Everest Group

SEPTEMBER 17, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – APAC In 2023, the APAC region’s Customer Experience Management (CXM) market witnessed moderate growth, fueled by the adoption of omnichannel solutions, generative AI, and cloud services and the evolving social media landscape.

Management 130

Management E-Commerce Service Retail 130

Everest Group

OCTOBER 23, 2024

LINKEDIN LIVE Clinical Operations 2025: Adapting to Market Shifts and Provider Strategy October 23, 2024 | 9:00 AM CDT | 10:00 AM EDT | 3:00 PM GMT | 7:30 PM IST Pharma enterprises are facing multiple challenges, including loss of exclusivity and declining R&D productivity, pushing them to rethink their clinical operations strategies.

Marketing 130

Marketing Sourcing Collaborations Service 130

Everest Group

SEPTEMBER 18, 2024

In-Person event CLINTON GLOBAL INITIATIVE | 2024 September 23-24, 2024 Everest Group’s Rita N. Soni , Principal Analyst for Impact Sourcing and Sustainability, will be in attendance at the Clinton Global Initiative 2024 meeting on September 23-24, held in New York City. This year, the focus is  what’s working.

Impact Sourcing 130

Impact Sourcing Sourcing Government Research 130

Everest Group

JANUARY 16, 2024

Technology stands at the forefront in realizing Davos 2024’s vision of “Rebuilding Trust.” In 2024, the spotlight is on “Rebuilding Trust,” with a focus on restoring collective agency and reinforcing fundamental principles of transparency, consistency, and accountability among leaders. This pivotal event from Jan.

Cybersecurity 162

Cybersecurity Impact Sourcing Jobbing Collaborations 162

Everest Group

AUGUST 16, 2024

Digital Interaction Intelligence Products PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report In this report, we examine 19 DII technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. LEARN MORE ABOUT Top Service Providers

Healthcare 130

Healthcare Marketing Collaborations Efficiency 130

Everest Group

APRIL 11, 2024

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. Economic uncertainties, unfavorable exchange rates, and mounting financial pressures compelled many enterprises to tighten their belts, leading to reduced spending on CXM services.

Outsourcing 147

Outsourcing Nearshoring Offshoring Customer Service 147

Premier BPO

JULY 5, 2024

Industry leaders from across the contact center landscape gathered for NECCF Forum 2024. Provide 24/7 self-service by enabling customers to access self-service options using AI-powered chatbots and interactive voice response systems. Free human agents for complex interactions as automation handles routine tasks.

BPO 242

BPO Out-Tasking Automation Analytics 242

Perficient Digital Transformation

AUGUST 2, 2024

Forrester released its Modern Application Development Services Landscape, Q3 2024 report to help businesses understand the value they can expect from modern application development (MAD) service providers and explore potential partners. Improve customer experience. Focus on business outcomes, not just outputs.

Service 105

Service Manufacturing Healthcare Software 105

Everest Group

JANUARY 18, 2024

DALLAS, January 18, 2024 — If chief information officers (CIOs) have their way in 2024, expect to see more enterprises making adoption of generative artificial intelligence (gen AI) a strategic priority with an aim to move past small pilots to scaled implementations. is a WBENC-certified woman-owned business.

Research 162

Research Government Retail Healthcare 162

The Hackett Group

MARCH 26, 2024

Miami, FL – March 26, 2024 – Answerthink, a division of The Hackett Group , Inc. NASDAQ: HCKT), today announced it has received an SAP ® North America Award for Partner Excellence 2024 for Service. We could not achieve this recognition without the collaboration of SAP, and we look forward to continued mutual success in 2024.”

