Everest Group

MARCH 7, 2025

gigatons of CO emissions annually by 2035. This means AI’s projected emissions could account for roughly 1% to 4% of current global CO emissions, and with gen AI being an integral part of AI ecosystem, we can expect it to have a significant share in these emissions. But today, the numbers are impossible to ignore.

Regulations 130

Regulations Co-Sourcing Manufacturing Government 130

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. The US Health Insurers Customer Experience Index Rankings, 2024 2. Unfortunately, this is not a one-off occurrence. References 1.

Healthcare 246

Healthcare Efficiency BPO Insurance 246

Premier BPO

FEBRUARY 5, 2024

By leveraging strategic outsourcing, you can focus your business on critical core operations talent, while achieving operational excellence by sourcing expert talent across the globe, and confidently navigate the ever-evolving job market. As the business landscape undergoes tectonic shifts, outsourcing emerges as a beacon of strategic wisdom.

Outsourcing 130

Outsourcing BPO Co-Sourcing Reduced Overhead 130

Premier BPO

JUNE 28, 2024

This becomes a source of great dissatisfaction for consumers. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges. The US Customer Experience Index Rankings, 2024 2. CX Trends 2024 3. References 1. Hate Chatbots?

BPO 242

BPO Co-Sourcing Research Labor Costs 242

NoonDalton

JUNE 5, 2024

In today’s fast-paced business environment, more companies are turning to co-sourcing to meet their operational needs. Co-sourcing, a hybrid model, combines in-house resources with external expertise from outsourcing companies. Co-sourcing allows diversification of service providers.

Co-Sourcing 52

Co-Sourcing Sourcing Business Process Outsourcing Data Entry 52

Everest Group

JANUARY 1, 2025

Building on the momentum of the 2024 event, Everest Group Engage 2025 London will dive deeper into The Pragmatic Edge: Global Impact exploring how practical strategies can drive sustainable growth in a complex, interconnected world. Mark your calendars now!

Co-Sourcing 130

Co-Sourcing Sourcing Management Service 130

Premier BPO

AUGUST 16, 2024

We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges. References Gen AI in customer care: Early successes and challenges Where is customer care in 2024?

Outsourcing 237

Outsourcing BPO Co-Sourcing Labor Costs 237

Premier BPO

AUGUST 30, 2024

4 Offshore Co-Sourcing: The Ultimate Team Booster Offshore staff augmentation involves engaging third-party service providers from other countries to support the in-house employees. Common Misconceptions About Offshore Co-Sourcing Numerous businesses and management experts remain unclear about offshore staff augmentation.

Offshoring 130

Offshoring Co-Sourcing Labor Costs Outsourcing 130

IBM Services

APRIL 29, 2024

VeloxCon 2024 , the premier developer conference that is dedicated to the Velox open-source project, brought together industry leaders, engineers, and enthusiasts to explore the latest advancements and collaborative efforts shaping the future of data management.

Management 67

Management Co-Sourcing Engineering Collaborations 67

Premier BPO

JUNE 18, 2024

Adopting this framework helped Premier BPO to be recognized by the Titan Business Awards 2024 with the Gold Award for Achievement in Customer Satisfaction. The 2024 Titan Business Gold Award for Achievement in Customer Satisfaction highlights a commitment to exceeding client expectations and continuous improvement. References 1.

Co-Sourcing 130

Co-Sourcing BPO Out-Tasking Outsourcing 130

Everest Group

NOVEMBER 17, 2023

To discuss your XLA journey or for help within an XLA co-creation workshop, please reach out to udit.singh@everestgrp.com and shivam.jaiswal@everestgrp.com. See our webinar, Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC , for 2024 outsourcing portfolio strategies.

Co-Sourcing 147

Co-Sourcing Collaborations Outsourcing Sourcing 147

Premier BPO

JUNE 25, 2024

Premier BPO’s analysis of Forrester’s 2024 US CX Index has garnered valuable insights that executives can leverage to transform their brand’s CX and tread the path leading to sustainable growth. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

BPO 130

BPO Co-Sourcing Labor Costs Research 130

Premier BPO

NOVEMBER 15, 2024

According to Sedgwick Brand Protection’s 2024 State of the Nation Recall Index, 3,301 recall events occurred across five industries in 2023. Partnering with a strategic co-sourcing partner adept at handling product recalls allows your team to focus on what they do bestdriving growth and leveraging their competitive advantage.

