Everest Group

NOVEMBER 7, 2023

LIVE WEBINAR The Services Pricing Outlook for 2024: Are the Waters Finally Calming? Join this panel discussion to hear Everest Group’s pricing experts discuss the most compelling pricing trends observed this year and hear the outlook for IT and BPO services pricing in 2024. November 7, 2023 | 9 a.m. CST | 10 a.m.

Service 162

Service BPO Outsourcing Management 162

Transparent BPO Outsourcing

FEBRUARY 26, 2024

Award continues recognition of Transparent BPO as one of the world’s best outsourcing services providers Transparent BPO, a leading nearshore, and offshore contact center solutions provider is pleased to announce the company’s selection for The 2024 Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®).

Global Outsourcing 98

Global Outsourcing BPO Outsourcing Nearshoring 98

Everest Group

MARCH 7, 2024

LIVE Webinar Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024 March 7, 2024 | 11:00 AM IST | 1:30 PM SGT | 2:30 PM JST | 3:00 PM ACT Last year, the outsourcing industry faced a noticeable slowdown in demand. What questions will the webinar answer for the participants? Who should attend?

Outsourcing 130

Outsourcing BPO Cybersecurity Sales 130

Premier BPO

FEBRUARY 5, 2024

However, often overlooked is another powerful ally in this transformative journey: strategic outsourcing. This technique involves outsourcing non-core business functions, such as payroll, accounting, customer support, IT management, and marketing, to external service providers. Free up your internal team to focus on core competencies.

Outsourcing 130

Outsourcing BPO Co-Sourcing Reduced Overhead 130

Groove Technology

DECEMBER 16, 2024

Finding a reliable software development partner in the Philippines can be challenging, whether you're a business seeking an outsourcing partner or an IT professional researching the market. With over 200 outsourcing companies and diverse marketing information, evaluating and comparing to find the right partner becomes complex.

Software 100

Software E-Commerce Outsourcing Right-Sizing 100

Offshore India Data Entry

MAY 21, 2024

Introduction The Business Process Outsourcing (BPO) industry is on the brink of a major transformation in 2024. The BPO industry is no exception. It’s also reshaping the future of offshore BPO companies, particularly in India, a major player in the global BPO Industry.

BPO 105

BPO Offshoring Data Entry Business Process Outsourcing 105

Everest Group

APRIL 8, 2024

Intelligent Document Processing (IDP) Products PEAK Matrix® Assesment 2024 What is in this PEAK Matrix® Report In this report, we examine 26 leading technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations.

Insurance 195

Insurance Banking Research Automation 195

Everest Group

AUGUST 29, 2024

LIVE WEBINAR The Pricing Landscape in APAC: Optimizing IT and BPO Spend in a Shifting Market August 29, 2024 | 11 a.m. ACT In the IT and BPO outsourcing industry, growth rates have declined over the past eight quarters, testing business resilience, challenging providers, and evolving buyer expectations. IST | 1:30 p.m.

BPO 130

BPO Marketing Outsourcing Software 130

Everest Group

JUNE 18, 2024

live webinar Marketing in 2024: Findings from our CMO Priorities Survey June 18, 2024 | 8 a.m. Join our experts Nishant Jeyanth, Darshita Lohiya, and David Rickard to gain strategic insights into the top marketing priorities for 2024, the trends to bear in mind, and the 12-month likely trajectory for marketing. PT | 10 a.m.

Marketing 130

Marketing BPO Outsourcing Accounting 130

Everest Group

SEPTEMBER 30, 2024

Conference Everest Group Engage September 30 – October 2, 2024 | Dallas, Texas The Pragmatic Edge: Designing Your Future Technology, the economy, and workplace cultures are creating a dizzying array of fundamental challenges that keep many of today’s business leaders on their heels in reaction mode.

BPO 245

BPO Sourcing Design Outsourcing 245

Everest Group

OCTOBER 18, 2023

Webinar Outsourcing Pricing and Commercial Trends of 2023 October 18, 2023 | 11:00 AM ET Everest Group is excited to be sponsoring an upcoming webcast with The Conference Board. Register Here Key Takeaways: How has pricing for outsourced services evolved in the first half of 2023?

