Premier BPO

FEBRUARY 5, 2024

However, often overlooked is another powerful ally in this transformative journey: strategic outsourcing. This technique involves outsourcing non-core business functions, such as payroll, accounting, customer support, IT management, and marketing, to external service providers. Free up your internal team to focus on core competencies.

Outsourcing 52

Outsourcing Co-Sourcing BPO Reduced Overhead 52

Everest Group

MARCH 7, 2024

LIVE Webinar Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024 March 7, 2024 | 11:00 AM IST | 1:30 PM SGT | 2:30 PM JST | 3:00 PM ACT Last year, the outsourcing industry faced a noticeable slowdown in demand. What questions will the webinar answer for the participants? Who should attend?

Outsourcing 52

Outsourcing Cybersecurity BPO Sales 52

Intelligent Sourcing

AUGUST 28, 2024

Ryan Strategic Advisory is pleased to release its latest thought-leadership report, The American Nearshore: 2024. This document was written by Sean Goforth, Research Partner to Ryan Strategic Advisory, and a leading expert on all matters related to BPO in the American nearshore.

Nearshoring 52

Nearshoring Research Advisory BPO 52

Everest Group

AUGUST 29, 2024

LIVE WEBINAR The Pricing Landscape in APAC: Optimizing IT and BPO Spend in a Shifting Market August 29, 2024 | 11 a.m. ACT In the IT and BPO outsourcing industry, growth rates have declined over the past eight quarters, testing business resilience, challenging providers, and evolving buyer expectations. IST | 1:30 p.m.

BPO 52

BPO Marketing Outsourcing Software 52

Redial

JANUARY 19, 2024

Returning to an operational role, after consulting for almost 4 years, was a huge step towards creating real growth opportunities within an ever-growing BPO sector in South Africa, and a chance to implement some of the great strategies that BPESA has put into place to equip the industry for growth and rapid expansion.

BPO 130

BPO Business Process Outsourcing Management Service 130

Premier BPO

FEBRUARY 5, 2024

However, often overlooked is another powerful ally in this transformative journey: strategic outsourcing. This technique involves outsourcing non-core business functions, such as payroll, accounting, customer support, IT management, and marketing, to external service providers. Free up your internal team to focus on core competencies.

Outsourcing 52

Outsourcing Co-Sourcing BPO Reduced Overhead 52

Customer Serv Outsource Smarter

DECEMBER 5, 2023

If the past few years have shown us anything, it’s that change is the only constant in the business process outsourcing (BPO) world. As we bid farewell to 2023 — a year marked by economic fluctuations, workforce scarcity, and increased automation — we can’t help but look forward to what 2024 holds.

BPO 52

BPO Customer Service Business Process Outsourcing Service 52

Everest Group

JUNE 18, 2024

live webinar Marketing in 2024: Findings from our CMO Priorities Survey June 18, 2024 | 8 a.m. Join our experts Nishant Jeyanth, Darshita Lohiya, and David Rickard to gain strategic insights into the top marketing priorities for 2024, the trends to bear in mind, and the 12-month likely trajectory for marketing. PT | 10 a.m.

Marketing 52

Marketing BPO Outsourcing Accounting 52

Magellan Solutions

JANUARY 29, 2024

Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. Did you know that the Philippine BPO industry is projected to hit US$37.87 billion in revenue in 2024, a 7% increase from 2023? Stay tuned for more stories of success in the ever-changing BPO industry.

BPO 98

BPO Call Center Business Process Outsourcing Outsourcing 98

Premier BPO

AUGUST 16, 2024

1 Tech-Enabled Outsourcing: Your Partner in AI Contact Center Transformation Navigating the challenges of Gen AI implementation and adoption of AI solutions is possible through the strategic solution of tech-enabled outsourcing , which can address the complexities of modern contact centers.

Outsourcing 66

Outsourcing BPO Co-Sourcing Labor Costs 66

Everest Group

NOVEMBER 7, 2023

LIVE WEBINAR The Services Pricing Outlook for 2024: Are the Waters Finally Calming? Join this panel discussion to hear Everest Group’s pricing experts discuss the most compelling pricing trends observed this year and hear the outlook for IT and BPO services pricing in 2024. November 7, 2023 | 9 a.m. CST | 10 a.m.

