31 West

JUNE 11, 2024

Its key features include automation, especially in workflow and customer management. Its strength lies in its ticketing interface, which efficiently manages all your customer queries. Ticket Management Zendesk It supports an efficient ticket management module with excellent automation capabilities.

Analytics 130

Analytics Automation Customer Support Customer Service 130

SEBPO

DECEMBER 21, 2023

BLOG Four Hot Tips for Automation in 2024 December 21, 2023 As we wrap up an exciting year, the SEBPO Team is taking a moment to reflect on the valuable insights gained from participating in an impressive array of conferences, summits, and industry events in 2023. What does this mean for Pharma compliance? During the rise of Web 2.0

Automation 52

Automation Out-Tasking Sales Regulations 52

Everest Group

APRIL 5, 2024

Intelligent Process Automation (IPA) Solutions Companies aiming to maintain competitiveness and strength recognize the importance of transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices.

Automation 49

Automation BPO Sourcing Finance 49

Zinnov

MAY 17, 2024

The enterprise landscape is on the cusp of a new era – Intelligent Automation 2.0 Businesses are progressing beyond mere task Automation, forging self-learning systems capable of data analysis, independent decision-making, and execution of entire value chains with minimal human involvement. automating even creative tasks.

Automation 52

Automation Robotics Process Automation Jobbing Software 52

Amzur

SEPTEMBER 13, 2024

Introduction SuiteWorld 2024, NetSuite’s highly anticipated flagship conference, brought a host of exciting updates, reaffirming the platform’s commitment to innovation and AI-driven solutions. In this article, we’ll dive into the key highlights from SuiteWorld 2024, focusing on the groundbreaking AI innovations introduced at the event.

Analytics 72

Analytics Advisory Streamline Operations Automation 72

Everest Group

JULY 16, 2024

Leading this transformation is conversational AI, which translates AI capabilities into measurable business benefits such as elevating user experience, productivity, and cost efficiency. The conversational AI landscape is continuously innovating.

Management 111

Management Automation Marketing Service 111

Amzur

SEPTEMBER 10, 2024

In today’s rapidly evolving business landscape, CIOs and CTOs face significant challenges in meeting the demands for innovation, efficiency, and exceptional customer experience. Before that, let’s look into the top CIOs and CTOs’ priorities for 2024 – 2025 and dive deep into the AI tool’s list.

Robotics Process Automation 85

Robotics Process Automation Cybersecurity Analytics Government 85

Offshore India Data Entry

MAY 21, 2024

Introduction The Business Process Outsourcing (BPO) industry is on the brink of a major transformation in 2024. This transformation is being driven by the rapid advancements in Artificial Intelligence (AI), with its ability to automate repetative tasks and analyze vast amounts of data, is revolutionizing industries across the globe.

BPO 105

BPO Offshoring Data Entry Business Process Outsourcing 105

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. VCs have benefited from investing in Intelligent Automation due to its value delivery through technological innovation.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

Perficient Digital Transformation

AUGUST 2, 2024

Forrester released its Modern Application Development Services Landscape, Q3 2024 report to help businesses understand the value they can expect from modern application development (MAD) service providers and explore potential partners. However, relying solely on in-house development capabilities is not always feasible for many organizations.

Service 105

Service Manufacturing Healthcare Software 105

The Hackett Group

SEPTEMBER 24, 2024

Are Recognized for Their Cutting-Edge Digital Transformation Achievements Miami, FL – September 24, 2024 – The Hackett Group, Inc. These companies have successfully hyper-automated a wide range of end-to-end business processes through their creative application of intelligent automation, advanced analytics and artificial intelligence (AI).

Robotics Process Automation 69

Robotics Process Automation Automation Sourcing Advisory 69

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Furthermore, automating tasks such as appointment reminders and insurance verification minimizes errors and streamlines processes.

