Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Firms are streamlining operations by automating processes, integrating new technologies, and outsourcing non-core activities such as IT management and back-office functions.

Marketing 130

Marketing Service Cybersecurity Banking 130

Everest Group

AUGUST 30, 2024

WEBINAR Efficient CX delivery: A tech-driven approach September 26, 2024 9:00 AM PT | 12 PM ET Catch Everest Group Partner David Rickard as he joins an expert panel to explore how leading technologies, such as generative AI (GenAI), automation, analytics and more, are delivering value for organizations without compromising service quality.

Efficiency 130

Efficiency Reduced Costs Analytics Sales 130

Everest Group

APRIL 11, 2024

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. 2024 has ushered in an exciting new chapter of transformation. Discover five key trends that will impact the CXM industry going forward by reading on, or get in touch.

Outsourcing 147

Outsourcing Nearshoring Offshoring Customer Service 147

Everest Group

MARCH 18, 2024

Additionally, they are exploring flexible and cost-efficient delivery models by expanding delivery to talent-rich regions and using AI and automation for productivity. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 147

Marketing Service Insurance Finance 147

Everest Group

MARCH 11, 2024

These enterprises primarily focus on personalizing customer experience, streamlining supply chains, and emphasizing digital commerce using technologies such as AI/ML, cloud, IoT, and automation. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency.

Service 147

Service Retail Manufacturing Banking 147

31 West

MAY 4, 2024

To help you choose the best, we’ve rounded up the top CRM solutions dominating the IT world in 2024. Common tools in Sales Cloud include sales forecasting, lead management, and workflow automation. If you want a fully integrated CRM solution with marketing automation and sales tracking capabilities, you should consider other options.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Furthermore, automating tasks such as appointment reminders and insurance verification minimizes errors and streamlines processes.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. This includes everything from software development and testing to customer support and data analysis.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. This includes everything from software development and testing to customer support and data analysis.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. This includes everything from software development and testing to customer support and data analysis.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Everest Group

SEPTEMBER 16, 2024

Data services integrate and manage data from various sources, ensuring accuracy and security, while centralized data warehousing facilitates efficient retrieval and analysis. AI services, including machine learning, natural language processing, and computer vision, further automate and enhance decision-making processes.

Retail 130

Retail Analytics Service Streamline Operations 130

Everest Group

JANUARY 18, 2024

DALLAS, January 18, 2024 — If chief information officers (CIOs) have their way in 2024, expect to see more enterprises making adoption of generative artificial intelligence (gen AI) a strategic priority with an aim to move past small pilots to scaled implementations. is a WBENC-certified woman-owned business.

Research 162

Research Government Retail Healthcare 162

Premier BPO

JUNE 28, 2024

Premier BPO’s analysis of Forrester’s 2024 US CX Index has garnered valuable insights that executives can leverage to transform their brand’s CX and tread the path to sustainable growth. 1 The CX downfall is a significant challenge for C-suite leaders, who must prioritize customer focus and identify areas of improvement.

Customer Service 246

Customer Service BPO Service Co-Sourcing 246

31 West

JUNE 11, 2024

Its key features include automation, especially in workflow and customer management. Its strength lies in its ticketing interface, which efficiently manages all your customer queries. Ticket Management Zendesk It supports an efficient ticket management module with excellent automation capabilities.

Analytics 130

Analytics Automation Customer Support Customer Service 130

Everest Group

DECEMBER 12, 2024

By enhancing recruitment efficiency and candidate experience, these platforms have become indispensable for businesses to remain competitive in a complex and evolving talent landscape. The trend toward total talent acquisition platforms highlights a unified approach, offering end-to-end solutions to manage diverse workforce categories.

Insurance 130

Insurance Marketing Automation Flexibility 130

Everest Group

DECEMBER 8, 2023

The Everest Group 2024 Key Issues Study reveals revenue growth and cost optimization as the top-most business priorities of enterprise executives for the coming year. DALLAS, December 8, 2023 — 2024 will be the year of doing more with less, according to the results of the Everest Group 2024 Key Issues Study of enterprise executives.

Analytics 130

Analytics Cybersecurity Offshoring Research 130

Offshore India Data Entry

MAY 21, 2024

Introduction The Business Process Outsourcing (BPO) industry is on the brink of a major transformation in 2024. This transformation is being driven by the rapid advancements in Artificial Intelligence (AI), with its ability to automate repetative tasks and analyze vast amounts of data, is revolutionizing industries across the globe.

BPO 105

BPO Offshoring Data Entry Business Process Outsourcing 105

Amzur

SEPTEMBER 13, 2024

Introduction SuiteWorld 2024, NetSuite’s highly anticipated flagship conference, brought a host of exciting updates, reaffirming the platform’s commitment to innovation and AI-driven solutions. In this article, we’ll dive into the key highlights from SuiteWorld 2024, focusing on the groundbreaking AI innovations introduced at the event.

Analytics 98

Analytics Advisory Automation Streamline Operations 98

Amzur

SEPTEMBER 10, 2024

In today’s rapidly evolving business landscape, CIOs and CTOs face significant challenges in meeting the demands for innovation, efficiency, and exceptional customer experience. Before that, let’s look into the top CIOs and CTOs’ priorities for 2024 – 2025 and dive deep into the AI tool’s list.

Robotics Process Automation 104

Robotics Process Automation Cybersecurity Analytics Government 104

Premier BPO

FEBRUARY 5, 2024

Chamber of Commerce, the strategic imperative is investing in technologies like automation, AI, and upskilling. In the face of evolving workforce dynamics, outsourcing emerges as a strategic solution for businesses seeking to bridge talent gaps, enhance efficiency, and navigate the complexities of the modern labor market.