Service 64

Service BPO Outsourcing Management 64

Premier BPO

JUNE 7, 2024

Ignore everything else.” – Peter Thiel “Do what you do best and outsource the rest.” – Stephen Covey Some of the best business minds of our era recognize the strategic importance of focusing on efforts and identifying critical partnerships to access subject matter expertise for non-core elements. Why Outsource in Today’s World?

Outsourcing 74

Outsourcing Co-Sourcing BPO Operational Costs 74

Everest Group

APRIL 5, 2024

Intelligent Process Automation (IPA) Solutions PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report In this report, we examine 27 IPA solution providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations.

Automation 49

Automation BPO Sourcing Finance 49

Mercans

SEPTEMBER 18, 2024

ISG Provider Lens™ 2024 We are delighted to announce that Mercans has been recognized as a Leader in Global Managed Payroll Services (Multi-Country) in the ISG Provider Lens™ 2024 report. This flexibility allows clients to transition between models effortlessly, ensuring no disruption to payroll data.

Payroll 52

Payroll Management Service Business Process Outsourcing 52

Go4Customer

SEPTEMBER 24, 2021

In today's era, outsourcing business processes has become a growing trend. With huge amounts of data and consumers to manage, businesses' dependency on BPO companies has increased over the years. s IT and BPO service sector has risen by leaps and bounds since its inception in the mid-1990s, and today it?s

BPO 94

BPO Outsourcing Management Service 94

Everest Group

OCTOBER 17, 2024

Live Webinar Navigating Cost and Price Dynamics in Volatile Markets October 17, 2024 | 8 a.m. What are the key market trends influencing the shoring and sourcing decisions in 2024? PT | 10 a.m. CDT | 11 a.m. EDT | 4 p.m. BST | 8.30 IST Often, deal conversations are impacted by cost and margin pressures across geographies.

Marketing 52

Marketing BPO Strategic Sourcing Finance 52

Magellan Solutions

MAY 20, 2024

The Philippines’ BPO industry is now considered one of the biggest suppliers of global outsourcing solutions. The noteworthy revenue earned by the BPO industries was more than $32.5 Ranked as a top-of-the-line call center, it has business process outsourcing solutions that are customized for SMEs.

Call Center 52

Call Center BPO Outsourcing E-Commerce 52

Everest Group

MARCH 18, 2024

Marketing Services PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report The report will assist stakeholders (service providers, enterprises, and technology providers) to better understand the current state of the marketing service provider landscape.

Marketing 59

Marketing Service Insurance Finance 59

Everest Group

OCTOBER 18, 2023

Webinar Outsourcing Pricing and Commercial Trends of 2023 October 18, 2023 | 11:00 AM ET Everest Group is excited to be sponsoring an upcoming webcast with The Conference Board. Register Here Key Takeaways: How has pricing for outsourced services evolved in the first half of 2023?

Outsourcing 59

Outsourcing Strategic Sourcing BPO Sourcing 59

Everest Group

JANUARY 30, 2024

Live webinar Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists January 30, 2024 | 9:00 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Who should attend?

Software 52

Software Outsourcing BPO Management 52

Go4Customer

SEPTEMBER 24, 2021

The BPO service industry has experienced remarkable growth during the early times of the pandemic. As per the forecast and analysis made by Technavio, the global BPO market is projected to increase by USD 76.96 billion during 2019-2024, with a CAGR (compound annual growth rate) of 7.39 s BPO industry stands at USD 37.6

BPO 70

BPO Service Outsourcing Marketing 70

Everest Group

APRIL 8, 2024

Intelligent Document Processing (IDP) Products PEAK Matrix® Assesment 2024 What is in this PEAK Matrix® Report In this report, we examine 26 leading technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations.

Insurance 78

Insurance Banking Research Finance 78

SEBPO

MARCH 25, 2024

BLOG Four Tips to Nurture Outsourcing Partnerships March 25, 2024 Outsourcing partnerships amplify your company’s ability to achieve its goals faster by enhancing your teams’ skills and bandwidth. The following tips can help you optimize those outcomes with help from your outsourcing provider.

Outsourcing 52

Outsourcing Out-Tasking Business Process Outsourcing Automation 52

Redial

APRIL 17, 2024

April 17, 2024 / in Business Process Outsourcing / by Deidad Juarez South Africa presents significant opportunities within the global outsourcing landscape. Proficient in English and multiple local languages, put the country in the most attractive destination for BPO services. Why South Africa?

