31 West

MAY 4, 2024

Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM. Service Cloud : Salesforce Service Cloud is for customer management.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

31 West

APRIL 27, 2024

Effective management and a streamlined workflow require excellent collaboration between your internal and external teams. If you are an IT team offering after-hours call services , you need a communication platform that allows uninterrupted communication. Zoho Connect and Slack are our best choices for effective team collaboration.

Right-Sizing 130

Right-Sizing Collaborations Efficiency Banking 130

31 West

JUNE 11, 2024

If you offer after-hours customer service , you might have had days when you couldn’t understand which customer query should be prioritized. FreshDesk: Best For Startups and Small-Scale Companies Freshdesk aims to deliver a stellar customer support service. Zendesk’s priority is its customer support service.

Analytics 130

Analytics Automation Customer Support Customer Service 130

31 West

APRIL 21, 2024

With both offering so many advanced customer support service tools and a fully integrated ticketing system, picking the one that fits your business needs and budget can be a little overwhelming. Freshdesk has a free forever plan that allows up to 10 customer service agents to use its basic features for free. Let’s get started.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Perficient Digital Transformation

FEBRUARY 22, 2024

We bring the global depth, scale, and industry expertise our larger competitors bring, but with the flexibility and collaboration of our smaller competitors. It’s a new era and I can’t wait to see what this team achieves in 2024 and beyond!

Manufacturing 114

Manufacturing Healthcare Flexibility Collaborations 114

Everest Group

JANUARY 25, 2024

Application Transformation Services Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation.

Service 78

Service Manufacturing Sourcing Engineering 78

Groove Technology

OCTOBER 14, 2024

Software testing outsourcing is the practice of outsourcing software testing services to specialized companies. Important criteria to consider include: the company's reputation and experience, technical capabilities, scope of services provided, quality of customer service, and value for money.

Software 130

Software Outsourcing Service E-Commerce 130

Groove Technology

SEPTEMBER 27, 2024

According to the Global Services Location Index 2023 by A.T. Kearney, India leads the rankings for IT service outsourcing, followed closely by China and Malaysia. from 2024-2030 (Grand View Research, 2023). English proficiency is often a key indicator of a country's ability to collaborate seamlessly with international clients.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Perficient Digital Transformation

MARCH 1, 2024

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. Forrester published The Adobe Services Landscape, Q1 2024 report to help B2C marketing executives investigate potential partners.

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

31 West

DECEMBER 15, 2023

Writing services are popular for many reasons. This convenient and accessible support helps kids succeed academically by facilitating collaboration between learners and skilled writers. When using reputable homework services, people can protect their personal and educational data.

Cybersecurity 130

Cybersecurity Engineering Software Accounting 130

Groove Technology

SEPTEMBER 26, 2024

We'll delve into critical selection criteria, explore the potential benefits and challenges, and outline best practices for fostering effective offshore collaborations. Shared documents and time zone management tools also ensure smooth collaboration. Regular meetings, role clarity, and status updates help reduce misunderstandings.

Offshoring 130

Offshoring Software Outsourcing Right-Sizing 130

Everest Group

APRIL 23, 2024

Insurance Intermediaries Services Amid evolving market dynamics, the insurance intermediary sector is transforming significantly. Concurrently, providers are actively investing in digital capabilities, partnering with InsurTech companies, and enhancing collaboration with intermediaries through a consultative approach.

Insurance 64

Insurance Service BPO Finance 64

Groove Technology

OCTOBER 1, 2024

The model provides significant benefits, including real-time collaboration due to time zone alignment, cultural affinity, access to skilled talent pools, and enhanced quality control. Time Zone Alignment and Real-Time Collaboration One of the most significant advantages of nearshore outsourcing is the alignment of working hours.

Nearshoring 130

Nearshoring Software Outsourcing Offshoring 130

The Hackett Group

AUGUST 1, 2024

Miami, FL – August 1, 2024 – The Hackett Group, Inc. NASDAQ: HCKT) is collaborating with Oracle to offer a new Hackett Pay managed services solution for Oracle Payroll. It will be the first offering recommended by Oracle for payroll-managed services in this market. About The Hackett Group The Hackett Group, Inc.

