The Global Small Business Blog

MAY 27, 2024

Triple Shot Reinvention will focus on three priorities: elevating the Starbucks brand ; strengthening the company’s digital capabilities; and becoming truly global; customized with “two pumps” unlocking efficiency and reinvigorating partner culture. 5 must have steps in your 2024 global expansion plan. Marriott International, Inc.

Efficiency 268

Efficiency 268

Everest Group

JULY 16, 2024

Advanced technologies, such as AI, Machine Learning (ML), data analytics, and cloud computing, lead this transformation, enabling more informed decision-making and operational efficiency.

Service 162

Service Streamline Operations Banking Analytics 162

Everest Group

JULY 1, 2024

Thus, enterprises are optimizing operational efficiency, scalability, and customer engagement through flexible and interconnected system architectures. In this landscape, Guidewire was pivotal for insurers seeking to update their core systems.

Insurance 147

Insurance Service Offshoring Analytics 147

Everest Group

OCTOBER 24, 2024

LINKEDIN LIVE The Top Tech Innovators Revolutionizing Insurance with Cloud, Data, and AI October 24 , 2024 9:00 a.m. Attendees will gain actionable insights into leveraging these providers to deploy leading-edge technology solutions that boost efficiency , streamline operations , and enhance customer experience. CDT | 10:00 a.m.

Insurance 130

Insurance Streamline Operations Collaborations Efficiency 130

Everest Group

JANUARY 25, 2024

These initiatives collectively enhance the efficiency and innovation potential of businesses to ensure sustainable growth and competitive positioning in their respective industries.

Service 195

Service Manufacturing Sourcing Engineering 195

Everest Group

MAY 22, 2024

Duck Creek Services In the Property & Casualty (P&C) insurance sector, digital transformation is the key to enhancing operational efficiencies and underwriting profitability. Duck Creek Technologies leads this modernization with its SaaS platform, favored for its low-code configurability and robust performance.

Service 147

Service Insurance Marketing Outsourcing 147

Everest Group

JANUARY 17, 2024

The growing emphasis on ensuring accurate and efficient payment processes is creating various opportunities. Payment Integrity Solutions PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report In this report, we analyze 18 payment integrity solutions providers featured on the Payment Integrity Solutions PEAK Matrix®.

Healthcare 173

Healthcare Collaborations Analytics Marketing 173

Everest Group

JANUARY 16, 2024

Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency. These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

APRIL 2, 2024

Application Transformation Services – Europe As customers’ needs evolve and businesses strive for greater efficiency, the importance of application transformation has substantially increased for enterprises.

Service 162

Service Manufacturing Engineering Marketing 162

Everest Group

FEBRUARY 16, 2024

Stakeholders prioritize efficiency and productivity, aiming to reduce false positives and mitigate potential losses from regulatory fines. Providers are seizing opportunities to leverage technology in their capabilities, provide platform-led solutions, and co-innovative advisory services to meet the industry’s growing demands.

Co-Sourcing 173

Co-Sourcing Banking Service Advisory 173

Everest Group

AUGUST 14, 2024

The Paris Olympics 2024, set in the same city where the historic Paris Agreement on climate change was adopted, represented a critical opportunity to demonstrate how large-scale events could reduce their environmental impact. Paris 2024: a blueprint for sustainable games The Tokyo Olympics in 2020 is estimated to have produced 2.73

Efficiency 147

Efficiency Sourcing Service Information Technology 147

Everest Group

MARCH 3, 2025

Europes Top Locations for New Center Setups in 2024 are driven by a mix of cost efficiency, skilled talent availability, and digital infrastructure.

Marketing 130

Marketing Efficiency 130

Everest Group

JUNE 5, 2024

As a result, enterprises are seeking providers with specialized knowledge and technology expertise to efficiently manage these intricate regulatory landscapes. In response, providers are enhancing their capabilities and offerings by investing significantly in technology.

Regulations 147

Regulations Marketing Service Efficiency 147

Everest Group

APRIL 11, 2024

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. 2024 has ushered in an exciting new chapter of transformation. Discover five key trends that will impact the CXM industry going forward by reading on, or get in touch.

Outsourcing 147

Outsourcing Nearshoring Offshoring Customer Service 147

Everest Group

AUGUST 30, 2024

WEBINAR Efficient CX delivery: A tech-driven approach September 26, 2024 9:00 AM PT | 12 PM ET Catch Everest Group Partner David Rickard as he joins an expert panel to explore how leading technologies, such as generative AI (GenAI), automation, analytics and more, are delivering value for organizations without compromising service quality.

Efficiency 130

Efficiency Reduced Costs Analytics Sales 130

Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Enterprises are investing in Regulatory Technologies (RegTech) to manage compliance efficiently across global regulations. There is a significant shift toward emerging technologies.

Marketing 130

Marketing Service Cybersecurity Banking 130

Everest Group

AUGUST 26, 2024

In this environment, digital commerce service providers facilitate the smooth integration of diverse technology platforms, enhance operational efficiency, and aid business growth.