Business Process Outsourcing 130

Business Process Outsourcing Banking Human Resources Outsourcing 130

Everest Group

SEPTEMBER 30, 2024

Conference Everest Group Engage September 30 – October 2, 2024 | Dallas, Texas The Pragmatic Edge: Designing Your Future Technology, the economy, and workplace cultures are creating a dizzying array of fundamental challenges that keep many of today’s business leaders on their heels in reaction mode.

BPO 98

BPO Sourcing Design Outsourcing 98

Everest Group

MAY 2, 2024

live webinar Sourcing Leaders’ Key Priorities: Accelerating Growth Through Global Services May 2, 2024 | 9 a.m. IST As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Sourcing 59

Sourcing Service Strategic Sourcing BPO 59

Everest Group

JULY 23, 2024

Driving Transformation Through Sourcing, Technology, and Operations July 23, 2024 | 8 a.m. Live Webinar What’s Next in Financial Services? PT | 10 a.m. CDT | 11 a.m. EDT | 4 p.m. BST | 8:30 p.m. What is the upcoming research from Everest Group covering technology providers in the BFSI industry? Who should attend?

Sourcing 64

Sourcing Insurance Service BPO 64

Everest Group

JUNE 11, 2024

live webinar Transforming to Thrive: Building Winning Operating Models Amid Disruption Across Industries June 11, 2024 | 9 a.m. IST Generative AI might be the first disruptor to spring to mind in 2024, but there are other seismic trends at play that are affecting industries worldwide. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Insurance 59

Insurance BPO Banking Healthcare 59

Premier BPO

JUNE 18, 2024

companies leverage outsourcing to streamline operations and gain a competitive edge 1. Outsourcing non-core processes allows companies to provide their customers with faster response times and improved problem-solving, increasing the efficiency of their operations by focusing on core competencies. To succeed in this quest, 68% of U.S.

Co-Sourcing 52

Co-Sourcing BPO Out-Tasking Outsourcing 52

NoonDalton

JUNE 22, 2022

The BPO sector has grown significantly during the past 20 years, and for good reason. Businesses can ensure that their team remains focused on the key competencies while outsourcing routine and administrative tasks by using business process outsourcing. How the Business Process Outsourcing Sector is Growing.

Business Process Outsourcing 52

Business Process Outsourcing Outsourcing BPO E-Commerce 52

Everest Group

JANUARY 11, 2024

In short, my thesis is the euphoria that GBS experienced as the hero of the enterprise is over, and the heady trajectory of more people, more scope, and more change is likely on hold in 2024. In 2024, we will still see stellar blow ups of organizations we thought were bulletproof, as well as new or returning entrants on the GBS bandwagon.

Global Business Services 52

Global Business Services Advisory Jobbing Offshoring 52

Raya Contact Center

APRIL 19, 2024

Cairo, Egypt, 17th of April 2024: Raya Customer Experience (RCX), a leading BPO company, is pleased to announce the appointment of Alaa ElKhishen as its new Chief Executive Officer (CEO), effective April 2024. Alaa has continually showcased his proficiency in driving operational efficiency and strategic growth.

BPO 64

BPO Business Process Outsourcing Outsourcing Administrative 64

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. Another judge wrote, “Wow!

Contact Center Outsourcing 59

Contact Center Outsourcing Sales Customer Service Insurance 59

Mercans

DECEMBER 9, 2021

Mercans , a leading KSA payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider, has published KSA payroll outsourcing alert. The second version hopes to provide 340,000 jobs by 2024 and simplifies the compliance rules for businesses. Saudi Arabia – NITAQAT Program 2022.

Payroll 52

Payroll Outsourcing Human Resources BPO 52

Everest Group

OCTOBER 1, 2024

Live Webinar Maximizing Value in Finance Transformations with S/4HANA October 1, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST With the forthcoming SAP support end deadline of December 2027, as well as the increasing promise of AI-driven technologies, enterprises have been moving rapidly from legacy to cloud solutions.

Finance 52

Finance BPO Government Outsourcing 52

SEBPO

AUGUST 26, 2024

Core Values Spotlight Relationship-Centric Approach to Client Partnerships August 26, 2024 “One of the first things that stood out to me about SEBPO was one of our core values: value relationships over quick wins. I fell in love with BPO,” Petra says. “I I have seen that firsthand here. I loved how dynamic and fast-paced it was.

BPO 59

BPO Accounting Nearshoring Outsourcing 59

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. Another judge wrote, “Wow!

Contact Center Outsourcing 52

Contact Center Outsourcing Sales Customer Service Insurance 52