Payroll 78

Payroll Collaborations Managed Services Management 78

IBM Services

FEBRUARY 1, 2024

trillion by 2024 By the end of 2024, the cost of cyberattacks on the global economy is predicted to top USD 10.5 A shortage of professionals with the skills needed to protect organizations from cyberattacks will continue to be a running theme throughout 2024. Cyberattacks will top USD 10.5

Cybersecurity 91

Cybersecurity Engineering Collaborations Jobbing 91

Perficient Digital Transformation

OCTOBER 9, 2024

It favors speed over size, agility over efficiency, and cross-functional collaboration over rigid structures. IDC defines digital business professional services as “the project-based services applied toward the creation of digital business capabilities”. You must be prepared to adapt and scale your teams as priorities shift.

Marketing 104

Marketing Service Right-Sizing Collaborations 104

Amzur

JULY 30, 2024

Numerous factors, such as the growing demand for as-a-service models, hyper-automation, faster development and deployment, and low maintenance in the long run will drive this. Here are the top 5 cloud strategy trends you must know in 2024 and beyond. If one service encounters an issue, it won’t bring down the entire application.

Healthcare 102

Healthcare Analytics Automation Flexibility 102

Groove Technology

MAY 19, 2024

For example, data from 2024 indicates that the cost of hiring an entry-level IT professional in the Philippines is substantially less than in the United States. As a result, the Philippines is an ideal location for establishing offshore teams for international enterprises, facilitating smoother collaboration and communication.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Amzur

SEPTEMBER 13, 2024

Introduction SuiteWorld 2024, NetSuite’s highly anticipated flagship conference, brought a host of exciting updates, reaffirming the platform’s commitment to innovation and AI-driven solutions. In this article, we’ll dive into the key highlights from SuiteWorld 2024, focusing on the groundbreaking AI innovations introduced at the event.

Analytics 80

Analytics Advisory Streamline Operations Automation 80

31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates. Training should cover all aspects of the institution’s services and resources.

Customer Service 130

Customer Service Service Call Center Administrative 130

Everest Group

JANUARY 17, 2024

The industry is experiencing a surge in collaborations and partnerships among payment integrity solution providers, healthcare organizations, and regulatory bodies to create robust ecosystems that foster innovation. LEARN MORE ABOUT Top Service Providers

Healthcare 69

Healthcare Collaborations Analytics Marketing 69

Everest Group

AUGUST 7, 2024

Life & Annuity (L&A) Insurance IT Services PEAK Matrix® Assessment The Life and Annuity (L&A) insurance industry is rapidly transforming, driven by technology advances and evolving customer expectations. Further, they are integrating AI and gen AI solutions in their core offerings.

Insurance 59

Insurance Service Marketing Collaborations 59

Everest Group

APRIL 8, 2024

Given the highly regulated nature of these industries, enterprises must collaborate with suitable IDP technology providers to successfully implement IDP. LEARN MORE ABOUT Top Service Providers This demand is further propelled by the advanced capabilities, features, and functionalities offered by IDP products.

Insurance 78

Insurance Banking Research Finance 78

SEBPO

MAY 21, 2024

AdMonsters Ops 2024 Total 0 0 0 0 JUNE 3-4, 2024 Metropolitan Pavilion, New York, NY AdMonsters Ops 2024 The AdMonsters Ops Conference is coming. Small group sessions designed to promote conversation and collaboration. If you’re not there, you’re missing out! Breakout sessions led by industry leaders. Headed to Ops?

Sales 59

Sales Outsourcing Collaborations Design 59

Groove Technology

SEPTEMBER 26, 2024

The decision becomes even more complex for businesses seeking high-quality development services without compromising security, communication, or deadlines. What factors should you consider, and how can you ensure that your chosen partner delivers quality solutions while maintaining seamless collaboration?