Co-Sourcing 130

Co-Sourcing Outsourcing Regulations Efficiency 130

Everest Group

DECEMBER 5, 2023

These partnerships also offer internships and co-op programs that provide students with hands-on experience and job opportunities upon graduation. This report sheds light on the sourcing, skilling, and organizational structuring strategies tailored to the unique needs of service providers in the sustainability space.

Service 162

Service Co-Sourcing Impact Sourcing Collaborations 162

inDinero

MARCH 6, 2025

Types of SBA Loans In 2024, the SBA supported over 100,000 loans totaling ~$56 billion in capital. Lenders who work with pre-revenue startups will look for the following: Outside incomeDo you have a source of income outside of the startup that covers your personal expenses without drawing from the business?

Finance 59

Finance Co-Sourcing Banking Right-Sizing 59

Premier BPO

NOVEMBER 22, 2024

By working with a strategic co-sourcing partner , companies can mitigate risks, protect their reputation, and maintain operational continuity. Recall Index report, 2024 has already seen 2,454 recalls in key sectors such as automotive, consumer goods, and healthcare. According to the U.S.

Outsourcing 100

Outsourcing Management Co-Sourcing Regulations 100

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. The US Health Insurers Customer Experience Index Rankings, 2024 2. Unfortunately, this is not a one-off occurrence. References 1.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

Everest Group

NOVEMBER 28, 2023

Clyde & Co research highlights that MGAs’ willingness to invest in technology far surpasses their insurer counterparts, with 80% of MGAs investing in technology or InsurTech in the past year, compared to only 55% of carriers. Regardless of MGA type, technology serves as a driving force to propel growth and enable innovation.

Insurance 147

Insurance Service Co-Sourcing Analytics 147

Capgemini

NOVEMBER 18, 2024

Building resilience with AI-powered supplier risk mitigation Laurence Noël Nov 6, 2024 Facebook Linkedin What’s the true value of AI in the automotive supply chain? Capgemini’s Head of Automotive Laurence Noël describes the exciting results of a recent collaboration between Capgemini and supply chain risk management specialist Prewave.

Risk Management 52

Risk Management Risk Management Co-Sourcing Supply Chain Management 52

3Pillar Global

MAY 3, 2024

In Mercer , Aon , and WTW surveys of healthcare benefit leaders showed a typical premium increase in 2023 of ~6 and between 6-8% in 2024, far outpacing inflation. Sources: Mercer, WTW, KFF, AON, Minneapolis Fed On top of that, the business environment has shifted. Healthcare costs are rising dramatically.

Insurance 104

Insurance Healthcare Co-Sourcing Administrative 104

The Scalers

NOVEMBER 30, 2022

Keynote speakers: Emilien Coquard, The Scalers co-founder and CEO, shared his deep industry insights into developing world-class integrated engineering teams. With 2.14M STEM graduates annually, India has the lowest demand-supply gap among top tech locations worldwide and is set to overtake the US by 2024. Emilien Coquard.

Offshoring 94

Offshoring Co-Sourcing Engineering E-Commerce 94

IBM Services

MARCH 4, 2024

In 2024, companies confront significant disruption, requiring them to redefine labor productivity to prevent unrealized revenue, safeguard the software supply chain from attacks, and embed sustainability into operations to maintain competitiveness.

Government 103

Government Co-Sourcing Engineering Risk Management 103

NoonDalton

SEPTEMBER 14, 2022

A global IT outsourcing market analysis predicts that the industry would increase by 98 billion USD by 2024, with a compound annual growth rate (CAGR) of 5%. This Microsoft subsidiary provides Git’s version control and source code management (SCM) functions as well as its own features.

Outsourcing 96

Outsourcing E-Commerce Nearshoring Co-Sourcing 96

Perficient Digital Transformation

JUNE 10, 2024

At the recent Salesforce Connections 2024 event, the focus was all about AI, Data, and CRM, highlighting how these technologies are revolutionizing customer engagement. Data Cloud acts as a central hub, consolidating customer data from Salesforce and external sources.

Co-Sourcing 52

Co-Sourcing Customer Support Accounting Sourcing 52

Capgemini

OCTOBER 28, 2024

How to mitigate the environmental impact of Gen AI Laurent Bromet Oct 28, 2024 Facebook Linkedin Four strategies that will make generative AI technology more energy-efficient and sustainable Generative AI is powering innovation, but it’s also straining our energy grids. miles in an average gasoline-powered car.

