Premier BPO

JUNE 28, 2024

Premier BPO’s analysis of Forrester’s 2024 US CX Index has garnered valuable insights that executives can leverage to transform their brand’s CX and tread the path to sustainable growth. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

Customer Service 79

Customer Service BPO Co-Sourcing Service 79

Premier BPO

JUNE 7, 2024

With experienced external partners, your business can unlock best practices that streamline your processes for improved efficiency, scalability, and exceptional customer service. The Solution Premier BPO thoroughly analyzed the client’s needs and existing workflows to identify opportunities to streamline processes and improve efficiency.

Outsourcing 71

Outsourcing Co-Sourcing BPO Operational Costs 71

Capgemini

OCTOBER 28, 2024

How to mitigate the environmental impact of Gen AI Laurent Bromet Oct 28, 2024 Facebook Linkedin Four strategies that will make generative AI technology more energy-efficient and sustainable Generative AI is powering innovation, but it’s also straining our energy grids. miles in an average gasoline-powered car.

Co-Sourcing 52

Co-Sourcing Efficiency Sourcing Government 52

Premier BPO

JUNE 28, 2024

2 However, the disconnect between the efficiencies companies feel the chatbots can deliver and how consumers view the chatbot experience is at an all-time high. This becomes a source of great dissatisfaction for consumers. The US Customer Experience Index Rankings, 2024 2. CX Trends 2024 3. References 1. Hate Chatbots?

BPO 69

BPO Co-Sourcing Research Labor Costs 69

Premier BPO

JUNE 18, 2024

Outsourcing non-core processes allows companies to provide their customers with faster response times and improved problem-solving, increasing the efficiency of their operations by focusing on core competencies. The Premier BPO team revamped workflows, upskilled agents, and leveraged technology to improve efficiency and first-call resolution.

Co-Sourcing 52

Co-Sourcing BPO Out-Tasking Outsourcing 52

IBM Services

FEBRUARY 8, 2024

Arrhenius also considered the modern sources of emissions of his era—the burning of fossil fuels during the Second Industrial Revolution—and the increases in average temperatures that they could cause. The alarming trends are prompting government and corporate leaders from Washington D.C. Data Blog, World Bank. JSTOR Daily.

Co-Sourcing 100

Co-Sourcing Banking Research Collaborations 100

Perficient Digital Transformation

JUNE 10, 2024

At the recent Salesforce Connections 2024 event, the focus was all about AI, Data, and CRM, highlighting how these technologies are revolutionizing customer engagement. Data Cloud acts as a central hub, consolidating customer data from Salesforce and external sources. CRMs built with AI and data are reimagining customer engagement.

Co-Sourcing 52

Co-Sourcing Customer Support Accounting Sourcing 52

Premier BPO

AUGUST 16, 2024

The Modern Contact Center: A Complex Landscape Modern contact centers have evolved into strategic business functions that face pressures like increasing call volumes, persistent talent shortages, and the need to optimize service quality and cost efficiency.

Outsourcing 64

Outsourcing BPO Co-Sourcing Labor Costs 64

Premier BPO

JUNE 25, 2024

Premier BPO’s analysis of Forrester’s 2024 US CX Index has garnered valuable insights that executives can leverage to transform their brand’s CX and tread the path leading to sustainable growth. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

BPO 52

BPO Co-Sourcing Labor Costs Research 52

Everest Group

NOVEMBER 28, 2023

Increasing demand for specialized products, the need to underwrite newer business lines, and a push for efficiency are driving insurers to build relationships with MGAs – all suggesting the upcoming years could be a golden era for MGAs. Simultaneously, they are seeking to enhance operational efficiencies and carve out a larger market share.

Insurance 59

Insurance Service Co-Sourcing Analytics 59

IBM Services

APRIL 25, 2024

Business process reengineering (BPR) is the radical redesign of core business processes to achieve dramatic improvements in performance, efficiency and effectiveness. This can lead to can significant improvements in efficiency, accuracy and scalability and enable the organization to operate more effectively.

Supply Chain Management 59

Supply Chain Management Finance Robotics Process Automation Human Resources 59

Capgemini

SEPTEMBER 2, 2024

The Open Footprint® Data Model A foundation for sustainability data John Lewsey 16th August 2024 Facebook Twitter Linkedin The Open Footprint Data Model Standard helps organizations build trustworthy, well-structured sustainability data. To solve it, we need bold innovation, as well as new skills in learning how to live more efficiently.