Service 130

Service Flexibility Marketing Efficiency 130

Everest Group

MARCH 18, 2024

Additionally, they are exploring flexible and cost-efficient delivery models by expanding delivery to talent-rich regions and using AI and automation for productivity. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 147

Marketing Service Insurance Finance 147

Everest Group

APRIL 22, 2024

They are cost-efficient and often spend in staggered intervals on multiple short sprints of engagements. With distinct enterprise demands and evolving SAP offerings, providers are investing in talent initiatives and building differentiated IP assets to assist enterprises in their SAP journey.

Marketing 147

Marketing Service Manufacturing Efficiency 147

Everest Group

JANUARY 16, 2024

Technology stands at the forefront in realizing Davos 2024’s vision of “Rebuilding Trust.” In 2024, the spotlight is on “Rebuilding Trust,” with a focus on restoring collective agency and reinforcing fundamental principles of transparency, consistency, and accountability among leaders. This pivotal event from Jan.

Cybersecurity 162

Cybersecurity Impact Sourcing Jobbing Collaborations 162

Everest Group

AUGUST 16, 2024

Digital Interaction Intelligence Products PEAK Matrix® Assessment Digital Interaction Intelligence (DII) improves operational efficiencies, enhances employee experiences, boosts workforce productivity, and accelerates organizations’ digital transformation journeys.

Healthcare 130

Healthcare Marketing Collaborations Efficiency 130

Everest Group

MARCH 8, 2024

Equipped with trained workers and robust annotation platforms, these providers efficiently guide enterprises through the DAL landscape. Each profile offers a comprehensive overview of the provider’s strengths and limitations, enabling enterprises to make informed decisions as they navigate the evolving DAL landscape.

Manufacturing 162

Manufacturing Banking Operational Costs Regulations 162

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages.

Robotics Process Automation 130

Robotics Process Automation Automation Efficiency Marketing 130

Everest Group

SEPTEMBER 27, 2024

Mid-market enterprises are recognizing digital transformation’s value and are investing heavily to pursue more efficient, agile, and technology-driven business models, creating vast opportunities across various industries.

Marketing 130

Marketing Service Analytics Efficiency 130

Premier BPO

JULY 12, 2024

The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital Maturity. The US Health Insurers Customer Experience Index Rankings, 2024 2. Unfortunately, this is not a one-off occurrence.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

Perficient Digital Transformation

OCTOBER 25, 2024

Forrester’s 2024 report recognizes 42 notable providers– and we’re proud to announce that Perficient is among them. Download the Forrester report, The Application Modernization And Multicloud Managed Services Landscape, Q4 2024 , to learn more (link to report available to Forrester subscribers and for purchase).

Managed Services 64

Managed Services Management Service Reduced Costs 64

Everest Group

MARCH 11, 2024

Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency. Consumer Packaged Goods (CPG) IT Services PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report In this report, we assess 23 providers featured on the CPG IT Services PEAK Matrix®.

Service 147

Service Retail Manufacturing Banking 147

Everest Group

APRIL 5, 2024

With the rise of digital technologies, especially Intelligent Automation (IA), organizations can achieve heightened levels of efficiency and productivity. Generative AI has accelerated automation evolution, leading to the development of newer and improved solutions that are more customized, flexible, and efficient.

Automation 124

Automation BPO Sourcing Finance 124

Everest Group

JANUARY 12, 2024

Major enterprise platforms such as SAP, Salesforce, Oracle, and Microsoft Dynamics aim to improve industry cloud offerings in 2024 to provide benefits such as accelerated innovation, improved efficiency, and enhanced security and compliance. Enterprises experience various challenges with Salesforce Industry Clouds.

Service 173

Service Advisory Outsourcing Managed Services 173

Everest Group

SEPTEMBER 16, 2024

Data services integrate and manage data from various sources, ensuring accuracy and security, while centralized data warehousing facilitates efficient retrieval and analysis. These technologies enable personalized marketing, demand forecasting, pricing optimization, and customer sentiment analysis, driving business growth.

Retail 130

Retail Analytics Service Streamline Operations 130

The Global Small Business Blog

NOVEMBER 7, 2023

Until COVID, I would say that global trade was an efficient way in which companies, especially multinationals, were expanding,” says Landry, who specializes in macroeconomics and has worked as a senior economist and economic policy advisor. Read more here.

Finance 268

Finance Efficiency 268

Everest Group

SEPTEMBER 30, 2024

Healthcare Payer Business Process as a Service (BPaaS) – Solutions PEAK Matrix® Assessment The healthcare payer outsourcing market is rapidly evolving, driven by healthcare payers’ need to enhance efficiency, manage costs, meet member expectations, and navigate complex regulations.

Healthcare 130

Healthcare Service Streamline Operations Administrative 130

31 West

MAY 4, 2024

To help you choose the best, we’ve rounded up the top CRM solutions dominating the IT world in 2024. The deal management features help you close multiple deals efficiently. Sales Automation : Creatio’s sales management module allows you to track sales, manage pipelines, and handle leads efficiently.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Everest Group

JANUARY 18, 2024

DALLAS, January 18, 2024 — If chief information officers (CIOs) have their way in 2024, expect to see more enterprises making adoption of generative artificial intelligence (gen AI) a strategic priority with an aim to move past small pilots to scaled implementations.

Research 162

Research Government Retail Healthcare 162

Groove Technology

NOVEMBER 24, 2023

Outsourcing has become a common practice for businesses looking to cut costs and improve efficiency. As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130