Everest Group

APRIL 5, 2024

Intelligent Process Automation (IPA) Solutions Companies aiming to maintain competitiveness and strength recognize the importance of transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices.

Automation 124

Automation BPO Sourcing Finance 124

Everest Group

APRIL 7, 2025

Regional variations in drug safety reporting requirements further compound compliance challenges across diverse markets. These providers bring proven drug safety process frameworks, highly trained PV professionals, and localized regulatory expertise, including qualified persons for PV, ensuring seamless compliance across global markets.

Pharmaceuticals 130

Pharmaceuticals Event Management Reduced Costs Sourcing 130

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

APRIL 8, 2025

Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices. Intelligent Automation (IA) boosts productivity and streamlines processes. In response, providers are adopting Intelligent Process Automation (IPA).

130

130

Everest Group

AUGUST 7, 2024

As insurers face challenges with legacy systems, regulatory changes, and market dynamics, IT service providers become crucial allies in navigating associated complexities. Previously, insurers focused on cloud migration projects, process automation, and reducing data silos. LEARN MORE ABOUT Top Service Providers

Insurance 147

Insurance Service Marketing Collaborations 147

Everest Group

DECEMBER 24, 2024

Google Cloud Services PEAK Matrix Assessment The public cloud market is rapidly growing, driven by enterprises’ heightened focus on digital transformation, scalability, and resilience to thrive in a competitive business environment.

Service 130

Service Sourcing Automation Analytics 130

Everest Group

MAY 23, 2024

Companies across industries and geographies, including previously untapped segments like the mid-market, now rely on contingent workers to meet business demands. Vendor Management Systems The Vendor Management System (VMS) is gaining importance as organizations seek solutions to manage their contingent workforce.

Management 130

Management Sourcing Analytics Insurance 130

31 West

MAY 4, 2024

To help you choose the best, we’ve rounded up the top CRM solutions dominating the IT world in 2024. Common tools in Sales Cloud include sales forecasting, lead management, and workflow automation. Marketing Cloud : Use Salesforce Marketing Cloud to stay up-to-date with the latest marketing trends.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Everest Group

SEPTEMBER 19, 2024

Global In-house Center (GIC) Setup Capabilities in India - Provider PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report As enterprises navigate the market to identify the ideal partner for their GIC setup needs, they encounter options ranging from major global providers to specialized local firms.

Insurance 130

Insurance Automation Marketing Accounting 130

Everest Group

SEPTEMBER 18, 2024

They are also investing in talent development and automation to address the skill gap. Cybersecurity Services PEAK Matrix® Assessment 2024 – North America What is in this PEAK Matrix® Report In this research, we assess 30 North American cybersecurity providers, featured on the Cybersecurity Services PEAK Matrix® Assessment 2024.

Cybersecurity 130

Cybersecurity Service Research Marketing 130

Everest Group

MARCH 11, 2024

These enterprises primarily focus on personalizing customer experience, streamlining supply chains, and emphasizing digital commerce using technologies such as AI/ML, cloud, IoT, and automation. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency.

Service 147

Service Retail Manufacturing Banking 147

Everest Group

JULY 24, 2024

WATCH NOW Everest Group Events London Breakfast Briefing | Local Networking Event Focused on the Adoption of Gen AI Across Industries Strategic Sustainability Partnerships: Aligning Objectives for Long-Term Impact | On-demand Webinar Countering Volatility in the Tech Talent Market: Technological Solutions | LinkedIn Live Impact Sourcing: The Asset (..)