Service 105

Service Advisory Sales Analytics 105

Groove Technology

NOVEMBER 24, 2023

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. With the increasing demand for remote work and the need for flexible and scalable solutions, more and more businesses are turning to cloud-based services for their IT needs.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. With the increasing demand for remote work and the need for flexible and scalable solutions, more and more businesses are turning to cloud-based services for their IT needs.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024. With the increasing demand for remote work and the need for flexible and scalable solutions, more and more businesses are turning to cloud-based services for their IT needs.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

31 West

MAY 4, 2024

Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM. Service Cloud : Salesforce Service Cloud is for customer management.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

31 West

JUNE 11, 2024

If you offer after-hours customer service , you might have had days when you couldn’t understand which customer query should be prioritized. FreshDesk: Best For Startups and Small-Scale Companies Freshdesk aims to deliver a stellar customer support service. Zendesk’s priority is its customer support service.

Analytics 130

Analytics Automation Customer Support Customer Service 130

31 West

APRIL 27, 2024

Effective management and a streamlined workflow require excellent collaboration between your internal and external teams. If you are an IT team offering after-hours call services , you need a communication platform that allows uninterrupted communication. Zoho Connect and Slack are our best choices for effective team collaboration.

Right-Sizing 130

Right-Sizing Collaborations Efficiency Banking 130

Everest Group

JULY 8, 2024

DALLAS, July 8, 2024 — Everest Group today released the 2024 editions of the Top GBS Employers and Top Employers for Tech Talent reports. This accolade underscores our unwavering commitment to fostering a culture of excellence and enhancing the people experience at Allianz Services,” says Turan Sahin, CEO of Allianz Services.

Global Business Services 130

Global Business Services Research Analytics Marketing 130

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. Prove that collaboration doesn’t have to happen in a conference room? The funding for business services innovation is showing signs of drying up. For the first time in its short history, the model was tested, and it passed with flying colors.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

31 West

APRIL 21, 2024

With both offering so many advanced customer support service tools and a fully integrated ticketing system, picking the one that fits your business needs and budget can be a little overwhelming. Freshdesk has a free forever plan that allows up to 10 customer service agents to use its basic features for free. Let’s get started.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Everest Group

SEPTEMBER 21, 2022

Organizations that use or provide metaverse services will need to think hard about the implications and work to align with T&S policies, laws, and regulations in parallel to metaverse initiatives to inspire a safe, privacy-sensitive, and regulated environment. What does this mean for the T&S services industry?

Regulations 246

Regulations Government Collaborations Service 246

Everest Group

DECEMBER 5, 2023

Read on to learn about the skill requirements needed in the sustainability service market and how to bridge the talent gap. This shift in mindset has fueled the growth of the sustainability services market as organizations increasingly recognize the need to adopt eco-friendly practices.

Service 162

Service Co-Sourcing Impact Sourcing Collaborations 162

Everest Group

MAY 9, 2024

The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. While benchmarks like Average Handling Time (AHT), First Call Resolution (FCR), and other Service Level Agreements (SLAs) have been integral, the current era demands a recalibration.

Service 147

Service Collaborations Outsourcing Services Contracting 147

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Groove Technology

OCTOBER 14, 2024

Software testing outsourcing is the practice of outsourcing software testing services to specialized companies. Important criteria to consider include: the company's reputation and experience, technical capabilities, scope of services provided, quality of customer service, and value for money.

Software 130

Software Outsourcing Service E-Commerce 130

Amzur

SEPTEMBER 13, 2024

Introduction SuiteWorld 2024, NetSuite’s highly anticipated flagship conference, brought a host of exciting updates, reaffirming the platform’s commitment to innovation and AI-driven solutions. In this article, we’ll dive into the key highlights from SuiteWorld 2024, focusing on the groundbreaking AI innovations introduced at the event.

Analytics 98

Analytics Advisory Automation Streamline Operations 98

Perficient Digital Transformation

FEBRUARY 22, 2024

We bring the global depth, scale, and industry expertise our larger competitors bring, but with the flexibility and collaboration of our smaller competitors. It’s a new era and I can’t wait to see what this team achieves in 2024 and beyond!

