Everest Group

SEPTEMBER 9, 2024

Firms are streamlining operations by automating processes, integrating new technologies, and outsourcing non-core activities such as IT management and back-office functions. Enterprises leverage AI and Machine Learning (ML) for predictive analytics, automated trading, and personalized financial advice.

Marketing 130

Marketing Service Banking Cybersecurity 130

Everest Group

AUGUST 7, 2024

Previously, insurers focused on cloud migration projects, process automation, and reducing data silos. To accelerate digital transformation, L&A insurers need support to create data-driven workflows, deliver seamless digital experiences, and achieve faster time-to-market.

Insurance 147

Insurance Service Marketing Collaborations 147

Everest Group

MARCH 18, 2024

Additionally, they are exploring flexible and cost-efficient delivery models by expanding delivery to talent-rich regions and using AI and automation for productivity. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 147

Marketing Service Insurance Finance 147

Everest Group

OCTOBER 19, 2024

To stay competitive, providers are upskilling their workforce and automating processes to address the skill gap in cybersecurity. As digital threats evolve, providers must prioritize adaptive security measures and remain flexible to thrive in Europe’s complex regulatory environment.

Cybersecurity 130

Cybersecurity Service Insurance Regulations 130

Everest Group

AUGUST 26, 2024

In response, providers offer diverse digital CX solutions, including automation, analytics, conversational AI, chatbots, self-service options, omnichannel delivery, and cloud-based contact centers. This favorable climate encouraged substantial investments from regional providers.

Co-Sourcing 130

Co-Sourcing Management Service Sourcing 130

Everest Group

SEPTEMBER 18, 2024

They are also investing in talent development and automation to address the skill gap. Cybersecurity Services PEAK Matrix® Assessment 2024 – North America What is in this PEAK Matrix® Report In this research, we assess 30 North American cybersecurity providers, featured on the Cybersecurity Services PEAK Matrix® Assessment 2024.

Cybersecurity 130

Cybersecurity Service Research Marketing 130

Everest Group

JANUARY 18, 2024

DALLAS, January 18, 2024 — If chief information officers (CIOs) have their way in 2024, expect to see more enterprises making adoption of generative artificial intelligence (gen AI) a strategic priority with an aim to move past small pilots to scaled implementations. is a WBENC-certified woman-owned business.

Research 162

Research Government Retail Healthcare 162

Everest Group

SEPTEMBER 20, 2024

Specific growth drivers include increased AI and automation adoption, rising demand for enhanced customer service, substantial investments in digital infrastructure, and a notable surge in demand from the energy and utilities sector amid a global energy crisis.

Management 130

Management Service Marketing Sourcing 130

Everest Group

SEPTEMBER 16, 2024

Data services integrate and manage data from various sources, ensuring accuracy and security, while centralized data warehousing facilitates efficient retrieval and analysis. AI services, including machine learning, natural language processing, and computer vision, further automate and enhance decision-making processes.

Retail 130

Retail Analytics Service Streamline Operations 130

31 West

MAY 4, 2024

To help you choose the best, we’ve rounded up the top CRM solutions dominating the IT world in 2024. Common tools in Sales Cloud include sales forecasting, lead management, and workflow automation. HubSpot Academy is a good source of information for those struggling with the setup part. Zendesk for Service is its key product.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Groove Technology

NOVEMBER 24, 2023

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. This trend is expected to continue in 2024, as more businesses realize the benefits of outsourcing their IT operations to managed service providers.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. This trend is expected to continue in 2024, as more businesses realize the benefits of outsourcing their IT operations to managed service providers.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. This trend is expected to continue in 2024, as more businesses realize the benefits of outsourcing their IT operations to managed service providers.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Everest Group

DECEMBER 8, 2023

The Everest Group 2024 Key Issues Study reveals revenue growth and cost optimization as the top-most business priorities of enterprise executives for the coming year. DALLAS, December 8, 2023 — 2024 will be the year of doing more with less, according to the results of the Everest Group 2024 Key Issues Study of enterprise executives.

