Groove Technology

OCTOBER 14, 2024

Software testing outsourcing is the practice of outsourcing software testing services to specialized companies. Important criteria to consider include: the company's reputation and experience, technical capabilities, scope of services provided, quality of customer service, and value for money. Agile, DevOps).

Software 130

Software Outsourcing Service E-Commerce 130

Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Firms are streamlining operations by automating processes, integrating new technologies, and outsourcing non-core activities such as IT management and back-office functions.

Marketing 52

Marketing Service Banking Cybersecurity 52

Groove Technology

NOVEMBER 24, 2023

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. With the increasing demand for remote work and the need for flexible and scalable solutions, more and more businesses are turning to cloud-based services for their IT needs.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. With the increasing demand for remote work and the need for flexible and scalable solutions, more and more businesses are turning to cloud-based services for their IT needs.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. With the increasing demand for remote work and the need for flexible and scalable solutions, more and more businesses are turning to cloud-based services for their IT needs.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

31 West

JUNE 11, 2024

If you offer after-hours customer service , you might have had days when you couldn’t understand which customer query should be prioritized. FreshDesk: Best For Startups and Small-Scale Companies Freshdesk aims to deliver a stellar customer support service. Zendesk’s priority is its customer support service.

Analytics 130

Analytics Automation Customer Support Customer Service 130

Everest Group

SEPTEMBER 18, 2024

Cybersecurity Services PEAK Matrix® Assessment – North America The increasing reliance on digital technologies has driven a significant rise in robust cybersecurity services’ demand in North America. They are also investing in talent development and automation to address the skill gap.

Cybersecurity 52

Cybersecurity Service Research Marketing 52

31 West

APRIL 21, 2024

With both offering so many advanced customer support service tools and a fully integrated ticketing system, picking the one that fits your business needs and budget can be a little overwhelming. Freshdesk has a free forever plan that allows up to 10 customer service agents to use its basic features for free. Let’s get started.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

SEBPO

DECEMBER 21, 2023

BLOG Four Hot Tips for Automation in 2024 December 21, 2023 As we wrap up an exciting year, the SEBPO Team is taking a moment to reflect on the valuable insights gained from participating in an impressive array of conferences, summits, and industry events in 2023. What does this mean for Pharma compliance? During the rise of Web 2.0

Automation 52

Automation Out-Tasking Sales Regulations 52

Everest Group

JULY 16, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Management 111

Management Automation Marketing Service 111

Everest Group

NOVEMBER 4, 2024

Quality Engineering (QE) Services for AI Applications and Systems PEAK Matrix® Assessment Organizations are grappling with ensuring quality and reliability in their AI applications and systems, while keeping pace with rapid technology advances and evolving regulatory requirements. LEARN MORE ABOUT Top Service Providers

Engineering 52

Engineering Service Nearshoring Regulations 52

Everest Group

SEPTEMBER 20, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – EMEA The Customer Experience Management (CXM) market in the EMEA region has been resilient in the face of a difficult macroeconomic environment, driven by the diverse economic landscape and accelerated digital transformation.

Management 52

Management Service Marketing Sourcing 52

Everest Group

APRIL 5, 2024

Intelligent Process Automation (IPA) Solutions Companies aiming to maintain competitiveness and strength recognize the importance of transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices.

Automation 49

Automation BPO Sourcing Finance 49

Everest Group

AUGUST 7, 2024

Life & Annuity (L&A) Insurance IT Services PEAK Matrix® Assessment The Life and Annuity (L&A) insurance industry is rapidly transforming, driven by technology advances and evolving customer expectations. Previously, insurers focused on cloud migration projects, process automation, and reducing data silos.

Insurance 59

Insurance Service Marketing Collaborations 59

Perficient Digital Transformation

OCTOBER 29, 2024

The 2024 InsureTech Connect (ITC) conference was truly exhilarating, with key takeaways impacting the insurance industry. Artificial Intelligence (AI) for Process Automation Not surprisingly, AI permeated many of the presentations and demos across the session. Moreover, AI is not here to replace the human, but rather assist the human.

Insurance 111

Insurance Automation Management Service 111

Everest Group

SEPTEMBER 16, 2024

Retail and CPG Data, Analytics, and AI Services PEAK Matrix® Assessment Data, Analytics, and AI (DAAI) services are transforming Retail and Consumer Packaged Goods (RCPG) enterprises by enhancing operations and improving customer experiences. In this report, we assess 27 providers featured on the RCPG DAAI Services PEAK Matrix®.

Retail 52

Retail Analytics Service Streamline Operations 52

Everest Group

MARCH 18, 2024

Marketing Services Advances in technology such as generative AI and Web3, coupled with changing consumer preferences and dynamic macroeconomic conditions, have transformed the marketing landscape. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 59

Marketing Service Insurance Finance 59

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 69

Retail E-Commerce Service Sourcing 69

Everest Group

AUGUST 26, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment The Customer Experience Management (CXM) market in the Americas experienced moderate growth due to a stable economy, especially in the US. Each profile examines the provider’s service focus, key IP and solutions, domain investments, and case studies.

Co-Sourcing 52

Co-Sourcing Management Service Sourcing 52

Zinnov

MAY 17, 2024

The enterprise landscape is on the cusp of a new era – Intelligent Automation 2.0 Businesses are progressing beyond mere task Automation, forging self-learning systems capable of data analysis, independent decision-making, and execution of entire value chains with minimal human involvement. automating even creative tasks.

Automation 52

Automation Robotics Process Automation Jobbing Software 52

Offshore India Data Entry

MAY 21, 2024

Introduction The Business Process Outsourcing (BPO) industry is on the brink of a major transformation in 2024. This transformation is being driven by the rapid advancements in Artificial Intelligence (AI), with its ability to automate repetative tasks and analyze vast amounts of data, is revolutionizing industries across the globe.