Co-Sourcing 52

Co-Sourcing Efficiency Sourcing Government 52

IBM Services

FEBRUARY 8, 2024

Arrhenius also considered the modern sources of emissions of his era—the burning of fossil fuels during the Second Industrial Revolution—and the increases in average temperatures that they could cause. The alarming trends are prompting government and corporate leaders from Washington D.C. Data Blog, World Bank. JSTOR Daily.

Co-Sourcing 100

Co-Sourcing Banking Research Collaborations 100

Capgemini

OCTOBER 30, 2024

The role of data and AI in driving sustainability for banks Satish Weber and Tej Vakta Oct 28, 2024 Facebook Linkedin How cutting-edge tech will shape the future of environmental and social impact in banking In finance, the goal is to go green – now more than ever.

Banking 52

Banking Service Insurance Finance 52

Capgemini

SEPTEMBER 2, 2024

The Open Footprint® Data Model A foundation for sustainability data John Lewsey 16th August 2024 Facebook Twitter Linkedin The Open Footprint Data Model Standard helps organizations build trustworthy, well-structured sustainability data. This was one of the main use cases that the Open Footprint Data Model was built around.

Co-Sourcing 52

Co-Sourcing Out-Tasking Government Engineering 52

Capgemini

FEBRUARY 7, 2024

Integrated supply chain management drives superior business outcomes Jörg Junghanns Feb 7, 2024 Facebook Twitter Linkedin When experts in logistics operations and supply chain planning come together in partnership, they can deliver business outcomes that might otherwise be unattainable.

Supply Chain Management 52

Supply Chain Management Management Co-Sourcing Order Management 52

Capgemini

MARCH 5, 2024

Consumer-Connected Devices and Why They Matter to Platform Companies Gaytri Khandelwal Feb 29, 2024 Facebook Linkedin As a smart devices enthusiast and an early adopter of new technologies, I am fascinated by how far we have come and can’t wait to see how these devices will further transform our lives and work.

Co-Sourcing 52

Co-Sourcing Marketing Engineering Analytics 52

Capgemini

AUGUST 16, 2024

Building Gen AI applications for business growth – actions behind the scenes Capgemini 21 Mar 2024 Facebook Linkedin Over the last few years, we have been witnessing a strong adoption of artificial intelligence and machine learning (AI/ML) across industries with a wide variety of applications.

Co-Sourcing 52

Co-Sourcing Retail Call Center Engineering 52

IBM Services

APRIL 25, 2024

Steps of business process reengineering for CRM include integrating customer data from disparate sources, using advanced analytics for insights, and optimizing service workflows to provide personalized experiences and shorter wait times. Last updated 23 February 2024. Last updated 10 November 2023.

Supply Chain Management 59

Supply Chain Management Finance Human Resources Robotics Process Automation 59

The Scalers

JUNE 16, 2021

As of November 2024, mobile devices account for 62.87% of internet traffic, compared to 35.3% StatCounter (2024) 4. The brand even co-created a limited edition beverage assisted by AI. The NBA has experienced a 52% increase in viewership since partnering with Microsoft. DID YOU KNOW ? from desktops and 1.84% from tablets.

Offshoring 52

Offshoring Inventory Management Analytics Manufacturing 52

Capgemini

FEBRUARY 18, 2025

The role of Data and AI in driving sustainability for banks Satish Weber Oct 29, 2024 Facebook Twitter Linkedin How cutting-edge tech will shape the future of environmental and social impact in banking In finance, the goal is to go green now more than ever.

Service 52

Service Banking Insurance Finance 52

Capgemini

JUNE 26, 2024

In their report, which was published on January 17 th 2024, they stated that ICT incidents can be categorized into three layers: Layer 1: To determine if an incident affects critical services. Layer 2: To determine if the incident is the result of a successful malicious intrusion. Interested to know more?

Cybersecurity 52

Cybersecurity Service Risk Management Risk Management 52

Capgemini

JUNE 24, 2024

Ingber 14 June 2024 Facebook Twitter Linkedin The process of screening natural persons, legal entities, and transactions applies in a variety of AML contexts—with two key ones being sanctions and adverse media screening. BRINGING SANCTIONS AND ADVERSE MEDIA SCREENING INTO THE MODERN ERA Jeffrey F.

Regulations 52

Regulations Advisory Out-Tasking Co-Sourcing 52