Premier BPO

FEBRUARY 5, 2024

employment report [1] was surprising to many experts: robust hiring continued in many sectors, especially with strength in healthcare and professional services. A recent report [2] from the professional services consulting firm RSM U.S. The January U.S. underscores a profound shift in workforce dynamics. References 1. RSM Survey 3.

Outsourcing 52

Outsourcing Co-Sourcing BPO Reduced Overhead 52

Premier BPO

JUNE 28, 2024

Premier BPO’s analysis of Forrester’s 2024 US CX Index has garnered valuable insights that executives can leverage to transform their brand’s CX and tread the path to sustainable growth. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

Customer Service 80

Customer Service BPO Co-Sourcing Service 80

Premier BPO

NOVEMBER 15, 2024

According to Sedgwick Brand Protection’s 2024 State of the Nation Recall Index, 3,301 recall events occurred across five industries in 2023. Partnering with a strategic co-sourcing partner adept at handling product recalls allows your team to focus on what they do best—driving growth and leveraging their competitive advantage.

Co-Sourcing 56

Co-Sourcing BPO Outsourcing Regulations 56

Premier BPO

JULY 16, 2024

This culture instills the necessary skills and knowledge to excel at their jobs and be a source of learning for their peers. Missing this deadline could lead to a shutdown of critical services, impacting revenue and potentially jeopardizing their business. Awards are a great validation, but client success and an overall 85.3%

Co-Sourcing 76

Co-Sourcing BPO Sourcing Regulations 76

Everest Group

DECEMBER 5, 2023

Read on to learn about the skill requirements needed in the sustainability service market and how to bridge the talent gap. This shift in mindset has fueled the growth of the sustainability services market as organizations increasingly recognize the need to adopt eco-friendly practices.

Co-Sourcing 64

Co-Sourcing Service Impact Sourcing Collaborations 64

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

BPO 75

BPO Co-Sourcing Streamline Operations Government 75

Perficient Digital Transformation

JUNE 10, 2024

At the recent Salesforce Connections 2024 event, the focus was all about AI, Data, and CRM, highlighting how these technologies are revolutionizing customer engagement. Data Cloud acts as a central hub, consolidating customer data from Salesforce and external sources.

Co-Sourcing 52

Co-Sourcing Customer Support Accounting Sourcing 52

Premier BPO

JUNE 18, 2024

So, to fulfill these considerations, companies need to deliver Customer Satisfaction through Customer service excellence. Adopting this framework helped Premier BPO to be recognized by the Titan Business Awards 2024 with the Gold Award for Achievement in Customer Satisfaction. CSAT score are the tangible testaments. References 1.

Co-Sourcing 52

Co-Sourcing BPO Out-Tasking Outsourcing 52

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.

Outsourcing 72

Outsourcing Co-Sourcing BPO Operational Costs 72

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Accessibility and Self-Service for a More Patient-Centric Experience Patients want to be in control throughout their patient journey.

Healthcare 79

Healthcare Efficiency BPO Insurance 79

Everest Group

NOVEMBER 28, 2023

Clyde & Co research highlights that MGAs’ willingness to invest in technology far surpasses their insurer counterparts, with 80% of MGAs investing in technology or InsurTech in the past year, compared to only 55% of carriers. Regardless of MGA type, technology serves as a driving force to propel growth and enable innovation.

Insurance 59

Insurance Service Co-Sourcing Analytics 59

Everest Group

NOVEMBER 17, 2023

Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. While once a potent force, the XLA has lost its power as enterprises have transitioned to a penalty-only model, essentially reducing it to a standard service level agreement (SLA).

Co-Sourcing 59

Co-Sourcing Collaborations Outsourcing Sourcing 59

3Pillar Global

MAY 3, 2024

In Mercer , Aon , and WTW surveys of healthcare benefit leaders showed a typical premium increase in 2023 of ~6 and between 6-8% in 2024, far outpacing inflation. Sources: Mercer, WTW, KFF, AON, Minneapolis Fed On top of that, the business environment has shifted. Healthcare costs are rising dramatically.

Insurance 104

Insurance Healthcare Co-Sourcing Administrative 104

Premier BPO

JUNE 28, 2024

Whether due to customer word choice variations, use of slang terminology, or various other complexities, most current chatbots cannot deliver the type of precise and relevant information to increase customer satisfaction and trust in the self-service tool. This becomes a source of great dissatisfaction for consumers. CX Trends 2024 3.

BPO 70

BPO Co-Sourcing Research Labor Costs 70

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. Accessibility and Self-Service for a More Patient-Centric Experience Patients want to be in control throughout their patient journey.