Healthcare 79

Healthcare Efficiency BPO Insurance 79

Perficient Digital Transformation

OCTOBER 1, 2024

The buzz around AI’s potential to save time and boost efficiency has led many companies to quickly implement it in the workplace. With the constant flow of information throughout businesses, automating these processes frees up enterprises to make better, more thoroughly considered decisions. Why The Surge Now?

Finance 52

Finance Automation Analytics Administrative 52

Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Firms are streamlining operations by automating processes, integrating new technologies, and outsourcing non-core activities such as IT management and back-office functions.

Marketing 52

Marketing Service Banking Cybersecurity 52

Everest Group

AUGUST 30, 2024

WEBINAR Efficient CX delivery: A tech-driven approach September 26, 2024 9:00 AM PT | 12 PM ET Catch Everest Group Partner David Rickard as he joins an expert panel to explore how leading technologies, such as generative AI (GenAI), automation, analytics and more, are delivering value for organizations without compromising service quality.

Efficiency 52

Efficiency Reduced Costs Analytics Sales 52

IBM Business Partners

MAY 17, 2024

Optimized: Cloud environments are now working efficiently and every new use case follows the same foundation set forth by the organdization. Everything runs seamlessly and efficiently and all stakeholders are aware of the cloud’s potential to drive business objectives.

Efficiency 96

Efficiency Automation Right-Sizing Government 96

Paysquare

AUGUST 28, 2024

Employee Self-Service Portals Employee self-service portals empower employees to access and manage their payroll-related information independently, enhancing efficiency and reducing administrative overhead. Automation Automation streamlines payroll processes, reducing manual intervention, minimising errors, and enhancing efficiency.

Payroll 52

Payroll Cybersecurity Data Entry Analytics 52

31 West

APRIL 27, 2024

So, how do you choose a robust, user-friendly, and cost-efficient communication tool for your business? The goal of the platform is to promote seamless communication and improve work efficiency. The tool enables your employees to create, assign, and complete tasks within the system efficiently.

Right-Sizing 130

Right-Sizing Collaborations Efficiency Banking 130

Amzur

APRIL 18, 2024

From integrating emerging technologies to managing cybersecurity threats and driving operational efficiencies, the role of a CIO has never been more complex or crucial. AI offers powerful solutions to automate complex processes, enhance decision-making with predictive analytics, and streamline IT operations.

Cybersecurity 98

Cybersecurity Out-Tasking Automation Research 98

Perficient Digital Transformation

FEBRUARY 26, 2024

How AI and Automation is Changing the Retail Game As the digital landscape continues to evolve, retailers are increasingly turning to AI and automation to gain a competitive edge. Enter AI and automation , two powerful tools that can transform the retail landscape.

Retail 59

Retail Automation Inventory Management Reduced Costs 59

IBM Services

FEBRUARY 7, 2024

In 2024, sustainability is taking center stage. Companies are investing in renewable energy projects and implementing energy-efficient technologies and practices. The goal is for there to be more nature by 2030 than there is today—which means taking actionable steps in 2024. trillion to the global economy by 2050.

Government 95

Government Software Regulations Sourcing 95

Mattsen Kumar

AUGUST 27, 2024

In the ever-evolving landscape of business finance, efficient account receivables management (ARM) remains crucial for maintaining healthy cash flow and ensuring the financial stability of an organization. Embracing Automation and AI Automation and AI are revolutionizing the field of account receivable management services.

Finance 52

Finance Accounting Management Analytics 52

Perficient Digital Transformation

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Digitizing functional processes can lead to significant cost savings and efficiency gains.

Insurance 52

Insurance Streamline Operations Analytics Efficiency 52

IBM Services

NOVEMBER 14, 2023

Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader.

Automation 115

Automation Software Government Research 115

Perficient Digital Transformation

SEPTEMBER 9, 2024

Here are the key takeaways and insights you should know coming into Dreamforce 2024: The Agentic AI Approach: Automation at Scale The crux of Agentforce lies in its ability to deploy multiple autonomous AI agents within an organization. Join Us at Dreamforce!

