Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast.

Service 147

Service Offshoring Global Business Services Information Technology 147

Everest Group

MARCH 12, 2024

Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024. How did the global services industry perform in 2023?

Service 147

Service Sourcing Outsourcing Marketing 147

Everest Group

MARCH 28, 2023

Live Webinar Global Services: Lessons from 2022 and Key Trends Shaping 2023 March 28, 2023 | 9 a.m. IST  The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. CDT | 10 a.m. EDT | 3 p.m.

Service 130

Service Retail Sourcing Marketing 130

Everest Group

OCTOBER 12, 2023

Learn how impactful 2023 has been for the GBS market and what were the specific numbers in offshore/nearshore locations.

Marketing 130

Marketing Nearshoring Offshoring Global Business Services 130

Everest Group

SEPTEMBER 21, 2023

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. Who should attend?

Shared Services 147

Shared Services Sourcing Sales Collaborations 147

Everest Group

NOVEMBER 28, 2023

Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. IST The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. CST | 10 a.m. EST | 3 p.m.

Global Business Services 147

Global Business Services Shared Services BPO Sourcing 147

Everest Group

JULY 6, 2023

Live Webinar The 2023 Top Employers for Tech Talent: Insights to Create a Powerful Employer Value Proposition July 6, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Maintaining a powerful employer brand perception is critical for organizations to attract and retain top tech talent.

Human Resources 130

Human Resources Global Business Services Shared Services Service 130

Everest Group

DECEMBER 12, 2023

Live Webinar Key Issues 2024: Creating Accelerated Value in a Dynamic World December 12, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST In an era of ceaseless change, ever-evolving market dynamics, and an unrelenting demand for progress, the traditional pace of value creation is no longer enough.

Shared Services 147

Shared Services Outsourcing Sourcing Marketing 147

Everest Group

SEPTEMBER 24, 2024

How did the global sourcing market evolve in 2023 and H1 2024? In what ways are providers facilitating the success of enterprises in their GIC journey, particularly in setting up GICs? What capabilities / best practices should providers establish to pragmatically support GICs? Who should attend?

Marketing 130

Marketing Service Shared Services Sourcing 130

Everest Group

MARCH 11, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

Service 147

Service Retail Manufacturing Banking 147

Everest Group

FEBRUARY 13, 2024

GBS leaders Enterprise executives COOs GCC leaders IT/BPO department heads Global sourcing mangers GBS / Shared services center heads Global services leaders Locations heads Piyush Dubey Practice Director Bharath M Vice President Meghna Thomas Senior Analyst Related Content: The State of the GBS Market: Opportunities and Success Strategies for GBS (..)

Global Business Services 130

Global Business Services Shared Services BPO Sourcing 130

Everest Group

AUGUST 1, 2023

Live Webinar Disruption and Uncertainty: Today’s CFO Agenda August 1, 2023 | 9 a.m. What is the expected role of third-party service providers / shared services in supporting businesses? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. Which F&A transformation approaches should enterprises follow? Who should attend?

Finance 130

Finance Accounting BPO Shared Services 130

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. In fact, cost pressure was ranked as the number one business challenge in our annual key issues survey for 2023.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

Everest Group

AUGUST 7, 2024

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment – North America, EMEA, and Asia Pacific As Recruitment Process Outsourcing (RPO) gains worldwide adoption, the demand for regional expertise and consistent delivery across geographies is also increasing.

Outsourcing 130

Outsourcing Service Global Business Services Shared Services 130

Everest Group

MAY 31, 2023

Building on its inaugural research in this area, Everest Group will soon release its 2023 report examining how operations and technology employees in Global Business Services (GBS) organizations in India, The Philippines, and Poland view their employer’s brands.

Global Business Services 130

Global Business Services Advisory Research Jobbing 130

Premier BPO

JUNE 7, 2024

2023 Global Shared Services and Outsourcing Survey 2. Are you ready to unlock the power of exceptional customer experiences through the power of Strategic Outsourcing? Contact us today to access the roadmap to your future success. References 1.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

FEBRUARY 28, 2023

Live Webinar Sustaining Momentum: Key Priorities for GBS Leaders Amid Economic Uncertainty February 28, 2023 | 9 a.m. For 2023, GBS organizations must maintain this “persevere” mindset and continue alignment with CEO mandates. What are GBS leaders’ strategic priorities for 2023? CST | 10 a.m. EST | 3 p.m.

Management 130

Management Service Global Business Services Shared Services 130

Everest Group

OCTOBER 12, 2023

Learn how GBS model expanded in the 2023 market and how new centers, transformation and digital capabilities contributed in the expansion.

Marketing 130

Marketing Global Business Services Shared Services Service 130

Everest Group

NOVEMBER 1, 2023

LINKEDIN LIVE The CPG and Retail GBS Market: Priorities, Opportunities, and Challenges View the event on LinkedIn, which was delivered live on Wednesday, November 1, 2023.

Retail 147

Retail Marketing Global Business Services Company Focus 147

Everest Group

OCTOBER 19, 2023

LinkedIn Live The Road to GBS/GCC Leadership: Perspectives from Executive Search View the event on LinkedIn, which was delivered live on Thursday, October 19, 2023. There is an unprecedented transformation occurring in Global Business Services (GBS) / Global Capability Center (GCC) leadership across the industry.

