Everest Group

APRIL 5, 2024

Intelligent Process Automation (IPA) Solutions Companies aiming to maintain competitiveness and strength recognize the importance of transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices.

Automation 49

Automation BPO Sourcing Finance 49

The Hackett Group

SEPTEMBER 24, 2024

Are Recognized for Their Cutting-Edge Digital Transformation Achievements Miami, FL – September 24, 2024 – The Hackett Group, Inc. These companies have successfully hyper-automated a wide range of end-to-end business processes through their creative application of intelligent automation, advanced analytics and artificial intelligence (AI).

Robotics Process Automation 69

Robotics Process Automation Automation Sourcing Advisory 69

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 69

Retail E-Commerce Service Sourcing 69

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages.

Robotics Process Automation 52

Robotics Process Automation Automation Efficiency Marketing 52

Everest Group

APRIL 11, 2024

Live webinar AI-driven Sourcing: Discover the Best-in-Class Features in Autonomous Sourcing Tools April 11, 2024 | 9 a.m. IST Sourcing organizations are increasingly trying to make their processes more efficient through digital adoption. What does the autonomous sourcing technology landscape look like? EDT | 3 p.m.

Sourcing 52

Sourcing Outsourcing Automation Efficiency 52

The Hackett Group

SEPTEMBER 10, 2024

Potential 63% Improvement in Procurement Operational Efficiency Revealed Miami, FL – September 10, 2024 – The Hackett Group, Inc. Optimizing and aligning CLM with processes like sourcing and risk management is critical to the successful operation of businesses of all sizes.

Software 116

Software Management Advisory Risk Management 116

Everest Group

MAY 23, 2024

VMSs are developing capabilities to support all contingent talent categories, manage compliance, handle invoicing and payments, provide reporting and analytics, create talent pools, and source providers and candidates.

Management 52

Management Sourcing Analytics Insurance 52

Groove Technology

SEPTEMBER 26, 2024

open-source projects, tech talks) A strong reputation often correlates with consistently delivering high-quality Java solutions and positive client experiences. Evaluating Project Management Capabilities Effective project management is the backbone of successful Java outsourcing engagements.

Outsourcing 100

Outsourcing Right-Sizing E-Commerce Collaborations 100

Everest Group

JUNE 12, 2024

event nexus 2024: The new matrix of global delivery June 12-13, 2024 Everest Group’s Rita N. Soni , Principal Analyst, will speak at NEXUS 2024 in a panel of experts in New Jersey. The Nexus 2024 event will discuss the deeper issues that influence the performance of the Nearshore Americas model.

Nearshoring 52

Nearshoring Impact Sourcing Flexibility Research 52

Everest Group

SEPTEMBER 9, 2024

Firms are streamlining operations by automating processes, integrating new technologies, and outsourcing non-core activities such as IT management and back-office functions. Enterprises leverage AI and Machine Learning (ML) for predictive analytics, automated trading, and personalized financial advice.

Marketing 52

Marketing Service Cybersecurity Banking 52

Everest Group

AUGUST 7, 2024

Previously, insurers focused on cloud migration projects, process automation, and reducing data silos. To accelerate digital transformation, L&A insurers need support to create data-driven workflows, deliver seamless digital experiences, and achieve faster time-to-market.

Insurance 59

Insurance Service Marketing Collaborations 59

Everest Group

NOVEMBER 5, 2024

Providers in semiconductor engineering play a crucial role in addressing these needs by supporting fabless companies, integrated device manufacturers, electronic design automation tool providers, and foundries.

Engineering 52

Engineering Service Nearshoring Manufacturing 52

Everest Group

JULY 24, 2024

This conference from September 30 – October 2 is designed to be a concentrated, high-impact course with hands-on, outcome-rich engagement between you, our experts, and the key ecosystem influencers who can ensure your success.

Impact Sourcing 52

Impact Sourcing Pharmaceuticals Research Sourcing 52

Everest Group

JANUARY 18, 2024

DALLAS, January 18, 2024 — If chief information officers (CIOs) have their way in 2024, expect to see more enterprises making adoption of generative artificial intelligence (gen AI) a strategic priority with an aim to move past small pilots to scaled implementations. is a WBENC-certified woman-owned business.