Co-Sourcing 52

Co-Sourcing Out-Tasking Government Analytics 52

Capgemini

AUGUST 16, 2024

Building Gen AI applications for business growth – actions behind the scenes Capgemini 21 Mar 2024 Facebook Linkedin Over the last few years, we have been witnessing a strong adoption of artificial intelligence and machine learning (AI/ML) across industries with a wide variety of applications.

Co-Sourcing 52

Co-Sourcing Retail Call Center Engineering 52

Capgemini

OCTOBER 22, 2024

From nature to AI: preventing model collapse with evolutionary diversity Jonathan Aston Oct 17, 2024 Facebook Linkedin Exploring the future of Generative AI training The most well-known form of generative AI is the large language models (LLMs), and here we look to Andrew Ng for his description of how LLMs work.

Co-Sourcing 52

Co-Sourcing Sourcing Automation Efficiency 52

IBM Services

FEBRUARY 22, 2024

AI literacy is a must-have for security It’s important that personnel know how to deploy AI to improve organizational efficiencies. Empower domain experts to curate and maintain trusted sources of data used to train models. Make this metadata easily findable by people (ultimately at the source of output).

Co-Sourcing 98

Co-Sourcing Government Design Accounting 98

Premier BPO

NOVEMBER 15, 2024

According to Sedgwick Brand Protection’s 2024 State of the Nation Recall Index, 3,301 recall events occurred across five industries in 2023. Partnering with a strategic co-sourcing partner adept at handling product recalls allows your team to focus on what they do best—driving growth and leveraging their competitive advantage.

Co-Sourcing 75

Co-Sourcing BPO Outsourcing Regulations 75

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

BPO 74

BPO Co-Sourcing Streamline Operations Government 74

Premier BPO

NOVEMBER 22, 2024

By working with a strategic co-sourcing partner , companies can mitigate risks, protect their reputation, and maintain operational continuity. Recall Index report, 2024 has already seen 2,454 recalls in key sectors such as automotive, consumer goods, and healthcare. According to the U.S.

Outsourcing 40

Outsourcing Management Co-Sourcing BPO 40

Capgemini

NOVEMBER 18, 2024

Building resilience with AI-powered supplier risk mitigation Laurence Noël Nov 6, 2024 Facebook Linkedin What’s the true value of AI in the automotive supply chain? Capgemini’s Head of Automotive Laurence Noël describes the exciting results of a recent collaboration between Capgemini and supply chain risk management specialist Prewave.

Risk Management 52

Risk Management Risk Management Co-Sourcing Supply Chain Management 52

Capgemini

FEBRUARY 7, 2024

Integrated supply chain management drives superior business outcomes Jörg Junghanns Feb 7, 2024 Facebook Twitter Linkedin When experts in logistics operations and supply chain planning come together in partnership, they can deliver business outcomes that might otherwise be unattainable.

Supply Chain Management 52

Supply Chain Management Management Co-Sourcing Order Management 52

Capgemini

NOVEMBER 18, 2024

Activating Gen AI at scale to transform financial services: Insights and best practices from Capgemini Ashvin Parmar 06 November 2024 Facebook Twitter Linkedin Generative AI (Gen AI) is transforming nearly every industry, and financial services is no exception. Additionally, establishing clear data governance frameworks is crucial.

Service 52

Service Co-Sourcing Insurance Government 52

Capgemini

JUNE 24, 2024

Ingber 14 June 2024 Facebook Twitter Linkedin The process of screening natural persons, legal entities, and transactions applies in a variety of AML contexts—with two key ones being sanctions and adverse media screening. BRINGING SANCTIONS AND ADVERSE MEDIA SCREENING INTO THE MODERN ERA Jeffrey F.

Regulations 52

Regulations Advisory Out-Tasking Co-Sourcing 52

Capgemini

MAY 7, 2024

How to accelerate EV battery manufacturing in gigafactories Leonel Leal May 8, 2024 Facebook Linkedin Learn how automotive companies can use technology to build a resilient and sustainable EV battery supply chain through gigafactories. Digital twins enhance co-creation and simultaneous product and process engineering.

Manufacturing 69

Manufacturing Co-Sourcing Engineering Research 69