Everest Group

APRIL 23, 2024

Insurance Intermediaries Services Amid evolving market dynamics, the insurance intermediary sector is transforming significantly. There is a noticeable shift toward prioritizing digitization and adopting advanced technologies to drive change, especially amid the challenging economic landscape and ongoing market consolidation.

Insurance 162

Insurance Service BPO Finance 162

Everest Group

AUGUST 7, 2024

As insurers face challenges with legacy systems, regulatory changes, and market dynamics, IT service providers become crucial allies in navigating associated complexities. In response, IT service providers are developing in-house solutions and collaborating with technology providers and InsurTechs worldwide.

Insurance 147

Insurance Service Marketing Collaborations 147

Everest Group

SEPTEMBER 18, 2024

In-Person event CLINTON GLOBAL INITIATIVE | 2024 September 23-24, 2024 Everest Group’s Rita N. Soni , Principal Analyst for Impact Sourcing and Sustainability, will be in attendance at the Clinton Global Initiative 2024 meeting on September 23-24, held in New York City. This year, the focus is  what’s working.

Impact Sourcing 130

Impact Sourcing Sourcing Government Research 130

Everest Group

AUGUST 16, 2024

Digital Interaction Intelligence Products PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report In this report, we examine 19 DII technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. LEARN MORE ABOUT Top Service Providers

Healthcare 130

Healthcare Marketing Collaborations Efficiency 130

The Global Small Business Blog

AUGUST 6, 2024

©2024 Women Entrepreneurs Grow Global®. The global bubble tea market is expected to grow at a compound annual rate of nearly 9% through 2030. With over two decades of experience in global business development, her work reflects a deep commitment to creating inclusive spaces where diverse perspectives can thrive and collaborate.

Manufacturing 259

Manufacturing Banking Collaborations Business Development 259

Everest Group

SEPTEMBER 17, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – APAC In 2023, the APAC region’s Customer Experience Management (CXM) market witnessed moderate growth, fueled by the adoption of omnichannel solutions, generative AI, and cloud services and the evolving social media landscape.

Management 130

Management E-Commerce Service Reduced Costs 130

Everest Group

APRIL 11, 2024

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. 2024 has ushered in an exciting new chapter of transformation. Discover five key trends that will impact the CXM industry going forward by reading on, or get in touch.

Outsourcing 147

Outsourcing Nearshoring Offshoring Customer Service 147

Everest Group

JANUARY 18, 2024

DALLAS, January 18, 2024 — If chief information officers (CIOs) have their way in 2024, expect to see more enterprises making adoption of generative artificial intelligence (gen AI) a strategic priority with an aim to move past small pilots to scaled implementations. is a WBENC-certified woman-owned business.

Research 162

Research Government Retail Healthcare 162

31 West

MAY 4, 2024

Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM. Service Cloud : Salesforce Service Cloud is for customer management.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Everest Group

JULY 8, 2024

DALLAS, July 8, 2024 — Everest Group today released the 2024 editions of the Top GBS Employers and Top Employers for Tech Talent reports. Everest Group’s reports allow enterprises to evaluate their strengths and benchmark themselves against competitors in their respective markets.

Global Business Services 130

Global Business Services Research Analytics Marketing 130

Everest Group

AUGUST 9, 2024

The latest “Kufri” release, the second of three planned releases for 2024, marks another significant milestone for the company. This release emphasizes process efficiency, accelerated time to market, and enhanced data analytics capabilities, all while expanding Guidewire’s reach beyond North America.

Insurance 162

Insurance Marketing Analytics Efficiency 162

31 West

JUNE 11, 2024

Offering 24/7 support services via phone and email, Freshdesk stands out in the CRM market. Key Selling Points Remarkable collaboration features Easy setup and navigation Scalable solution with plans designed for small-scale, mid-sized, and large-scale companies. The ticketing system also has an internal collaboration feature.

Analytics 130

Analytics Automation Customer Support Customer Service 130

Everest Group

JANUARY 24, 2025

The global wealth management industry is undergoing a seismic shift, as regional nuances increasingly shape market strategies. North America Focus on digital innovation and high-net-worth individuals (HNWI) North America continues to dominate the global wealth management market, driven by its mature client base and an emphasis on HNWIs.