Global Business Services 147

Global Business Services Sourcing Management Service 147

Everest Group

SEPTEMBER 14, 2023

About the Top GBS Employers 2023 Report To better understand the true differentiating factors that help create a superior employer brand perception, we analyzed the success stories of some of the top GBS employers from our recently published Top GBS Employers 2023 Report.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Everest Group

SEPTEMBER 30, 2024

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future. Similarly, in 2023, Gloplax and KPMG formed a partnership to better serve their clients in the GCC setup space.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Everest Group

JULY 9, 2024

GBS site leaders GBS strategy leaders HR leaders / heads Talent strategy leaders / heads Technology / IT leaders Rohitashwa Aggarwal Partner Everest Group Shivangee Kumar Senior Analyst Everest Group Manoj Kalra Senior Vice President & Group Head of Global Enterprise Services dsm-firmenich Asad Mohammad Vice President – Global Centers Operations (..)

Marketing 130

Marketing Service Global Business Services Shared Services 130

Everest Group

MAY 16, 2023

LINKEDIN LIVE AR-focused Event | How Everest Group Guides Enterprises to Better Decisions May 16, 2023 | 9:30 a.m. On a daily basis, our research teams engage enterprise clients of technology and business processes services, often in ways other research firms do not. CDT | 10:30 a.m. EDT | 3:30 p.m. BST | 8 p.m.

Research 130

Research Sourcing Service Global Business Services 130

Everest Group

AUGUST 9, 2023

The city has shown admirable growth and resiliency during the past two years, recording one of the country’s highest growth rates for global service delivery. Remarkably, Hyderabad surpassed Bangalore for GCC delivery setups during H1 2023, highlighting its exceptional performance in this sector.

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130

Everest Group

JANUARY 24, 2023

Live Webinar Why GBS Change Management is the Key to Added Value and ROI January 24, 2023 | 9 a.m. IST Change management is a work in progress for most Global Business Services (GBS) organizations. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m.

Management 130

Management Global Business Services Sourcing Research 130

Everest Group

MAY 9, 2023

Live Webinar 5 Steps to Unlock Maximum Value from Cloud May 9, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST In the last couple of years, we have witnessed the frantic adoption of cloud by enterprises trying to keep up with innovation.

BPO 130

BPO Banking Outsourcing Sourcing 130

Everest Group

JUNE 13, 2023

Live Webinar Winning Employer Value Propositions: Strategies from Top GBS Employers June 13, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Employer Value Proposition (EVP) has taken center stage as workforce expectations rapidly evolve.

Human Resources 130

Human Resources Global Business Services Marketing Service 130

Everest Group

AUGUST 25, 2023

This challenge was highlighted during the 2023 nasscom GCC conclave, where many leaders raised the question of value articulation. A significant number of GCCs today lack a comprehensive approach to measuring the value they generate and struggling to articulate it to their global counterparts.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. In 2023, spending on IT outsourcing is projected to increase by 22% to US$519 billion. We will examine some general outsourcing statistics below.

Outsourcing 86

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 86

Capgemini

APRIL 11, 2023

As the geopolitical upheavals and the pressures of inflation continue to impact business operations across industries, it’s critical for organizations to reimagine their shared services operating model and the technology supporting them. But what are some of the key challenges faced by SSOs?

Service 52

Service Shared Services Reduced Costs Global Business Services 52

Everest Group

OCTOBER 31, 2022

What the business may need now: If you are not sleepless about the challenges your enterprise— and by extension, your GBS —will face in 2023, you ought to be. Why should you consider embracing a hybrid ownership GBS model? Propping up margins through cost reduction will likely be the enterprise’s major obsession.

Offshoring 130

Offshoring Facilities Management Government Collaborations 130

Zinnov

OCTOBER 5, 2023

COE Hotspots of the World 2023 Download the Report Employer of Record vs. Professional Employer Organization A term often equated with Employer of Record is PEO or Professional Employer Organization. Where to setup your next GCC?

Offshoring 98

Offshoring Payroll Administrative Government 98

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. In 2023, spending on IT outsourcing is projected to increase by 22% to US$519 billion. We will examine some general outsourcing statistics below.

Outsourcing 52

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 52

Perficient Digital Transformation

JANUARY 23, 2023

These are forecasted to be the top digital transformation trends in 2023. Before diving in, let us take a closer look at the government’s digital transformation trends.

Government 64

Government Data Entry Design Flexibility 64

Intugo

MAY 19, 2023

The Mexican government estimates that the information technology services market amounted to more than 2.15 By the end of 2023, it predicts adding more than 8.85 These industries use innovative technology in Mexico to improve the products and services offered to businesses and consumers in the global marketplace.

Government 52

Government Information Technology Software Research 52

Magellan Solutions

NOVEMBER 7, 2023

Did you know that global spending on outsourcing is predicted to hit $731 billion this year, 2023, from the $92.5 By delegating non-core business functions to third-party service providers, they can free up their internal resources to focus on revenue-generating activities. billion market worth in 2019? So, what’s driving this growth?

Call Center 52

Call Center Outsourcing Pharmaceuticals Out-Tasking 52