Healthcare 52

Healthcare Efficiency BPO Insurance 52

Premier BPO

AUGUST 16, 2024

The Modern Contact Center: A Complex Landscape Modern contact centers have evolved into strategic business functions that face pressures like increasing call volumes, persistent talent shortages, and the need to optimize service quality and cost efficiency.

Outsourcing 65

Outsourcing BPO Co-Sourcing Labor Costs 65

IBM Services

MARCH 4, 2024

In 2024, companies confront significant disruption, requiring them to redefine labor productivity to prevent unrealized revenue, safeguard the software supply chain from attacks, and embed sustainability into operations to maintain competitiveness.

Government 103

Government Co-Sourcing Engineering Risk Management 103

The Scalers

NOVEMBER 30, 2022

A slow roll-out of new products and services can negatively affect a company’s bottom line, but keeping up with consumer demands is challenging. Some, unfortunately, had this experience with offshore development service providers. Co-founder and CEO of The Scalers. It requires constant innovation. Emilien Coquard.

Offshoring 92

Offshoring Co-Sourcing Engineering E-Commerce 92

NoonDalton

SEPTEMBER 14, 2022

A global IT outsourcing market analysis predicts that the industry would increase by 98 billion USD by 2024, with a compound annual growth rate (CAGR) of 5%. Curiosity Stream is a global independent media firm and video-on-demand streaming service that experimented with outsourcing in 2019. CuriosityStream.

Outsourcing 96

Outsourcing E-Commerce Nearshoring Co-Sourcing 96

Capgemini

AUGUST 16, 2024

Building Gen AI applications for business growth – actions behind the scenes Capgemini 21 Mar 2024 Facebook Linkedin Over the last few years, we have been witnessing a strong adoption of artificial intelligence and machine learning (AI/ML) across industries with a wide variety of applications.

Co-Sourcing 52

Co-Sourcing Retail Call Center Engineering 52

IBM Services

APRIL 25, 2024

Steps of business process reengineering for CRM include integrating customer data from disparate sources, using advanced analytics for insights, and optimizing service workflows to provide personalized experiences and shorter wait times. BPR initiatives generally boost key performance indicators (KPIs). The result?

Supply Chain Management 59

Supply Chain Management Finance Robotics Process Automation Human Resources 59

IBM Services

FEBRUARY 22, 2024

Measuring fairness and making equity standards actionable by providing functional and non-functional requirements for varying levels of service. Empower domain experts to curate and maintain trusted sources of data used to train models. Make this metadata easily findable by people (ultimately at the source of output).

Co-Sourcing 98

Co-Sourcing Government Design Accounting 98

Capgemini

JUNE 26, 2024

Secure your digital supply chain by maintaining visibility into your third-party risks and dependencies In today’s interconnected business environment, the reliance on ICT third-party service providers (ICT TPP) exposes organizations to significant cybersecurity risks.

Cybersecurity 52

Cybersecurity Risk Management Risk Management Service 52

Capgemini

FEBRUARY 7, 2024

Integrated supply chain management drives superior business outcomes Jörg Junghanns Feb 7, 2024 Facebook Twitter Linkedin When experts in logistics operations and supply chain planning come together in partnership, they can deliver business outcomes that might otherwise be unattainable. First Name * First Name is not valid.

Supply Chain Management 52

Supply Chain Management Management Co-Sourcing Order Management 52

Capgemini

MARCH 5, 2024

Consumer-Connected Devices and Why They Matter to Platform Companies Gaytri Khandelwal Feb 29, 2024 Facebook Linkedin As a smart devices enthusiast and an early adopter of new technologies, I am fascinated by how far we have come and can’t wait to see how these devices will further transform our lives and work. We will get back to you.

Co-Sourcing 52

Co-Sourcing Marketing Analytics Engineering 52

Capgemini

JUNE 24, 2024

Ingber 14 June 2024 Facebook Twitter Linkedin The process of screening natural persons, legal entities, and transactions applies in a variety of AML contexts—with two key ones being sanctions and adverse media screening. BRINGING SANCTIONS AND ADVERSE MEDIA SCREENING INTO THE MODERN ERA Jeffrey F.

Regulations 52

Regulations Advisory Out-Tasking Co-Sourcing 52

Capgemini

MAY 7, 2024

How to accelerate EV battery manufacturing in gigafactories Leonel Leal May 8, 2024 Facebook Linkedin Learn how automotive companies can use technology to build a resilient and sustainable EV battery supply chain through gigafactories. Digital twins enhance co-creation and simultaneous product and process engineering.

Manufacturing 69

Manufacturing Co-Sourcing Engineering Research 69