Analytics 130

Analytics Cybersecurity Offshoring Research 130

Premier BPO

JUNE 28, 2024

Premier BPO’s analysis of Forrester’s 2024 US CX Index has garnered valuable insights that executives can leverage to transform their brand’s CX and tread the path to sustainable growth. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges. References 1.

Customer Service 246

Customer Service BPO Co-Sourcing Service 246

Premier BPO

FEBRUARY 5, 2024

Chamber of Commerce, the strategic imperative is investing in technologies like automation, AI, and upskilling. It’s not just about delegation; it’s about co-sourcing approach, fostering innovation, and steering towards unparalleled growth. . As highlighted by Curtis Dubay, Chief Economist at the U.S.

Outsourcing 130

Outsourcing BPO Co-Sourcing Reduced Overhead 130

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Furthermore, automating tasks such as appointment reminders and insurance verification minimizes errors and streamlines processes.

Healthcare 246

Healthcare Efficiency BPO Insurance 246

Everest Group

JULY 8, 2024

DALLAS, July 8, 2024 — Everest Group today released the 2024 editions of the Top GBS Employers and Top Employers for Tech Talent reports. I am proud that Global Enterprise Services of dsm-firmenich has received the ‘Top GBS Employer of 2024’ award. Find further details and in-depth content at www.everestgrp.com.

Global Business Services 130

Global Business Services Research Analytics Marketing 130

Premier BPO

FEBRUARY 5, 2024

Chamber of Commerce, the strategic imperative is investing in technologies like automation, AI, and upskilling. It’s not just about delegation; it’s about co-sourcing approach, fostering innovation, and steering towards unparalleled growth. As highlighted by Curtis Dubay, Chief Economist at the U.S. References 1.

Outsourcing 130

Outsourcing BPO Co-Sourcing Reduced Overhead 130

Offshore India Data Entry

MAY 21, 2024

Introduction The Business Process Outsourcing (BPO) industry is on the brink of a major transformation in 2024. This transformation is being driven by the rapid advancements in Artificial Intelligence (AI), with its ability to automate repetative tasks and analyze vast amounts of data, is revolutionizing industries across the globe.

BPO 105

BPO Offshoring Data Entry Business Process Outsourcing 105

Premier BPO

JUNE 28, 2024

This becomes a source of great dissatisfaction for consumers. Human agents are specially aligned to address more complex issues that help maintain a crucial balance between automation and human touch for improved CX. The US Customer Experience Index Rankings, 2024 2. CX Trends 2024 3. References 1. Hate Chatbots?

BPO 242

BPO Co-Sourcing Research Labor Costs 242

Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. We differentiate ourselves through our Premier Sync framework , which offers co-sourcing solutions tailored to your specific challenges.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

AUGUST 14, 2024

Linkedin Live Reimagining the TPA: Making Digital Human August 14, 2024 Catch Everest Group’s Ronak Doshi in this upcoming panel, where fellow industry experts will join him to discuss how to reimagine the third-party administrator (TPA) space and bring in efficiencies, automation, and integration needs within the TPA construct.

Insurance 147

Insurance Administrative Sourcing Efficiency 147

Everest Group

JUNE 27, 2024

It was also planning to cut jobs in the investment banking segment In February 2024, Standard Chartered was reported to have been looking at restructuring plans for its investment banking division 3. For instance, new business divisions may warrant a new sourcing plan. A representative list of such branch closures is mentioned below.

Banking 147

Banking Outsourcing Service Sales 147

IBM Services

FEBRUARY 7, 2024

In 2024, sustainability is taking center stage. And businesses across various sectors are setting rigorous sustainability goals, investing in renewable energy sources and developing innovative solutions to reduce their carbon footprint. Businesses, governments and individuals now see sustainability as a global imperative.

