Everest Group

JULY 30, 2024

Live Webinar IT and BPO Outsourcing: Commercial Trend Evolution July 30, 2024 | 9 a.m. IST For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change.

BPO 130

BPO Outsourcing Sales Software 130

Everest Group

NOVEMBER 23, 2023

Live webinar Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC November 23, 2023 | 11 a.m. ACT Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m. Who should attend?

Sourcing 162

Sourcing Outsourcing Strategic Sourcing BPO 162

Premier BPO

JUNE 28, 2024

As per Premier BPO’s insights from the Forrester report , the consumer perception of CX quality is significantly declining, especially regarding effectiveness, ease, and emotional connection. Premier BPO’s belief in transparent communication helps set realistic expectations, foster trust, and reduce frustration.

BPO 242

BPO Co-Sourcing Research Labor Costs 242

Premier BPO

JULY 16, 2024

1 Premier BPO’s relentless pursuit of empowering teams through need-based training programs and its subsequent positive impact on the customer experience and client satisfaction are the measurable results of the training initiatives. Premier BPO is committed to inculcating a culture of learning and development within its employees.

Co-Sourcing 246

Co-Sourcing BPO Sourcing Customer Service 246

Premier BPO

JULY 19, 2024

3 Elevating Customer Experience: Building the Modern Contact Center with Premier BPO Meeting modern CX demands is a challenging feat. Since 2003, Premier BPO has delivered exceptional client value through its award-winning approach , consistently exceeding industry benchmarks with an 85% client CSAT and an NPS score 20% higher than average.

BPO 246

BPO Efficiency Research Customer Service 246

Everest Group

APRIL 8, 2024

Intelligent Document Processing (IDP) Products PEAK Matrix® Assesment 2024 What is in this PEAK Matrix® Report In this report, we examine 26 leading technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations.

Insurance 195

Insurance Banking Research Automation 195

Everest Group

JUNE 18, 2024

live webinar Marketing in 2024: Findings from our CMO Priorities Survey June 18, 2024 | 8 a.m. Join our experts Nishant Jeyanth, Darshita Lohiya, and David Rickard to gain strategic insights into the top marketing priorities for 2024, the trends to bear in mind, and the 12-month likely trajectory for marketing. PT | 10 a.m.

Marketing 130

Marketing BPO Outsourcing Accounting 130

Everest Group

AUGUST 29, 2024

LIVE WEBINAR The Pricing Landscape in APAC: Optimizing IT and BPO Spend in a Shifting Market August 29, 2024 | 11 a.m. ACT In the IT and BPO outsourcing industry, growth rates have declined over the past eight quarters, testing business resilience, challenging providers, and evolving buyer expectations. IST | 1:30 p.m.

BPO 130

BPO Marketing Outsourcing Software 130

Premier BPO

AUGUST 16, 2024

How Tech-Enabled Outsourcing Helps to Overcome Barriers to Gen AI Adoption Since 2003, Premier BPO has delivered exceptional client value, consistently exceeding industry benchmarks with an 85% client CSAT and an NPS score 20% higher than average.

Outsourcing 237

Outsourcing BPO Co-Sourcing Labor Costs 237

Transparent BPO Outsourcing

FEBRUARY 26, 2024

Award continues recognition of Transparent BPO as one of the world’s best outsourcing services providers Transparent BPO, a leading nearshore, and offshore contact center solutions provider is pleased to announce the company’s selection for The 2024 Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®).

Global Outsourcing 98

Global Outsourcing BPO Outsourcing Nearshoring 98

Everest Group

MAY 28, 2024

I hope that you’re off to a good start for 2024! It seems like it was just a couple of weeks ago when many of you joined us for our 2nd annual webinar for AR professionals, where we shared guidance on how to plan for the year ahead. If you missed that event or would like to share it with colleagues, you can find the replay here.

Retail 130

Retail Healthcare Right-Sizing Research 130

Everest Group

MAY 28, 2024

I hope that you’re off to a good start for 2024! It seems like it was just a couple of weeks ago when many of you joined us for our 2nd annual webinar for AR professionals, where we shared guidance on how to plan for the year ahead. If you missed that event or would like to share it with colleagues, you can find the replay here.