Research 64

Research Government Retail Healthcare 64

Magellan Solutions

JANUARY 17, 2024

The future of outsourcing in 2024 has been a topic of much concern lately. trillion in 2024. If these problems continue, how will BPO companies maintain their competitive advantage in 2024? The outsourcing industry is projected to expand at a compound annual growth rate (CAGR) of 6.69% to reach US$0.45

BPO 52

BPO Outsourcing Robotics Process Automation Regulations 52

SEBPO

APRIL 5, 2024

BLOG How To Confidently Implement Automation Solutions April 5, 2024 One of 2024’s hottest topics has been how to harness the combined power of automation and human expertise effectively. While this might be a new question to some, SEBPO has honed this approach for many clients over the last several years.

Automation 52

Automation Outsourcing Sourcing Sales 52

Everest Group

MARCH 18, 2024

Additionally, they are exploring flexible and cost-efficient delivery models by expanding delivery to talent-rich regions and using AI and automation for productivity. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 59

Marketing Service Insurance Finance 59

Everest Group

OCTOBER 19, 2024

To stay competitive, providers are upskilling their workforce and automating processes to address the skill gap in cybersecurity. As digital threats evolve, providers must prioritize adaptive security measures and remain flexible to thrive in Europe’s complex regulatory environment.

Cybersecurity 52

Cybersecurity Service Insurance Regulations 52

Perficient Digital Transformation

MARCH 1, 2024

Here are the details of the significant features being introduced by Oracle this month with “ Oracle’s March 2024 EPM Cloud Platform update ” as part of their monthly updates. With this change in behavior, the clone environment process, if any, on the source environment will be terminated when the daily maintenance starts.

Jobbing 52

Jobbing Automation Sourcing Out-Tasking 52

Perficient Digital Transformation

SEPTEMBER 6, 2024

What Makes Salesforce a Leader in B2B E-Commerce: Key Takeaways from the Forrester Wave Q2 2024 Michael Affronti , Executive VP & GM of Commerce Cloud at Salesforce, recently expressed his excitement on LinkedIn about Salesforce being named a Leader in the Forrester Wave: Commerce Solutions for B2B, Q2 2024 report.

E-Commerce 59

E-Commerce Marketing Order Management Flexibility 59

Everest Group

AUGUST 26, 2024

In response, providers offer diverse digital CX solutions, including automation, analytics, conversational AI, chatbots, self-service options, omnichannel delivery, and cloud-based contact centers. This favorable climate encouraged substantial investments from regional providers.

Co-Sourcing 52

Co-Sourcing Management Service Sourcing 52

Groove Technology

AUGUST 15, 2024

Flutter, Google’s open-source UI software development kit, has emerged as a game-changer, enabling developers to create visually appealing, high-performance applications across multiple platforms from a single codebase. What is Flutter App Development?

Outsourcing 100

Outsourcing Flexibility Labor Costs Design 100

Everest Group

SEPTEMBER 18, 2024

They are also investing in talent development and automation to address the skill gap. Cybersecurity Services PEAK Matrix® Assessment 2024 – North America What is in this PEAK Matrix® Report In this research, we assess 30 North American cybersecurity providers, featured on the Cybersecurity Services PEAK Matrix® Assessment 2024.

Cybersecurity 52

Cybersecurity Service Research Marketing 52

NoonDalton

JUNE 5, 2024

In today’s fast-paced business environment, more companies are turning to co-sourcing to meet their operational needs. Co-sourcing, a hybrid model, combines in-house resources with external expertise from outsourcing companies. Co-sourcing allows diversification of service providers.

Co-Sourcing 52

Co-Sourcing Sourcing Data Entry BPO 52

Perficient Digital Transformation

SEPTEMBER 9, 2024

Here are the key takeaways and insights you should know coming into Dreamforce 2024: The Agentic AI Approach: Automation at Scale The crux of Agentforce lies in its ability to deploy multiple autonomous AI agents within an organization. Data Cloud: Fueling AI with High-Quality Data In any AI endeavor, data is the key to success.

Automation 52

Automation Customer Service Flexibility Manufacturing 52

Everest Group

SEPTEMBER 20, 2024

Specific growth drivers include increased AI and automation adoption, rising demand for enhanced customer service, substantial investments in digital infrastructure, and a notable surge in demand from the energy and utilities sector amid a global energy crisis.