Government 95

Government Software Regulations Sourcing 95

Intelligent Sourcing

FEBRUARY 12, 2024

Over the years, many would have had it believed that business process delivery from locales near and afar would succumb to the advancements in automation and artificial intelligence. Equally, there has been a […] The post Location, Location, Location – 2024 and beyond appeared first on Intelligent Sourcing.

Offshoring 77

Offshoring Sourcing Automation 77

Everest Group

AUGUST 13, 2024

Live Webinar Mitigating Supplier Risks: The Power of Advanced Tools and Technologies August 13, 2024 | 8 a.m. Join this webinar to hear our sourcing experts address these challenges and discuss the latest supplier risk management tools. How can automation and data analytics enhance the effectiveness of supplier risk management?

Risk Management 130

Risk Management Risk Management Strategic Sourcing Sourcing 130

The Hackett Group

SEPTEMBER 24, 2024

Are Recognized for Their Cutting-Edge Digital Transformation Achievements Miami, FL – September 24, 2024 – The Hackett Group, Inc. These companies have successfully hyper-automated a wide range of end-to-end business processes through their creative application of intelligent automation, advanced analytics and artificial intelligence (AI).

Robotics Process Automation 69

Robotics Process Automation Automation Sourcing Advisory 69

Everest Group

NOVEMBER 12, 2024

Live Webinar 2025 CPO Objectives: Facing Challenges, Achieving Business Goals, and Future Aspirations November 12, 2024 | 8:00 a.m. PST | 10:00 a.m. CST | 11:00 a.m. EST | 4:00 p.m. GMT | 9:30 p.m.

Sourcing 130

Sourcing Outsourcing Management Automation 130

The Hackett Group

SEPTEMBER 10, 2024

Potential 63% Improvement in Procurement Operational Efficiency Revealed Miami, FL – September 10, 2024 – The Hackett Group, Inc. Optimizing and aligning CLM with processes like sourcing and risk management is critical to the successful operation of businesses of all sizes.

Software 116

Software Management Advisory Risk Management 116

Everest Group

APRIL 10, 2024

New sourcing deals requiring providers to support multiple areas have continued to increase, driven by healthcare providers’ long-standing challenges of lower revenue collection, higher denials, and suboptimal patient experience.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Groove Technology

SEPTEMBER 26, 2024

open-source projects, tech talks) A strong reputation often correlates with consistently delivering high-quality Java solutions and positive client experiences. Evaluating Project Management Capabilities Effective project management is the backbone of successful Java outsourcing engagements.

Outsourcing 100

Outsourcing Right-Sizing E-Commerce Collaborations 100

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

SEBPO

APRIL 5, 2024

BLOG How To Confidently Implement Automation Solutions April 5, 2024 One of 2024’s hottest topics has been how to harness the combined power of automation and human expertise effectively. While this might be a new question to some, SEBPO has honed this approach for many clients over the last several years.

Automation 52

Automation Outsourcing Sourcing Sales 52

Everest Group

APRIL 16, 2024

in January 2024), eroding the value of the peso and crippling economic activity. As the currency strengthens, local costs (such as salaries, rentals, and other expenses) will increase, prompting a need to reconsider cost structures through automation or outsourcing to remain competitive.

Banking 162

Banking Government Jobbing Risk Management 162

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Furthermore, automating tasks such as appointment reminders and insurance verification minimizes errors and streamlines processes.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

Perficient Digital Transformation

SEPTEMBER 6, 2024

What Makes Salesforce a Leader in B2B E-Commerce: Key Takeaways from the Forrester Wave Q2 2024 Michael Affronti , Executive VP & GM of Commerce Cloud at Salesforce, recently expressed his excitement on LinkedIn about Salesforce being named a Leader in the Forrester Wave: Commerce Solutions for B2B, Q2 2024 report.

E-Commerce 59

E-Commerce Marketing Order Management Flexibility 59