2024 | 9 a.m. IST As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Sourcing 59

Sourcing Service Strategic Sourcing BPO 59

Everest Group

JULY 23, 2024

Live Webinar What’s Next in Financial Services? Driving Transformation Through Sourcing, Technology, and Operations July 23, 2024 | 8 a.m. To navigate these complexities, BFSI organizations need critical market intelligence, peer best practices, and strategic frameworks for informed sourcing, technology, and operational decisions.

Sourcing 64

Sourcing Insurance Service BPO 64

Everest Group

NOVEMBER 10, 2023

Data and Analytics (D&A) Services for Mid-market Enterprises Currently, mid-market enterprises stand at a crucial juncture. They are striving to strengthen their Data and Analytics (D&A) foundation while simultaneously exploring cutting-edge technologies such as generative AI.

Analytics 78

Analytics Marketing Service Advisory 78

IBM Services

FEBRUARY 13, 2024

For sourcing teams, that means pivoting their mindset around selecting suppliers from a tactical, lowest-cost-above-all approach to a strategic one. Where tactical sourcing is a short-term strategy, strategic sourcing is for long-term business goals.

Strategic Sourcing 84

Strategic Sourcing Sourcing Supply Chain Management Inventory Management 84

Everest Group

SEPTEMBER 22, 2023

Data and Analytics (D&A) Services Enterprises are struggling to strike the right balance between value realization and experimentation through their Data and Analytics (D&A) investments amid the macroeconomic conditions. LEARN MORE ABOUT Top Service Providers

Analytics 72

Analytics Service BPO Sourcing 72

Everest Group

JANUARY 2, 2024

Artificial Intelligence (AI) Services Rapid advances in AI, bolstered by recent developments in generative AI, are prompting organizations to invest in targeted AI initiatives to achieve business-oriented outcomes. LEARN MORE ABOUT Top Service Providers

Service 59

Service Manufacturing Sourcing Automation 59

IBM Services

NOVEMBER 9, 2023

In 2021, Liquid Prep became an open-source software project hosted by the Linux Foundation. The role of Open Horizon as an edge computing platform To ensure the solution is scalable and easy to use, Liquid Prep began working with Open Horizon , an open-source edge computing project from the Linux Foundation.

Sourcing 95

Sourcing Software Research Collaborations 95

Everest Group

DECEMBER 26, 2023

Healthcare Payer Digital Services Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. They are leveraging digital services for value-based care and population health management and to comply with changing regulations.

Healthcare 59

Healthcare Service Right-Sizing Manufacturing 59

Hyland

NOVEMBER 21, 2022

Hyland customers’ top technology priorities for 2023. Achieve your 2023 goals. Most organizations are in the thick of finalizing their 2023 plans, which means — hopefully — they’ve spent a good deal of time listening to team members and pinpointing exactly what the must-accomplish projects are. Let’s dig in.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 64

Service Cybersecurity Regulations Government 64

Everest Group

OCTOBER 24, 2023

Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth.

Service 64

Service Retail Information Technology Marketing 64

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The market size for outsourcing services is witnessing significant growth. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Everest Group

JANUARY 2, 2024

Lending IT Services The lending industry is currently undergoing a significant transformation, propelled by the increasing demand for technological integration to enhance operational efficiency, user experience, and cost-effectiveness. LEARN MORE ABOUT Top Service Providers

Service 59

Service Finance Banking Flexibility 59

Everest Group

AUGUST 13, 2024

Life Sciences Digital Services for Mid-market Enterprises PEAK Matrix® Assessment Mid-market life sciences enterprises are increasingly transforming digitally to remain agile and resilient amid global uncertainties.

Marketing 96

Marketing Service Sourcing Research 96

Everest Group

OCTOBER 26, 2023

Cloud Services in Insurance The insurance industry has been relatively slow in adopting digital measures due to regulatory constraints and product complexities. LEARN MORE ABOUT Top Service Providers However, carriers are embracing the change to become risk mitigators.

Insurance 64

Insurance Service Resource Optimizing Marketing 64

Intelligent Sourcing

OCTOBER 3, 2023

What are your plans for Customer Service Week 2023? It initially started in the US in 1987 as an annual celebration of the people who work in customer service teams, but it has now gone far beyond the US alone. In fact, it has […] The post Can ChatGPT Answer The Questions Facing CX During Customer Service Week 2023?