Management 52

Management Service Marketing Sourcing 52

Everest Group

SEPTEMBER 16, 2024

Data services integrate and manage data from various sources, ensuring accuracy and security, while centralized data warehousing facilitates efficient retrieval and analysis. AI services, including machine learning, natural language processing, and computer vision, further automate and enhance decision-making processes.

Retail 52

Retail Analytics Service Streamline Operations 52

Mattsen Kumar

AUGUST 27, 2024

As we step into 2024, businesses are increasingly adopting innovative strategies to streamline their ARM processes, improve collection rates, and ensure faster payment cycles. Embracing Automation and AI Automation and AI are revolutionizing the field of account receivable management services. Source 2. billion.

Finance 52

Finance Accounting Management Analytics 52

Groove Technology

SEPTEMBER 26, 2024

Portfolio review: Examine past projects and contributions to open-source repositories to gauge real-world experience. Automated testing tools like Selenium and JUnit are widely used to improve efficiency and consistency in the quality assurance process. Employ multi-factor authentication for critical systems.

Software 100

Software Outsourcing E-Commerce Right-Sizing 100

IBM Services

FEBRUARY 26, 2024

Automated impact analysis In business, every decision contributes to the bottom line. But with automated lineage from MANTA, financial organizations have seen as much as a 40% increase in engineering teams’ productivity after adopting lineage. Download the Gartner® Market Guide for Active Metadata Management 1.

Service 97

Service Regulations Engineering Banking 97

IBM Services

SEPTEMBER 19, 2023

Specifically, generative AI would transform customer care, IT and network optimization and digital labor—all areas in which automation can notably help increase agility and efficiency. CSPs and NEPs usually have huge support centers and IBM has the potential to help transform workflows between all ecosystem players.

Robotics Process Automation 115

Robotics Process Automation Out-Tasking Automation Jobbing 115

Perficient Digital Transformation

SEPTEMBER 6, 2024

What Makes Salesforce a Leader in B2B E-Commerce: Key Takeaways from the Forrester Wave Q2 2024 Michael Affronti , Executive VP & GM of Commerce Cloud at Salesforce, recently expressed his excitement on LinkedIn about Salesforce being named a Leader in the Forrester Wave: Commerce Solutions for B2B, Q2 2024 report.

E-Commerce 52

E-Commerce Marketing Order Management Flexibility 52

Simplr

AUGUST 1, 2022

A human touch is more helpful than an automated bot in certain usages, especially when it comes to nuanced or delicate interactions such as payment disputes. Stat #7: By 2024, Insider Intelligence predicts that global consumer retail spend via chatbots will reach $142 billion-up from $2.8 Source ). The bottom line? Stat #5: 1.4

Sourcing 105

Sourcing Sales Customer Service Retail 105

Premier BPO

FEBRUARY 5, 2024

Chamber of Commerce, the strategic imperative is investing in technologies like automation, AI, and upskilling. It’s not just about delegation; it’s about co-sourcing approach, fostering innovation, and steering towards unparalleled growth. . As highlighted by Curtis Dubay, Chief Economist at the U.S.

Outsourcing 52

Outsourcing BPO Co-Sourcing Reduced Overhead 52

31 West

SEPTEMBER 28, 2024

Source: Customer Thermometer So, what is a CJM? For the map to be accurate and effective, you need to use different sources of information. As sources, you can use CRM systems, Google Analytics data, insights of marketers and sales managers, conclusions of analysts and sales managers, results of focus groups, etc.

Call Center 130

Call Center Customer Service Out-Tasking Sales 130

Everest Group

DECEMBER 8, 2023

The Everest Group 2024 Key Issues Study reveals revenue growth and cost optimization as the top-most business priorities of enterprise executives for the coming year. DALLAS, December 8, 2023 — 2024 will be the year of doing more with less, according to the results of the Everest Group 2024 Key Issues Study of enterprise executives.

Analytics 52

Analytics Cybersecurity Offshoring Research 52

Simplr

OCTOBER 19, 2021

A human touch is more helpful than an automated bot in certain use cases, especially when it comes to nuanced or delicate interactions such as payment disputes. Stat #7: By 2024, Insider Intelligence predicts that global consumer retail spend via chatbots will reach $142 billion—up from $2.8 Source ). The bottom line?

Sourcing 96

Sourcing Sales Retail Customer Service 96