Premier BPO

FEBRUARY 5, 2024

By leveraging strategic outsourcing, you can focus your business on critical core operations talent, while achieving operational excellence by sourcing expert talent across the globe, and confidently navigate the ever-evolving job market. As the business landscape undergoes tectonic shifts, outsourcing emerges as a beacon of strategic wisdom.

Outsourcing 52

Outsourcing Co-Sourcing BPO Reduced Overhead 52

Premier BPO

NOVEMBER 15, 2024

According to Sedgwick Brand Protection’s 2024 State of the Nation Recall Index, 3,301 recall events occurred across five industries in 2023. Partnering with a strategic co-sourcing partner adept at handling product recalls allows your team to focus on what they do best—driving growth and leveraging their competitive advantage.

Co-Sourcing 56

Co-Sourcing BPO Outsourcing Regulations 56

Capgemini

OCTOBER 28, 2024

How to mitigate the environmental impact of Gen AI Laurent Bromet Oct 28, 2024 Facebook Linkedin Four strategies that will make generative AI technology more energy-efficient and sustainable Generative AI is powering innovation, but it’s also straining our energy grids. miles in an average gasoline-powered car.

Co-Sourcing 52

Co-Sourcing Efficiency Sourcing Government 52

Premier BPO

JULY 16, 2024

This culture instills the necessary skills and knowledge to excel at their jobs and be a source of learning for their peers. The 2024 Titan Business Silver Award for Management Training highlights a commitment to exceeding client expectations and continuous improvement. CSAT score are real testaments.

Co-Sourcing 76

Co-Sourcing BPO Sourcing Regulations 76

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

BPO 75

BPO Co-Sourcing Streamline Operations Government 75

Perficient Digital Transformation

JUNE 10, 2024

At the recent Salesforce Connections 2024 event, the focus was all about AI, Data, and CRM, highlighting how these technologies are revolutionizing customer engagement. Data Cloud acts as a central hub, consolidating customer data from Salesforce and external sources.

Co-Sourcing 52

Co-Sourcing Customer Support Accounting Sourcing 52

Premier BPO

JUNE 18, 2024

Adopting this framework helped Premier BPO to be recognized by the Titan Business Awards 2024 with the Gold Award for Achievement in Customer Satisfaction. The 2024 Titan Business Gold Award for Achievement in Customer Satisfaction highlights a commitment to exceeding client expectations and continuous improvement. References 1.

Co-Sourcing 52

Co-Sourcing BPO Out-Tasking Outsourcing 52

Premier BPO

JUNE 28, 2024

Premier BPO’s analysis of Forrester’s 2024 US CX Index has garnered valuable insights that executives can leverage to transform their brand’s CX and tread the path to sustainable growth. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

Customer Service 80

Customer Service BPO Co-Sourcing Service 80

Premier BPO

JUNE 7, 2024

The analysis helped create a co-sourcing solution that easily integrated with the client’s system through training and cultural sensitivity workshops to foster a cohesive team environment. We differentiate ourselves through our Premier Sync framework , which offers co-sourcing solutions tailored to your specific challenges.

Outsourcing 72

Outsourcing Co-Sourcing BPO Operational Costs 72

Premier BPO

JUNE 25, 2024

Premier BPO’s analysis of Forrester’s 2024 US CX Index has garnered valuable insights that executives can leverage to transform their brand’s CX and tread the path leading to sustainable growth. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

BPO 52

BPO Co-Sourcing Labor Costs Research 52

Capgemini

OCTOBER 30, 2024

The role of data and AI in driving sustainability for banks Satish Weber and Tej Vakta Oct 28, 2024 Facebook Linkedin How cutting-edge tech will shape the future of environmental and social impact in banking In finance, the goal is to go green – now more than ever.

Banking 52

Banking Service Insurance Finance 52

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. The US Health Insurers Customer Experience Index Rankings, 2024 2. Unfortunately, this is not a one-off occurrence. References 1.