Advisory 130

Advisory Management Banking Government 130

Groove Technology

DECEMBER 16, 2024

Changes in requirements, even late in development, are welcome, ensuring that the final product aligns closely with user needs and market changes. Improved Collaboration: Agile emphasizes close collaboration between developers, business stakeholders, and customers, ensuring that the product meets the right needs.

Software 100

Software Outsourcing Collaborations Flexibility 100

Everest Group

JUNE 18, 2024

Birch to lead global marketing for rapidly growing Everest Group as research firm expands footprint and service portfolio DALLAS, June 18, 2024 — Everest Group today announced that Lucy Birch has joined the firm as (CMO). We look forward to the contributions she will make and how her skills and talents will make us even better.”

Marketing 130

Marketing Research Global Business Services Healthcare 130

Perficient Digital Transformation

AUGUST 2, 2024

Forrester released its Modern Application Development Services Landscape, Q3 2024 report to help businesses understand the value they can expect from modern application development (MAD) service providers and explore potential partners.

Service 105

Service Manufacturing Healthcare Software 105

31 West

APRIL 21, 2024

Did you know that 82% of customers want a prompt response to their queries, especially if they are about sales or marketing? The plan supports 10 agents and offers analytics and reporting, ticketing, knowledge base, team collaboration, 24/7 support, and multiple communication channels. How are you going to handle this?

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Groove Technology

SEPTEMBER 27, 2024

The global IT outsourcing market is expected to reach $526.6 from 2024-2030 (Grand View Research, 2023). English proficiency is often a key indicator of a country's ability to collaborate seamlessly with international clients. According to the Global Services Location Index 2023 by A.T.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Everest Group

SEPTEMBER 21, 2022

But, if the metaverse is a place where users are meant to communicate, collaborate, co-create, and share ideas, then shouldn’t we expect it to be safe? The T&S services market is already growing at a blinding speed of 35-38% and is estimated to reach US$15-20 billion by 2024. See the exhibit below.

Regulations 246

Regulations Government Collaborations Service 246

Premier BPO

JUNE 7, 2024

There’s a strategic cure for overcoming limited subject expertise and knowledge resource constraints in a dynamic and highly competitive market. Companies with reliable outsourcing partnerships can quickly adjust to changing market demands. Seek partners whose mission, vision, and values align with yours for seamless collaboration.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Groove Technology

OCTOBER 1, 2024

The model provides significant benefits, including real-time collaboration due to time zone alignment, cultural affinity, access to skilled talent pools, and enhanced quality control. According to Statista, the global IT outsourcing market is projected to reach $587.3 For instance, the U.S.-based

Nearshoring 130

Nearshoring Software Outsourcing Offshoring 130

Groove Technology

DECEMBER 16, 2024

Finding a reliable software development partner in the Philippines can be challenging, whether you're a business seeking an outsourcing partner or an IT professional researching the market. With over 200 outsourcing companies and diverse marketing information, evaluating and comparing to find the right partner becomes complex.

Software 100

Software E-Commerce Outsourcing Right-Sizing 100

Perficient Digital Transformation

OCTOBER 9, 2024

It favors speed over size, agility over efficiency, and cross-functional collaboration over rigid structures. You must be prepared to adapt and scale your teams as priorities shift. Moving forward requires a comprehensive digital strategy that outlines the capabilities, agility, and alignment needed to stay ahead of digital disruption.

Marketing 105

Marketing Service Right-Sizing Collaborations 105

Perficient Digital Transformation

SEPTEMBER 17, 2024

This year, I’m particularly excited about how far we’ve advanced with Optimizely One in collaboration with Perficient, which is described as an operating system for marketing teams. Will you be at Opticon 2024? For one, it creates communication barriers, making it hard for teams to collaborate effectively.

Marketing 109

Marketing Collaborations Reduced Overhead Automation 109

Groove Technology

SEPTEMBER 26, 2024

The global IT outsourcing market reached a substantial $92.5 We'll delve into critical selection criteria, explore the potential benefits and challenges, and outline best practices for fostering effective offshore collaborations. Shared documents and time zone management tools also ensure smooth collaboration.