Impact Sourcing 130

Impact Sourcing Pharmaceuticals Research Sourcing 130

Everest Group

AUGUST 26, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment The Customer Experience Management (CXM) market in the Americas experienced moderate growth due to a stable economy, especially in the US. This favorable climate encouraged substantial investments from regional providers. LEARN MORE ABOUT Top Service Providers

Co-Sourcing 130

Co-Sourcing Management Service Sourcing 130

Everest Group

SEPTEMBER 20, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – EMEA The Customer Experience Management (CXM) market in the EMEA region has been resilient in the face of a difficult macroeconomic environment, driven by the diverse economic landscape and accelerated digital transformation. LEARN MORE ABOUT Top Service Providers

Management 130

Management Service Marketing Sourcing 130

Everest Group

SEPTEMBER 16, 2024

Customer and supply chain analytics further enable enterprises to tailor marketing strategies and streamline operations. AI services, including machine learning, natural language processing, and computer vision, further automate and enhance decision-making processes.

Retail 130

Retail Analytics Service Streamline Operations 130

Everest Group

APRIL 11, 2024

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. 2024 has ushered in an exciting new chapter of transformation. Discover five key trends that will impact the CXM industry going forward by reading on, or get in touch.

Outsourcing 147

Outsourcing Nearshoring Offshoring Customer Service 147

Everest Group

DECEMBER 12, 2024

These platforms are leveraging AI and automation to build robust talent pipelines, serving both active and passive job seekers, ensuring a steady flow of skilled candidates for current and future needs. They are reshaping how organizations approach recruitment by focusing on seamlessly integrating people, processes, and technologies.

Insurance 130

Insurance Marketing Automation Flexibility 130

Everest Group

NOVEMBER 12, 2024

Live Webinar 2025 CPO Objectives: Facing Challenges, Achieving Business Goals, and Future Aspirations November 12, 2024 | 8:00 a.m. This session offers procurement professionals the opportunity to compare their internal initiatives with industry trends and plan for future developments that align with the market. PST | 10:00 a.m.

Sourcing 130

Sourcing Outsourcing Management Automation 130

Everest Group

NOVEMBER 21, 2024

Discover the Evolution in the Role of GBS Organizations in Generative AI Efforts-2024 Versus 2023, highlighting emerging trends in AI.

Marketing 130

Marketing Automation 130

Everest Group

JANUARY 18, 2024

DALLAS, January 18, 2024 — If chief information officers (CIOs) have their way in 2024, expect to see more enterprises making adoption of generative artificial intelligence (gen AI) a strategic priority with an aim to move past small pilots to scaled implementations. is a WBENC-certified woman-owned business.

Research 162

Research Government Retail Healthcare 162

31 West

JUNE 11, 2024

Its key features include automation, especially in workflow and customer management. Offering 24/7 support services via phone and email, Freshdesk stands out in the CRM market. While it does have a few sales and marketing tools, it mainly focuses on offering its users the best-in-class support service.

Analytics 130

Analytics Automation Customer Support Customer Service 130

31 West

APRIL 21, 2024

Did you know that 82% of customers want a prompt response to their queries, especially if they are about sales or marketing? It’s known for its robust ticketing system, workflow automation, multiple integrations, reports and analytics, and Zendesk Sell. How are you going to handle this? Which is Better?

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Premier BPO

FEBRUARY 5, 2024

A nearly unanimous 97% of middle market senior executives noted the lack of qualified workers as a serious problem and over two-thirds anticipate difficulties securing qualified talent this year. Chamber of Commerce, the strategic imperative is investing in technologies like automation, AI, and upskilling.

Outsourcing 130

Outsourcing BPO Co-Sourcing Reduced Overhead 130

Offshore India Data Entry

MAY 21, 2024

Introduction The Business Process Outsourcing (BPO) industry is on the brink of a major transformation in 2024. This transformation is being driven by the rapid advancements in Artificial Intelligence (AI), with its ability to automate repetative tasks and analyze vast amounts of data, is revolutionizing industries across the globe.

BPO 105

BPO Offshoring Data Entry Business Process Outsourcing 105

Everest Group

DECEMBER 8, 2023

The Everest Group 2024 Key Issues Study reveals revenue growth and cost optimization as the top-most business priorities of enterprise executives for the coming year. DALLAS, December 8, 2023 — 2024 will be the year of doing more with less, according to the results of the Everest Group 2024 Key Issues Study of enterprise executives.