Healthcare 79

Healthcare Efficiency BPO Insurance 79

Everest Group

NOVEMBER 17, 2023

To discuss your XLA journey or for help within an XLA co-creation workshop, please reach out to udit.singh@everestgrp.com and shivam.jaiswal@everestgrp.com. See our webinar, Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC , for 2024 outsourcing portfolio strategies.

Co-Sourcing 59

Co-Sourcing Collaborations Outsourcing Sourcing 59

Premier BPO

JUNE 28, 2024

This becomes a source of great dissatisfaction for consumers. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges. The US Customer Experience Index Rankings, 2024 2. CX Trends 2024 3. References 1. Hate Chatbots?

BPO 70

BPO Co-Sourcing Research Labor Costs 70

3Pillar Global

MAY 3, 2024

In Mercer , Aon , and WTW surveys of healthcare benefit leaders showed a typical premium increase in 2023 of ~6 and between 6-8% in 2024, far outpacing inflation. Sources: Mercer, WTW, KFF, AON, Minneapolis Fed On top of that, the business environment has shifted. Healthcare costs are rising dramatically.

Insurance 104

Insurance Healthcare Co-Sourcing Administrative 104

Premier BPO

AUGUST 16, 2024

We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges. References Gen AI in customer care: Early successes and challenges Where is customer care in 2024?

Outsourcing 65

Outsourcing BPO Co-Sourcing Labor Costs 65

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. The US Health Insurers Customer Experience Index Rankings, 2024 2. Unfortunately, this is not a one-off occurrence. References 1.

Healthcare 52

Healthcare Efficiency BPO Insurance 52

IBM Services

MARCH 4, 2024

In 2024, companies confront significant disruption, requiring them to redefine labor productivity to prevent unrealized revenue, safeguard the software supply chain from attacks, and embed sustainability into operations to maintain competitiveness.

Government 103

Government Co-Sourcing Engineering Risk Management 103

Everest Group

DECEMBER 5, 2023

These partnerships also offer internships and co-op programs that provide students with hands-on experience and job opportunities upon graduation. This report sheds light on the sourcing, skilling, and organizational structuring strategies tailored to the unique needs of service providers in the sustainability space.

Co-Sourcing 64

Co-Sourcing Service Impact Sourcing Collaborations 64

The Scalers

NOVEMBER 30, 2022

Keynote speakers: Emilien Coquard, The Scalers co-founder and CEO, shared his deep industry insights into developing world-class integrated engineering teams. With 2.14M STEM graduates annually, India has the lowest demand-supply gap among top tech locations worldwide and is set to overtake the US by 2024. Emilien Coquard.

Offshoring 92

Offshoring Co-Sourcing Engineering E-Commerce 92

Capgemini

SEPTEMBER 2, 2024

The Open Footprint® Data Model A foundation for sustainability data John Lewsey 16th August 2024 Facebook Twitter Linkedin The Open Footprint Data Model Standard helps organizations build trustworthy, well-structured sustainability data. This was one of the main use cases that the Open Footprint Data Model was built around.

Co-Sourcing 52

Co-Sourcing Out-Tasking Government Analytics 52

Capgemini

OCTOBER 22, 2024

From nature to AI: preventing model collapse with evolutionary diversity Jonathan Aston Oct 17, 2024 Facebook Linkedin Exploring the future of Generative AI training The most well-known form of generative AI is the large language models (LLMs), and here we look to Andrew Ng for his description of how LLMs work.

Co-Sourcing 52

Co-Sourcing Sourcing Automation Efficiency 52

IBM Services

FEBRUARY 8, 2024

Arrhenius also considered the modern sources of emissions of his era—the burning of fossil fuels during the Second Industrial Revolution—and the increases in average temperatures that they could cause. The alarming trends are prompting government and corporate leaders from Washington D.C. Data Blog, World Bank. JSTOR Daily.