Customer Service 65

Customer Service Service Sourcing 65

Raya Contact Center

MARCH 20, 2023

Its annual Global Outsourcing 100 list is one of the most prominent acknowledgments that recognizes the world’s best outsourcing service providers and advisors. In addition, it oversaw various CSR projects that focused on the environment, community development, and social impact sourcing, to mention a few. “In

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

Raya Contact Center

MARCH 21, 2023

Its annual Global Outsourcing 100 list is one of the most prominent acknowledgments that recognizes the world’s best outsourcing service providers and advisors. In addition, it oversaw various CSR projects that focused on the environment, community development, and social impact sourcing, to mention a few. “In

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

Everest Group

MARCH 12, 2024

Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024. How did the global services industry perform in 2023?

Service 59

Service Sourcing Outsourcing Marketing 59

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 64

Management Service Outsourcing Marketing 64

31 West

SEPTEMBER 5, 2023

DDoS Attacks: DDoS attacks involve your server becoming overwhelmed by a flood of traffic, leading to service disruptions or complete shutdowns. Advanced solutions now use machine learning and pattern recognition to identify potentially harmful emails even if they come from a previously unknown source.

Cybersecurity 130

Cybersecurity Administrative Out-Tasking Software 130

Perficient Digital Transformation

JANUARY 27, 2023

Static Application Security Testing ( SAST ) tools can analyse your source code or any compiled versions of your code and identify security flaws during early development phases. Clair Clair is an open-source tool developed by CoreOS that is used to find vulnerabilities in container images.

Software 111

Software Automation Sourcing Regulations 111

Everest Group

JANUARY 25, 2024

Application Transformation Services Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation.

Service 78

Service Manufacturing Sourcing Engineering 78

Everest Group

SEPTEMBER 27, 2023

Digital Workplace Services – North America Rapid workplace changes are driving transformations, and the upcoming years will be significant for the digital workplace. Providers are enhancing their capabilities to aid enterprises in workplace engagements.

Service 59

Service Manufacturing Banking Marketing 59

Everest Group

SEPTEMBER 12, 2023

Capgemini, HCLTech, and Alten top the list DALLAS, September 12, 2023 — Everest Group today released the fifth annual edition of “Everest Group Engineering Services Top 50 ,” a ranking of the world’s largest third-party providers of engineering services (ES). The ranking is based on revenues and year-on-year growth.

Engineering 64

Engineering Service Research Accounting 64

Everest Group

NOVEMBER 3, 2023

Next-generation Quality Engineering (QE) Services Enterprises pursuing digital transformation are exploring cutting-edge next-generation technologies to gain a competitive edge, drive business model innovation, and expand their operational capabilities.

Engineering 59

Engineering Service Insurance Information Technology 59

Everest Group

FEBRUARY 22, 2024

Live Webinar Impact Sourcing: Empowering Communities, Transforming Business, and Creating Long-term Impact February 22, 2024 | 9 A.M. Impact sourcing has emerged as a strong and effective option in the global services segment and has become a model of choice for many leading service providers globally. CST | 10 A.M.

Impact Sourcing 59

Impact Sourcing Sourcing Government Research 59

Everest Group

MAY 14, 2024

NextWealth leverages impact sourcing to drive business growth and create social impact with a unique three-pillar approach focused on talent, technology, and training. Discover the transformative power of impact sourcing firsthand through Everest Group’s sustainability teams’ eye-opening visit to the NextWealth center in India.

Impact Sourcing 64

Impact Sourcing Sourcing E-Commerce Jobbing 64

IBM Services

DECEMBER 15, 2023

Open-source artificial intelligence (AI) refers to AI technologies where the source code is freely available for anyone to use, modify and distribute. Open-source AI projects and libraries, freely available on platforms like GitHub, fuel digital innovation in industries like healthcare, finance and education.

Sourcing 69

Sourcing Out-Tasking Research Collaborations 69

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.

Retail 69

Retail E-Commerce Service Sourcing 69

Everest Group

NOVEMBER 2, 2023

As consumers increasingly demand personalized and accessible healthcare services, these platforms give patients real-time access to their medical information, telehealth options, and appointment scheduling. They serve as a crucial link between patients and healthcare providers, promoting proactive healthcare management.

Healthcare 64

Healthcare Insurance Sourcing Information Technology 64

Everest Group

NOVEMBER 10, 2023

Digital Interactive Experience (IX) Services – North America In North America, enterprises are tightly interweaving the growing importance of experience design with their investments in emerging technologies such as generative AI, metaverse, and blockchain.

Service 59

Service Design Marketing Information Technology 59

Everest Group

NOVEMBER 30, 2023

Revenue Cycle Management (RCM) Platforms PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this research, we assess 20 RCM platform providers on the RCM Platforms PEAK Matrix®. LEARN MORE ABOUT Top Service Providers

Management 64

Management Healthcare Sourcing Sales 64