Everest Group

MAY 28, 2024

Adobe continues to lead in this domain by enabling AI-driven customer data activation, scalable content creation, and optimization of marketing operations, while offering a robust suite of solutions across creative, experience, and document clouds. LEARN MORE ABOUT Top Service Providers

Service 162

Service Marketing Research Design 162

Everest Group

APRIL 7, 2025

Regional variations in drug safety reporting requirements further compound compliance challenges across diverse markets. These providers bring proven drug safety process frameworks, highly trained PV professionals, and localized regulatory expertise, including qualified persons for PV, ensuring seamless compliance across global markets.

Pharmaceuticals 130

Pharmaceuticals Event Management Reduced Costs Sourcing 130

Everest Group

SEPTEMBER 27, 2024

Digital Transformation Services for Mid-market Enterprises PEAK Matrix® Assessment As digital transformation moves from initial adoption to broad integration, it is poised to significantly reshape enterprise operations and customer interactions.

Marketing 130

Marketing Service Analytics Efficiency 130

Everest Group

OCTOBER 24, 2024

LINKEDIN LIVE The Top Tech Innovators Revolutionizing Insurance with Cloud, Data, and AI October 24 , 2024 9:00 a.m. Attendees will gain actionable insights into leveraging these providers to deploy leading-edge technology solutions that boost efficiency , streamline operations , and enhance customer experience. CDT | 10:00 a.m.

Insurance 130

Insurance Streamline Operations Collaborations Efficiency 130

Everest Group

JULY 16, 2024

Advanced technologies, such as AI, Machine Learning (ML), data analytics, and cloud computing, lead this transformation, enabling more informed decision-making and operational efficiency. LEARN MORE ABOUT Top Service Providers

Service 162

Service Streamline Operations Banking Analytics 162

Everest Group

JANUARY 25, 2024

These initiatives collectively enhance the efficiency and innovation potential of businesses to ensure sustainable growth and competitive positioning in their respective industries. LEARN MORE ABOUT Top Service Providers

Service 195

Service Manufacturing Sourcing Engineering 195

Everest Group

JULY 1, 2024

Thus, enterprises are optimizing operational efficiency, scalability, and customer engagement through flexible and interconnected system architectures. Additionally, they are expanding across growth markets, building local capabilities, adopting geo-specific strategies, and improving offshore capabilities for cost-effectiveness.

Insurance 147

Insurance Service Offshoring Analytics 147

Everest Group

JANUARY 17, 2024

Payment Integrity Solutions The payment integrity market is dynamically transforming, continuously adapting and enhancing fundamental capabilities within the healthcare industry. The growing emphasis on ensuring accurate and efficient payment processes is creating various opportunities. LEARN MORE ABOUT Top Service Providers

Healthcare 173

Healthcare Collaborations Analytics Marketing 173

Everest Group

MAY 22, 2024

Duck Creek Services In the Property & Casualty (P&C) insurance sector, digital transformation is the key to enhancing operational efficiencies and underwriting profitability. IT service providers are aligning their strategies and investments with Duck Creek’s vision to capitalize on this growing market opportunity.

Service 147

Service Insurance Outsourcing Marketing 147

Everest Group

JANUARY 16, 2024

Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency. Retailers are investing in IT transformations to adapt to market trends, employ data-driven decision-making, and gain a competitive edge through innovation. LEARN MORE ABOUT Top Service Providers

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

FEBRUARY 16, 2024

Stakeholders prioritize efficiency and productivity, aiming to reduce false positives and mitigate potential losses from regulatory fines. LEARN MORE ABOUT Top Service Providers

Co-Sourcing 173

Co-Sourcing Banking Service Advisory 173

Everest Group

MARCH 3, 2025

Europes Top Locations for New Center Setups in 2024 are driven by a mix of cost efficiency, skilled talent availability, and digital infrastructure.

Marketing 130

Marketing Efficiency 130

Everest Group

JUNE 5, 2024

Enterprises struggle to navigate complex compliance frameworks, stay updated with emerging regulations, and manage diverse geographical requirements, all vital for achieving regulatory compliance and securing market access. In response, providers are enhancing their capabilities and offerings by investing significantly in technology.