Outsourcing 130

Outsourcing BPO Co-Sourcing Reduced Overhead 130

Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. A two-tiered support structure with Level 1 and 2 technicians for efficient resolution and escalation of issues helped to enhance communication.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Perficient Digital Transformation

AUGUST 2, 2024

Forrester released its Modern Application Development Services Landscape, Q3 2024 report to help businesses understand the value they can expect from modern application development (MAD) service providers and explore potential partners. However, relying solely on in-house development capabilities is not always feasible for many organizations.

Service 105

Service Manufacturing Healthcare Software 105

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. VCs have benefited from investing in Intelligent Automation due to its value delivery through technological innovation.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

Amzur

APRIL 18, 2024

From integrating emerging technologies to managing cybersecurity threats and driving operational efficiencies, the role of a CIO has never been more complex or crucial. AI offers powerful solutions to automate complex processes, enhance decision-making with predictive analytics, and streamline IT operations.

Cybersecurity 105

Cybersecurity Out-Tasking Automation Research 105

Premier BPO

FEBRUARY 5, 2024

Chamber of Commerce, the strategic imperative is investing in technologies like automation, AI, and upskilling. In the face of evolving workforce dynamics, outsourcing emerges as a strategic solution for businesses seeking to bridge talent gaps, enhance efficiency, and navigate the complexities of the modern labor market. References 1.

Outsourcing 130

Outsourcing BPO Co-Sourcing Reduced Overhead 130

31 West

APRIL 27, 2024

So, how do you choose a robust, user-friendly, and cost-efficient communication tool for your business? The goal of the platform is to promote seamless communication and improve work efficiency. The tool enables your employees to create, assign, and complete tasks within the system efficiently.

Right-Sizing 130

Right-Sizing Collaborations Efficiency Banking 130

Everest Group

JULY 8, 2024

DALLAS, July 8, 2024 — Everest Group today released the 2024 editions of the Top GBS Employers and Top Employers for Tech Talent reports. I am proud that Global Enterprise Services of dsm-firmenich has received the ‘Top GBS Employer of 2024’ award. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Global Business Services 130

Global Business Services Research Analytics Marketing 130

IBM Services

NOVEMBER 14, 2023

Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader.

Automation 115

Automation Software Government Research 115

Premier BPO

JUNE 28, 2024

2 However, the disconnect between the efficiencies companies feel the chatbots can deliver and how consumers view the chatbot experience is at an all-time high. Consumers desire efficient handling of calls from chatbots to human agents, which can improve the emotional quality of interactions and support continuity. CX Trends 2024 3.

BPO 242

BPO Co-Sourcing Research Labor Costs 242

Everest Group

AUGUST 14, 2024

Linkedin Live Reimagining the TPA: Making Digital Human August 14, 2024 Catch Everest Group’s Ronak Doshi in this upcoming panel, where fellow industry experts will join him to discuss how to reimagine the third-party administrator (TPA) space and bring in efficiencies, automation, and integration needs within the TPA construct.

Insurance 147

Insurance Administrative Sourcing Efficiency 147

Amzur

JULY 30, 2024

Numerous factors, such as the growing demand for as-a-service models, hyper-automation, faster development and deployment, and low maintenance in the long run will drive this. Here are the top 5 cloud strategy trends you must know in 2024 and beyond. The public cloud market saw end-user spending of about 561 billion U.S.

Healthcare 105

Healthcare Analytics Automation Flexibility 105

Perficient Digital Transformation

MARCH 21, 2024

In an era where automation plays a pivotal role in reshaping businesses, selecting the right partner for automation fabric services is critical. Forrester’s report, The Automation Fabric Services Landscape, Q1 2024, offers insights into the evolving landscape and recognizes notable providers in the industry.

Automation 64

Automation Service Advisory Manufacturing 64

Everest Group

APRIL 11, 2024

Live webinar AI-driven Sourcing: Discover the Best-in-Class Features in Autonomous Sourcing Tools April 11, 2024 | 9 a.m. IST Sourcing organizations are increasingly trying to make their processes more efficient through digital adoption. What is the current state of adoption of automation in sourcing technologies? CDT | 10 a.m.

Sourcing 130

Sourcing Outsourcing Automation Efficiency 130

IBM Services

FEBRUARY 7, 2024

In 2024, sustainability is taking center stage. Companies are investing in renewable energy projects and implementing energy-efficient technologies and practices. The goal is for there to be more nature by 2030 than there is today—which means taking actionable steps in 2024. trillion to the global economy by 2050.

Government 95

Government Software Regulations Sourcing 95

Automation Anywhere

SEPTEMBER 17, 2020

Automation in particular is becoming ubiquitous and key to speedy digitization. One of the most potent levers of transformation today is intelligent automation (IA). Trend 3: Mainstreaming intelligence for automation The market for automation technologies such as RPA is growing at 20% per year and is likely to reach $5 billion by 2024.

Automation 97

Automation Robotics Process Automation Human Resources Finance 97

SEBPO

DECEMBER 21, 2023

BLOG Four Hot Tips for Automation in 2024 December 21, 2023 As we wrap up an exciting year, the SEBPO Team is taking a moment to reflect on the valuable insights gained from participating in an impressive array of conferences, summits, and industry events in 2023. What does this mean for Pharma compliance? During the rise of Web 2.0

Automation 52

Automation Out-Tasking Sales Regulations 52

Everest Group

JUNE 27, 2024

The restructuring opens new opportunities for the outsourcing industry as banks seek third-party support to drive efficiency and innovation. It was also planning to cut jobs in the investment banking segment In February 2024, Standard Chartered was reported to have been looking at restructuring plans for its investment banking division 3.

Banking 147

Banking Outsourcing Service Sales 147