Outsourcing 147

Outsourcing Strategic Sourcing BPO Sourcing 147

Everest Group

APRIL 5, 2024

Intelligent Process Automation (IPA) Solutions PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report In this report, we examine 27 IPA solution providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations.

Automation 124

Automation BPO Sourcing Finance 124

Everest Group

FEBRUARY 10, 2025

The market was buzzing with large deals and, occasionally, mega deals, signaling a period of confidence in large-scale outsourcing. As the second half of 2024 concluded, mega deals all but disappeared. in 2024 (on a scale of 1 to 7). This dip has prompted enterprises to rethink their outsourcing strategies.

Outsourcing 130

Outsourcing Information Technology Marketing Engineering 130

Everest Group

MARCH 18, 2024

Marketing Services PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report The report will assist stakeholders (service providers, enterprises, and technology providers) to better understand the current state of the marketing service provider landscape.

Marketing 147

Marketing Service Insurance Finance 147

Groove Technology

MAY 19, 2024

IT outsourcing has become a highly profitable industry in the Philippines, attracting numerous global investors who have recently set up their offshore IT operations in the country. There are many factors contributing to the development of IT outsourcing in the Philippines.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Everest Group

MAY 2, 2024

live webinar Sourcing Leaders’ Key Priorities: Accelerating Growth Through Global Services May 2, 2024 | 9 a.m. IST As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Sourcing 147

Sourcing Service Strategic Sourcing BPO 147

Everest Group

JULY 23, 2024

Driving Transformation Through Sourcing, Technology, and Operations July 23, 2024 | 8 a.m. Live Webinar What’s Next in Financial Services? PT | 10 a.m. CDT | 11 a.m. EDT | 4 p.m. BST | 8:30 p.m. What is the upcoming research from Everest Group covering technology providers in the BFSI industry? Who should attend?

Sourcing 162

Sourcing Insurance Service BPO 162

Everest Group

JANUARY 30, 2024

Live webinar Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists January 30, 2024 | 9:00 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Who should attend?

Software 130

Software Outsourcing BPO Management 130

Everest Group

JUNE 11, 2024

live webinar Transforming to Thrive: Building Winning Operating Models Amid Disruption Across Industries June 11, 2024 | 9 a.m. IST Generative AI might be the first disruptor to spring to mind in 2024, but there are other seismic trends at play that are affecting industries worldwide. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Insurance 147

Insurance BPO Banking Healthcare 147

Redial

JANUARY 19, 2024

Returning to an operational role, after consulting for almost 4 years, was a huge step towards creating real growth opportunities within an ever-growing BPO sector in South Africa, and a chance to implement some of the great strategies that BPESA has put into place to equip the industry for growth and rapid expansion.

BPO 130

BPO Business Process Outsourcing Management Service 130

Everest Group

MAY 23, 2024

Live Webinar Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts May 23, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. How will technology affect T&S services in the next 2-3 years? Who should attend?

BPO 162

BPO Regulations Sales Outsourcing 162

Everest Group

MAY 9, 2024

LIVE WEBINAR The State of Generative AI in the Retail and CPG Industry May 9, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST In today’s competitive retail and CPG landscape, businesses face pressing challenges, from fluctuating consumer preferences to operational complexities. Who should attend?

Retail 147

Retail BPO Regulations Sourcing 147

Premier BPO

JUNE 18, 2024

companies leverage outsourcing to streamline operations and gain a competitive edge 1. Outsourcing non-core processes allows companies to provide their customers with faster response times and improved problem-solving, increasing the efficiency of their operations by focusing on core competencies. To succeed in this quest, 68% of U.S.

Co-Sourcing 130

Co-Sourcing BPO Out-Tasking Outsourcing 130

Everest Group

JANUARY 11, 2024

In short, my thesis is the euphoria that GBS experienced as the hero of the enterprise is over, and the heady trajectory of more people, more scope, and more change is likely on hold in 2024. In 2024, we will still see stellar blow ups of organizations we thought were bulletproof, as well as new or returning entrants on the GBS bandwagon.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

Go4Customer

SEPTEMBER 24, 2021

In today's era, outsourcing business processes has become a growing trend. With huge amounts of data and consumers to manage, businesses' dependency on BPO companies has increased over the years. s IT and BPO service sector has risen by leaps and bounds since its inception in the mid-1990s, and today it?s

BPO 94

BPO Outsourcing Management Service 94

Everest Group

MAY 16, 2024

Leveraging their deep-rooted understanding of global organizations’ financial and operational intricacies, the Big Four possess a unique vantage point that can help them cause a shift in the Finance and Accounting Outsourcing (FAO) market.

