Everest Group

NOVEMBER 17, 2023

Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. By formally incorporating XLAs into contracts, both enterprises and SPs established well-defined roles and responsibilities, fostering a collaborative partnership with mutual advantages.

Co-Sourcing 59

Co-Sourcing Collaborations Outsourcing Sourcing 59

Premier BPO

JUNE 18, 2024

Premier BPO understands that Customer Satisfaction achievement is only possible if your outsourcer utilizes a data-driven, analytical, and collaborative approach. Adopting this framework helped Premier BPO to be recognized by the Titan Business Awards 2024 with the Gold Award for Achievement in Customer Satisfaction.

Co-Sourcing 52

Co-Sourcing BPO Out-Tasking Outsourcing 52

Everest Group

DECEMBER 5, 2023

These partnerships also offer internships and co-op programs that provide students with hands-on experience and job opportunities upon graduation. The organization can streamline business initiatives by aligning roles, responsibilities, and workflows, enabling seamless collaboration among experts from diverse backgrounds.

Co-Sourcing 64

Co-Sourcing Service Impact Sourcing Collaborations 64

Capgemini

OCTOBER 28, 2024

How to mitigate the environmental impact of Gen AI Laurent Bromet Oct 28, 2024 Facebook Linkedin Four strategies that will make generative AI technology more energy-efficient and sustainable Generative AI is powering innovation, but it’s also straining our energy grids. miles in an average gasoline-powered car.

Co-Sourcing 52

Co-Sourcing Efficiency Sourcing Government 52

Capgemini

OCTOBER 30, 2024

The role of data and AI in driving sustainability for banks Satish Weber and Tej Vakta Oct 28, 2024 Facebook Linkedin How cutting-edge tech will shape the future of environmental and social impact in banking In finance, the goal is to go green – now more than ever.

Banking 52

Banking Service Insurance Finance 52

Everest Group

NOVEMBER 28, 2023

Clyde & Co research highlights that MGAs’ willingness to invest in technology far surpasses their insurer counterparts, with 80% of MGAs investing in technology or InsurTech in the past year, compared to only 55% of carriers. Regardless of MGA type, technology serves as a driving force to propel growth and enable innovation.

Insurance 59

Insurance Service Co-Sourcing Analytics 59

IBM Services

APRIL 25, 2024

Steps of business process reengineering for CRM include integrating customer data from disparate sources, using advanced analytics for insights, and optimizing service workflows to provide personalized experiences and shorter wait times. Last updated 23 February 2024. This can enable significant cost savings and improve profitability.

Supply Chain Management 59

Supply Chain Management Finance Robotics Process Automation Human Resources 59

Capgemini

AUGUST 16, 2024

Building Gen AI applications for business growth – actions behind the scenes Capgemini 21 Mar 2024 Facebook Linkedin Over the last few years, we have been witnessing a strong adoption of artificial intelligence and machine learning (AI/ML) across industries with a wide variety of applications.

Co-Sourcing 52

Co-Sourcing Retail Call Center Engineering 52

IBM Services

FEBRUARY 22, 2024

IBM’s Scaled Data Science Method , an extension of CRISP-DM, offers governance across the AI model lifecycle informed by collaborative input from data scientists, industrial-organizational psychologists, designers, communication specialists and others. Make this metadata easily findable by people (ultimately at the source of output).

Co-Sourcing 98

Co-Sourcing Government Design Accounting 98

Vilmate

NOVEMBER 28, 2024

The world’s largest IT event, Web Summit 2024, recently concluded. If you haven’t yet caught up on the key highlights from Web Summit 2024, now is the perfect moment. They emphasized the importance of collaboration between specialists to make the most of this technology.

Co-Sourcing 52

Co-Sourcing Nearshoring Out-Tasking Healthcare 52

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

BPO 74

BPO Co-Sourcing Streamline Operations Government 74

Capgemini

NOVEMBER 18, 2024

Building resilience with AI-powered supplier risk mitigation Laurence Noël Nov 6, 2024 Facebook Linkedin What’s the true value of AI in the automotive supply chain? Capgemini’s Head of Automotive Laurence Noël describes the exciting results of a recent collaboration between Capgemini and supply chain risk management specialist Prewave.

Risk Management 52

Risk Management Co-Sourcing Risk Management Supply Chain Management 52

Capgemini

FEBRUARY 7, 2024

Integrated supply chain management drives superior business outcomes Jörg Junghanns Feb 7, 2024 Facebook Twitter Linkedin When experts in logistics operations and supply chain planning come together in partnership, they can deliver business outcomes that might otherwise be unattainable.

Supply Chain Management 52

Supply Chain Management Management Co-Sourcing Order Management 52

Capgemini

NOVEMBER 18, 2024

Activating Gen AI at scale to transform financial services: Insights and best practices from Capgemini Ashvin Parmar 06 November 2024 Facebook Twitter Linkedin Generative AI (Gen AI) is transforming nearly every industry, and financial services is no exception. Additionally, establishing clear data governance frameworks is crucial.

Service 52

Service Co-Sourcing Insurance Government 52

Capgemini

JUNE 26, 2024

They offer guidance, threat intelligence sharing, forensic investigation assistance, and facilitate collaboration with other entities and government agencies to strengthen overall cyber resilience. Collaborating with experts, engaging in sector dialogues, and monitoring emerging threats are crucial. Interested to know more?

Cybersecurity 52

Cybersecurity Service Risk Management Risk Management 52

Capgemini

JUNE 24, 2024

Ingber 14 June 2024 Facebook Twitter Linkedin The process of screening natural persons, legal entities, and transactions applies in a variety of AML contexts—with two key ones being sanctions and adverse media screening. BRINGING SANCTIONS AND ADVERSE MEDIA SCREENING INTO THE MODERN ERA Jeffrey F.

Regulations 52

Regulations Advisory Out-Tasking Co-Sourcing 52