Regulations 147

Regulations Marketing Service Efficiency 147

Everest Group

APRIL 2, 2024

Application Transformation Services – Europe As customers’ needs evolve and businesses strive for greater efficiency, the importance of application transformation has substantially increased for enterprises. LEARN MORE ABOUT Top Service Providers

Service 162

Service Manufacturing Engineering Marketing 162

Everest Group

AUGUST 26, 2024

Additionally, the B2B commerce market is growing rapidly, reflecting a significant shift toward digital transactions and solutions among businesses. In this environment, digital commerce service providers facilitate the smooth integration of diverse technology platforms, enhance operational efficiency, and aid business growth.

Service 130

Service Flexibility Marketing Efficiency 130

Everest Group

MARCH 8, 2024

In their quest, enterprises seek partners capable of accelerating their time-to-market with annotation projects delivered at scale and speed without compromising data quality. Equipped with trained workers and robust annotation platforms, these providers efficiently guide enterprises through the DAL landscape.

Manufacturing 162

Manufacturing Banking Operational Costs Regulations 162

Everest Group

AUGUST 16, 2024

Digital Interaction Intelligence Products PEAK Matrix® Assessment Digital Interaction Intelligence (DII) improves operational efficiencies, enhances employee experiences, boosts workforce productivity, and accelerates organizations’ digital transformation journeys. LEARN MORE ABOUT Top Service Providers

Healthcare 130

Healthcare Marketing Collaborations Efficiency 130

Everest Group

JANUARY 24, 2025

These providers offer innovative product development, process engineering, manufacturing, and supply chain solutions, helping enterprises launch sustainable products, enhance operational efficiency, reduce emissions, and achieve broader sustainability goals. LEARN MORE ABOUT Top Service Providers

Engineering 130

Engineering Service Manufacturing Marketing 130

Everest Group

OCTOBER 21, 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages. LEARN MORE ABOUT Top Service Providers

Robotics Process Automation 130

Robotics Process Automation Automation Efficiency Marketing 130

Everest Group

AUGUST 30, 2024

WEBINAR Efficient CX delivery: A tech-driven approach September 26, 2024 9:00 AM PT | 12 PM ET Catch Everest Group Partner David Rickard as he joins an expert panel to explore how leading technologies, such as generative AI (GenAI), automation, analytics and more, are delivering value for organizations without compromising service quality.

Efficiency 130

Efficiency Reduced Costs Analytics Sales 130

Everest Group

APRIL 11, 2024

After a turbulent past year, 2024 holds great promise for CXM outsourcing, with generative AI and other technologies poised to transform contact center operations. 2024 has ushered in an exciting new chapter of transformation. Discover five key trends that will impact the CXM industry going forward by reading on, or get in touch.

Outsourcing 147

Outsourcing Nearshoring Offshoring Customer Service 147

Everest Group

MARCH 11, 2024

Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency. Consumer Packaged Goods (CPG) IT Services PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report In this report, we assess 23 providers featured on the CPG IT Services PEAK Matrix®.

Service 147

Service Retail Manufacturing Banking 147

Everest Group

JANUARY 12, 2024

Major enterprise platforms such as SAP, Salesforce, Oracle, and Microsoft Dynamics aim to improve industry cloud offerings in 2024 to provide benefits such as accelerated innovation, improved efficiency, and enhanced security and compliance. Enterprises experience various challenges with Salesforce Industry Clouds.

Service 173

Service Advisory Outsourcing Managed Services 173

Everest Group

SEPTEMBER 16, 2024

Data services integrate and manage data from various sources, ensuring accuracy and security, while centralized data warehousing facilitates efficient retrieval and analysis. Customer and supply chain analytics further enable enterprises to tailor marketing strategies and streamline operations.

Retail 130

Retail Analytics Service Streamline Operations 130

Everest Group

FEBRUARY 10, 2025

The market was buzzing with large deals and, occasionally, mega deals, signaling a period of confidence in large-scale outsourcing. As the second half of 2024 concluded, mega deals all but disappeared. in 2024 (on a scale of 1 to 7). However, this momentum has now slowed. in 2021 to 4.8 in 2023, and further to 4.7

Outsourcing 130

Outsourcing Information Technology Marketing Engineering 130

Everest Group

SEPTEMBER 30, 2024

Healthcare Payer Business Process as a Service (BPaaS) – Solutions PEAK Matrix® Assessment The healthcare payer outsourcing market is rapidly evolving, driven by healthcare payers’ need to enhance efficiency, manage costs, meet member expectations, and navigate complex regulations. LEARN MORE ABOUT Top Service Providers