Service 162

Service Advisory Finance Accounting 162

Magellan Solutions

JANUARY 17, 2024

The future of outsourcing in 2024 has been a topic of much concern lately. The outsourcing industry is projected to expand at a compound annual growth rate (CAGR) of 6.69% to reach US$0.45 trillion in 2024. If these problems continue, how will BPO companies maintain their competitive advantage in 2024?

BPO 52

BPO Outsourcing Robotics Process Automation Regulations 52

Magellan Solutions

JANUARY 29, 2024

Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. Did you know that the Philippine BPO industry is projected to hit US$37.87 billion in revenue in 2024, a 7% increase from 2023? Stay tuned for more stories of success in the ever-changing BPO industry.

BPO 98

BPO Call Center Business Process Outsourcing Outsourcing 98

Intelligent Sourcing

MARCH 12, 2024

Ryan Strategic Advisory is pleased to release Profiles in Emerging Outsourcer Success: 2024, the latest research identifying the most disruptive up-and-coming customer experience outsourcing providers to watch in 2024.

Outsourcing 59

Outsourcing Advisory BPO Research 59

Everest Group

OCTOBER 1, 2024

Live Webinar Maximizing Value in Finance Transformations with S/4HANA October 1, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST With the forthcoming SAP support end deadline of December 2027, as well as the increasing promise of AI-driven technologies, enterprises have been moving rapidly from legacy to cloud solutions.

Finance 130

Finance BPO Government Outsourcing 130

Everest Group

AUGUST 22, 2024

In this report, we examine the current challenges, shifting outsourcing needs, and enterprise expectations from FAO providers.

Marketing 130

Marketing Outsourcing BPO Service 130

Go4Customer

SEPTEMBER 24, 2021

The BPO service industry has experienced remarkable growth during the early times of the pandemic. As per the forecast and analysis made by Technavio, the global BPO market is projected to increase by USD 76.96 billion during 2019-2024, with a CAGR (compound annual growth rate) of 7.39 s BPO industry stands at USD 37.6

BPO 70

BPO Service Outsourcing Marketing 70

Redial

APRIL 17, 2024

April 17, 2024 / in Business Process Outsourcing / by Deidad Juarez South Africa presents significant opportunities within the global outsourcing landscape. Proficient in English and multiple local languages, put the country in the most attractive destination for BPO services. Why South Africa?

Business Process Outsourcing 130

Business Process Outsourcing Banking Human Resources Outsourcing 130

Premier BPO

NOVEMBER 22, 2024

Outsourcing recall management could be a smart, strategic move for modern businesses, as they can gain access to experts equipped with advanced systems and compliance knowledge. Recall Index report, 2024 has already seen 2,454 recalls in key sectors such as automotive, consumer goods, and healthcare. According to the U.S.

Outsourcing 100

Outsourcing Management Co-Sourcing Regulations 100

Premier BPO

JULY 2, 2021

For this, additional background support will be necessary, which can be provided by outsourced contact centers. Personalization goes a long way to make your customers feel welcome, something innate to both hospitality and BPO services. According to an AHLA report, the hotel industry is unlikely to recover fully till 2024.

E-Commerce 130

E-Commerce BPO Customer Support Outsourcing 130

Customer Serv Outsource Smarter

DECEMBER 5, 2023

If the past few years have shown us anything, it’s that change is the only constant in the business process outsourcing (BPO) world. As we bid farewell to 2023 — a year marked by economic fluctuations, workforce scarcity, and increased automation — we can’t help but look forward to what 2024 holds.

BPO 52

BPO Customer Service Business Process Outsourcing Service 52

Intelligent Sourcing

AUGUST 28, 2024

Ryan Strategic Advisory is pleased to release its latest thought-leadership report, The American Nearshore: 2024. This document was written by Sean Goforth, Research Partner to Ryan Strategic Advisory, and a leading expert on all matters related to BPO in the American nearshore.

Nearshoring 52

Nearshoring Research Advisory BPO 52