Offshoring 130

Offshoring Software Outsourcing Right-Sizing 130

The Hackett Group

MARCH 26, 2024

Miami, FL – March 26, 2024 – Answerthink, a division of The Hackett Group , Inc. NASDAQ: HCKT), today announced it has received an SAP ® North America Award for Partner Excellence 2024 for Service. We could not achieve this recognition without the collaboration of SAP, and we look forward to continued mutual success in 2024.”

Service 105

Service Advisory Sales Analytics 105

Everest Group

SEPTEMBER 25, 2024

LinkedIn Live AR Impact: Supporting Growth through Proposal Precision September 25, 2024 | 9:00 a.m. IST Our expert team specializes in commercial and solutions analytics, such as pricing assurance, to guide organizations around the world to build highly productive deals in the market. CDT | 10:00 a.m. EDT | 3:00 p.m. BST | 7:30 p.m.

Sales 130

Sales Analytics Collaborations Marketing 130

Everest Group

SEPTEMBER 25, 2024

We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences.

Impact Sourcing 130

Impact Sourcing Sourcing Research Marketing 130

Everest Group

FEBRUARY 7, 2024

LINKEDIN LIVE Pressing Global Issues and Solutions in Tech: Reflections on WEF Davos '24 February 7, 2024 | 9:00 a.m. In this LinkedIn Live, we will help enterprises understand key takeaways from the WEF annual meeting and major trends in the climate and sustainability tech and services industry that are changing the marketplace in 2024.

Government 130

Government Collaborations Marketing Service 130

Amzur

JULY 30, 2024

The public cloud market saw end-user spending of about 561 billion U.S. Here are the top 5 cloud strategy trends you must know in 2024 and beyond. Even large enterprises with over 5,000 employees are jumping on the multi-cloud bandwagon to skyrocket their results and foster unparalleled collaboration.

Healthcare 105

Healthcare Analytics Automation Flexibility 105

Everest Group

SEPTEMBER 26, 2024

LINKEDIN LIVE The Evolution of Next-gen Customer Engagement Platforms September 26, 2024 | 9:00 AM CDT | 10:00 AM EDT | 3:00 PM BST | 7:30 PM IST In this collaborative LinkedIn Live session, our experts will discuss the shifts occurring within life sciences enterprises as they navigate the evolving CRM ecosystem.

Collaborations 130

Collaborations Marketing Service 130

Groove Technology

OCTOBER 1, 2024

The global software development outsourcing market is projected to reach $1.06 This approach offers numerous benefits for startups, including cost savings of up to 70%, access to specialized skills, accelerated time-to-market by up to 40%, and enhanced focus on core business functions. trillion by 2027, growing at a CAGR of 7.7%

Software 130

Software Outsourcing Nearshoring Offshoring 130

Everest Group

JUNE 20, 2024

Banks across various markets are recognizing the need for modernization and are actively partnering with service providers to upgrade their core systems. These collaborations highlight the growing understanding that modernization is key to staying competitive and meeting evolving customer demands. Submit a request to participate.

Banking 162

Banking Collaborations Sourcing Insurance 162

Groove Technology

MAY 19, 2024

With the global IT outsourcing market expected to grow at an annual rate of 5.48% from 2019 to 2029, the Philippines is strategically positioned for growth in the next decade due to its vast pool of IT professionals and supportive government incentives. In 2023, the FBI reported a record loss of $12.5 billion due to internet crime.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Everest Group

SEPTEMBER 30, 2024

However, there is now a marked shift towards greater collaboration with providers throughout the GCC lifecycle, including the setup phase. Providers have started to capitalize on the GCC market Providers have also started to realize the growth opportunity with the GCC set-up market, and this has prompted them to adopt a more nuanced approach.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Everest Group

OCTOBER 26, 2023

Read on for insights from our analyst team, who attended and presented at these pivotal gatherings that fostered collaboration and dialogue with the international community to advance sustainability efforts. Together, we are embarking on a collaborative mission to enhance lives through impact sourcing.

Impact Sourcing 162

Impact Sourcing Sourcing Government Research 162

Everest Group

AUGUST 27, 2024

Live Webinar Elevating CX: Trends and Insights for a Unified CX Tech Strategy August 27, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7.30 IST In the dynamic customer experience (CX) landscape, competition to achieve an effective tech stack is driving innovation.

Streamline Operations 130

Streamline Operations Sales Collaborations Sourcing 130