Healthcare 130

Healthcare Service Streamline Operations Administrative 130

31 West

MAY 4, 2024

To help you choose the best, we’ve rounded up the top CRM solutions dominating the IT world in 2024. Marketing Cloud : Use Salesforce Marketing Cloud to stay up-to-date with the latest marketing trends. The product enables businesses to create, run, and analyze their marketing campaigns across all marketing channels.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Perficient Digital Transformation

OCTOBER 25, 2024

Forrester’s 2024 report recognizes 42 notable providers– and we’re proud to announce that Perficient is among them. Download the Forrester report, The Application Modernization And Multicloud Managed Services Landscape, Q4 2024 , to learn more (link to report available to Forrester subscribers and for purchase).

Managed Services 64

Managed Services Management Service Reduced Costs 64

Everest Group

SEPTEMBER 12, 2024

As the Engineering Services market continues to evolve, the Everest Group’s Engineering Services Top 50 2024 report offers valuable insights into the shifting dynamics and emerging trends shaping the industry. This report presents a clear and objective view of the current market landscape.

Engineering 130

Engineering Service Manufacturing Nearshoring 130

Everest Group

AUGUST 9, 2024

Guidewire’s latest release, Kufri, showcases the company’s dedication to innovation, efficiency, and global reach in the insurance technology space. The latest “Kufri” release, the second of three planned releases for 2024, marks another significant milestone for the company. Reach out to us to explore further.

Insurance 162

Insurance Marketing Analytics Efficiency 162

Everest Group

DECEMBER 12, 2024

By enhancing recruitment efficiency and candidate experience, these platforms have become indispensable for businesses to remain competitive in a complex and evolving talent landscape. The trend toward total talent acquisition platforms highlights a unified approach, offering end-to-end solutions to manage diverse workforce categories.

Insurance 130

Insurance Marketing Automation Flexibility 130

Everest Group

APRIL 5, 2024

With the rise of digital technologies, especially Intelligent Automation (IA), organizations can achieve heightened levels of efficiency and productivity. Generative AI has accelerated automation evolution, leading to the development of newer and improved solutions that are more customized, flexible, and efficient.

Automation 124

Automation BPO Sourcing Finance 124

Everest Group

JANUARY 18, 2024

DALLAS, January 18, 2024 — If chief information officers (CIOs) have their way in 2024, expect to see more enterprises making adoption of generative artificial intelligence (gen AI) a strategic priority with an aim to move past small pilots to scaled implementations. is a WBENC-certified woman-owned business.

Research 162

Research Government Retail Healthcare 162

Premier BPO

FEBRUARY 5, 2024

A nearly unanimous 97% of middle market senior executives noted the lack of qualified workers as a serious problem and over two-thirds anticipate difficulties securing qualified talent this year. Access a Global Talent Pool Outsourcing provides a dynamic solution in a job market where flexibility is a prime factor for job seekers.

Outsourcing 130

Outsourcing BPO Co-Sourcing Reduced Overhead 130

Everest Group

DECEMBER 8, 2023

The Everest Group 2024 Key Issues Study reveals revenue growth and cost optimization as the top-most business priorities of enterprise executives for the coming year. DALLAS, December 8, 2023 — 2024 will be the year of doing more with less, according to the results of the Everest Group 2024 Key Issues Study of enterprise executives.

Analytics 130

Analytics Cybersecurity Offshoring Research 130

Everest Group

JANUARY 24, 2025

The global wealth management industry is undergoing a seismic shift, as regional nuances increasingly shape market strategies. North America Focus on digital innovation and high-net-worth individuals (HNWI) North America continues to dominate the global wealth management market, driven by its mature client base and an emphasis on HNWIs.

Advisory 130

Advisory Management Banking Government 130

Premier BPO

FEBRUARY 5, 2024

A nearly unanimous 97% of middle market senior executives noted the lack of qualified workers as a serious problem and over two-thirds anticipate difficulties securing qualified talent this year. Access a Global Talent Pool Outsourcing provides a dynamic solution in a job market where flexibility is a prime factor for job seekers.

Outsourcing 130

Outsourcing BPO Co-Sourcing Reduced Overhead 130