Manufacturing 114

Manufacturing Healthcare Flexibility Collaborations 114

Everest Group

MARCH 11, 2024

Technology service providers are committing to gen AI-related benefits to clients without a clear path to realization, which will negatively impact their deal margins. The notion that generative AI (gen AI) can negatively impact technology service providers’ profit margins is counterintuitive. Unfortunately, this has not been the case.

Service 162

Service Sales Accounting Finance 162

31 West

DECEMBER 15, 2023

Writing services are popular for many reasons. This convenient and accessible support helps kids succeed academically by facilitating collaboration between learners and skilled writers. When using reputable homework services, people can protect their personal and educational data.

Cybersecurity 130

Cybersecurity Engineering Software Accounting 130

Groove Technology

DECEMBER 16, 2024

Improved Collaboration: Agile emphasizes close collaboration between developers, business stakeholders, and customers, ensuring that the product meets the right needs. By outsourcing offshore development, companies can reduce these costs, as they are paying only for the services rendered by the development team.

Software 100

Software Outsourcing Collaborations Flexibility 100

Groove Technology

DECEMBER 16, 2024

You'll discover the advantages of outsourcing to the Philippines, including cost savings of up to 70%, favorable time zones, and international-standard service quality. Evaluate Communication and Collaboration English Proficiency : Verify the teams ability to communicate effectively in English. Address : Cebu City.

Software 100

Software E-Commerce Outsourcing Right-Sizing 100

Groove Technology

SEPTEMBER 26, 2024

We'll delve into critical selection criteria, explore the potential benefits and challenges, and outline best practices for fostering effective offshore collaborations. Shared documents and time zone management tools also ensure smooth collaboration. Regular meetings, role clarity, and status updates help reduce misunderstandings.

Offshoring 130

Offshoring Software Outsourcing Right-Sizing 130

Groove Technology

OCTOBER 1, 2024

The model provides significant benefits, including real-time collaboration due to time zone alignment, cultural affinity, access to skilled talent pools, and enhanced quality control. Time Zone Alignment and Real-Time Collaboration One of the most significant advantages of nearshore outsourcing is the alignment of working hours.

Nearshoring 130

Nearshoring Software Outsourcing Offshoring 130

Perficient Digital Transformation

MARCH 1, 2024

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. Forrester published The Adobe Services Landscape, Q1 2024 report to help B2C marketing executives investigate potential partners.

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

The Hackett Group

AUGUST 1, 2024

Miami, FL – August 1, 2024 – The Hackett Group, Inc. NASDAQ: HCKT) is collaborating with Oracle to offer a new Hackett Pay managed services solution for Oracle Payroll. It will be the first offering recommended by Oracle for payroll-managed services in this market. About The Hackett Group The Hackett Group, Inc.

Payroll 78

Payroll Managed Services Collaborations Management 78

Perficient Digital Transformation

OCTOBER 9, 2024

It favors speed over size, agility over efficiency, and cross-functional collaboration over rigid structures. IDC defines digital business professional services as “the project-based services applied toward the creation of digital business capabilities”. You must be prepared to adapt and scale your teams as priorities shift.

Marketing 105

Marketing Service Right-Sizing Collaborations 105

Amzur

JULY 30, 2024

Numerous factors, such as the growing demand for as-a-service models, hyper-automation, faster development and deployment, and low maintenance in the long run will drive this. Here are the top 5 cloud strategy trends you must know in 2024 and beyond. If one service encounters an issue, it won’t bring down the entire application.

Healthcare 105

Healthcare Analytics Automation Flexibility 105

Everest Group

SEPTEMBER 25, 2024

Soni, Principal Analyst for Impact Sourcing and Sustainability, Everest Group, said: “The technology and tech services industries are such a source of inspiration for innovatively executing impact sourcing practices across the globe and improving the lives of millions from marginalized communities.

Impact Sourcing 130

Impact Sourcing Sourcing Research Marketing 130