Outsourcing 100

Outsourcing Right-Sizing E-Commerce Collaborations 100

Groove Technology

OCTOBER 1, 2024

Cultural alignment can significantly impact collaboration quality. outsourcing development but keeping project management in-house) or using nearshore options to balance cost and ease of collaboration. Assessing communication skills and cultural fit: Effective communication is vital for project success. from 2020 to 2027.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Raya Contact Center

FEBRUARY 21, 2024

Its annual Global Outsourcing 100 list is one of the most prominent acknowledgments that recognizes the world’s best outsourcing service providers and advisors. The 2024 judges panel is led by IAOP CEO, Debi Hamill and included Daniel Beimborn, Professor, Frankfurt School of Finance & Management, Mary D.

Outsourcing 75

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75

Everest Group

SEPTEMBER 17, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – APAC In 2023, the APAC region’s Customer Experience Management (CXM) market witnessed moderate growth, fueled by the adoption of omnichannel solutions, generative AI, and cloud services and the evolving social media landscape.

E-Commerce 52

E-Commerce Management Service Retail 52

Everest Group

JANUARY 16, 2024

Technology stands at the forefront in realizing Davos 2024’s vision of “Rebuilding Trust.” In 2024, the spotlight is on “Rebuilding Trust,” with a focus on restoring collective agency and reinforcing fundamental principles of transparency, consistency, and accountability among leaders. This pivotal event from Jan.

Cybersecurity 64

Cybersecurity Impact Sourcing Jobbing Collaborations 64

31 West

JULY 10, 2024

Customer Service (CS) and support have underpinned the success of leading businesses in recent years. Will an after hours call center be manned by AI service agents? Let’s find out… Today, we’ll explore the highlights of the CS industry in 2024, and 12 trends for the industry coming into 2025. Is my job in CS secure?

Customer Support 130

Customer Support Cybersecurity Customer Service Sales 130

The Scalers

AUGUST 7, 2024

If you’re looking for an updated guide on offshore development services in India, you’re in the right place. But first, let’s start by defining offshore development services and why they’ve become a solution for Western companies looking for the specialised talent they can’t find at home. What are offshore development services?

Offshoring 79

Offshoring Service Engineering Cybersecurity 79

Groove Technology

AUGUST 15, 2024

Additionally, you only pay for the services you need, whether it’s for the entire development cycle or specific phases like design, development, or testing. Enhanced Quality Assurance Outsourcing firms often include rigorous quality assurance (QA) and testing processes as part of their development services.

Outsourcing 100

Outsourcing Flexibility Labor Costs Design 100

Groove Technology

SEPTEMBER 26, 2024

How can businesses select the right software outsourcing partner in Vietnam that aligns with their goals and guarantees a successful collaboration? Long-term Partnership Potential: Many Vietnamese outsourcing companies focus on building lasting relationships, which can lead to more stable and productive collaborations over time.

Software 100

Software Outsourcing E-Commerce Right-Sizing 100

Redial

OCTOBER 5, 2023

The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges. We will also emphasize the importance of partnerships and providing exceptional service through contact centers as a key strategy.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Everest Group

SEPTEMBER 18, 2024

In-Person event CLINTON GLOBAL INITIATIVE | 2024 September 23-24, 2024 Everest Group’s Rita N. Soni , Principal Analyst for Impact Sourcing and Sustainability, will be in attendance at the Clinton Global Initiative 2024 meeting on September 23-24, held in New York City. This year, the focus is  what’s working.

Impact Sourcing 52

Impact Sourcing Sourcing Government Research 52

Ivemsa

JANUARY 24, 2024

Transitioning to manufacturing in Mexico is made easier with the support of shelter services. However, Mexico manufacturing is notably different from how other countries operate and has specific benefits that makes partnering with a shelter services company invaluable. Contact our shelter services team today.

Manufacturing 52

Manufacturing Service Out-Tasking Reduced Costs 52

Capgemini

NOVEMBER 15, 2024

Reduce environmental footprints through sustainable innovation Franco Amalfi Nov 8, 2024 Facebook Linkedin From circularity to net positive, business partnerships are adopting modern concepts to design and deploy eco-friendly devices Your smartphone is wonderful. Its carbon footprint is not.

Collaborations 52

Collaborations Design Management Advisory 52