Co-Sourcing 100

Co-Sourcing Banking Research Collaborations 100

Everest Group

NOVEMBER 28, 2023

Clyde & Co research highlights that MGAs’ willingness to invest in technology far surpasses their insurer counterparts, with 80% of MGAs investing in technology or InsurTech in the past year, compared to only 55% of carriers. Regardless of MGA type, technology serves as a driving force to propel growth and enable innovation.

Insurance 59

Insurance Service Co-Sourcing Analytics 59

NoonDalton

SEPTEMBER 14, 2022

A global IT outsourcing market analysis predicts that the industry would increase by 98 billion USD by 2024, with a compound annual growth rate (CAGR) of 5%. This Microsoft subsidiary provides Git’s version control and source code management (SCM) functions as well as its own features.

Outsourcing 96

Outsourcing E-Commerce Nearshoring Co-Sourcing 96

Capgemini

AUGUST 16, 2024

Building Gen AI applications for business growth – actions behind the scenes Capgemini 21 Mar 2024 Facebook Linkedin Over the last few years, we have been witnessing a strong adoption of artificial intelligence and machine learning (AI/ML) across industries with a wide variety of applications.

Co-Sourcing 52

Co-Sourcing Retail Call Center Engineering 52

IBM Services

APRIL 25, 2024

Steps of business process reengineering for CRM include integrating customer data from disparate sources, using advanced analytics for insights, and optimizing service workflows to provide personalized experiences and shorter wait times. Last updated 23 February 2024. Last updated 10 November 2023.

Supply Chain Management 59

Supply Chain Management Finance Robotics Process Automation Human Resources 59

IBM Services

FEBRUARY 22, 2024

Empower domain experts to curate and maintain trusted sources of data used to train models. At IBM, our Design for AI group aims to educate employees on the critical role of data in AI (among other fundamentals) and donates frameworks to the open-source community. Provide content grounding for AI models.

Co-Sourcing 98

Co-Sourcing Government Design Accounting 98

Capgemini

FEBRUARY 7, 2024

Integrated supply chain management drives superior business outcomes Jörg Junghanns Feb 7, 2024 Facebook Twitter Linkedin When experts in logistics operations and supply chain planning come together in partnership, they can deliver business outcomes that might otherwise be unattainable.

Supply Chain Management 52

Supply Chain Management Management Co-Sourcing Order Management 52

Capgemini

MARCH 5, 2024

Consumer-Connected Devices and Why They Matter to Platform Companies Gaytri Khandelwal Feb 29, 2024 Facebook Linkedin As a smart devices enthusiast and an early adopter of new technologies, I am fascinated by how far we have come and can’t wait to see how these devices will further transform our lives and work.

Co-Sourcing 52

Co-Sourcing Marketing Analytics Engineering 52

Capgemini

JUNE 26, 2024

In their report, which was published on January 17 th 2024, they stated that ICT incidents can be categorized into three layers: Layer 1: To determine if an incident affects critical services. Layer 2: To determine if the incident is the result of a successful malicious intrusion. Interested to know more?

Cybersecurity 52

Cybersecurity Risk Management Risk Management Service 52

Capgemini

JUNE 24, 2024

Ingber 14 June 2024 Facebook Twitter Linkedin The process of screening natural persons, legal entities, and transactions applies in a variety of AML contexts—with two key ones being sanctions and adverse media screening. BRINGING SANCTIONS AND ADVERSE MEDIA SCREENING INTO THE MODERN ERA Jeffrey F.

Regulations 52

Regulations Advisory Out-Tasking Co-Sourcing 52

Capgemini

MAY 7, 2024

How to accelerate EV battery manufacturing in gigafactories Leonel Leal May 8, 2024 Facebook Linkedin Learn how automotive companies can use technology to build a resilient and sustainable EV battery supply chain through gigafactories. Digital twins enhance co-creation and simultaneous product and process engineering.

Manufacturing 69

Manufacturing Co-Sourcing Engineering Research 69