Analytics 130

Analytics Cybersecurity Offshoring Research 130

Everest Group

JULY 8, 2024

DALLAS, July 8, 2024 — Everest Group today released the 2024 editions of the Top GBS Employers and Top Employers for Tech Talent reports. Everest Group’s reports allow enterprises to evaluate their strengths and benchmark themselves against competitors in their respective markets.

Global Business Services 130

Global Business Services Research Analytics Marketing 130

Premier BPO

JUNE 28, 2024

Premier BPO’s analysis of Forrester’s 2024 US CX Index has garnered valuable insights that executives can leverage to transform their brand’s CX and tread the path to sustainable growth. The US Customer Experience Index Rankings, 2024 2. References 1. Best Practices for AI & Self-Service 3. IBM Global AI Adoption Index 4.

Customer Service 246

Customer Service BPO Service Co-Sourcing 246

Premier BPO

FEBRUARY 5, 2024

A nearly unanimous 97% of middle market senior executives noted the lack of qualified workers as a serious problem and over two-thirds anticipate difficulties securing qualified talent this year. Chamber of Commerce, the strategic imperative is investing in technologies like automation, AI, and upskilling.

Outsourcing 130

Outsourcing BPO Co-Sourcing Reduced Overhead 130

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. VCs have benefited from investing in Intelligent Automation due to its value delivery through technological innovation.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

Amzur

APRIL 18, 2024

AI offers powerful solutions to automate complex processes, enhance decision-making with predictive analytics, and streamline IT operations. 7 CIO Challenges In 2024: 1. Machine Learning, a branch of AI technology, can be used to automate the tedious tasks of cleansing and integrating data, ensuring accuracy for reliable analysis.

Cybersecurity 105

Cybersecurity Out-Tasking Automation Research 105

Amzur

SEPTEMBER 10, 2024

Before that, let’s look into the top CIOs and CTOs’ priorities for 2024 – 2025 and dive deep into the AI tool’s list. Top 10 Priorities List Of CIOs and CTOs: 2024 – 2025 When selecting tools for your business, it’s important to remember that choosing mediocre tools will yield mediocre results. We don’t spam!

Robotics Process Automation 104

Robotics Process Automation Cybersecurity Analytics Government 104

IBM Services

NOVEMBER 14, 2023

Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader.

Automation 115

Automation Software Government Research 115

Perficient Digital Transformation

AUGUST 2, 2024

Forrester released its Modern Application Development Services Landscape, Q3 2024 report to help businesses understand the value they can expect from modern application development (MAD) service providers and explore potential partners. However, relying solely on in-house development capabilities is not always feasible for many organizations.

Service 105

Service Manufacturing Healthcare Software 105

Everest Group

MARCH 7, 2025

The unseen cost of intelligence: Generative AIs (gen AIs) growing environmental footprint Gen AI is rewriting the rules of innovation, pushing the boundaries of what machines can create, automate, and enhance. Large-scale AI applications in cloud, chatbots, and automation platforms contribute heavily to energy drain.

Regulations 130

Regulations Co-Sourcing Manufacturing Government 130

Premier BPO

JUNE 7, 2024

There’s a strategic cure for overcoming limited subject expertise and knowledge resource constraints in a dynamic and highly competitive market. Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Automation Anywhere

SEPTEMBER 17, 2020

Automation in particular is becoming ubiquitous and key to speedy digitization. One of the most potent levers of transformation today is intelligent automation (IA). Trend 3: Mainstreaming intelligence for automation The market for automation technologies such as RPA is growing at 20% per year and is likely to reach $5 billion by 2024.

Automation 97

Automation Robotics Process Automation Human Resources Finance 97

Premier BPO

JUNE 28, 2024

According to the research conducted by Cammy Crolic, an associate professor of marketing at the University of Oxford, it’s a double-edged sword. “ Human agents are specially aligned to address more complex issues that help maintain a crucial balance between automation and human touch for improved CX. CX Trends 2024 3.

BPO 242

BPO Co-Sourcing Research Labor Costs 242