Retail 130

Retail Healthcare Right-Sizing Research 130

Everest Group

MARCH 7, 2024

LIVE Webinar Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024 March 7, 2024 | 11:00 AM IST | 1:30 PM SGT | 2:30 PM JST | 3:00 PM ACT Last year, the outsourcing industry faced a noticeable slowdown in demand. What factors will likely determine price movement in 2024, and how can enterprises be prepared?

Outsourcing 130

Outsourcing BPO Cybersecurity Sales 130

Premier BPO

FEBRUARY 5, 2024

Business Process Outsourcing Business Process Outsourcing (BPO) is hiring third-party services to perform business processes, allowing businesses to develop a critical extension of their operations, which helps organizations focus on their core activities.

Outsourcing 130

Outsourcing BPO Co-Sourcing Reduced Overhead 130

Premier BPO

JUNE 7, 2024

To underscore how an external partner well versed in Tech-related expertise can improve operational efficiency, resulting in significant cost savings, improved scalability, and exceptional customer service, we will demonstrate Premier BPO’s collaborative approach and customized solutions to help the client transform their Help Desk Services.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

APRIL 5, 2024

Intelligent Process Automation (IPA) Solutions PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report In this report, we examine 27 IPA solution providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations.

Automation 124

Automation BPO Sourcing Finance 124

Everest Group

SEPTEMBER 30, 2024

Conference Everest Group Engage September 30 – October 2, 2024 | Dallas, Texas The Pragmatic Edge: Designing Your Future Technology, the economy, and workplace cultures are creating a dizzying array of fundamental challenges that keep many of today’s business leaders on their heels in reaction mode.

BPO 245

BPO Sourcing Design Outsourcing 245

Premier BPO

FEBRUARY 5, 2024

Business Process Outsourcing Business Process Outsourcing (BPO) is hiring third-party services to perform business processes, allowing businesses to develop a critical extension of their operations, which helps organizations focus on their core activities. References 1. USA TODAY Labor Report 2. RSM Survey 3.

Outsourcing 130

Outsourcing BPO Co-Sourcing Reduced Overhead 130

Everest Group

JUNE 5, 2024

Life Sciences Regulatory and Medical Affairs Operations PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report In this report, we assess 20 providers featured on the Regulatory and Medical Affairs Operations PEAK Matrix®. Each profile offers a comprehensive picture of the provider’s key strengths and limitations.

Regulations 147

Regulations Marketing Service Efficiency 147

Everest Group

FEBRUARY 13, 2024

Live Webinar Charting the GBS Course for 2024: Accelerating and Sustaining Success February 13, 2024 | 9 A.M. What are GBS leaders’ strategic priorities for 2024? CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M. What questions will the webinar answer for the participants? What capabilities will become crucial as part of evolution?

Global Business Services 130

Global Business Services Shared Services BPO Sourcing 130

Redial

JANUARY 19, 2024

Returning to an operational role, after consulting for almost 4 years, was a huge step towards creating real growth opportunities within an ever-growing BPO sector in South Africa, and a chance to implement some of the great strategies that BPESA has put into place to equip the industry for growth and rapid expansion.

BPO 130

BPO Business Process Outsourcing Management Service 130

Everest Group

MARCH 18, 2024

Marketing Services PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report The report will assist stakeholders (service providers, enterprises, and technology providers) to better understand the current state of the marketing service provider landscape.

Marketing 147

Marketing Service Insurance Finance 147

Everest Group

JULY 23, 2024

Driving Transformation Through Sourcing, Technology, and Operations July 23, 2024 | 8 a.m. Live Webinar What’s Next in Financial Services? PT | 10 a.m. CDT | 11 a.m. EDT | 4 p.m. BST | 8:30 p.m. What is the upcoming research from Everest Group covering technology providers in the BFSI industry? Who should attend?