BPO 105

BPO Offshoring Data Entry Business Process Outsourcing 105

The Hackett Group

SEPTEMBER 24, 2024

Are Recognized for Their Cutting-Edge Digital Transformation Achievements Miami, FL – September 24, 2024 – The Hackett Group, Inc. These companies have successfully hyper-automated a wide range of end-to-end business processes through their creative application of intelligent automation, advanced analytics and artificial intelligence (AI).

Robotics Process Automation 69

Robotics Process Automation Automation Sourcing Advisory 69

Amzur

SEPTEMBER 13, 2024

Introduction SuiteWorld 2024, NetSuite’s highly anticipated flagship conference, brought a host of exciting updates, reaffirming the platform’s commitment to innovation and AI-driven solutions. In this article, we’ll dive into the key highlights from SuiteWorld 2024, focusing on the groundbreaking AI innovations introduced at the event.

Analytics 72

Analytics Advisory Streamline Operations Automation 72

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. VCs have benefited from investing in Intelligent Automation due to its value delivery through technological innovation.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

Mercans

SEPTEMBER 18, 2024

ISG Provider Lens™ 2024 We are delighted to announce that Mercans has been recognized as a Leader in Global Managed Payroll Services (Multi-Country) in the ISG Provider Lens™ 2024 report. It consolidates payroll data globally, ensuring consistent and reliable service.

Payroll 52

Payroll Management Service Business Process Outsourcing 52

Amzur

SEPTEMBER 10, 2024

Before that, let’s look into the top CIOs and CTOs’ priorities for 2024 – 2025 and dive deep into the AI tool’s list. Top 10 Priorities List Of CIOs and CTOs: 2024 – 2025 When selecting tools for your business, it’s important to remember that choosing mediocre tools will yield mediocre results. We don’t spam!

Robotics Process Automation 85

Robotics Process Automation Cybersecurity Analytics Government 85

Perficient Digital Transformation

OCTOBER 1, 2024

The adoption of finance AI by finance functions has increased significantly in the past year with 58% using the technology in 2024 – a rise of 21 percentage points from 2023 – according to a survey by Gartner, Inc.” While administrative functions like HR, legal, and procurement were early adopters, finance initially lagged behind.

Finance 52

Finance Automation Analytics Administrative 52

Everest Group

MARCH 11, 2024

Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency.

Service 59

Service Retail Manufacturing Banking 59

Zinnov

APRIL 29, 2024

The next Federal Reserve meeting on April 30th and May 1st, 2024 , is not expected to result in rate cuts. Service Providers who cater to various industries, must adapt their offerings to address the specific challenges and opportunities faced by each sector. in 2024 , with APAC leading the charge and Cybersecurity being a major focus.

Service 52

Service Cybersecurity Banking Manufacturing 52

SEBPO

FEBRUARY 21, 2024

eTail 2024 Total 0 0 0 0 FEBRUARY 27-28, 2024 JW Marriott Desert Springs, Palm Springs, CA eTail 2024 For 25 years, eTail has empowered digital entrepreneurs and transformed eCommerce. He’s ready to discuss the latest in process outsourcing and automation for eCommerce.

Sales 59

Sales Outsourcing Automation Marketing 59

Everest Group

SEPTEMBER 19, 2024

Global In-house Center (GIC) Setup Capabilities in India - Provider PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report As enterprises navigate the market to identify the ideal partner for their GIC setup needs, they encounter options ranging from major global providers to specialized local firms.

Insurance 52

Insurance Automation Marketing Accounting 52

IBM Services

JANUARY 16, 2024

The start of 2024 brings forth many questions as to what we can expect in the year ahead, especially in the financial services industry, where technological advances have skyrocketed and added complexities to an already turbulent landscape.

Service 51

Service Banking Risk Management Risk Management 51

Paysquare

AUGUST 28, 2024

Employee Self-Service Portals Employee self-service portals empower employees to access and manage their payroll-related information independently, enhancing efficiency and reducing administrative overhead. Automation Automation streamlines payroll processes, reducing manual intervention, minimising errors, and enhancing efficiency.

Payroll 52

Payroll Cybersecurity Data Entry Analytics 52

SEBPO

FEBRUARY 21, 2024

Borrell Miami 2024 Total 0 0 0 0 MARCH 10-12, 2024 Miami Marriott Biscayne Bay, Miami, FL Borrell Miami 2024 SEBPO is proud to sponsor Borrell Miami 2024! This show is all about harnessing AI, hyperlocal news, and digital revenue strategies for the local advertising and media industry.

Accounting 52

Accounting Automation Management Service 52

Perficient Digital Transformation

SEPTEMBER 9, 2024

Here are the key takeaways and insights you should know coming into Dreamforce 2024: The Agentic AI Approach: Automation at Scale The crux of Agentforce lies in its ability to deploy multiple autonomous AI agents within an organization. Join Us at Dreamforce!

Automation 52

Automation Customer Service Flexibility Manufacturing 52

Everest Group

JULY 24, 2024

You’ll learn about the analysts leading this effort and how Everest Group is bringing its unique lens on global services to the sustainability discussion to help providers and enterprises alike further their own initiatives related to people, profit, and the environment.

Impact Sourcing 52

Impact Sourcing Pharmaceuticals Research Sourcing 52

Everest Group

APRIL 8, 2024

Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products Intelligent Document Processing (IDP) products continue to play a vital role in enterprises’ automation technology portfolios.

Insurance 78

Insurance Banking Research Finance 78