Automation 52

Automation Customer Service Flexibility Manufacturing 52

Everest Group

SEPTEMBER 16, 2024

Data services integrate and manage data from various sources, ensuring accuracy and security, while centralized data warehousing facilitates efficient retrieval and analysis. AI services, including machine learning, natural language processing, and computer vision, further automate and enhance decision-making processes.

Retail 52

Retail Analytics Service Streamline Operations 52

Mercans

SEPTEMBER 18, 2024

ISG Provider Lens™ 2024 We are delighted to announce that Mercans has been recognized as a Leader in Global Managed Payroll Services (Multi-Country) in the ISG Provider Lens™ 2024 report. Payroll is processed anonymously, an industry-first, enhancing data security and compliance.

Payroll 52

Payroll Management Service Business Process Outsourcing 52

Amzur

JULY 30, 2024

Numerous factors, such as the growing demand for as-a-service models, hyper-automation, faster development and deployment, and low maintenance in the long run will drive this. Here are the top 5 cloud strategy trends you must know in 2024 and beyond. The public cloud market saw end-user spending of about 561 billion U.S.

Healthcare 94

Healthcare Analytics Automation Flexibility 94

Magellan Solutions

JANUARY 17, 2024

The future of outsourcing in 2024 has been a topic of much concern lately. trillion in 2024. If these problems continue, how will BPO companies maintain their competitive advantage in 2024? The outsourcing industry is projected to expand at a compound annual growth rate (CAGR) of 6.69% to reach US$0.45

BPO 52

BPO Outsourcing Robotics Process Automation Regulations 52

Perficient Digital Transformation

JUNE 19, 2024

Our risk and regulatory compliance experts, Carl Aridas and Chandni Patel, have just returned from XLoD 2024 in New York. Second , AI can automate many mundane, low-value tasks performed by risk staff, freeing them to focus on more high-value tasks.

Out-Tasking 52

Out-Tasking Automation Risk Management Risk Management 52

Perficient Digital Transformation

SEPTEMBER 6, 2024

What Makes Salesforce a Leader in B2B E-Commerce: Key Takeaways from the Forrester Wave Q2 2024 Michael Affronti , Executive VP & GM of Commerce Cloud at Salesforce, recently expressed his excitement on LinkedIn about Salesforce being named a Leader in the Forrester Wave: Commerce Solutions for B2B, Q2 2024 report.

E-Commerce 59

E-Commerce Marketing Flexibility Order Management 59

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Furthermore, automating tasks such as appointment reminders and insurance verification minimizes errors and streamlines processes.

Healthcare 52

Healthcare Efficiency BPO Insurance 52

Perficient Digital Transformation

OCTOBER 1, 2024

The Salesforce Success Roundtable at Dreamforce 2024, led by Chelsea Monda, Director of Salesforce Global Consulting , focused on strategies to maximize return on investment (ROI) and drive innovation using Salesforce. Key Specializations Include: Marketing Cloud: Personalized experiences, marketing automation, and insights.

Manufacturing 52

Manufacturing Healthcare Collaborations Sales 52

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 69

Retail E-Commerce Service Sourcing 69

V-Soft Consulting

MARCH 8, 2024

The Value of Robotic Process Automation Robotic Process Automation ( RPA ) helps automate processes, allowing early adopters in service delivery and GBS (Global Business Services) to achieve cost efficiencies and create more nimble and competitive businesses.

Robotics Process Automation 52

Robotics Process Automation Automation Global Business Services Efficiency 52

Everest Group

MARCH 18, 2024

Additionally, they are exploring flexible and cost-efficient delivery models by expanding delivery to talent-rich regions and using AI and automation for productivity. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 59

Marketing Service Insurance Finance 59

Perficient Digital Transformation

APRIL 17, 2024

Perficient is pleased to announce we have won the 2024 Appian Partner Impact and Excellence Award for Delivery ! Our global delivery team enables us to deliver tailored Appian solutions that drive efficiency and growth for our clients. said Mwandama Mutanuka, Managing Director, Automation.

Manufacturing 52

Manufacturing Automation Healthcare Efficiency 52