Sourcing 162

Sourcing Insurance Service BPO 162

Everest Group

JUNE 11, 2024

live webinar Transforming to Thrive: Building Winning Operating Models Amid Disruption Across Industries June 11, 2024 | 9 a.m. IST Generative AI might be the first disruptor to spring to mind in 2024, but there are other seismic trends at play that are affecting industries worldwide. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Insurance 147

Insurance BPO Banking Healthcare 147

Everest Group

JANUARY 11, 2024

In short, my thesis is the euphoria that GBS experienced as the hero of the enterprise is over, and the heady trajectory of more people, more scope, and more change is likely on hold in 2024. In 2024, we will still see stellar blow ups of organizations we thought were bulletproof, as well as new or returning entrants on the GBS bandwagon.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

Everest Group

MAY 2, 2024

live webinar Sourcing Leaders’ Key Priorities: Accelerating Growth Through Global Services May 2, 2024 | 9 a.m. IST As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Sourcing 147

Sourcing Service Strategic Sourcing BPO 147

Go4Customer

SEPTEMBER 24, 2021

With huge amounts of data and consumers to manage, businesses' dependency on BPO companies has increased over the years. s IT and BPO service sector has risen by leaps and bounds since its inception in the mid-1990s, and today it?s billion by 2024, as per the Technavio Report. billion industry. s expected to grow by $83.6

BPO 94

BPO Outsourcing Management Service 94

Everest Group

MAY 23, 2024

Live Webinar Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts May 23, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. How will technology affect T&S services in the next 2-3 years? Who should attend?

BPO 162

BPO Regulations Sales Outsourcing 162

Premier BPO

JUNE 25, 2024

Premier BPO’s analysis of Forrester’s 2024 US CX Index has garnered valuable insights that executives can leverage to transform their brand’s CX and tread the path leading to sustainable growth. Don’t settle for average – experience the difference Premier BPO can make through the AI-led transformation to your CX.

BPO 130

BPO Co-Sourcing Labor Costs Research 130

Everest Group

MAY 9, 2024

LIVE WEBINAR The State of Generative AI in the Retail and CPG Industry May 9, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST In today’s competitive retail and CPG landscape, businesses face pressing challenges, from fluctuating consumer preferences to operational complexities. Who should attend?

Retail 147

Retail BPO Regulations Sourcing 147

Premier BPO

JUNE 18, 2024

Premier BPO understands that Customer Satisfaction achievement is only possible if your outsourcer utilizes a data-driven, analytical, and collaborative approach. Premier BPO’s success is based on implementing the PremierSync framework , which leverages human expertise and technology to meet each client’s requirements.

Co-Sourcing 130

Co-Sourcing BPO Out-Tasking Outsourcing 130

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Partner with Premier BPO and leverage AI-powered tools optimized for your needs to achieve significant revenue growth. References 1.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

Everest Group

NOVEMBER 28, 2023

Join this webinar to hear our GBS expert analysts discuss key insights into the latest GBS developments, emerging themes, challenges and opportunities, and success-driving initiatives for 2024. What are the opportunities for GBS organizations in 2024? What questions will the webinar answer for the participants? What’s driving growth?

Global Business Services 147

Global Business Services Shared Services BPO Sourcing 147

Magellan Solutions

JANUARY 29, 2024

Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. Did you know that the Philippine BPO industry is projected to hit US$37.87 billion in revenue in 2024, a 7% increase from 2023? Stay tuned for more stories of success in the ever-changing BPO industry.

BPO 98

BPO Call Center Business Process Outsourcing Outsourcing 98

Everest Group

FEBRUARY 10, 2025

As the second half of 2024 concluded, mega deals all but disappeared. in 2024 (on a scale of 1 to 7). The market was buzzing with large deals and, occasionally, mega deals, signaling a period of confidence in large-scale outsourcing. However, this momentum has now slowed. in 2021 to 4.8 in 2023, and further to 4.7

Outsourcing 130

Outsourcing Information Technology Marketing Engineering 130

Magellan Solutions

JANUARY 17, 2024

The future of outsourcing in 2024 has been a topic of much concern lately. trillion in 2024. This shows the growing demand for business process outsourcing (BPO) services and their potential to completely transform the way businesses operate. Let’s explore how the BPO industry plans to stay ahead of the game this year!

BPO 52

BPO Outsourcing Robotics Process Automation Regulations 52

Intelligent Sourcing

NOVEMBER 4, 2024

The new (July 2024) UK government just announced their budget plans for the year ahead. Several measures look like they could impact the BPO and CX industries. In this special […] The post CX Files: How Does the UK 2024 Budget Impact BPO and CX? appeared first on Intelligent Sourcing.

BPO 52

BPO Government Sourcing 52